Kodak Z950 User Manual

							Getting help
www.kodak.com/go/support
 45
Troubleshooting
For step-by-step product support, visit www.kodak.com/go/z950support and select 
Interactive Troubleshooting & Repairs.
Camera problems
IfTry one or more of the following
Camera does not 
turn on.■Install new battery (page 1). 
■Charge rechargeable battery.
Camera does not 
turn off.■Remove the battery, then reinsert or replace it. If the camera still does 
not function, visit www.kodak.com/go/z950support and select 
Interactive Troubleshooting & Repairs.
Pictures remaining 
number does not 
decrease after 
taking a picture.■The camera is operating normally. Continue taking pictures.
Stored pictures are 
corrupted.■Retake pictures. Do not remove card while the camera is on. Keep 
rechargeable battery charged. 
■Transfer the pictures to the computer (page 37), then format the card 
or internal memory (see page 35).
Caution: Formatting a card deletes all pictures and videos, 
including protected files.
In Review mode, 
you do not see a 
picture (or the 
expected picture) 
on the LCD screen.■Check the image storage location setting (page 33).
In Review mode, a 
blue or black 
screen is displayed 
instead of a 
picture.■Transfer the picture to the computer (page 37), then format the card or 
internal memory (see page 35).
Caution: Formatting a card deletes all pictures and videos, 
including protected files.
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							46www.kodak.com/go/support Getting help
Shutter button 
does not work.■Turn on the camera (page 3).
■Transfer pictures to the computer (page 37), delete pictures from the 
camera (page 18), switch image storage locations (page 33), or insert 
a card with available memory (page 4).
Slide show does 
not run on external 
video device.■Adjust the camera Video Out setting (NTSC or PAL, see page 35).
■See the external device’s user’s guide.
Picture is too light.■Move so there is at least 2 ft (0.6 m) between the camera and the 
subject.
■Turn off the flash, or move further from the subject.
■Decrease Exposure Compensation (page 15).
Picture is not clear.■Clean the lens (page 56).
■Make sure your camera is not in Close-up mode.
■Move so there is at least 2 ft (0.6 m) between the camera and the 
subject.
■Press the shutter button halfway to focus and set exposure. When the 
framing marks turn green, press the Shutter button completely down.
■Place the camera on a flat, steady surface or use a tripod.
Picture is too dark.■Turn on the flash (page 10).
■Stay within the flash distance (Camera specifications, page 51).
■Use Fill flash (page 10) or change your position so light is not behind 
the subject.
■Increase Exposure Compensation (page 15).
Camera does not 
recognize 
SD/SDHC Card.■Purchase a certified SD/SDHC Card.
■Format the card (see page 35).
Caution: Formatting a card deletes all pictures and videos, 
including protected files.
■Insert a card into the slot (page 4).
IfTry one or more of the following
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 47
Camera/computer communications
Camera freezes up 
when a card is 
inserted or 
removed.■Turn the camera off, then back on. Make sure the camera is turned off 
before inserting or removing a card.
Memory card full.■Insert a new card (page 4), transfer pictures to the computer 
(page 37), or delete pictures (page 18).
Memory card and 
internal memory 
full.■Transfer pictures to the computer (page 37), then format the card or 
internal memory (see page 35).
Caution: Formatting a card deletes all pictures and videos, 
including protected files.
The Reset Camera 
feature did not 
take effect.■After using the Reset Camera feature (see page 35), turn the camera 
off and then on again.
Pictures taken on a 
tripod are blurry.■Occasionally, a tripod interferes with the camera’s image stabilizer. In 
the Setup menu, set Image Stabilizer to Off (see page 34).
Pictures that have 
KODAK PERFECT 
TOUCH 
Technology 
applied (twice) are 
of lower image 
quality.■If PERFECT TOUCH Technology has been applied to a picture on the 
camera, do not apply it again when the picture is on the computer (or 
on a KODAK Picture Kiosk).
NOTE:  PERFECT TOUCH Technology is automatically applied to Pictures taken 
in Smart Capture mode.
IfTry one or more of the following
Cannot transfer pictures. 
(The Add New Hardware Wizard 
cannot locate drivers.)■Disconnect USB cable. Close all open applications. 
Re-install the software (page 36).
■Disconnect the USB cable. Close all open applications. 
Re-install the software (page 36).
IfTry one or more of the following
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							48www.kodak.com/go/support Getting help
The computer does not 
communicate with the camera.■Turn on the camera (page 3).
■Install new battery (page 1) or charge rechargeable 
battery.
■Connect cable to camera and computer port 
(page 37).
■Install the software (page 36).
■Disconnect the USB cable. Close all open applications. 
Re-install the software (page 36).
■Disconnect camera from the computer. Close all 
software applications, reconnect camera.
Pictures taken in Smart Capture 
with Orientation Sensor set to “On 
Transfer” are not correctly rotated 
when transferred to the computer.■In the Setup menu, change the Orientation Sensor 
setting to “On” (page 34). Then, take new pictures 
and transfer them to the computer.
HD videos longer than 20 minutes 
are not transferred to the 
computer.■Use a card reader to drag and drop long videos to the 
computer. Then use the Add Pictures button in 
EASYSHARE Software to import the videos.
■Take shorter videos.
Tags that are assigned to a video 
do not transfer to the computer.■After a picture/video is transferred to the computer, 
assign tags using EASYSHARE Software.
Email tags are not transferred to 
the computer, or email address are 
deleted from the camera.■After a picture/video is transferred to the computer, 
assign email tags using EASYSHARE Software.
Sound tags are not transferred to 
the computer with pictures.■Assign a Sound tag to pictures taken in any mode 
except Smart Capture.
IfTry one or more of the following
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 49
LCD messages
IfTry one or more of the following
No images to display■Change image storage location setting (see page 33).
Memory card requires 
formatting■Insert a new card (page 4) or format the card (see page 35).
Caution: Formatting a card deletes all pictures and 
videos, including protected files.
Memory card cannot be 
read (Please format 
memory card or insert 
another card)
Internal memory 
requires formatting■Format the internal memory (see page 35).
Caution: Formatting deletes all pictures and videos, 
including protected files. (Formatting internal memory 
also deletes email addresses, and tag names. To restore 
them, see the KODAK EASYSHARE Software Help.)
Internal memory 
cannot be read (Please 
format internal 
memory)
Memory card is locked 
(Insert new memory 
card)■Insert a new card (page 4), move the switch on the card to 
unlock the card, or change the image storage location to internal 
memory (see page 33).
Memory card is 
unusable (Insert new 
memory card)■Insert a new card (page 4) or format the card (see page 35).
Caution: Formatting a card deletes all pictures and 
videos, including protected files. 
High camera 
temperature. (Camera 
will be turned off.)■Leave the camera off for ten minutes, then turn it back on. If the 
message reappears, visit www.kodak.com/go/z950support and 
select Interactive Troubleshooting & Repairs.
Unrecognized file 
format■Transfer the picture to the computer (page 37), or delete it 
(page 18).
Camera error #XXXX. 
See user’s guide.■Turn camera off, then back on. If the message reappears, visit 
www.kodak.com/go/z950support and select Interactive 
Troubleshooting & Repairs.
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							50www.kodak.com/go/support Getting help
Helpful links
Email, write, or phone customer supportwww.kodak.com/go/contact
Get support for your product (FAQs, arrange for 
repairs, troubleshooting information, etc.)www.kodak.com/go/z950support
Purchase camera accessories (lenses, cards, etc.)www.kodak.com/go/z950accessories
Download the latest camera firmware and 
softwarewww.kodak.com/go/z950downloads
See online demonstrations of your camerawww.kodak.com/go/howto
Get information on EASYSHARE Softwarewww.kodak.com/go/easysharesw (or click 
the Help button in EASYSHARE Software)
Get help with the WINDOWS Operating System 
and working with digital pictureswww.kodak.com/go/pcbasics
Get support for other cameras, software, 
accessorieswww.kodak.com/go/support
Get information on KODAK Inkjet Productswww.kodak.com/go/inkjet 
Register your camerawww.kodak.com/go/register
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7Appendix
Camera specifications
For more specifications, visit www.kodak.com/go/z950support.
CCD—1/2.3-type (4:3 aspect ratio)
Effective Pixels—4024 x 3012 (12 MP) 
Lens—10X optical zoom lens, 35–350 mm (35 mm equivalent); f/3.5–f/4.8 
Image stabilizer—Optical
Lens barrier—Automatic built-in
Digital zoom—5.0X continuous
Shutter speed—Auto: 1/8–1/1250 sec.; in S/M modes: 16–1/1000 sec.
LCD—7.6 cm (3.0 in.) color hybrid LCD; 230 K (960 x 240) dots; 30 fps
External storage—Optional SD/SDHC Card  . (The SD logo is a trademark of 
the SD Card Association.) Maximum supported card size 32 GB.
Internal storage—32 MB (20 MB available for image storage. 1 MB equals one 
million bytes.)
Focus system—TTL-AF (through-the-lens auto focus); Multi-zone AF, and 
Center-zone AF; Working range: 
0.5 m (1.6 ft)–infinity @ wide
1.2 m (3.9 ft)–infinity @ telephoto
0.12–0.6 m (0.4–2 ft) @ wide macro
0.6–1.3 m (2–4.3 ft) @ telephoto macro
Face Detection—Up to 5 faces in Smart Capture mode, High-ISO, and some SCN 
modes
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ISO—Auto, 100, 200, 400, 800, 1600, 3200 (ISO 3200 available at 3.1 MP and 
lower)
Exposure metering—TTL-AE; Multi-pattern, Center-weighted, Center spot
Exposure compensation—+/-2.0 EV with 1/3 EV steps
Exposure bracketing—3 images with selectable +/- 0.3 EV steps
White balance—Auto, Daylight, Tungsten, Fluorescent, Open Shade
Electronic flash—Auto flash; Guide no. 9.5 @ ISO 100; working range in Smart 
Capture mode, Red eye reduction turned off @ ISO 400: 5.4 m (17.7 ft) @ wide; 3.9 
m (12.8 ft) @ telephoto
Flash modes—Auto, Fill, Red-eye, Off
Capture modes—Smart Capture, Sport, SCN Modes, Program, Aperture Priority, 
Shutter Priority, Manual, Panorama, Video
Drive modes—Single shot, first burst, last burst, self-timer (10-second, 2-shot, and 
2-second)
File format—Still: JPEG/EXIF 2.21; Video: QuickTime, MPEG-4; Audio: G.711
Color modes—High Color, Natural Color, Low Color, Black & White, Sepia
Sharpness—High, Normal, Low
Video size—HD (720p @ 30 fps); VGA (640 x 480 @ 30 fps); QVGA (320 x 240 @ 
30 fps)
Video output—NTSC or PAL selectable
Power—KODAK Li-Ion Rechargeable Digital Camera Battery, KLIC-7003; KODAK 5V 
AC Adapter; USB charging
Burst mode—Maximum 3 pictures @ 1.7 fps; Auto Exposure, Auto Focus, Auto 
White Balance executed for first shot only
Self-timer—2 seconds, 10 seconds, or 2-shot
Microphone—Ye s
Speaker—Ye s
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Output image size—
12 MP (4:3): 4000 x 3000 pixels
10.7 MP (3:2): 4000 x 2664 pixels
9.0 MP (16:9): 4000 x 2256 pixels
6.0 MP (4:3): 2832 x 2128 pixels
3.1 MP (4:3): 2048 x 1536 pixels
2.2 MP (3:2): 1800 x 1200 pixels
2.1 MP (16:9): 1920 x 1080 pixels 
1.2 MP (4:3): 1280 x 960 pixels 
Communication with computer—USB 2.0 high speed (PIMA 15740 protocol) via 
USB cable model U-8
PICTBRIDGE compatibility—Ye s
Auto power off—Selectable 1, 3, 5, 10 minutes
Sound tag—Ye s
Date stamp—Ye s
Tripod mount—1/4 inch
Size—110 x 66.8 x 35.5 mm (4.3 x 2.6 x 1.4 in.) @ power off
Weight—233 g (8.2 oz) without battery or card
Operating temperature—32-104
°F (0-40°C)
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Storage capacities
The LCD displays the number of pictures (or minutes/seconds of video) remaining. For 
average SD Card capacities, visit www.kodak.com/go/SDcapacities. Actual storage 
capacity varies depending on subject composition, card size, and other factors. You 
may be able to store more or fewer pictures and videos.
Upgrading your software and firmware
Download the latest versions of the software included on the KODAK EASYSHARE 
Software CD and the camera firmware (the software that runs on the camera). See 
www.kodak.com/go/z950downloads.
Important safety instructions
CAUTION:
Do not disassemble this product; there are no user-serviceable 
parts inside. Refer servicing to qualified service personnel. 
KODAK AC Adapters and Battery Chargers are intended for indoor 
use only. The use of controls, adjustments, or procedures other 
than those specified herein may result in exposure to shock 
and/or electrical or mechanical hazards. If the LCD breaks, do not 
touch the glass or liquid. Contact Kodak customer support.
■The use of an accessory that is not recommended by Kodak may cause fire, electric 
shock, or injury. For approved accessories, visit www.kodak.com/go/accessories.
■Use only a USB-certified computer equipped with a current-limiting motherboard. 
Contact your computer manufacturer if you have questions.
■If using this product in an airplane, observe all instructions of the airline.
■When removing the battery, allow it to cool; it may be hot.
■Follow all warnings and instructions supplied by the battery manufacturer.
■Use only batteries approved for this product to avoid risk of explosion.
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