Lenovo Ideapad 310s 11iap User Guide

							17
Chapter 3. Lenovo OneKey Recovery System
The Lenovo OneKey Recovery System is software designed to back up and restore your 
computer. You can use it to restore the system partition to its original status in case of a system 
failure. You can also create user backups for easy restoration as required.
Notes:
•If your computer is preinstalled with a GNU/Linux  operating system, OneKey Recovery System is not 
available.
• T
o utilize the features of the OneKey Recovery Sy stem, your hard disk already includes a hidden 
partition by default to store the system image file  and the OneKey Recovery System program files. This 
default partition is hidden for security reasons, whic h explains why the available disk space is less than 
the stated capacity.
 Backing up the system partition
You can back up the system partition to an image file. This image file can be used to restore the 
system partition. To back up the system partition:
1In Windows, press the Novo button or doub le-click OneKey Recovery icon to start the 
Lenovo OneKey Recovery System.
2Click  System Backup .
3Select a back-up location and click  Next to start the backup.
Notes:
•You can choose a back-up location on the local ha rd disk drive or an external storage device.
• Remove the removable hard disk drive before starting the Lenovo OneKey Recovery System. Otherwise, 
data from the removable hard disk drive might be lost.
• The back-up proc
 ess may take a while.
• The back-up process is only available when Windows can be started normally.
 Restoring
You can choose to restore the system partition to  its original status or to a previously created 
back-up point. To restore the system partition:
1In Windows, press the Novo button or doub le-click OneKey Recovery icon to start the 
Lenovo OneKey Recovery System.
2Click  System Recovery . The computer will restart to the recovery environment.
3Follow the on-screen instructions to restore the system partition to its original status or to a 
previously created back-up point.
Notes:
•The recovery process is irreversible. Make sure to  back up any data you wish to save on the system 
partition before starting the recovery process.
• The reco
 very process may take a while. So be sure  to connect the AC power adapter to your computer 
during the recovery process.
• The abov
 e instructions should be followe d when Windows can be started normally.
If Windows cannot be started, then follow the steps below to start the Lenovo OneKey Recovery 
System:
1Shut down the computer.
2Press the Novo button. From Novo Button Menu, select System Recovery and press Enter. 
						

							18
Chapter 4. Troubleshooting
Frequently asked questions  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -   
This section lists frequently asked questions by category.
Finding information
What safety precautions should I follow when using my computer?
Read and follow all safety precautions included in Lenovo  Safety a
 nd General Information Guide.
Note:To view Lenovo  Safety and General Information Guide , select the User Manuals  icon on the desktop.  
You can also download it from the Lenovo Support Web site.
What is the address of the Lenovo support Web site?
http://support.lenovo.com
Where can I find warranty information? Visit the Lenovo Support Web site and type the serial number for your computer to look up 
w
arranty information.
 Lenovo preinstalled operating system and software
What is the Lenovo preinstalled operating system?
Some Lenovo computers come with copies of the operating system installed at factory. Lenovo 
provides com
 puters with preinstalled operating sy stem for your convenience. If you purchased 
such a computer, you can use your computer out of  the box and do not need to install a separate 
operating system.
What is Lenovo preinstalled software? This is software (developed by Lenovo or other software vendors) installed and licensed at 
facto
ry for your convenience. The license for  some preinstalled software may be for trial 
versions. When the trial period expires, you ma y need to purchase a license if you want to 
continue to use the software.
Note: If a license agreement is displayed when you firs t start the software, read the agreement carefully.  
If you don’t accept the terms of the agree
 ment, do not use the software.
When I purchased my computer, it included a copy of Windows. How can I determine whether the 
copy of Windows is preinstalled by Lenovo?
On the outside of the sales package of your  co
 mputer, you should find a label containing 
configuration information for your computer. Check the printed string next to  OS. If it contains 
Windows  or WIN , the copy of Windows was preinstalled by Lenovo. 
						

							Chapter 4. Troubleshooting
19
What is the Recovery Partition?If your computer is preinstalled with any vers i
 on of Windows 10, the storage device of your 
computer contains a Recovery Partition. This part ition contains the image file of the preinstalled 
Windows operating system. In cases of system fa ilure, you can use the Lenovo OneKey Recovery 
System or the Windows Reset feature to restore the operating system to its factory status.
Note: The Recovery Partition is not assigned a drive letter and cannot be accessed through Windows File 
Explorer.
I uninstalled a preinstalled software, but there is no significant increase in the free drive space.
The copy of Windows running on your computer  m
 ay be Compact-enabled. For computers with 
Compact-enabled Windows, the majority of files needed for preinstalled software are installed 
on the Recovery Partition and won’t be deleted through normal uninstallation.
What happens if I attempt to delete or modify the Recovery Partition? Attention:  Do not 
 delete or modify the Recovery Partition on a Compact-enabled computer.
If the Recovery Partition is d elet ed or modified, you may not be able to restore Windows to the 
factory status. For comp uter models on which Compact is enabled, deleting the Recovery 
Partition may cause Windows to fail to start.
How can I determine whether the Windows running on my computer is Compact enabled? Compact technology is normally enabled on copi es of
  Windows 10 Update running on SSD (or 
eMMC) -only computer models. To check your computer,
1Right-click the Start button in the lower-left corner and select  Disk Management.
2The Disk Management program starts.
If  Comp
act is labeled on the Windows partition, Compact is enabled on your copy of Windows.
Where can I find drivers for the variou s h
 ardware devices of my computer?
If your computer is preinstalled with a Window s oper
 ating system, first check the installation 
program on the C partition of your hard disk. If you cannot find the drivers for all the hardware 
devices that you need there, download the drivers from the Lenovo consumer support website.
Note: The Lenovo support Web site contains the latest drivers.
Lenovo OneKey Recovery System
Where are the recovery discs?
Your computer did not come with recovery discs. Use the Lenovo OneKey Recovery System if 
y
ou need to restore the system to its factory status.
What can I do if the back-up process fails? If you can start the backup but it fails during the back-up process, try the following steps:
1Close all open programs, and then restart the back-up process.
2Check to see if the destination media is damaged. Select another path and then try again.
When do I need to restore the system to its factory status? Use this feature when the operating system fails to start up. If there is critical data on the system 
par
tition, back it up before starting recovery. 
						

							20
Chapter 4. Troubleshooting
When the operating system is running, I press the Novo Bu
tton, but the Lenovo OneKey Recovery 
System is not started.
The Lenovo OneKey Recovery System is not preinstalled on your computer or it has been 
unin
stalled.
Is the Lenovo OneKey Recovery System preinstalled on all Lenovo notebook computers? No. Lenovo OneKey Recovery System is available only on computers preinstalled with Windows.
Note: The Lenovo OneKey Recovery System may not be available on some Lenovo computers with 
preinstalled Windows. To check your computer, go to  Control Panel 
 Programs and check whether 
Lenovo OneKey Recovery is included in the installed programs list.
 BIOS setup utility
What is the BIOS setup utility?
The BIOS setup utility is ROM-based software. It  com
 municates basic computer information and 
provides options for setting boot devices, se curity, hardware mode, and other preferences.
How can I start the BIOS setup utility? To start the BIOS setup utility:
1Shut down the computer.
2Press the Novo button and then select  BIOS Setup.
How can I change the boot mode? (on select models) There are two boot modes:  UEFI First an
 d Legacy Support. To change the boot mode, start the 
BIOS setup utility and set boot mode to  UEFI First or Legacy Support  on the boot menu.
When do I need to change the  b
 oot mode? (on select models)
The default boot mode  for y
 our computer is UEFI First mode. If you need to install a legacy 
Windows operating system on your comput er, you must change the boot mode to Legacy 
Support . The legacy Windows operating system cann ot be installed if you dont change the 
boot mode.
 Getting help
How can I contact the customer support center?
See “Chapter 3. Getting help and service” of Lenovo  Safety an
 d General Information Guide. 
						

							Chapter 4. Troubleshooting
21
Troubleshooting   - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -  -  - - - - - - - - - - - -   
Display problems
When I turn on the 
computer, nothing 
appears on the screen.•
If the screen is blank, make sure that:
- The AC power adapter is connected to the computer, and p
 lugged into a working electrical outlet.
- The computer power is on. Press the Power button again for  co
 nfirmation.
• If t
hese items are properly set, and the screen remains blank, 
have the computer serviced.
When I turn on the 
c
 omputer, only a white 
cursor appears on a blank 
screen. •
Restore back ed-up files to your Windows environment or the 
entire contents of your hard disk to its original factory contents 
using the Lenovo OneKey Recovery System. If you still see only 
the cursor on the screen, have the computer serviced.
The screen goes blank 
whil
 e the computer is on. •
Your screen saver or power management may be enabled. Do 
one of the following to resume from sleep mode:
- Press any key on the keyboard.
- Press the Power button.
Sleep problems
The critical low-battery 
error message appears, 
and the computer 
immediately turns off. •
The battery power is getting low. Connect the AC power 
adapter to the computer.
The computer enters sleep 
mo
 de immediately after 
Power-on self-test (POST). •
Make sur e that:
- The battery pack is charged.
- The operating temperature is within the acceptable range.  See “Chapt
 er 2. Use and care Information” in the Lenovo 
Safety and General Information Guide .
Note:If the battery pack is charged an d the temperature is within range, have the computer serviced.
The computer does not 
return from sleep mode, 
and the computer does 
not work.•
If your computer is in sleep mode, connect the AC power 
adapter to the computer, then press the Power button.
• If t
he system still does not return from sleep mode, stops 
responding, or cannot be turned off, reset the computer. 
Unsaved data may be lost. To reset the computer, press and 
hold the Power button for eight seconds or more. If the 
computer is still not reset, remove the AC power adapter. 
						

							22
Chapter 4. Troubleshooting
Display panel problems
The screen is blank.•Do the following:
- If you are using the AC power adapter or the battery pack, 
and th
 e battery status indicator is on, press  F12 ( 
 ) to 
make the screen brighter.
- If the power indicator is blinking, press the Power button to  r
 esume from sleep mode.
- If the problem persists, follow the solution in the next  p
 roblem “The screen is unreadable or distorted.”
The screen is unreadable 
or
  distorted. •
Make sur e that:
- The screen resolution and color quality are correctly set.
- The monitor type is correct.
Incorrect characters 
appe
 ar on the screen. •
Is the operating system or programs installed correctly? If 
they are installed and configured correctly, have the 
computer serviced.
Sound problems
No sound can be heard 
from the speakers even 
when the volume is  
turned up. •
Make sur e that:
- The Mute function is off.
- The combo audio jack is not being used.
- Speakers are selected as the playback device.
Battery pack problems
Your computer shuts 
down before the battery 
status indicator shows 
empty.
-or-
Your computer operates 
after the battery st
 atus 
indicator shows empty. •
Re
charge the battery. 
						

							Chapter 4. Troubleshooting
23
Other problems
Your computer does not 
respond.•To turn off your computer, press and hold the Power button 
for eight seconds or more. If the computer still does not 
respond, remove the AC power adapter.
•Your computer might lock when it enters sleep mode during 
a communication operation. Disable the sleep timer when 
you are working on the network.
The connected external 
device does not work.•Do not connect or disconnect any external device cables other 
than USB while the computer power is on. Otherwise, you 
might damage your computer.
•When using high power consumption external devices such 
as an external USB optical disk drive, use an external device 
power adapter. Otherwise, the device may not be recognized, 
or the system may shut down as a result. 
						

							24
Trademarks
The following terms are trademarks or registered trademarks of Lenovo in the United States, 
other countries, or both.
Lenovo
ideapad
OneKey
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other 
countries, or both.
Other company, products, or service names may be trademarks or service marks of others. 
						

							©Lenovo China 2016
en-US
Rev. AA00