LaCie 526 Users Manual
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LaCie 500 Series LCD Monitor Contacting Customer Support User Manual page 41 6. Contacting Customer Support Read the User Manual and review the Troubleshooting section. If your question is related to monitor calibration, please refer to the Troubleshooting section of the LaCie blue eye pro User Manual. Launch the LaCie blue eye pro application and verify that your monitor is plugged to the DVI connection in the “About” \ section. Then perform a monitor Calibration Report and have it ready when contacting Technical Support. If you have asked yourself all of the pertinent questions in the trou- bleshooting checklist, and you still cannot get your LaCie monitor to work properly, please contact us. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand: Before You Contact Customer Support InformationWhere to Find Information 1. LaCie 500 Series serial numberLocated on a sticker at the back of monitor or via the OSD (4.7. Informa- tion) 2. Macintosh/PC modelMac users: Click on the Apple icon in the menu bar and select About this Mac. Windows® users: Right click My Computer and select Properties > General. 3. Operating system version 4. Processor speed 5. Computer memory 6. The brands and models of other internal and external peripherals installed on my computer Mac users: Click on the Apple icon in the Finder bar and select About this Mac. Select More Info... The Apple System Profiler will launch and list your internal and external peripherals. Windows users: Right click My Computer and select Properties > Hardware.
LaCie 500 Series LCD Monitor Contacting Customer Support User Manual page 42 6.1. LaCie Technical Support Contacts LaCie Asia Contact us at: http://www.lacie.com/asia/contact/ LaCie Australia Contact us at: http://www.lacie.com/au/contact/ LaCie Belgium Contact us at: http://www.lacie.com/be/contact/ (Français) LaCie Canada Contact us at: http://www.lacie.com/caen/contact/ (English) LaCie Denmark Contact us at: http://www.lacie.com/dk/contact LaCie Finland Contact us at: http://www.lacie.com/fi/contact/ LaCie France Contact us at: http://www.lacie.com/fr/contact/ LaCie Germany Contact us at: http://www.lacie.com/de/contact/ LaCie Italy Contact us at: http://www.lacie.com/it/contact/ Japan - ELECOM CO. LTD Contact us at: http://www.lacie.com/jp LaCie Netherlands Contact us at: http://www.lacie.com/nl/contact/ LaCie Norway Contact us at: http://www.lacie.com/no/contact/ LaCie Spain Contact us at: http://www.lacie.com/es/contact/ LaCie Sweden Contact us at: http://www.lacie.com/se/contact LaCie Switzerland Contact us at: http://www.lacie.com/chfr/contact/ (Français) LaCie United Kingdom Contact us at: http://www.lacie.com/uk/support/request/ LaCie Ireland Contact us at: http://www.lacie.com/ie/contact/ LaCie USA Contact us at: http://www.lacie.com/contact/ LaCie International Contact us at: http://www.lacie.com/intl/contact/
LaCie 500 Series LCD Monitor Warranty User Manual page 43 7. Warranty Information LaCie warrants your monitor against any defect in material and workmanship, under normal use, for the period designated on your warranty certificate. In the event this product is found to be defective within the warranty period, LaCie will, at its option, re- pair or replace the defective drive. This warranty is void if: ❖The monitor was operated/stored in abnormal use or mainte- nance conditions; ❖The monitor is repaired, modified, or altered, unless such re- pair, modification or alteration is expressly authorized in writ- ing by LaCie; ❖The monitor was subjected to abuse, neglect, lightning strike, electrical fault, improper packaging or accident; ❖The monitor was installed improperly; ❖The serial number of the monitor is defaced or missing; ❖The broken part is a replacement part such as a pickup tray, etc. ❖The tamper seal on the monitor casing is broken. LaCie will not, under any circumstances, be liable for direct, spe- cial, or consequential damages such as, but not limited to, dam- age or loss of property or equipment, loss of profits or revenues, cost of replacement goods, or expense or inconvenience caused by service interruptions. Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the drive, monitor, or peripheral. To obtain warranty service, call LaCie Technical Support. You will be asked to provide your LaCie product’s serial number, and you may be asked to furnish proof of purchase to confirm that the monitor is still under warranty. All monitors returned to LaCie must be securely packaged in their original box and shipped with postage prepaid. IMPORTANT INFO: Register online for free technical support: www.lacie.com/register