Lenovo B460e Laptop User Guide

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Chapter 3. Connecting to the Internet
As a global network, the Internet connects computers worldwide, providing services such as
e-mailing, information searching, electronic commerce, Web browsing and entertainment.
You can connect the computer to the Internet in the following ways:
Wired connection: use physical wiring to connect.
Wireless network technology: connect without wiring.
Wired connection  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Wired connections are a reliable and safe way to connect the computer to the Internet. 
„Hardware connection
Cable                     DSL
„Software configuration
Consult your Internet Service Provider (ISP) for details on how to configure your computer. CableCable Internet services use a cable modem connected to the 
residential cable TV line.
DSLDSL is a family of related technologies that bring high-speed 
network access to homes and small businesses over ordinary 
telephone lines.
Note: The above diagrams are for reference only. Actual connection method may vary.
*
**
*
B460eB460e
TV cable
Splitter *
Cable modem *
* Not supplied.Telephone line
Splitter *
DSL modem * 
						

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Chapter 3. Connecting to the Internet
Wireless connection  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
Wireless connections provide mobile access to the Internet, allowing you to stay online 
anywhere the wireless signal covers.
Divided by the signal scales, wireless connection to the Internet can be built based on the 
following standards. 
„Using Wi-Fi
Enabling wireless connection
To enable wireless communications, do the following:
1Slide the integrated wireless device switch from   to  .
2Press Fn + F5 to make configuration.
Hardware connection
Software configuration
Consult your Internet Service Provider (ISP) and search Windows Help and Support Center for 
details on how to configure your computer.Wi-FiWi-Fi networks cover a small physical area, like a home, office, 
or small group of buildings. An access point is necessary for the 
connection.
Note: Your computer may not support all wireless connection methods.
B460e
Access point *
Wi -Fi  n e t wo r k
* Not supplied 
						

							19
Chapter 4. OneKey Rescue system
OneKey Rescue system  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
„Introduction  
The Lenovo OneKey Rescue system is an easy-to-use program that can be used to back up the 
data on your system partition (C drive) for easy restore when required. You can run Lenovo 
OneKey Recovery under the Windows operating system, and the OneKey Rescue system 
without starting the Windows operating system.
Attention:
In order to utilize the features of the OneKey Rescue system, your hard disk already includes a 
hidden partition by default to store the system image file and OneKey Rescue system program 
files. This default partition is hidden for security reasons and is the reason the available disk 
space is less than it claims. The exact available hard disk space depends on the file size of the 
mirror image file (based on the size of operating system and preinstalled software).
„Using Lenovo OneKey Recovery (within Windows operating system)
In Windows operating system, double click the OneKey Recovery system Icon on the desktop to 
launch Lenovo OneKey Recovery. 
Within the program, you can back up the system partition on the hard disk drive, other storage 
devices, or by creating recovery discs.
For more instructions, see the Help file of Lenovo OneKey Recovery.
„Using Lenovo OneKey Rescue system (without Windows operating system)
In the event that the operating system cannot be loaded, follow the steps below to access 
OneKey Rescue system.
 Shut down your computer.
 Press the   key to launch OneKey Rescue system.
Within the program, you can choose to restore your system partition to the original factory 
status, or to a previously generated backup.
Notes:
The backup process and creation of recovery discs may take some time, connect the AC adapter and 
battery pack to your computer.
After the recovery discs are burned, please number them so that you can use them in the correct order.
Computers without an integrated optical drive support the creation of recovery discs; however an 
appropriate external optical drive is needed to physically create the recovery discs.
Note:The recovery process is irreversible. Make sure to back up any critical data before using the recovery 
feature.
 
						

							20
Chapter 4. OneKey Rescue system
„Creating a recovery disc(s)
Your computer does not ship with a recovery disc. You can use Lenovo OneKey Recovery 
system to create a recovery disc(s), which can be used to start and restore your computer in case 
of a system failure.
To create a recovery disc(s):
 Insert a recordable disc into the optical drive on your computer.
 In Windows, press the OneKey Rescue system button to launch Lenovo OneKey Recovery 
system.
 On the main screen, click Create Recovery Disc.
 Choose the type of recovery disc(s). You can create three types of recovery disc(s): recovery 
disc(s) with existing backup image, recovery disc(s) from the current system partition, and 
factory default recovery disc(s). Select the type of recovery disc you want to create and follow 
the on-screen instructions.
 Insert additional recordable disc(s) when prompted.
Note:If your computer does not come with an integrated optical drive or if the integrated optical drive 
does not support disc creating, connect an appropriate external optical drive to your computer. 
Notes:
The estimated number of discs needed will be displayed before the process of creating the  recovery 
disc(s) begins. To minimize the number of discs needed, use recordable DVDs as the media. Also make 
sure your optical drive is compatible with the disc intended for use.
After  recovery disc  creation, number the discs appropriately for use in their correct order. The first 
disc created will be used to start the computer in the case of a system failure.
B460e 
						

							21
Chapter 5. Troubleshooting
Frequently asked questions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
This section lists frequently asked questions and tells where you can find detailed answers. For details 
about each publication included in the package with your computer, see Lenovo B460e Setup Poster. 
What safety precautions should I follow when using my computer?
See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.
How can I prevent problems with my computer?
See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.
What are the main hardware features of my computer?
More information can be found in Chapter 1 and 2.
Where can I find the detailed specifications for my computer?
See http://consumersupport.lenovo.com
.
I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, 
or the keyboard.
See “Appendix. CRU instructions” on page 27 of this guide.
Where are the recovery discs?
Your computer did not come with a recovery disc. For an explanation of the alternative 
recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 19.
How can I contact the customer support center?
See  Chapter 3. Getting help and service of Lenovo Safety and General Information Guide.
Where can I find warranty information?
For the warranty applicable to your computer, including the warranty period and type of 
warranty service, see the Lenovo limited warranty flyer that came with your computer.
How can I install the device drivers?
A compatible device driver is a requirement to ensure correct operation and performance of 
each component in your computer. If your computer is pre-installed with an operating 
system, Lenovo provides all drivers that you need in your hard disk.
What can I do if the backup process fails?
If you can start the backup feature without a problem, but it fails during the backup process, 
please try the following steps:
1Close other applications, then restart the backup process.
2Check if the destination media is damaged, try to select another path and then try again. 
						

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Chapter 5. Troubleshooting
When do I need to restore the system to the factory status?
You can use this feature when your system fails or you need to re-install your operating 
system. This will restore your computer back to the initial status when you first booted up 
your computer after receiving it from the store. If there is critical data on your current 
partition, back it up before you run this recovery feature. 
						

							Chapter 5. Troubleshooting
23
Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
If you do not find your problem here, see Chapter 2. The following section only describes problems 
that might negate the need to refer to the more comprehensive information in Chapter 2.
Display problems
When I turn on the computer, 
nothing appears on the screen.If the screen is blank, make sure that:
- The battery is installed correctly. 
- The AC adapter is connected to the computer and the power cord 
is plugged into a working electrical outlet.
- The computer power is on. (Press the power button again for 
confirmation.)
- The memory is installed correctly. 
If these items are properly set, and the screen remains blank, have 
the computer serviced. 
When I turn on the computer, only a 
white cursor appears on a blank 
screen. Restore backed-up files to your Windows environment or the entire 
contents of your hard disk to the original factory contents using 
OneKey Recovery. If you still see only the cursor on the screen, have 
the computer serviced.
My screen goes blank while the 
computer is on.Your screen saver or power management may be enabled. Do one of 
the following to exit from the screen saver or to resume from sleep or 
hibernation mode:
- Touch the touchpad.
- Press any key on the keyboard.
- Press the power button.
Press Fn + F2 to confirm whether the LCD screen has been turned 
off.
A Password problem
I forgot my password.If you forget your user password, you must take your computer to a 
Lenovo authorized servicer or a marketing representative to have 
the password changed. 
If you forget your HDD password, a Lenovo authorized servicer 
cannot reset your password or recover data from the hard disk. You 
must take your computer to a Lenovo authorized servicer or a 
marketing representative to have the hard disk drive replaced. Proof 
of purchase is required, and a fee will be charged for parts and 
service. 
If you forget your supervisor password, a Lenovo authorized 
servicer cannot reset your password. You must take your computer 
to a Lenovo authorized servicer or a marketing representative to 
have the system board replaced. Proof of purchase is required, and a 
fee will be charged for parts and service.
Keyboard problems
A number appears when you enter 
a letter.The numeric lock function is on. To disable it, press Fn + F8. 
						

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Chapter 5. Troubleshooting
 Sleep or hibernation problems
The critical low-battery error 
message appears, and the 
computer immediately turns off.The battery power is getting low. Connect the AC adapter to the 
computer, or replace the battery with a fully charged one.
The computer enters sleep mode 
immediately after Power-on self-test 
(POST). Make sure that: 
- The battery is charged.
- The operating temperature is within the acceptable range. See 
“Chapter 2. Use and care Information” of Lenovo Safety and General 
Information Guide.
Note:If the battery is charged and the temperature is within range, have the computer serviced.
The computer does not return from 
sleep mode and the computer does 
not work. If the computer does not return from sleep mode, it may have 
entered hibernation mode automatically because the battery is 
depleted. Check the power indicator. 
If your computer is in sleep mode, connect the AC adapter to the 
computer, then press any key or the power button.
If your computer is in hibernation mode or power-off state, connect 
the AC adapter to the computer, then press the power button to 
resume operation.
Note: If the system still does not return from sleep mode, your system has stopped responding, and you 
cannot turn off the computer; reset the computer. Unsaved data may be lost. To reset the computer, press 
and hold the power button for 4 seconds or more. If the computer is still not reset, remove the AC 
adapter and the battery.
Computer screen problems
The screen is blank. Do the following:
- If you are using the AC adapter, or using the battery, and the 
battery status indicator is on, press Fn + ↑ to make the screen 
brighter. 
- If the power indicator is in blinking, press the power button to 
resume from the sleep mode. 
- If the problem persist, follow the solution in the following problem 
“The screen is unreadable or distorted.”
-Press Fn + F2 to confirm whether the LCD screen has been turned 
off.
The screen is unreadable or 
distorted.Make sure that: 
- The display device driver is installed correctly.
- The screen resolution and color quality are correctly set. 
- The monitor type is correct.
Incorrect characters appear on the 
screen.Did you install the operating system or application program 
correctly? If they are installed and configured correctly, have the 
computer serviced.
Sound problems
No sound can be heard from the 
speaker even when the volume is 
turned up.Make sure that:
- The Mute function is off.
- The headphone jack is not used.
- Speakers are selected as the playback device.  
						

							Chapter 5. Troubleshooting
25
Battery problems
Your computer shuts down before 
the battery status indicator shows 
empty.
-or-
Your computer operates after the 
battery status indicator shows 
empty.Discharge and recharge the battery.
The operating time for a fully 
charged battery is short. For details, see “Handling the battery” in Chapter 2. 
The computer does not operate with 
a fully charged battery.The surge protector in the battery might be active. Turn off the 
computer for one minute to reset the protector; then turn on the 
computer again.
The battery does not charge.For details, see “Handling the battery” in Chapter 2.
A hard disk drive problem
The hard disk drive does not work.In the Boot menu in BIOS setup utility, make sure that the hard disk 
drive is included in the Boot priority order correctly.
A startup problem
The Microsoft® Windows operating 
system does not start.Use the OneKey Rescue system to help solve or identify your 
problem. For details about OneKey Rescue system, see “Chapter 4. 
OneKey Rescue system” on page 19.
OneKey Rescue system problems
Backup cannot be made.You are not currently using a Windows operating system.
There is not enough space to store the backed up data. You will need 
to free more hard disk space on your system partition (C drive).
Fail to restore system partition to 
factory default.The system partition, such as the partition size or the drive capacity 
of C, has been modified. 
						

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Chapter 5. Troubleshooting
For more technical support, please visit consumer product website 
http://consumersupport.lenovo.com
.
Other problems
Your computer does not respond.To turn off your computer, press and hold the power button for 4 
seconds or more. If the computer still does not respond, remove the 
AC adapter and the battery. 
Your computer might lock when it enters sleep mode during a 
communication operation. Disable the sleep timer when you are 
working on the network.
The computer does not start from a 
device you want. See the Boot menu of the BIOS setup utility. Make sure that the Boot   
priority order in the BIOS setup utility is set so that the computer 
starts from the device you want. 
Also make sure that the device from which the computer starts is 
enabled. In the Boot menu in the BIOS setup utility, make sure that 
the device is included in the Boot priority order list.
Press F12 when the Lenovo logo appears on the screen while the 
computer is starting up to select the device you want the computer 
starts from.
The connected external device does 
not work. Do not connect or disconnect any external device cables other than
USB while the computer power is on; otherwise, you might damage 
your computer.
When using a high power consumption external devices such as an 
external USB optical disk drive, use external device power adapter. 
Otherwise, the device may not be recognized, or system shut down 
may result.