Lenovo Ideapad 500s 13isk User Guide

							
Chapter 2. Starting to use Windows 10
17
Get help from Windows 
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If you have a problem with the operating system, see the Windows Get Started app. To open it, 
do the following:
• Move the cursor to the lower-left corner,  and then select the Start button. Select Get Started
from  All apps . 
						

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Chapter 3. Lenovo OneKey Recovery System
The Lenovo OneKey Recovery System is software designed to back up and restore your 
computer. You can use it to restore the system partition to its original status in case of a system 
failure. You can also create user backups for easy restoration as required.
■Backing up the system partition
You can back up the system partition to an image file. This image file can be used to restore the 
system partition. To back up the system partition:
1In Windows, press the Novo button or double-click OneKey Recovery icon to start the
Lenovo OneKey Recovery System.
2Click System Backup.
3Select a back-up location and click Next to start the backup.
■Restoring
You can choose to restore the system partition to its original status or to a previously created 
back-up point. To restore the system partition:
1In Windows, press the Novo button or double-click OneKey Recovery icon to start the
Lenovo OneKey Recovery System.
2Click System Recovery. The computer will restart to the recovery environment.
3Follow the on-screen instructions to restore the system partition to its original status or to a 
previously created back-up point.
If Windows cannot be started, then follow the steps below to start the Lenovo OneKey Recovery 
System:
1Shut down the computer.
2Press the Novo button. From Novo Button Menu, select System Recovery and press Enter.
Notes:
If your computer is preinstalled with a GNU/Linux operating system, OneKey Recovery System is not 
available.
To utilize the features of the OneKey Recovery System, your hard disk already includes a hidden 
partition by default to store the system image file and the OneKey Recovery System program files. This 
default partition is hidden for security reasons, which explains why the available disk space is less than 
the stated capacity.
Notes:
You can choose a back-up location on the local hard disk drive or an external storage device.
Remove the removable hard disk drive before starting the Lenovo OneKey Recovery System. Otherwise, 
data from the removable hard disk drive might be lost.
The back-up process may take a while.
The back-up process is only available when Windows can be started normally.
Notes:
The recovery process is irreversible. Make sure to back up any data you wish to save on the system 
partition before starting the recovery process.
The recovery process may take a while. So be sure to connect the AC power adapter to your computer 
during the recovery process.
The above instructions should be followed when Windows can be started normally. 
						

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Chapter 4. Troubleshooting
Frequently asked questions  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
This section lists frequently asked questions by category.
■Finding information
■Drivers and preinstalled software
■Lenovo OneKey Recovery System
What safety precautions should I follow when using my computer?
The Lenovo Safety and General Information Guide which came with your computer contains safety 
precautions for using your computer. Read and follow all the precautions when using your 
computer.
Where can I find the hardware specifications for my computer?
You can find the hardware specification for your computer on the printed flyers which came 
with your computer.
Where can I find warranty information?
For detailed warranty information on this machine, please visit below website to check out: 
support.lenovo.com/warrantystatus
.
Where are the installation discs for Lenovo preinstalled software (desktop software)?
Your computer did not come with installation discs for Lenovo preinstalled software. If you 
need to reinstall any preinstalled software, you can find the installation program on the D 
partition of your hard disk. If you cannot find the installation program there, you can also 
download it from the Lenovo consumer support website.
Where can I find drivers for the various hardware devices of my computer?
If your computer is preinstalled with a Windows operating system, Lenovo provides drivers for 
all the hardware devices that you need on the D partition of your hard disk. You can also 
download the latest device drivers from the Lenovo consumer support website.
Where are the recovery discs?
Your computer did not come with any recovery discs. Use the Lenovo OneKey Recovery System 
if you need to restore the system to its original factory status.
What can I do if the back-up process fails?
If you can start the backup but it fails during the back-up process, try the following steps:
1Close all open programs, and then restart the back-up process.
2Check to see if the destination media is damaged. Select another path and then try again.
When do I need to restore the system to its factory status?
Use this feature when the operating system fails to start up. If there is critical data on the system 
partition, back it up before starting recovery. 
						

							
20
Chapter 4. Troubleshooting
■BIOS setup utility
■ Getting help
What is the BIOS setup utility?
The BIOS setup utility is a ROM-based software.  It displays basic computer information and 
provides options for setting boot devices, se curity, hardware mode, and other preferences.
How can I start the BIOS setup utility? To start the BIOS setup utility:
1Shut down the computer.
2Press the Novo button and then select  BIOS Setup.
How can I change the boot mode? There are two boot modes:  UEFI and Legacy Support . To change the boot mode, start the BIOS 
setup utility and set boot mode to  UEFI or Legacy Support  on the boot menu.
When do I need to change the boot mode? The default boot mode for your computer is  UEFI mode. If you need to install a legacy operating 
system, such as Windows, Linux or Dos, etc. (that is, any operating system before Windows 8) 
on your computer, you must change the boot mode to  Legacy Support. The legacy operating 
system, such as Windows, Linux or Dos, etc. ca nnot be installed if you dont change the boot 
mode.
How can I contact the customer support center? See “Chapter 3. Getting help and service” in the Lenovo  Safety and General Information Guide. 
						

							Chapter 4. Troubleshooting
21
Troubleshooting  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
Display problems
When I turn on the 
computer, nothing appears 
on the screen.If the screen is blank, make sure that:
- The AC power adapter is connected to the computer, and 
the power cord is plugged into a working electrical outlet.
- The computer power is on. Press the Power button again 
for confirmation.
If these items are properly set, and the screen remains blank, 
have the computer serviced.
When I turn on the 
computer, only a white 
cursor appears on a blank 
screen.
Restore backed-up files to your Windows environment or the 
entire contents of your hard disk to its original factory contents 
using the Lenovo OneKey Recovery System. If you still see 
only the cursor on the screen, have the computer serviced.
The screen goes blank 
while the computer is on.Your screen saver or power management may be enabled. 
Do one of the following to resume from sleep mode:
- Press any key on the keyboard.
- Press the Power button.
- Press F9 (   ) to confirm whether the backlight of the 
LCD screen has been turned off.
Sleep problems
The critical low-battery 
error message appears, 
and the computer 
immediately turns off.The battery power is getting low. Connect the AC power 
adapter to the computer.
The computer enters sleep 
mode immediately after 
Power-on self-test (POST).Make sure that:
- The battery pack is charged.
- The operating temperature is within the acceptable range. 
See “Chapter 2. Use and care Information” in the Lenovo 
Safety and General Information Guide.
Note:If the battery pack is charged and the temperature is within range, have the computer serviced.
The computer does not 
return from sleep mode, 
and the computer does not 
work.If your computer is in sleep mode, connect the AC power 
adapter to the computer, then press the Power button.
If the system still does not return from sleep mode, stops 
responding, or cannot be turned off, reset the computer. 
Unsaved data may be lost. To reset the computer, press and 
hold the Power button for five seconds or more. If the 
computer is still not reset, remove the AC power adapter. 
						

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Chapter 4. Troubleshooting
Display panel problems
The screen is blank.Do the following:
- If you are using the AC power adapter or the battery pack, 
and the battery status indicator is on, press F12 (   ) to 
make the screen brighter.
- If the power indicator is blinking, press the Power button to 
resume from sleep mode.
- Press F9 (   ) to confirm whether the backlight of the 
LCD screen has been turned off.
- If the problem persists, follow the solution in the next 
problem “The screen is unreadable or distorted.”
The screen is unreadable 
or distorted.Make sure that:
- The screen resolution and color quality are correctly set.
- The monitor type is correct.
Incorrect characters 
appear on the screen.Is the operating system or programs installed correctly? 
If they are installed and configured correctly, have the 
computer serviced.
Sound problems
No sound can be heard 
from the speakers even 
when the volume is turned 
up.Make sure that:
- The Mute function is off.
- The combo audio jack is not being used.
- Speakers are selected as the playback device. 
						

							Chapter 4. Troubleshooting
23
Battery pack problems
Your computer shuts down 
before the battery status 
indicator shows empty.
-or-
Your computer operates 
after the battery status 
indicator shows empty.Recharge the battery.
Other problems
Your computer does not 
respond.To turn off your computer, press and hold the Power button 
for five seconds or more. If the computer still does not 
respond, remove the AC power adapter.
Your computer might lock when it enters sleep mode during 
a communication operation. Disable the sleep timer when 
you are working on the network.
The connected external 
device does not work.Do not connect or disconnect any external device cables other 
than USB while the computer power is on. Otherwise, you 
might damage your computer.
When using high power consumption external devices such 
as an external USB optical disk drive, use an external device 
power adapter. Otherwise, the device may not be recognized, 
or the system may shut down as a result. 
						

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Trademarks
The following terms are trademarks or registered trademarks of Lenovo in the United States, 
other countries, or both.
Lenovo
OneKey
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other 
countries, or both.
Other company, products, or service names may be trademarks or service marks of others. 
						

							en-US
Rev. AA00
©Lenovo China 2015