Lenovo Ideapad 310 15ikb User Guide

27
Chapter 4. Troubleshooting
Frequently asked questions  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
This section lists frequently asked questions by category.
„Finding information
What safety precautions should I follow when using my computer?
The L
enovo Safety and General Information Guide  which came with your 
computer contains safety precautions for using your computer. Read and 
follow all the precautions when using your computer.
Where...

Chapter 4. Troubleshooting
28 „Le
novo OneKey Recovery system
Where are the recovery discs?
Your computer did not come with recovery discs. Use the Lenovo OneKey 
Re
covery system if you need to restore the system to its factory status.
What can I do if the back-up process fails? If you can start the backup but it fails during the back-up process, try the 
f
ollowing steps:
1 Clo
se all open programs, and then restart the back-up process.
2Ch
eck to see if the destination media is damaged. Select another...

Chapter 4. Troubleshooting
29
„
G
etting help
How can I contact the customer support center?
See “Chapter 3. Getting help and service” of  Le
 novo Safety and General 
Information Guide . 

Chapter 4. Troubleshooting
30
Troubleshooting  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
Display problems
When I turn on the 
computer, nothing appears 
on the screen.•
If the screen is blank, make sure that:
- The AC power adapter is connected to the compu
 ter, and the power cord is plugged into a 
working electrical outlet.
- The computer power is on. Press the Power button  ag
 ain for...

Chapter 4. Troubleshooting
31
The computer does not 
return from sleep mode and 
the computer does not 
work. •
If your computer is in sleep mode, connect the AC 
power adapter to the computer, then press the 
Windows button or the Power button.
• I
f the system still does not return from sleep mode, 
your system has stopped responding, and you cannot 
turn off the computer; reset the computer. Unsaved 
data may be lost. To reset the computer, press and 
hold the Power button for eight seconds or more....

Chapter 4. Troubleshooting
32
Battery problems
Your computer shuts down 
before the battery status 
indicator shows empty. 
-or-
 
Your computer operates 
after the battery status 
indicator shows empty. •
Recha
rge the battery.
Other problems
Your computer does not 
respond. •
To turn off your computer, press and hold the Power 
button for eight seconds or more. If the computer still 
does not respond, remove the AC power adapter.
• Y
our computer might lock when it enters sleep mode 
during a...

33
Appendix A. CRU instructions
Customer Replaceable Units (CRUs) are parts that can be upgraded or 
replaced by the customer. If a CRU is determined to be defective during the 
warranty period, a replacement CRU will be provided to the customer. 
Customers are responsible for installing the self-service CRUs for this 
product. Customers also can install  optional-service CRUs, which might 
require some technical skills or tools,  or request that a technician install the 
optional-service CRU under the...

34
Appendix A. CRU instructions
Replacing the hard disk drive (ideapad 310-
15IKB/ideapad 310 Touch-15IKB only) 
 - - - - - - - - - - - - - - - - - - - - - - - 
You can increase the storage capacity of your computer by replacing the hard 
disk drive with one of greater capacity. You can purchase a new hard disk 
drive from your reseller or Lenovo marketing representative.
The hard disk drive is very sensitive. Incorrect handling can cause damage 
an
 d permanent loss of data on the hard disk. Before...

Appendix A. CRU instructions
35
To replace the hard disk drive, do the following:
1Turn off the computer. Disconnect the AC power adapter and all cables 
from the computer.
2Close the computer display and turn the computer over.
3Remove the screw , and then remove the hard disk drive(HDD) slot 
compartment cover  .
a
b 

36
Appendix A. CRU instructions
4Remove the hard disk drive by gently pulling it in the direction of the 
arrow .
5Detach the frame from the hard disk drive.
6Attach the frame to a new hard disk drive.
7Slide the new hard disk drive firmly into place.
8Reinstall the hard disk drive(HDD) slot compartment cover and tighten 
the screw.
9Turn the computer over again.
0Connect the AC power adapter and the cables to the computer.
c