Lenovo Ideapad 310 15abr User Guide

							Chapter 4. Troubleshooting
27
Battery problems
Your computer shuts down 
before the battery status 
indicator shows empty.
 
-or- 
Your computer operates 
after the battery status 
indicator shows empty.
Recharge the battery.
Other problems
Your computer does not 
respond.To turn off your computer, press and hold the Power 
button for eight seconds or more. If the computer still 
does not respond, remove the AC power adapter.
Your computer might lock when it enters sleep mode 
during a communication operation. Disable the sleep 
timer when you are working on the network.
The connected external 
device does not work. Do not connect or disconnect any external device 
cables other than USB while the computer power is 
on. Otherwise, you might damage your computer.
When using high power consumption external 
devices, such as an external USB optical drive, use an 
external device power adapter. Otherwise, the device 
may not be recognized, or the system may shut down 
as a result. 
						

							
28
Appendix A. CRU instructions
Customer Replaceable Units (CRUs) are parts that can be upgraded or 
replaced by the customer. If a CRU is determined to be defective during the 
warranty period, a replacement CRU will be provided to the customer. 
Customers are responsible for installing the self-service CRUs for this 
product. Customers also can install optional-service CRUs, which might 
require some technical skills or tools, or request that a technician install the 
optional-service CRU under the terms of the applicable warranty service 
type for your country or region.
CAUTION:
Set the built-in battery in Ship Mode before replacing a CRU or sending your 
computer for service.
1Turn off the computer and disconnect the AC adapter.
2Press Fn + S + V .
3Press the Power button to verify if Ship Mode has been set.
Notes: 
•The illustrations in this manual might differ from the actual product. Please refer to the 
actual product.
 The CRU service is only applicable to certain countries.
Note: When set in Ship Mode, the battery does not supply power to the computer. To awake 
the battery from Ship Mode, connect the AC adapter to your computer. 
						

							Appendix A. CRU instructions
29
Replacing the hard disk drive  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
You can increase the storage capacity of your computer by replacing the hard 
disk drive with one of greater capacity. You can purchase a new hard disk 
drive from your reseller or Lenovo marketing representative.
The hard disk drive is very sensitive. Incorrect handling can cause damage 
and permanent loss of data on the hard disk. Before removing the hard disk 
drive, make a backup copy of all the information on the hard disk, and then 
turn the computer off. Never remove the hard disk drive while the system is 
operating or in sleep mode.
Notes: 
Replace the hard disk drive only for upgrading or repair. The connectors and bay of the 
hard disk drive were not designed for frequent changes or drive swapping.
The preinstalled software are not included on an optional hard disk drive.
Handling a hard disk drive
 Do not drop the drive or subject it to physical shock. Put the drive on a material, 
such as soft cloth, that absorbs any physical shock.
 Do not apply pressure to the cover of the drive. 
 Do not touch the connector of the drive. 
						

							30
Appendix A. CRU instructions
To replace the hard disk drive, do the following:
1Turn off the computer. Disconnect the AC power adapter and all cables 
from the computer.
2Close the computer display and turn the computer over.
3Remove the screw , and then remove the hard disk drive(HDD) slot 
compartment cover .
a
b
a
b 
						

							Appendix A. CRU instructions
31
4Remove the hard disk drive by gently pulling it in the direction of the 
arrow 
.
5Detach the frame from the hard disk drive.
6Attach the frame to a new hard disk drive.
7Slide the new hard disk drive firmly into place.
8Reinstall the hard disk drive(HDD) slot compartment cover and tighten 
the screw.
9Turn the computer over again.
0Connect the AC power adapter and the cables to the computer.
c
c 
						

							32
Appendix A. CRU instructions
Replacing the memory (on select models)  - - - - - - - - - - - - - - - - - - - 
You can increase the amount of memory in your computer by installing 
double data rate fourth generation synchronous dynamic random access 
memory (DDR4)-available as an option-in the memory slot of your 
computer. DDR4 modules are available in various capacities.
 To install a DDR4 module, do the following: 
1Touch a metal table or a grounded metal object to reduce any static  
electricity in your body, which could damage the DDR4. Do not touch the 
contact edge of the DDR4 module.
2Turn off the computer. Disconnect the AC power adapter and all cables 
from the computer.
3Close the computer display and turn the computer over.
4Remove the screw , and then remove the memory/Mini PCI Express 
Card slot compartment cover .
Notes: 
Use only the memory types supported by your computer. If you incorrectly install 
optional memory, or install an unsupported memory type, a warning beep will sound 
when you try to start the computer.
Select types of memory is not self-serviced, if necessary consult Lenovo service center.
a
b
a
b 
						

							Appendix A. CRU instructions
33
5Remove DDR4 module by pulling out on the latches on both edges of the 
socket at the same time. Be sure to save the old DDR4 for future use.
6Align the notch of the DDR4 module with the protrusion of the socket 
and gently insert the new module at a 30-45° angle.
7Push the DDR4 module down until the latches on both sides of the socket 
lock into its position.
8After aligning the attachment clips with their matching gaps, reinstall the 
memory/Mini PCI Express Card slot compartment cover.
9Tighten the screw.
0Turn the computer over again.
AConnect the AC power adapter and the cables to the computer.
11
2
a
b 
						

							34
Appendix A. CRU instructions
To make sure that the DDR4 module is installed correctly, do as follows: 
1Press the Novo button to open the Novo button menu. 
2Select the BIOS Setup. The System Memory item shows the total amount 
of memory installed in your computer.  
						

							Appendix A. CRU instructions
35
Replacing the Mini PCI Express Card  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
To replace the Mini PCI Express Card, do the following:
1Turn off the computer. Disconnect the AC power adapter and all cables 
from the computer.
2Close the computer display and turn the computer over.
3Remove the memory/Mini PCI Express Card slot compartment cover.
a.Loosen the screw that secure the compartment cover .
b.Remove the compartment cover .
4If a tool for removing connectors is included in the package with the new 
card, use it to disconnect the cables 
 from the card. If no such tool is 
included, disconnect the cables by holding up the connectors with your 
fingers and gently unplugging them. Then remove the screws 
 and the 
card pops up.
a
b
a
b
c
d 
						

							36
Appendix A. CRU instructions
5Remove the card in the direction shown by .
6Align the contact edge of the new Mini PCI Express Card with the 
corresponding socket.
7Pivot the card until you can snap it into place. Then secure the card with 
the screw.
dcc
e
e