Lenovo B41 30 B41 35 B51 30 And B51 35 Laptop User Guide

25
Chapter 4. Troubleshooting
Frequently asked questions  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
This section lists frequently asked questions by category. 
„Finding information
What safety precautions should I follow when using my computer?
The Lenovo Safety and General Information Guide contains safety precautions 
for using your computer. Read and follow all the precautions when using 
your computer....

26
Chapter 4. Troubleshooting
„Lenovo OneKey Recovery system
Where are the recovery discs?
Your computer did not come with recovery discs. Use the recovery system 
if you need to restore the system to its factory status.
What can I do if the back-up process fails?
If you can start the backup but it fails during the back-up process, try the 
following steps:
1Close all open programs, and then restart the back-up process.
2Check to see if the destination media is damaged. Select another path 
and then try...

Chapter 4. Troubleshooting
27
When do I need to change the boot priority?
The default boot priorities are UEFI First. If you need to install a legacy 
operating system (that is, an
 earlier version than that of your current 
operating system) on your
 computer, you will need to change the boot 
priority to Legacy First. The
 legacy operating system cannot be installed if 
you do not change the boot
 priority.
„Getting help
How can I contact the customer support center?
See “Chapter 3. Getting help and...

28
Chapter 4. Troubleshooting
Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
Display problems
When I turn on the 
computer, nothing appears 
on 
the screen.
• If the screen is blank, make sure that:
- The AC power adapter is connected to the 
computer, and the power cord is plugged into a 
working electrical outlet.
- The computer power...

Chapter 4. Troubleshooting
29
BIOS password problems
I forgot my password.• If you forget your user password, you must ask the 
system administrator to reset your user password.
• If you forget your HDD password, a Lenovo 
authorized servicer cannot reset your password or 
recover data from the hard disk. You must take your 
computer to a Lenovo authorized servicer or a 
marketing representative to have the hard disk drive 
replaced. Proof of purchase is required, and a fee 
will be charged for parts and...

30
Chapter 4. Troubleshooting
Sound problems
No sound can be heard 
from the speakers even 
when the volume is turned 
up.•Make sure that:
- The mute function is off.
- The combo audio jack is not used.
- The speakers are selected as the playback device. 
Battery problems
Your computer shuts down 
before the power and 
battery status indicator 
shows empty.
-or-
Your computer operates 
after the power and battery 
status indicator shows 
empty.
• Reset the battery gauge using OneKey Optimizer. If 
the...

Chapter 4. Troubleshooting
31
Other problems
Your computer does not 
respond.• To turn off your computer, press and hold the power 
button for 4 seconds or more. If the computer still 
does not respond, remove the battery pack and the 
AC power adapter. 
• Your computer might lock when it enters sleep 
mode during a communication operation. Disable 
the sleep timer when you are working on the 
network.
The computer does not start 
from a device you want.• See the EFI list of the BIOS setup utility. Make...

32
Appendix A. CRU instructions
Customer Replaceable Units (CRUs) are parts that can be upgraded or 
replaced by the customer. If a CRU is determined to be defective during the 
warranty period, a replacement CRU will be provided to the customer. 
Customers are responsible for installing the self-service CRUs for this 
product. Customers also can install optional-service CRUs, which might 
require some technical skills or tools, or request that a technician install the 
optional-service CRU under the...

Appendix A. CRU instructions
33
Replacing the battery pack  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
To replace the battery pack, do the following:
1Unlock the manual battery latch . While holding the spring-loaded 
battery latch in the unlocked position , remove the battery pack in the 
direction shown by the arrow . 
2Install a fully charged battery pack.
3Slide the manual battery latch to the locked position.
Note:...

34
Appendix A. CRU instructions
Replacing the hard disk drive  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
You can increase the storage capacity of your computer by replacing the hard 
disk drive with one of greater capacity. You can purchase a new hard disk 
drive from your reseller or Lenovo marketing representative.
The hard disk drive is very sensitive. Incorrect handling can cause damage 
and permanent loss of data on the hard disk....