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LaCie 526 Users Manual

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    							LaCie 500 Series LCD Monitor Contacting  Customer Support
    User Manual page 41
    6. Contacting Customer Support
    Read the User Manual and review the Troubleshooting section.
    If your question is related to monitor calibration, please refer 
    to the Troubleshooting section of the LaCie blue eye pro User 
    Manual. Launch the LaCie blue eye pro application and verify 
    that your monitor is plugged to the DVI connection in the “About” \
    section. Then perform a monitor Calibration Report and have it 
    ready when contacting Technical Support.
    If you have asked yourself all of the pertinent questions in the trou-
    bleshooting checklist, and you still cannot get your LaCie monitor 
    to work properly, please contact us. Before contacting us, make 
    sure that you are in front of your computer and that you have the 
    following information on hand:
    Before You Contact Customer Support
    InformationWhere to Find Information
    1.  LaCie 500 Series serial numberLocated on a sticker at the back of monitor or via the OSD (4.7. Informa-
    tion)
    2.  Macintosh/PC modelMac users: 
    Click on the Apple icon in the menu bar and select About this Mac. 
     
    Windows® users: 
    Right click My Computer and select Properties > General.
    3.  Operating system version
    4.  Processor speed
    5.  Computer memory
    6.  The brands and models of other internal and external 
    peripherals installed on my computer 
    Mac users: 
    Click on the Apple icon in the Finder bar and select About this Mac.  
    Select More Info...  The Apple System Profiler will launch and list 
    your internal and external peripherals. 
     
    Windows users: 
    Right click My Computer and select Properties > Hardware.
      
    						
    							LaCie 500 Series LCD Monitor Contacting  Customer Support
    User Manual page 42
    6.1. LaCie Technical Support Contacts
    LaCie Asia 
    Contact us at: 
    http://www.lacie.com/asia/contact/
    LaCie Australia 
    Contact us at: 
    http://www.lacie.com/au/contact/
    LaCie Belgium 
    Contact us at: 
    http://www.lacie.com/be/contact/ (Français)
    LaCie Canada 
    Contact us at: 
    http://www.lacie.com/caen/contact/ (English)
    LaCie Denmark 
    Contact us at: 
    http://www.lacie.com/dk/contact
    LaCie Finland 
    Contact us at: 
    http://www.lacie.com/fi/contact/
    LaCie France 
    Contact us at: 
    http://www.lacie.com/fr/contact/
    LaCie Germany 
    Contact us at: 
    http://www.lacie.com/de/contact/
    LaCie Italy 
    Contact us at: 
    http://www.lacie.com/it/contact/
    Japan - ELECOM CO. LTD 
    Contact us at: 
    http://www.lacie.com/jp
    LaCie Netherlands 
    Contact us at: 
    http://www.lacie.com/nl/contact/
    LaCie Norway 
    Contact us at: 
    http://www.lacie.com/no/contact/
    LaCie Spain 
    Contact us at: 
    http://www.lacie.com/es/contact/
    LaCie Sweden 
    Contact us at: 
    http://www.lacie.com/se/contact
    LaCie Switzerland 
    Contact us at: 
    http://www.lacie.com/chfr/contact/ (Français)
    LaCie United Kingdom 
    Contact us at: 
    http://www.lacie.com/uk/support/request/
    LaCie Ireland 
    Contact us at: 
    http://www.lacie.com/ie/contact/
    LaCie USA 
    Contact us at: 
    http://www.lacie.com/contact/
    LaCie International 
    Contact us at: 
    http://www.lacie.com/intl/contact/
      
    						
    							LaCie 500 Series LCD Monitor Warranty
    User Manual page 43
    7. Warranty Information
    LaCie warrants your monitor against any defect in material and 
    workmanship, under normal use, for the period designated on 
    your warranty certificate. In the event this product is found to be 
    defective within the warranty period, LaCie will, at its option, re-
    pair or replace the defective drive.  This warranty is void if:
     ❖The monitor was operated/stored in abnormal use or mainte-
    nance conditions;
     ❖The monitor is repaired, modified, or altered, unless such re-
    pair, modification or alteration is expressly authorized in writ-
    ing by LaCie;
     ❖The monitor was subjected to abuse, neglect, lightning strike, 
    electrical fault, improper packaging or accident;
     ❖The monitor was installed improperly;
     ❖The serial number of the monitor is defaced or missing;
     ❖The broken part is a replacement part such as a pickup tray, 
    etc.
     ❖The tamper seal on the monitor casing is broken.
    LaCie will not, under any circumstances, be liable for direct, spe-
    cial, or consequential damages such as, but not limited to, dam-
    age or loss of property or equipment, loss of profits or revenues, 
    cost of replacement goods, or expense or inconvenience caused 
    by service interruptions.
    Under no circumstances will any person be entitled to any sum 
    greater than the purchase price paid for the drive, monitor, or 
    peripheral.
    To obtain warranty service, call LaCie Technical Support. You will 
    be asked to provide your LaCie product’s serial number, and you 
    may be asked to furnish proof of purchase to confirm that the 
    monitor is still under warranty.
    All monitors returned to LaCie must be securely packaged in their 
    original box and shipped with postage prepaid.
    IMPORTANT INFO: Register online for free technical support: 
    www.lacie.com/register
      
    						
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