Kyocera FS 1100N User Manual

							Maintenance4-9
Prolonged Non-Use and Moving the Printer
Prolonged Non-use
If you ever leave the printer unused for a long period of time, remove the 
power cord from the wall outlet.
We recommend you consult with your dealer about the additional actions 
you should take to avoid possible damage that may occur when the 
printer is used next time.
Moving the Printer 
When you move the printer:
•Move it gently.
• Keep it as level as possible to avoid spilling toner inside the printer.
• Be sure to consult a service technician before attempting 
longdistance transportation of the printer.
WARNING   If you ship the printer,  remove and pack the 
process unit and drum unit in a plastic bag and ship them 
separately from the printer.
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							4-10Maintenance
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							Troubleshooting5-1
5 Troubleshooting
This chapter explains how to handle printer problems, understand 
indicator combinations, and  clean paper jams
.
General Guidelines 5-2
Print Quality Problems 5-3
Understanding Indicators 5-5
Cleaning Paper Jams 5-9
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							5-2Troubleshooting
General Guidelines
The table below provides basic solutions for problems you may 
encounter with the printer. We suggest you consult this table to 
troubleshoot the problems before calling for service repairs.
Tips
Printer problems may be solved easily by following the tips below. When 
you have encountered a problem that cannot be solved following the 
guidelines above, try the following:
•Restart the computer you are using to send print jobs to the printer.
• Obtain and use the latest version of the printer driver. The latest 
versions of printer drivers and utilities are available at:
http://www.kyoceramita.com/download/.
• Make sure that the procedures for printing are correctly followed in 
the application software. Consult the documentation supplied with 
the application software.
Symptom
Check Items Corrective Actions
The printer will not print 
from the computer. Check the 
Ready indicator. Using the information on page 1-5, check if an error 
has occurred and clear the error.
Check if a status page can be printed. If the status page was printed successfully, there  may be a problem with the connection to the 
computer. Refer to the Installation Guide and check 
the connection.
Check that the indicators display in a 
recognized combination. Refer to 
Indicators  on page1-5 for further 
information. Turn the power switch 
Off (O) and then On ( | ) 
again. Print the job again.
Print quality is poor. Refer to Print Quality Problems on page 5-3.
Paper is jammed. Refer to Cleaning Paper Jams  on page5-9.
The indicators are off and 
the fan is not working. Check the 
power cord . Connect both ends of the  power cord securely. Try 
replacing the power cord. Refer to  Installation Guide 
for information.
Check the power switch is in the 
On  ( | ) position. Refer to the 
Installation Guide  for more information.
The printer prints a status 
page but data from the 
computer is not being 
printed. Check program files and application 
software.Try printing another file or using another print 
command. If the problem occurs with a specific file or 
application, check the printer settings for that 
application.
Check the  interface cable . Connect both ends of the interface cable securely. 
Try replacing the printer cable. Refer to the 
Installation Guide  for more information.
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							Troubleshooting5-3
Print Quality Problems
The tables and diagrams in the following sections define print quality 
problems and the corrective action you can conduct to solve the 
problems. Some solutions may require cleaning or replacing parts of the 
printer. 
If the suggested corrective action will not solve the problem, call for 
service.
Printed Results Corrective Action
Completely blank printout  Check the 
 toner container.
Open the  front c

over and check that the  toner container is correctly 
installed in the printer. Refer to  Toner Container Replacement on 
page 4-2.
Full single-color printout Contact your service technician.
Dropouts, stray dots Drum or process unit may be damaged. If the problem is not solved 
even after printing several pages, call for service.
Vertical streaks Check the toner container and if necessary replace. Refer to  Toner 
Container Replacement  on page4-2.
Clean the  charger wire . Refer to Cleaning the Printer  on page4-6.
Check the  charger cleaner  of the drum unit is in its original 
position. Refer to  Cleaning the Printer  on page4-6.
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							5-4Troubleshooting
Faint or blurred printingCheck the toner container and if necessary replace. Refer to  Toner 
Container Replacement on page 4-2.
Clean the charger wire . Refer to Cleaning the Printer  on page4-6.
Gray background Check the toner container and if necessary replace. Refer to  Toner 
Container Replacement on page 4-2.
Check the process unit  and drum unit are installed correctly. Refer to 
Cleaning the Printer  on page4-6.
Dirt on the top edge or back of the 
paper If the problem is not solved even after printing several pages, c
lean 
the  registration roller . Refer to 
Cleaning the Printer on page4-6.
If the problem is not solved after cleaning, 
call for service.
Printing incomplete or out of position Check that the printing settings are correct in the application software 
and the printer driver.
Check whether the problem is being caused by a  PRESCRIBE 
command error. If the problem occurs only with a specific file or 
program, the most likely cause is an error in a parameter to a 
command or command syntax.
Printed Results Corrective Action
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							Troubleshooting5-5
Understanding Indicators
The indicator  displays generally fall into one of three categories: normal 
operation, maintenance and errors (repairs).
Click the icon   to play the animation of the indicator combinations. 
Right-click an indicator , then select Playback and Play to play the 
animation repeatedly.
Normal Indication
The table below shows the indicator combinations when the printer 
status is normal. IMPORTANT To play the animation, you have to install Adobe Flash 
Player and Adobe Reader (Version 6.01 or more) to your PC. If the 
animation is not displayed, you should get the latest version from Adobe 
site (http://www.adobe.com/downloads/).
Indicator Meaning
The printer is canceling data.
The printer is warning up.
The printer is adjusting the color.
The printer is installing toner.
The printer is receiving data.
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							5-6Troubleshooting
The printer is receiving data.
Printing resumes when the [GO] is pressed.
The printer is printing the last page after waiting.
Printing is possible.
Offline status. You cannot print, but the printer can receive data.
The printer returns to online status when the  [GO] is pressed.
The printer is in sleep mode.The printer returns to online status 
when the  [GO] is pressed, the cover is opened and closed, or the 
printer receives the print jobs.
Indicator Meaning
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							Troubleshooting5-7
Maintenance Indication
The table below shows the indicator combinations when user 
intervention is required. It is assumed that the printer is online and is 
processing data.
Indicator Meaning Remedy
There is no paper in the  cassette, 
MP tray , or Manual Feed .Load paper into the paper source.
The  cassette  is not inserted 
properly. Insert the 
cassette fully into the printer.
The  top cover is open. Close the cover.
There is no  cassette in the  paper 
feeder  or the  cassette  specified as 
a paper supply is not inserted 
properly. Re-insert the 
cassette and then try 
printing again.
The  process unit or  toner 
container  is not installed. Install the 
process unit  or toner 
container .
The  cassette  does not contain the 
paper specified by the printer 
driver. Load the paper into the 
cassette (#[1 or 
2]) and then restart printing. You can 
change the paper source by pressing 
the  [GO] .
The paper sizes do not match. If the  paper size in the paper source 
differs from the paper size and type 
specified by the printer driver, you can 
print by supplying paper from the  MP 
tray  or Manual Feed . Load the correct 
paper size and type into the  MP tray or 
Manual Feed  and press [GO] to begin 
printing.
If you want to supp ly paper from a 
source other than the  MP tray or 
Manual Feed , you can change the 
paper source by pressing  [GO].
If the paper fed from the  MP tray or 
Manual Feed is a different size from the 
specified paper size, a paper jam will 
occur.
A paper jam occurred during 
printing. Open the 
printer cover  and remove the 
jammed paper.
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							5-8Troubleshooting
Error Indication
If the indicators  light or flash repeatedly in manners not described 
above for normal or maintenance indication, a service error has 
probably occurred. Turn the printer off by the power switch, wait 5 
seconds and then turn the printer on  again. This may clear the error. 
Even if the error is not cleared,  contact your service technician.
The toner is running low.
Have a new toner container ready.
The toner has run out.  Replace with a new toner container. 
After replacing the  toner container, 
clean the inside of the printer.
Unable to print with the specified 
resolution due to insufficient 
memory. Add the 
expansion memory  to the 
printer.
CF card  is not formatted. Format the CF card.
Specified file not found. Press [GO] to continue processing. 
Press  [Cancel]  to cancel processing.
The current printing cannot be 
continued. Press 
[GO] to continue processing. 
Press  [Cancel]  to cancel processing.
Unable to print due to insufficient 
memory. Install the 
expansion memory  in the 
printer. Press  [GO] to continue 
processing. Press  [Cancel] to cancel 
processing.
Unable to print as the data is too 
complicated. Press 
[GO] to continue processing. 
Press  [Cancel]  to cancel processing.
Indicator Meaning Remedy
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