Lenovo Ideapad 310s 14isk User Guide

							Chapter 2. Starting to use Windows 10
15

Shutting down the computer
If you are not going to us e your computer for a long time, shut it down.
To shut down the computer, do one of the following:
 Open the start menu, and then select  Power

   Shut down .


Right-click the  Start  button
  in the lower-left corner and select  Shut down or sign out  
Sh ut down . 
						

							16
Chapter 2. Starting to use Windows 10
Task and desktop management  
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Task view
To open the task view, do one of the following:
 Select the Task view button 
 on

 the task bar.
 Press the Windows key 
 +  T

ab.
Virtual desktop management
Windows 10 supports the ability to create, manage and switch between virtual desktops. 
To create a new virtual desktop, do one of the following:
 Open the task view, and then select  New desktop.
 Press the Windows key 
 +  C

trl + D.
To switch between different desktops, do one of the following:
 Open the task view and select the desktop you want active.
 Press the Windows key 
 +  C

trl + 
 /  to sc

roll through the desktops you’ve created. 
						

							Chapter 2. Starting to use Windows 10
17
Connecting to a wireless network  
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Enabling wireless connection
To enable wireless functions, do the following:
1Press  F7 (  )  to disable airplane mode.
2Click  on the lower-right corner of the task bar to open the network configuration page.
Connecting to a wireless network
After wireless has been enabled, the computer  will automatically scan for available wireless 
networks and display them in the wireless network  list. To connect to a wireless network, click 
the network name in the list, and then click  Connect.
Note:Some networks require a network security key or passphrase for connection. To connect to one of 
those networks, ask the network administrator or the  Internet service provider (ISP) for the security 
key or passphrase.
Get Started app   
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Windows 10 also provides the  Get Started app to explain the new features of Windows 10. You 
can find it on the start menu.
To open the Get Started app, do one of the following:
 Open the start menu and select  Get St
 arted  .
 ess Fn + F1  (depend
 ing on your keyboard layout). 
						

							18
Chapter 3. Lenovo OneKey Recovery System
The Lenovo OneKey Recovery System is software designed to back up and restore your 
computer. You can use it to restore  the system partition to its original status in case of a system 
failure. You can also create user backups for easy restoration as required.
Notes:
• If your computer is preinstalled with a GNU/Linux operating system, OneKey Recovery System is 
not available.
• T
o utilize the features of the OneKey Recovery Sy stem, your hard disk already includes a hidden 
partition by default to store the sy stem image file and the OneKey Reco very System program files. This 
default partition is hidden for security reasons, whic h explains why the available disk space is less than 
the stated capacity.
 Backing up the system partition
You can back up the system partition to an image  file. This image file can be used to restore the 
system partition. To back up the system partition:
1In Windows, press the Novo button or double-click OneKey Recovery icon to start the 
Lenovo OneKey Recovery System.
2Click  System Backup .
3Select a back-up location and click  Next to start the backup.
Notes:
•You can choose a back-up location on the local ha rd disk drive or an external storage device.
• Remove the removable hard disk drive before starti ng the Lenovo OneKey Recovery System. Otherwise, 
data from the removable hard  disk drive might be lost.
• T
he back-up process may take a while.
•The back-up pr ocess is only available when Windows can be started normally.
Restoring
You can choose to restore the system partition to its original status or to a previously created 
back-up point. To restor e the system partition:
1In Windows, press the Novo button or double-click OneKey Recovery icon to start the 
Lenovo OneKey Recovery System.
2Click System Recovery. The computer will restart to the recovery environment.
3Follow the on-screen instructions to restore the system partition to its or iginal status or to a 
previously created back-up point.
Notes:
• The recovery process is irreversible. Make sure to  back up any data you wish to save on the system 
partition before starting the recovery process.
• The r
ecovery process may take a while. So be sure  to connect the AC power adapter to your computer 
during the recovery process.
• The above in
 structions should be followe d when Windows can be started normally.
If Windows cannot be started, then follow  the steps below to start the Lenovo OneKey 
Recovery System:
1Shut down the computer.
2Press the Novo button. From  Novo Button Menu, select System Recovery  and press Enter. 
						

							19
Chapter 4. Troubleshooting
Frequently asked questions  
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This section lists frequently asked questions by category.
 Finding information
What safety precautions should I follow when using my computer?
The Lenovo Safety and General Information Guide which came with your co mputer contains safety 
precautions for using your computer. Read and follow all the precautions when using your computer.
Where can I find the hardware sp ecifications for my computer?
You can find the hardware specification for your  computer on the printe
 d flyers which came 
with your computer.
Where can I find warranty information? For detailed warranty information on this machine, please visit below website to check out: 
support.lenovo.co m/warrantystatus.
Drivers  a nd preinstalled software
W

here are the installation discs for Lenovo pr einst
 alled software (desktop software)?
Your computer did not come with installation  discs f
 or Lenovo preinstalled software. If you 
need to reinstall any preinstalled software, yo u can find the installation program on the D 
partition of your hard disk. If you cannot find the installation program there, you can also 
download it from the Lenovo consumer support website.
Where can I find drivers for the various h a

rdware devices of my computer?
If your computer is preinstalled with a Windows  
 operating system, Lenovo provides drivers for 
all the hardware devices that you need on the D partition of your hard disk. You can also 
download the latest device drivers from the Lenovo consumer support website.
 Lenovo OneKey Recovery System
W

here are the recovery discs? Your computer did not come with any recovery discs. Use the Lenovo OneKey Recovery System 
if yo

u need to restore the system to its original factory status.
What can I do if the back-up process fails? If you can start the backup but  it fail

s during the back-up process, try the following steps:
1Close all open programs, and then restart the back-up process.
2Check to see if the destination media is damaged. Select another path and then try again.
When do I need to restore the system to its factory status? Use this feature when the operating system fails to  start up. If ther
 e is critical data on the system 
partition, back it up before starting recovery. 
						

							20
Chapter 4. Troubleshooting
BIOS setup utility
What is the BIOS setup utility?
The BIOS setup utility is a ROM-based software.  It displ
 ays basic computer information and 
provides options for setting boot devices, security, hardware mode, and other preferences.
How can I start the BIOS setup utility? To start the BIOS setup utility:
1Shut down the computer.
2Press the Novo button and then select  BIOS Setup.
How can I change the boot mode? There are two boot modes:  UE
 FI and Legacy Support. To change the boot mode, start the BIOS 
setup utility and set boot mode to  UEFI or Legacy Support  on the boot menu.
When do I need to change the boot mode? The default boot mode  for your c
 omputer is UEFI mode. If you need to install a legacy operating 
system, such as Windows, Linux or Dos, etc. (that is, any operating system before Windows 8) on 
your computer, you must change the boot mode to  Legacy Support. The legacy operating system, 
such as Windows, Linux or Dos, etc. cannot be installed if you dont change the boot mode.
 Getting help
How can I contact the customer support center?
See “Chapter 3. Getting help and service” in the Lenovo  S
 afety and General Information Guide. 
						

							Chapter 4. Troubleshooting
21
Troubleshooting  
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Display problems
When I turn on the 
computer, nothing appears 
on the screen. •
If the screen is blank, make sure that:
- The AC power adapter is connected to the computer, and p
 lugged into a working electrical outlet.
- The computer power is on. (Press the Power button again  for
  confirmation.)
• If 
these items are properly set, and the screen remains blank, 
have the computer serviced.
When I turn on the 
computer,
  only a white 
cursor appears on a  
blank screen. •
Restore backed-up files to your Windows environment or the 
entire contents of your hard disk to its original factory contents 
using the Lenovo OneKey Recovery System. If you still see 
only the cursor on the screen, have the computer serviced.
The screen goes blank 
while the computer is on. •
Y
our screen saver or power management may be enabled. Do 
one of the following to exit from the screen saver or to 
resume from sleep mode:
-Touch the touchpad.
- Press any key on the keyboard.
-Press the Power button.
BIOS password problems
I forgot my password. •If you forget your user  password, ask the system 
administrator to clear your user password.
• I
f you forget your hard disk drive password, a Lenovo 
authorized servicer cannot reset your password or recover 
data from the hard disk. You must take your computer to a 
Lenovo authorized servicer or a marketing representative to 
have the hard disk drive replaced. Proof of purchase is 
required, and a fee will be ch arged for parts and service.
• If 
you forget your admini strator password, a Lenovo 
authorized servicer cannot re set your password. You must 
take your computer to a Lenovo authorized servicer or a 
marketing representative to have the system board replaced. 
Proof of purchase is required, and a fee will be charged for 
parts and service. 
						

							22
Chapter 4. Troubleshooting
Sleep problems
The critical low-battery 
error message appears, 
and the computer 
immediately turns off.•
The batte ry power is getting  low. Connect the AC power 
adapter to the computer.
The computer enters sleep 
m
 ode immediately after 
Power-on self-test (POST). •
Make sur e that:
- The battery pack is charged.
- The operating temperature is within the acceptable range.  See 
 “Chapter 2. Use and care Information” in the Lenovo 
Safety and General Information Guide .
Note:If the battery pack is charged and the temperature  is within range, have the computer serviced.
The computer does not 
return from sleep mode, 
and the computer does 
not work.•If your computer is in sleep mo de, connect the AC power adapter 
to the computer, then press any key or the Power button.
• If the system still does not return from sleep mode, stops 
responding, or cannot be turned off, reset the computer. 
Unsaved data may be lost. To reset the computer, press and 
hold the Power button for four seconds or more. If the 
computer is still not reset, remove the AC power adapter.
Display panel problems
The screen is blank. •Do the following:
- If you are using the AC power adapter or the battery pack, 
and th
 e battery status indicator is on, press  F12 ( 
 ) to 
make the screen brighter.
- If the power indicator is blinking, pr
 ess the Power button to 
resume from sleep mode.
- If the problem persists, follow the solution in the next  p
 roblem “The screen is unreadable or distorted.”
The screen is unreadable 
or
  distorted. •
Make sur e that:
- The display device driver is installed correctly.
- The screen resolution and color quality are correctly set.
- The monitor type is correct.
Incorrect characters 
appea
 r on the screen. •
Is the operating system or programs installed correctly? If 
they are installed and configured correctly, have the 
computer serviced. 
						

							Chapter 4. Troubleshooting
23
Sound problems
No sound can be heard 
from the speaker even 
when the volume is 

turned up.
•Make sure that:
- The Mute function is off.
- The combo audio jack is not being used.
- Speakers are selected as the playback device.
Battery pack problems
Your computer shuts down 
before the battery status 
indicator shows empty.
-or-Your computer operates 
after the battery status 
indicator shows empty.
•Discharge and recharge the battery pack.
The computer does not 
operate with a fully 
charged battery pack.•The surge protector in the battery pack might be active. Turn 
off the computer for one minute to reset the protector; then 
turn on the computer again.
A hard disk drive problem
The hard disk drive does 
not work.•Make sure that the hard disk drive is included in the Boot 
menu in the BIOS setup utility correctly.
OneKey Recovery System problems
Backup cannot be made.•Make sure that you are currently using a Windows 
operating system.
•There may not be enough space to store the backed-up 
data. You will need to free more hard disk space on your 
backups partition.
Failure to restore system 
partition to factory default.•The system partition (e.g. the partition size or the drive 
capacity of C) has been modified. 
						

							24
Chapter 4. Troubleshooting
Other problems
Your computer does not 
respond.•To turn off your computer, press and hold the Power button 
for four seconds or more. If the computer still does not 
respond, remove the AC power adapter.
•Your computer might lock when it enters sleep mode during 
a communication operation. Disable the sleep timer when 
you are working on the network.
The computer does not 
start from a device you 
want.•See the Boot menu of the BIOS setup utility. Make sure that 
the BIOS setup utility is set so that the computer starts from 
the device you want.
•Also make sure that the device from which the computer 
starts is enabled. Make sure that the device is included in the 
Boot menu in the BIOS setup utility correctly.
•While turned off, press the Novo button to select the device 
you want the computer to start from.
The connected external 
device does not work.•Do not connect or disconnect any external device cables other 
than USB while the computer power is on. Otherwise, you 
might damage your computer.
•When using high power consumption external devices such 
as an external USB optical disk drive, use an external device 
power adapter. Otherwise, the device may not be recognized, 
or the system may shut down as a result.