Lenovo B550 Laptop User Guide

							Appendix C. Lenovo limited warranty
43
Some problems can be resolved with a replacement part that you can install yourself called a 
“Customer Replaceable Unit” or “CRU.” If so, your Service Provider will ship the CRU to you to 
install.
If your problem cannot be resolved over the telephone or remotely, through your application of 
software updates or the installation of a CRU by you, your Service Provider will arrange for service 
under the type of warranty service designated for the product under the section titled 
“Warranty 
information.”
If your Service Provider determines that it is unable to repair your product, your Service Provider 
will replace it with one that is at least functionally equivalent. 
If your Service Provider determines that it is unable to either repair or replace your product, your 
sole remedy is to return the product to your place of purchase or to Lenovo for a refund of your 
purchase price. 
„Replacement of a product or part
When the warranty service involves the replacement of a product or part, the replaced product or 
part becomes Lenovo’s property and the replacement product or part becomes your property. Only 
unaltered Lenovo products and parts are eligible for replacement. The replacement product or part 
provided by Lenovo may not be new, but it will be in good working order and at least functionally 
equivalent to the original product or part. The replacement product or part shall be warranted for 
the balance of the period remaining on the original product.
Before your Service Provider replaces a product or part, you agree to: 
1remove all features, parts, options, alterations, and attachments not under warranty service;
2ensure that the product or part is free of any legal obligations or restrictions that prevent its 
replacement; and
3obtain authorization from the owner to have your Service Provider service a product or part if 
you do not own it.
„Your additional responsibilities
Where applicable, before service is provided, you agree to: 
1follow the service request procedures that your Service Provider specifies;
2backup or secure all programs and data contained in the product;
3provide your Service Provider with all system keys or passwords and sufficient, free, and safe 
access to your facilities to perform service; and
4ensure that all information about identified or identifiable individuals (“Personal Data”) is 
deleted from the product or that, with respect to any Personal Data that you did not delete, you 
are in compliance with all applicable laws. 
						

							44
Appendix C. Lenovo limited warranty
„Use of personal information
If you obtain service under this warranty, Lenovo will store, use and process information about 
your warranty service and your contact information, including name, phone numbers, address, 
and e-mail address. Lenovo will use this information to perform service under this warranty and to 
improve our business relationship with you. We may contact you to inquire about your satisfaction 
regarding our warranty service or to notify you about any product recalls or safety issues. In 
accomplishing these purposes, we may transfer your information to any country where we do 
business and may provide it to entities acting on our behalf. We may also disclose it where required 
by law.
„What this warranty does not cover
This warranty does not cover the following:
 uninterrupted or error-free operation of a product; 
 loss of, or damage to, your data; 
 any software programs, whether provided with the product or installed subsequently;
 failure or damage resulting from misuse, accident, modification, unsuitable physical or 
operating environment, natural disasters, power surges, or improper maintenance by you;
 damage caused by a non-authorized service provider;
 failure of, or damage caused by, any third party products, including those that Lenovo may 
provide or integrate into the Lenovo product at your request; and
 any technical or other support, such as assistance with “how-to” questions and those 
regarding product set-up and installation.
This warranty is voided by removal or alteration of identification labels on the product or its parts. 
„Limitation of liability
Lenovo is responsible for loss or damage to your product only while it is: 1) in your Service 
Provider ’s possession; or 2) in transit in those cases where the Service Provider is responsible for 
the transportation.
Neither Lenovo nor your Service Provider is responsible for any of your data including 
confidential, proprietary, or personal data contained in a product. You should remove and/or 
backup all such information from the product prior to its service or return.
Circumstances may arise where, because of a default on Lenovo’s part or other liability, you may 
be entitled to recover damages from Lenovo. In each such instance, regardless of the basis of your 
claim against Lenovo (including breach, negligence, misrepresentation, or other contract or tort 
claim), except and to the extent that liability cannot be waived or limited by applicable laws, 
Lenovo shall not be liable for more than the amount of actual direct damages suffered by you, up 
to the amount you paid for the product. This limit does not apply to damages for bodily injury 
(including death) and damage to real property or tangible personal property for which Lenovo is 
liable under law.  
						

							Appendix C. Lenovo limited warranty
45
This limit also applies to Lenovo’s suppliers, resellers, and your Service Provider. It is the 
maximum amount for which Lenovo, its suppliers, resellers, and your Service Provider are 
collectively responsible.
UNDER NO CIRCUMSTANCES SHALL LENOVO, ITS SUPPLIERS, RESELLERS, OR 
SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED 
OF THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) 
LOSS OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, INDIRECT OR 
CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS REVENUE, 
GOODWILL OR ANTICIPATED SAVINGS. AS SOME STATES OR JURISDICTIONS DO 
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL 
DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 
„Dispute resolution
If you acquired the product in Cambodia, Indonesia, Philippines, Vietnam or Sri Lanka, disputes 
arising out of or in connection with this warranty shall be finally settled by arbitration held in 
Singapore and this warranty shall be governed, construed and enforced in accordance with the 
laws of Singapore, without regard to conflict of laws. If you acquired the product in 
India, disputes 
arising out of or in connection with this warranty shall be finally settled by arbitration held in 
Bangalore, India. Arbitration in Singapore shall be held in accordance with the Arbitration Rules of 
Singapore International Arbitration Center (“SIAC Rules”) then in effect. Arbitration in India shall 
be held in accordance with the laws of India then in effect. The arbitration award shall be final and 
binding on the parties without appeal. Any award shall be in writing and set forth the findings of 
fact and the conclusions of law. All arbitration proceedings, including all documents presented in 
such proceedings, shall be conducted in the English language, and the English language version of 
this warranty prevails over any other language version in such proceedings. 
„Other rights
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER 
RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION. YOU 
MAY ALSO HAVE OTHER RIGHTS UNDER APPLICABLE LAW OR WRITTEN AGREEMENT 
WITH LENOVO. NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS, 
INCLUDING RIGHTS OF CONSUMERS UNDER NATIONAL LEGISLATION GOVERNING THE 
SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.
„European Economic Area (EEA)
Customers in the EEA may contact Lenovo at the following address: EMEA Service Organisation, 
Lenovo (International) B.V., Floor 2, Einsteinova 21, 851 01, Bratislava, Slovakia. Service under this 
warranty for Lenovo hardware products purchased in EEA countries may be obtained in any EEA 
country in which the product has been announced and made available by Lenovo.  
						

							46
Appendix C. Lenovo limited warranty
„Suplemento de Garantía para México
Este Suplemento se considera parte integrante de la Garantía Limitada de Lenovo y será efectivo 
única y exclusivamente para los productos distribuidos y comercializados dentro del Territorio de 
los Estados Unidos Mexicanos. En caso de conflicto, se aplicarán los términos de este Suplemento.
Todos los programas de software precargados en el equipo sólo tendrán una garantía de treinta (30) 
días por defectos de instalación desde la fecha de compra. Lenovo no es responsable de la 
información incluida en dichos programas de software y/o cualquier programa de software 
adicional instalado por Usted o instalado después de la compra del producto.
Los servicios no cubiertos por la garantía se cargarán al usuario final, previa obtención de una 
autorización.
En el caso de que se precise una reparación cubierta por la garantía, por favor, llame al Centro de 
soporte al cliente al 01-800-9253-6686, donde le dirigirán al Centro de servicio autorizado más 
cercano. Si no existiese ningún Centro de servicio autorizado en su ciudad, población o en un radio 
de 70 kilómetros de su ciudad o población, la garantía incluirá cualquier gasto de entrega razonable 
relacionado con el transporte del producto a su Centro de servicio autorizado más cercano. Por 
favor, llame al Centro de servicio autorizado más cercano para obtener las aprobaciones necesarias 
o la información relacionada con el envío del producto y la dirección de envío.
Para obtener una lista de los Centros de servicio autorizados, por favor, visite: 
http://www.lenovo.com/mx/es/servicios
Manufactured by:
China
Compal Information (Kunshan) Co., Ltd. 
No. 58, the 1st Street
Kunshan Export Processing Zone
Kunshan, Jiangsu, China
Tel: +86-512-5735-5000
Marketed by:
Lenovo Mexico S de RL de CV
Av. Santa Fe 505, Piso 15
Col. Cruz MancaCuajimalpa, México, DF
CP 05349
Tel: 55-5000-8500 
						

							Appendix C. Lenovo limited warranty
47 „Lenovo Turkey address
LENOVO TECHNOLOGY B.V. 
TURKIYE ISTANBUL SUBESI 
Beybi Giz Plaza, Dereboyu cad., Meydan Sok., 
No: 28, Kat: 10, Daire 35 Maslak 
Posta Kodu: 34398 
Tel : 3658900-99 
Fax: 2902750
Warranty information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Product or 
machine typeCountry or region of purchaseWarranty periodTy p e s  o f  
warranty service
Notebook: 
20053, 0880
Korea, Taiwan
parts and labor - 
1 year
battery pack - 
1 year
3, 4
India, China (Hong Kong S.A.R.), 
China (Macau S.A.R.)
1, 4
Indonesia, Malaysia, Singapore, 
Thailand, Philippines, Vietnam, 
South Africa, France, Austria, 
Belgium, Croatia, Denmark, Egypt, 
Finland, Germany, Greece, Israel, 
Ireland, Italy, Lithuania, Latvia, 
Cyprus, Slovenia, Estonia, 
Luxembourg, Iceland, 
Netherlands, Norway, Romania, 
Spain, Sweden, Switzerland, the 
United Kingdom, Saudi Arabia, 
UAE, Poland, Hungary, Slovakia, 
Bulgaria
Australia, New Zealand, Japan1, 3
United States of America, Canada, 
Mexico, Brazil, Argentina, 
Colombia, Peru, Venezuela, Bolivia, 
Uruguay, Chile, Paraguay, Ecuadorparts and labor - 
1 year limited 
warranty*
battery pack - 
1 year
1, 4
Russia, Ukraine, the Republic of 
Kazakhstan, Sri Lankaparts and labor - 
1 year
battery pack - 
1 year
4
Tu r k e y,  C z e c h  R e p u b l i c
parts and labor - 
2 years
battery pack - 
1 year
1, 4
* Excludes some components. 90-day limited warranty for power adapters, keyboards, plastics 
and hinges.  
						

							48
Appendix C. Lenovo limited warranty
If required, your Service Provider will provide repair or exchange service depending on the type of 
warranty service specified for your product and the available service. Scheduling of service will 
depend upon the time of your call, parts availability, and other factors.
„Types of warranty service
1Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for installation by you. CRU 
information and replacement instructions are shipped with your product and are available from 
Lenovo at any time upon request. CRUs that are easily installed by you are called Self-service 
CRUs, while Optional-service CRUs may require some technical skill and tools. Installation of 
Self-service CRUs is your responsibility. You may request that a Service Provider install 
Optional-service CRUs under one of the other types of warranty service designated for your 
product. An optional service offering may be available for purchase from Lenovo to have 
Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in 
the publication that ships with your product or at www.lenovo.com/CRUs
. The requirement to 
return a defective CRU, if any, will be specified in the materials shipped with a replacement 
CRU. When return is required: 1) return instructions, a prepaid return shipping label, and a 
container will be included with the replacement CRU; and 2) you may be charged for the 
replacement CRU if your Service Provider does not receive the defective CRU within thirty (30) 
days of your receipt of the replacement.
2On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the product at your 
location. You must provide a suitable working area to allow disassembly and reassembly of the 
Lenovo product. For some products, certain repairs may require your Service Provider to send 
the product to a designated service center. 
3Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a designated 
service center, with shipping arranged by your Service Provider. You are responsible for 
disconnecting the product. A shipping container will be provided to you for you to return your 
product to a designated service center. A courier will pick up your product and deliver it to the 
designated service center. Following its repair or exchange, the service center will arrange the 
return delivery of the product to you. 
4Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or exchanged at a 
designated service center, with delivery or shipping arranged by you. You are responsible to 
deliver or mail, as your Service Provider specifies, (prepaid by you unless specified otherwise) 
the product, suitably packaged to a designated location. After the product has been repaired or 
exchanged, it will be made available for your collection. Failure to collect the product may result 
in your Service Provider disposing of the product as it sees fit. For Mail-in Service, the product 
will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise.  
						

							Appendix C. Lenovo limited warranty
49
5Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product to your location. You 
are responsible for its installation and verification of its operation. The replacement product 
becomes your property in exchange for the failed product, which becomes the property of 
Lenovo. You must pack the failed product in the shipping carton used to ship the replacement 
product and return it to Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure 
to use the carton in which the replacement product was received may result in your 
responsibility for damage to the failed product during shipment. You may be charged for the 
replacement product if Lenovo does not receive the failed product within thirty (30) days of 
your receipt of the replacement product.  
						

							50
Appendix D. Customer replaceable units (CRUs)
Customer Replaceable Units (CRUs) are computer parts that can be upgraded or replaced by the 
customer. There are two types of CRUs: internal and external. External CRUs are easy to install, 
whereas internal CRUs require some technical skills and in some cases might require tools such 
as a screwdriver. However, both internal and external CRUs are safe for removal by the 
customer.
Customers are responsible for replacing all external CRUs. Internal CRUs can be removed and 
installed by customers or by a Lenovo service technician during the warranty period.
Your computer contains the following types of external CRUs:
External CRUs (pluggable): These CRUs unplug from the computer. Examples of these types 
of CRUs include the AC adapter and power cord.
External CRUs with latches: These CRUs include a latch to help you remove and replace the 
part. Examples of these types of CRUs include the notebook main battery, an optical drive, a 
hard-disk drive, and an extended battery.
Your computer contains the following types of internal CRUs:
Internal CRUs (located behind an access panel): These CRUs are isolated parts within the 
computer that are concealed by an access panel that is typically secured by either one or two 
screws. Once the access panel is removed, only the specific CRU is visible. Examples of these 
types of CRUs include memory modules and hard disk drives.
Internal CRUs (located within the product): These CRUs are accessible only by opening the 
computer ’s outer case. Examples of these CRUs include PCI Express Mini Cards and the 
integrated keyboard. 
						

							51
Appendix E. Notices
Notices  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Lenovo may not offer the products, services, or features discussed in this document in all 
countries. Consult your local Lenovo representative for information on the products and 
services currently available in your area. Any reference to a Lenovo product, program, or 
service is not intended to state or imply that only that Lenovo product, program, or service may 
be used. Any functionally equivalent product, program, or service that does not infringe any 
Lenovo intellectual property right may be used instead. However, it is the user ’s responsibility 
to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent applications covering subject matter described in 
this document. The furnishing of this document does not give you any license to these patents. 
You can send license inquiries, in writing, to:
Lenovo (United States), Inc. 
1009 Think Place - Building One 
Morrisville, NC 27560 
U.S.A. 
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, 
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED 
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A 
PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied 
warranties in certain transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are 
periodically made to the information herein; these changes will be incorporated in new 
editions of the publication. Lenovo may make improvements and/or changes in the product(s) 
and/or the program(s) described in this publication at any time without notice.
The products described in this document are not intended for use in implantation or other life 
support applications where malfunction may result in injury or death to persons. The 
information contained in this document does not affect or change Lenovo product 
specifications or warranties. Nothing in this document shall operate as an express or implied 
license or indemnity under the intellectual property rights of Lenovo or third parties. All 
information contained in this document was obtained in specific environments and is 
presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes 
appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and 
do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites 
are not part of the materials for this Lenovo product, and use of those Web sites is at your own 
risk. 
						

							52
Appendix E. Notices
Any performance data contained herein was determined in a controlled environment. 
Therefore, the result obtained in other operating environments may vary significantly. Some 
measurements may have been made on development-level systems and there is no guarantee 
that these measurements will be the same on generally available systems. Furthermore, some 
measurements may have been estimated through extrapolation. Actual results may vary. Users 
of this document should verify the applicable data for their specific environment.
The software interface and hardware configuration described in all the manuals included with 
your computer may not match the actual configuration of the computer you purchased.
„Export classification notice
This product is subject to the United States Export Administration Regulations (EAR) and has an 
Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any 
of the embargoed countries in the EAR E1 country list.