Lenovo Miix 3 Owners Manual

							Chapter 4. Troubleshooting
27
Troubleshooting   - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
If you do not find your problem here, see Chapter 1. The following section only describes 
problems that might negate the need to refer to the more comprehensive information in Chapter 1.
Display problems
When I turn on the 
computer, nothing appears 
on the screen.•If the screen is blank, make sure that:
- The AC power adapter is connected to the computer and 
the power cord is plugged into a working electrical outlet.
- The computer power is on. Press and hold the Power 
button for about three seconds for confirmation.
- Press and hold the Power button for about ten seconds to 
force shut down the computer. Then press the Power button 
for about three seconds to restart.
•If these items are set correctly and the screen remains blank, 
have the computer serviced.
The screen goes blank 
while the computer is on.•Your power management is enabled. Do one of the following 
to resume from sleep mode:
- Press any key on the keyboard.
-Press the Power button.
Sleep problems
The critical low-battery 
error message appears, 
and the computer 
immediately turns off.•The battery power is getting low. Connect the AC power 
adapter to the computer.
The computer enters sleep 
mode immediately after 
Power-on.•Make sure that:
- The battery is charged.
- The operating temperature is within the acceptable range. 
See “Chapter 2. Use and care Information” in the Lenovo 
Safety and General Information Guide.
Note:If the battery is charged and the temperature is within range, do the following:
aPress the Power button for about three seconds to turn on the computer.
bPress and hold the Power button for about ten seconds to force shut down.
cPress the Power button for about three seconds again to restart. Then reset the computer with the 
Push-button reset recovery system.
If the problem persists, have the computer serviced. 
						

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Chapter 4. Troubleshooting
The computer does not 
return from sleep mode 
and the computer 
does not work.•If the computer does not return from sleep mode, it might be 
because the battery is depleted.
•If your computer is in sleep mode, connect the AC power 
adapter to the computer. Then press the Power button.
•If your computer is powered-off, connect the AC power 
adapter to the computer. Then press the Power button to 
resume operation.
Note:If the system still does not return from sleep mode, your system has stopped responding, and you 
cannot turn off the computer; force shut down the computer (Unsaved data may be lost). To force shut 
down the computer, press and hold the Power button for about ten seconds or more. If the computer 
still does not turn off, remove the AC power adapter.
Display panel problems
The screen is blank.•Do the following:
- If you are using the AC power adapter or the battery, press 
Fn +   (located on the folio case) to make the screen brighter.
- Press the Power button to confirm if the computer is in 
sleep mode.
- If the problem persists, follow the solution in the next 
problem “The screen is unreadable or distorted.”
The screen is unreadable 
or distorted.•Make sure that the screen resolution and color quality are 
correctly set.
Incorrect characters 
appear on the screen.•Is the operating system or programs installed correctly?
If they are installed and configured correctly, do the 
following:
aPress the Power button for about three seconds to turn on 
the computer.
bPress and hold the Power button for about ten seconds to 
force shut down.
cPress the Power button for about three seconds again to 
restart. Then reset the computer with the Push-button 
reset recovery system.
If the problem persists, have the computer serviced.
Sound problems
No sound can be heard 
from the speakers even 
when the volume is 
turned up.•Make sure that:
- The Mute function is off.
- The combo audio jack is not being used.
- Speakers are selected as the playback device. 
						

							Chapter 4. Troubleshooting
29
Battery problems
Your computer shuts down 
before the battery status 
icon shows it is empty.
-or-
Your computer operates 
after the battery status 
icon shows it is empty.•Recharge the battery.
A startup problem
The Microsoft® Windows 
operating system 
does not start.•For details, see “Recovery system” on page 24.
Recovery System problems
Failure to restore system 
partition to factory default.•The system partition (e.g. the partition size or the drive 
capacity of C) has been modified.
Other problems
Your computer 
does not respond.•To turn off your computer, press and hold the Power button 
for about ten seconds or more. If the computer still does not 
respond, remove the AC power adapter. 
						

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Trademarks
Lenovo is a trademark or registered trademark of Lenovo in the United States, other countries, 
or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other 
countries, or both. 
						

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