Konica Minolta bizhub 131f User Manual

Maintenance and Troubleshooting16
bizhub 131f/190f 16-23
Please Supply Paper  The paper cassette or bypass tray is out of paper. Supply paper to the 
cassette and/or the bypass tray. 
Please Wait  Your machine’s printer is either warming up or busy. Please wait until 
the machine is finished printing and then re-try your command or oper-
ation 
Polling  In Use  You tried to store the regular polling document in your machine, where 
one already had been stored. Wait for the machine to complete the reg-...

16Maintenance and Troubleshooting
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Too  Many  Locations  You tried to enter too many numbers for a broadcast. You can enter up 
to 200 autodialer number and up to 30 numbers entered through the 
numeric keys. Press [Cancel] to delete the extra numbers. 
Too Many Steps  You tried to enter too many steps for a macro. You can enter up to 60 
steps into a macro key. 
Unable to Reduce  In the reduction copy using the ADF, if the calculated ratio is smaller 
than minimum reduction ratio...

Maintenance and Troubleshooting16
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16.2.4 Check Message printouts
When there is a problem with a fax call and your machine detects an error, it 
produces an error printout headed by the words Check Message. This 
printout lists the follow-ing information about the fax transaction:
-The resulting error code (See “Error code” on page 16-26.)
-A communications error message (See What error messages can 
mean, below.)
-The TTI (or phone number) of the fax machine with which your machine...

16Maintenance and Troubleshooting
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16.2.5 Error code
Dialing errors
D.0.3, The remote unit didn’t respond, the call couldn’t be completed or 
stop was
D.0.8 pressed during dialing. Re-try the call. If your machine repeats the 
message, call the remote fax unit’s operator and verify that unit is 
operating properly.
D.0.2 The remote unit is busy. Try the call again.
D.0.6, Either the remote unit didn’t respond, the call somehow didn’t go 
through or
D.0.7 [Stop] was pressed during...

Maintenance and Troubleshooting16
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Transmission errors
T.1.1 The remote fax machine didn’t respond to your machine. Call so-
meone at the remote machine’s location.
T.1.4 [Stop] was pressed during transmission.
T.2.1 Either the phone line disconnected during transmission or fax 
communication became impossible due to bad phone line condi-
tions. Try the call again.
T.2.2 The two fax machines were incompatible. Your machine sends 
and receives only ITU-T Group 3 fax communication,...

16Maintenance and Troubleshooting
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16.2.6 Machine problems
16.2.7 Faxing problems
Symptom Suggested solutions 
The LCD shows nothing, 
and the keys are not work-
ing. Check that the power switch is turned on. 
The machine is not activat-
ed when the power switch is 
turned on. Check that the power cord is connected properly. 
The machine beeps and 
shows an error message. See “LCD error messages” on page 16-20. 
Frequently document jams  • Check for the ADF cover is closed properly....

Maintenance and Troubleshooting16
bizhub 131f/190f 16-29
16.2.8 Copying problems
16.2.9 Problems printing from your computer
Symptom Suggested solutions 
Cannot make a copy  • Make sure that the machine is in copy mode. If not, change to 
the mode to the copy mode by pressing [Copy_Fax_Scan]. 
• Make sure that the document is loaded correctly. 
If placing the document on the platen glass, the side to be 
copied should be face down. If placing the document in the 
ADF, the side to be copied should be face...

16Maintenance and Troubleshooting
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16.2.10 Scanner problems
Symptom Suggested solutions 
Cannot scan a document  The TWAIN driver may not be installed properly. 
Reinstall the printer driver. 
KONICA MINOLTA 131f/
190f scanner does not ap-
pear in the list of the availa-
ble scanner device on your 
application software. The TWAIN driver may not be installed properly. 
Reinstall the printer driver. 
Cannot retrieve the scanned 
document from the scan 
box. • Make sure a scanning...

Maintenance and Troubleshooting16
bizhub 131f/190f 16-31
16.2.11 Print quality problems
ProblemPossible cause
Pages are blank  • The document is loaded incorrectly. Set the document face up 
on the ADF or face down on the document glass. 
• The toner cartridge may be defective. Remove the toner car-
tridge and check it for damage. If the problem persists, replace 
the toner cartridge. 
Pages are black  • The toner cartridge may be defective. Remove the toner car-
tridge and check it for damage. If the...

16Maintenance and Troubleshooting
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Printouts are of uneven 
density • The toner may be unevenly distributed inside the toner car-
tridge. Remove the toner cartridge and shake it a few times to 
redistribute the toner inside. 
• The drum cartridge may be defective. Remove the drum car-
tridge and check it for damage. If the problem persists, replace 
the drum cartridge. 
Printouts have irregulari-
ties The paper you are using may have absorbed moisture, perhaps 
due either to high...