Lenovo B50 50 Laptop User Guide

Chapter 2. Starting to use Windows
17
Get Started app (for the Windows 10 
operating system)  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -  - - - - - - - - - - - - 
Windows 10 also provides the  Get Started app to explain the new features of 
Windows 10. You can find it on the start menu.
To open the Get Started app, do one of the following:
 Open the start menu and select  Get Starte
 d  .
 ess Fn + F1 (depending on your...

18
Chapter 3. Lenovo OneKey Recovery system
The Lenovo OneKey Recovery system is software designed to back up and 
restore your computer. You can use it to restore the system partition to its 
original status in case of a system failure. You can also create user backups 
for easy restoration as required.
Notes:• If your computer is preinstalled with a GNU/Linux/DOS operating system, OneKey 
Recovery system is not available.
•To utilize the features of the OneKey Recovery  system, your hard disk already...

Chapter 3. Lenovo OneKey Recovery system
19

Restor ing
You can choose to restore the system partition to its original status or to a 
previously created back-up point. To restore the system partition:
1In Windows, press the Novo button or double-click OneKey Recovery 
icon to 
 start the Lenovo OneKey Recovery system.
2 Click  System Recovery . T

he computer will restart to the recovery 
environment.
3 Follow the on-screen instructions to restore the system partition to its 
original 
 status or to a...

20
Chapter 4. Troubleshooting
Frequently asked questions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
This section lists frequently asked questions by category.
Finding information
What safety precautions should I  follow when using my computer?
The Lenovo Safety and General Information Guide  which came with your 
computer contains safety pr
 ecautions for using your computer. Read and 
follow all the precautions when using your...

Chapter 4. Troubleshooting
21
Lenovo OneKey Recovery system
Where are the recovery discs?
Your computer did not come with recovery discs. Use the Lenovo OneKey 
Recovery system if you need to restore the system to its factory status.
What can I do if the back-up process fails?
If you can start the backup but it fails during the back-up process, try the 
following steps:
1Close all open programs, and then restart the back-up process.
2Check to see if the destination media is damaged. Select another path...

Chapter 4. Troubleshooting
22
When do I need to change the boot mode?
The default boot mode for your computer is UEFI mode. If you need to 
install a legacy operating system, such as Windows, Linux or Dos, etc (that 
is, any operating system before Windows 8) on your computer, you must 
change the boot mode to Legacy Support. The legacy operating system, 
such as Windows, Linux or Dos, etc cannot be installed if you dont change 
the boot mode.
Getting help
How can I contact the customer support center?...

Chapter 4. Troubleshooting
23
Troubleshooting  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -  - - - - - - - - - - - - - - - - - - - - - 
Display problems
When I turn on the 
computer, nothing appears 
on the screen. •If the scr
een is blank, make sure that:
-

The AC power adapter  is connected to the 
c
 omputer, and the power cord is plugged into a 
working electrical outlet.
- The computer power is on . Press the 
 Power...

Chapter 4. Troubleshooting
24
The computer does not 
return from sleep mode and 
the computer does not 
work. •
•If your compu ter is in sleep mode, connect the AC 
power adapter to the computer, then press the 
Windows button or the Power button.
If the 

system still does not return from sleep mode, 
you
 r system has stopped responding, and you cannot 
turn off the computer; reset the computer. Unsaved 
data may be lost. To reset the computer, press and 
hold the Power button for eight seconds or...

Chapter 4. Troubleshooting
25
Battery problems
Your computer shuts down 
before the battery status 
indicator shows empty.
-or-

Your computer operates 
after the battery status 
indicator shows empty. •
Re
charge the battery.
A hard disk drive problem
The hard disk drive does 
not work. •In the 
Boot m enu in BIOS setup utility, make sure 
that the hard disk drive is included in the  UEFI 
correctly.
Other problems
Your computer does not 
respond. •
•To turn off your computer, press and hold the Power...

26
Appendix A. CRU instructions
Note:The CRU service is only applicable to certain countries.
Removing the keyboard  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
To remove the keyboard, do the following:
1 Turn off the computer. Disconnect the AC power adapte r and all cables 
fr om the computer.
2 Close the computer display, and then turn the computer over.
3 Remove the scre ws that secure the keyboard 
.
4Turn...