Lenovo D185 Users Guide

							
 Chapter 3.    3-3
Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it 
yourself. Before calling your dealer or Lenovo, try the suggested actions that are 
appropriate to your problem.
   
Table 3-2.  Troubleshooting
Problem Possible cause Suggested action Reference
The words Out 
of Range are 
shown on the 
screen, and the 
power indicator 
is flashing blue The system is set to a 
display mode which 
is not supported by 
the monitor
If you are replacing an 
old monitor, reconnect it 
and adjust the display 
mode to within the 
specified range for your 
new monitor
If using a Windows 
system, restart the system 
in safe mode, then select a 
supported display mode 
for your computer
If these options do not 
work, contact the Support 
Center “Selecting a 
supported display 
mode” on page 2-7
The image 
quality is 
unacceptable The video signal cable 
is not connected with 
the monitor or system 
completely Be sure the signal cable is 
firmly plugged into the 
system and monitor
“Connecting and 
turning on your 
monitor” on page 1-3
The color settings 
may be incorrect Select another color 
setting from the OSD 
menu “Adjusting your 
monitor image” on 
page 2-3
The automatic image 
setup function was 
not performed Perform automatic image 
setup
“Adjusting your 
monitor image” on 
page 2-3
The power 
indicator is not 
lit and there is 
no image • The monitor ’s 
power switch is 
not switched on
•The power cord is  loose or 
disconnected
• There is no power  at the outlet • Be sure the power 
cord is connected 
properly
• Be sure the outlet has  power
• Power on the  monitor
• Try using another  power cord
• Try using another  electrical outlet “Connecting and 
turning on your 
monitor” on page 1-3
Screen is blank 
and power 
indicator is 
steady amber or 
flashing blue The monitor is in 
Standby/Suspend 
mode
• Press any key on the 
keyboard or move 
the mouse to restore 
operation
•Check the Power  Options settings on 
your computer “Understanding 
power management” 
on page 2-8
 
						

							
 3-4 
 
 
Manual image setup
If automatic image setup does not establish the image that you prefer, perform 
manual image setup.
Note:  Have your monitor powered on for about 15 minutes, until the monitor warms 
up.
1. Press  
   at the bottom of the monitor to open the OSD menu.
2. Use 
  or   to select   and press   to access.
3. Use 
  or   to select  Clock and Phase  adjustment. 
• Clock  (pixel frequency) adjusts the nu mber of pixels scanned by one 
horizontal sweep. If the frequency is not  correct, the screen shows vertical 
stripes and the picture does  not have the correct width.
• Phase  adjusts the phase of the pixel  clock signal. With a wrong phase 
adjustment, the picture has horizont al disturbances in light picture.
4. When the image no longer looks distorte d, save the Clock and Phase adjustments.
5. Press 
  to leave the OSD menu.
The power 
indicator is 
blue, but there 
is no image The video signal cable 
is loose or 
disconnected from the 
system or monitor Be sure the video cable is 
connected with the 
system properly
“Connecting and 
turning on your 
monitor” on page 1-3
The monitor 
brightness and 
contrast are at the 
lowest setting Adjust the brightness and 
contrast setting on the 
OSD menu
“Adjusting your 
monitor image” on 
page 2-3
One or more of 
the pixels appear 
discolored This is a characteristic 
of the LCD 
technology and is not 
an LCD defect If there are more than five 
pixels missing, contact 
the Support Center
Appendix A, 
“Service and 
Support,” on page 
A-1
• Fuzzy lines  in text or a 
blurry 
image
• Horizontal  or vertical 
lines 
through the 
image • Image setup has 
not been 
optimized
•Your system  Display 
Properties setting 
have not been 
optimized Adjust the resolution 
settings on your system 
to match the native 
resolution for this 
monitor: 1366x768 at 60 
Hz
“Adjusting your 
monitor image” on 
page 2-3
 
 
Perform automatic image 
setup.  If automatic image 
setup does not help, 
perform manual image 
setup  “Selecting a 
supported display 
mode” on page 2-7
When working in the 
native resolution, you 
may find ad ditional 
improvements by 
adjusting the Dots Per 
Inch (DPI) setting on your 
system See the Advanced 
section of your 
system’s display 
properties
Table 3-2. 
Troubleshooting
Problem Possible cause Suggested action Reference
D185 Wide LCD Monitor User’s Guide
 
						

							
 Chapter 3.    3-5
Manually installing the monitor driver
Below are steps for manually installing the monitor driver in Microsoft Windows 
Vista and Microsoft Windows XP . Please se e the Install Driver section of the 
Reference a 
nd Driver CD for automatic installation. 
Installing the monitor dr iver in Windows Vista
To use the Plug and Play feature Micr osoft Windows Vista, do the following:
Note:  You must download file from the Lenovo  Monitor CD to use the Plug and Play 
feature in Windows Vista.
1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your computer to start the  Windows Vista operating system.
4. Open the  Display Properties  window by clicking  Start, Control Panel 
 and then 

double-clicking the  Hardware and Sound  icon.
5. Click the  Personalization  icon.
6. Click the  Display Settings  icon.
7. Click the  Advanced Settings  button.
8. Click the  Monitor tab.
9. Click the  Properties button.
10. Click the  Driver tab.
11 . O p e n  t h e   Update Driver Software-Generic PnP Monitor  window by clicking on 
Update Driver  and then click the  Browse my computer for driver software  
button.
12. Select  Let me pick from a list of device drivers on my computer .
13. Click the  Have Disk button. Click 
the Browse  button and navigate to the 

following directory:                                                                                                     
X:\Monitor Drivers\Windows Vista                                                                                     
(where X is the drive letter designator for the CD-ROM drive).
14. Select the 
D185wA  .inf file and click the  Open button. Click the  OK button.

15. Select 
 D185wA and click  Next. The files will be copied from the CD to 

your
 hard disk drive.

16. Close all open windows and remove the CD.
17. Restart the system. The system will auto matically select the maximum refresh rate 
and corresponding Color Matching Profiles.
Note:  On LCD monitors, unlike CRTs, a faster  refresh rate does not improve display 
quality. Lenovo recommends using either 
1366x768 at a refresh rate of 60 Hz, or 640 

x 480 at a refresh rate of 60 Hz.
 
						

							
 3-6 
 
Installing the monitor driver in Windows XP
To use the Plug and Play feature in Wind ows XP, files should be loaded from the 
Reference and Driver CD.
Note:  This section must be completed befo re continuing with the Windows XP 
automatic image setup.
1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow the system to boot into  Windows XP.
4. Open the  Display Properties  window by clicking  Start J  Settings  J  Control 
Panel , and then double-clicking the  Display icon.
5. Click the  Settings tab.
6. Click the  Advanced button.
7. Click the  Monitor tab.
8. Click the  Properties button.
9. Click the  Drivers tab.
10. Open the  Hardware Update Wizard  window by clicking on Update Driver, and 
then click  Next.
11 . S e l e c t   Install from a list or Specific location(Advanced) , and then click Next.
12. Select  Dont search. I will choose the driver to install  option, and then click Next.
13. Click the  Have Disk button. Clic
k the Browse  button and navigate to 

the
 following directory:                                                                                                     

X:\Monitor Drivers\Windows XP                                                                                 
(where X is the drive letter designator for the CD-ROM drive).
14. Select the  
D185wA .inf file and click the  Open button. Click the  OK button.

15. Select 
 D185 wA and click  Next. The files will be copied from the CD to 

your
  hard disk drive.

16. Close all open windows and remove the CD.
17. Restart the system. The system will auto matically select the maximum refresh rate 
and corresponding Color Matching Profiles.
Note:  On LCD monitors, unlike CRTs, a faster  refresh rate does not improve display 
quality. Lenovo recommends using either 
1366x768 at a refresh rate of 60 Hz, or 640 

x 480 at a refresh rate of 60 Hz.
D185  Wide LCD Monitor User’s Guide
 
						

							
© Copyright Lenovo 2008. ©  A-1
Appendix A. Service and Support
Telephone technical support
   
 
Country or Region Telephone Number
China800-810-8 888, (010)82879425
 
						

							
© Copyright Lenovo 2008. ©  B-1
Appendix B. Notices
Any reference to a Lenovo product, program, or service is not intended to state or 
imply that only that Lenovo product, program, or service may be used. Any 
functionally equivalent product, program,  or service that does not infringe any 
Lenovo intellectual property right may be used instead. However, it is the users 
responsibility to evaluate and verify the op eration of any other product, program, or 
service. 
This information could include technical  inaccuracies or typographical errors. 
Changes are periodically made to the in formation herein; these changes will be 
incorporated in new editions of the pu blication. Lenovo may make improvements 
and/or changes in the product(s) and/or th e program(s) described in this publication 
at any time without notice.
Lenovo may use or distribute any of the information you supply in any way it 
believes appropriate without in curring any obligation to you.
Any references in this publication to  non-Lenovo Web sites are provided for 
convenience only and do not in any manner serve as an endorsement of those Web 
sites. The materials at those Web sites are  not part of the materials for this Lenovo 
product, and use of those Web sites is at your own risk.
Any performance data contained herein was  determined in a controlled environment. 
Therefore, the result obtained in other oper ating environments may vary significantly. 
Some measurements may have been made on development-level systems and there is 
no guarantee that these measurements wi ll be the same on generally available 
systems. Furthermore, some measuremen ts may have been estimated through 
extrapolation. Actual results may vary. Us ers of this document should verify the 
applicable data for their specific environment.
Trademarks
The following terms are trademarks of Lenovo  in the United States, other countries, or 
both: 
       Lenovo Lenovo logo
ENERGY STAR and the ENERGY STAR lo go are registered US trademarks. 
Other company, product, or service names  may be trademarks or service marks of 
others.