Kyocera KM 3060 User Manual

OPERATION GUIDE6-1
6 Troubleshooting
This chapter explains how to solve problems with the 
machine.
• Solving Malfunctions .................................................... 6-2
• Responding to Error Messages .................................... 6-5
• Clearing Paper Jams .................................................. 6-12
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Troubleshooting 
6-2OPERATION GUIDE
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and 
perform procedures indicated on the following pages. If the problem 
persists, contact your Service Representative.
Symptom Checkpoints Corrective ActionsReference 
Page
The operation panel 
does not respond 
when the main power 
switch is turned on.Is the machine plugged in? Plug the power cord into an AC...

Troubleshooting 
OPERATION GUIDE6-3
6
Printouts are dirty.Is the platen or the document 
processor dirty?Clean the platen or the document 
processor.5-2
Is the transfer roller dirty? Brush the transfer roller clean.5-5
Images are skewed.Are the originals placed 
correctly?When placing originals on the 
platen, align them with the original 
size indicator plates.2-49
When placing originals in the 
optional document processor, align 
the original width guides securely 
before placing the originals.2-49
Is...

Troubleshooting 
6-4OPERATION GUIDE While the operation 
panel was being used, 
the keys locked up 
and do not respond 
when pressed.Is the operation panel 
locked?Check the panel lock setting in 
COMMAND CENTER and change 
the setting if necessary.
COMMAND 
CENTER 
Operation 
Guide
Cannot display a 
preview.Have you selected high 
compression PDF for the file 
format?Select a file format other than high 
compression PDF. —
Cannot print with USB 
memory. Was the USB memory 
formatted with a machine...

Troubleshooting 
OPERATION GUIDE6-5
6
Responding to Error Messages
If the touch panel displays any of these messages, follow the 
corresponding procedure.
Alphanumeric
Error Message Checkpoints Corrective ActionsReference 
Page
Acceptable staple 
count exceeded.Is the acceptable staple 
count exceeded? For 
details, refer to 
Specifications on page 
Appendix-9,10,11.Press [Continue] to print without 
stapling.
Press [Cancel] to cancel the job.—
Add paper in cassette 
1.Is the indicated cassette out 
of...

Troubleshooting 
6-6OPERATION GUIDE Cannot connect to 
Authentication Server.– Press [End] and check the following 
items:
• Registration to Authentication 
Serve
• Password and computer address 
for Authentication Server
• Connection of Network—
Cannot duplex print 
this paper type.Did you select a paper size/
media type that cannot be 
duplex printed?Select the available paper size/media 
type.
Press [Continue] to print without 
duplex printing.3-16
Cannot execute this 
job.– This job is canceled...

Troubleshooting 
OPERATION GUIDE6-7
6
FAX box limit 
exceeded.– FAX box is full, and no further storage 
is available. The job is canceled. 
Press [End].—
Finisher tray is full of 
paper.Is the acceptable storage 
capacity exceeded for the 
document finisher tray?Remove paper from the document 
finisher tray.
If printing can be restarted, the touch 
panel display will prompt you to press 
[Continue]. Then press [Continue].—
Hard Disk error.
Job is canceled. Press 
[End].
##– An error has occurred on the...

Troubleshooting 
6-8OPERATION GUIDE Memory is full.– Unable to continue the job as the 
memory is used up.
Press [Continue] to print the scanned 
pages. The print job cannot be 
processed completely.
Press [Cancel] to cancel the job.—
Paper jam.– If a paper jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the touch panel. 
Leave the machine on and follow the 
instruction to remove the jammed 
paper.6-12
Print overrun.– Warning. Low printer memory. The 
job is paused....

Troubleshooting 
OPERATION GUIDE6-9
6
Send error.
Job is canceled. Press 
[End].
####– An error has occurred during 
transmission. The possible error 
codes and their descriptions are as 
follows.
1101: The server name of the SMTP 
server is not set correctly or the host 
name is incorrect when sending scan 
data to an FTP server. Use 
COMMAND CENTER and register 
the SMTP server name and the host 
name correctly.
1102: The login user name is 
incorrect or the domain name has not 
been entered. Enter...

Troubleshooting 
6-10OPERATION GUIDE Send error.
Job is canceled. Press 
[End].
####– 2204: The E-mail size exceeds the 
acceptable send data capacity. 
Decrease the size or resolution of the 
scanned data to be transmitted and 
resend the E-mail.
5101, 5102, 5103, 5104, 7102, 720f: 
Turn the main power switch off and 
back on. If this error occurs several 
times, make a note of the displayed 
error code and contact your service 
representative.(Refer to the 
corrective action for the error 
message “ An...