Kodak Z710 Users Guide
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www.kodak.com/go/support 45 6Troubleshooting Camera problems For step-by-step product support, visit www.kodak.com/go/z710support and select Interactive Troubleshooting & Repairs. IfTry one or more of the following Camera does not turn on■Insert a new or charged battery. ■Connect the camera to a Kodak 3-volt AC adapter (sold separately), then try again. See page 57 for more battery information.Camera does not turn off and the lens does not retract Camera buttons and controls do not function Lens does not extend when camera turns on or does not retract■Confirm that the battery in camera is charged. ■Turn camera off, then on again. (Lens does not extend in Favorites mode.) ■If problem still exists, get help (page 49). EVF/LCD is black or does not turn on ■Remove the lens cap. ■Push the EVF/LCD button to change the display. In Review, a blue or black screen is displayed instead of a picture ■Transfer the picture to the computer. ■Tr a n s f e r all pictures to the computer (page 41). ■Take another picture. If problem continues, try internal memory and/or another memory card. Pictures remaining number does not decrease after taking a picture■Continue taking pictures. The camera is operating normally. (The camera estimates the number of pictures remaining after each picture is taken, based on picture size and content.) Downloaded From camera-usermanual.com Kodak Manuals
46www.kodak.com/go/support Troubleshooting Picture orientation is not accurate■Set the Orientation Sensor to ON. (See the table that starts on page 35.) Flash does not fire■Open the flash unit (page 9). ■Check the flash setting and change as needed (page 25). NOTE: The flash does not fire in all modes. Storage location is almost or entirely full ■Transfer pictures to the computer (page 41). ■Delete pictures from the card (page 13) or insert a new one. ■Change image storage location to internal memory. Battery life is short■Make sure the correct battery type is installed (page 57). ■Wipe the contacts with a clean, dry cloth before inserting a battery in the camera. ■Insert a new or charged battery (page 2). You cannot take a picture■Turn camera off, then on again. Make sure the camera is not in Favorites mode. ■Press Shutter button all the way (page 5). ■Insert a new or charged battery (page 2). ■Wait until the AF/AE indicator turns green before attempting to take another picture. ■Memory full. Transfer pictures to the computer (page 41), delete pictures (page 13), change image storage location, or insert another card. Error message appears on EVF/LCD■Turn the camera off, then on again. ■Remove memory card from the camera. ■Remove the battery and wipe the contacts with a clean, dry cloth. ■Insert a new or charged battery (page 2). ■Get customer support help (page 49). Memory card not recognized or camera freezes with card.■Card may be corrupted. Format card in camera. (See Format in the table that starts on page 35.) ■Change image storage location to internal memory. IfTry one or more of the following Downloaded From camera-usermanual.com Kodak Manuals
Troubleshooting www.kodak.com/go/support 47 Computer/connectivity problems Picture quality problems IfTry one or more of the following Computer does not communicate with the camera ■Insert a charged battery (page 2). ■Turn on the camera. ■Make sure proper USB cable is connected on camera and computer port (page 41). (If using an EasyShare dock, check all cable connections. Make sure the camera is seated on the dock.) ■Make sure the EasyShare software is installed (page 40). Pictures do not transfer to computer■Click the Help button in the EasyShare software. Slide Show does not run on an external video device■Adjust the camera Video Out setting (see page 35). ■Make sure the external device settings are correct (see the device’s user’s guide). IfTry one or more of the following Picture is too dark■Reposition camera for more available light. ■Use Fill flash (page 25) or change your position so light is not behind the subject. ■Move so that the distance between you and the subject is within the effective flash range (page 9). ■To automatically set exposure and focus, press the Shutter button halfway. When the AF/AE indicator turns green, press the Shutter button completely down to take the picture. ■Adjust exposure compensation (page 37). Downloaded From camera-usermanual.com Kodak Manuals
48www.kodak.com/go/support Troubleshooting Direct printing (PictBridge) problems Picture is too light■Reposition camera to reduce the amount of available light. ■Turn flash off (page 9). ■Move so that the distance between you and the subject is within the effective flash range (page 9). ■To automatically set exposure and focus, press the Shutter button halfway. When the AF/AE indicator turns green, press the Shutter button completely down to take the picture. ■Use P mode to adjust the Exposure. Picture is not clear■To automatically set exposure and focus, press the Shutter button halfway. When the AF/AE indicator turns green, press the Shutter button completely down to take the picture. ■Clean the lens (page 58). ■Make sure camera is not in Close-up mode if you are more than 27.6 in. (70 cm) from your subject. ■Place the camera on a flat, steady surface or use a tripod, especially in high-zoom settings or in low light. If Try one or more of the following Cannot locate desired picture.■Turn on the camera. Make sure the camera is not in Favorites mode. ■Use the Direct print menu to change the image storage location. The Direct print menu interface turns off.Press any button to redisplay the menu. Cannot print pictures.■Ensure that there is a connection between camera and printer (page 41). ■Ensure the printer and camera have power. IfTry one or more of the following Downloaded From camera-usermanual.com Kodak Manuals
www.kodak.com/go/support 49 7Getting help Helpful links Camera Software Other Email Kodak customer supportwww.kodak.com/go/contact Get support for your product (FAQs, troubleshooting information, arrange for repairs, etc.)www.kodak.com/go/z710support Purchase camera accessories (camera docks, printer docks, lenses, cards, etc.)www.kodak.com/go/z710accessories Download the latest camera firmware and softwarewww.kodak.com/go/z710downloads See online demonstrations of your camerawww.kodak.com/go/howto Get information on EasyShare softwarewww.kodak.com/go/easysharesw (or click Help in EasyShare software) Get help with the Windows operating system and working with digital pictureswww.kodak.com/go/pcbasics Get support for other cameras, software, accessories, morewww.kodak.com/go/support Get information on Kodak EasyShare printer dockswww.kodak.com/go/printerdocks Get information on Kodak inkjet productswww.kodak.com/go/inkjet Optimize your printer for truer, more vibrant colorswww.kodak.com/go/onetouch Register your camerawww.kodak.com/go/register Downloaded From camera-usermanual.com Kodak Manuals
50www.kodak.com/go/support Getting help NOTE: If you have questions concerning this product, you may speak with Kodak customer support. Australia1800 147 701New Zealand0800 440 786 Austria0179 567 357Norway23 16 21 33 Belgium02 713 14 45Philippines1 800 1 888 9600 Brazil0800 150000Poland 00800 4411625 Canada1 800 465 6325Portugal021 415 4125 China800 820 6027Russia8 495 929 9166 Denmark3 848 71 30Singapore800 6363 036 Ireland01 407 3054Spain91 749 76 53 Finland0800 1 17056Sweden08 587 704 21 France01 55 1740 77Switzerland01 838 53 51 Germany069 5007 0035Taiwan0800 096 868 Greece00800 44140775Thailand001 800 631 0017 Hong Kong800 901 514Turkey 00800 448827073 India91 22 617 5823United Kingdom0870 243 0270 Italy02 696 33452United States1 800 235 6325 585 781 6231 (toll)Japan03 5540 9002 Korea080 708 5600International Toll Line+44 131 458 6714 Netherlands020 346 9372International Toll Fax+44 131 458 6962 Downloaded From camera-usermanual.com Kodak Manuals
www.kodak.com/go/support 51 8Appendix Camera specifications CCD—1/2.5 in. CCD, 4:3 aspect ratio Picture size— 7.1 MP: 3072 x 2304 pixels 6.3 MP (3:2): 3072 x 2048 pixels 5.0 MP: 2592 x 1944 pixels 3.1 MP: 2048 x 1536 pixels 1.9 MP: 1600 x 1200 pixels Color display—2.0 in. (5 cm) color hybrid LCD; 480 x 240 (115 K) pixels Color electronic viewfinder—LCD and EVF (not simultaneous); 0.2 in. (5.1 mm) 201 K pixels Preview (LCD/EVF)—Frame rate: 25.5 fps Taking lens—10X optical zoom, aspheric all-glass lens, f/2.8–3.7 (35 mm equivalent: 38–380 mm) Accessory lens thread—Ye s Lens protection—Lens cap Digital zoom—Combined zoom settings up to 50X in 0.2X increments. (Not supported for movie capture.) Focus system—TTL-AF; multi-zone, center-zone. (Center-zone available in PASM modes.) Working range: 24 in. (60 cm)–infinity @ wide 6.6 ft (2 m)–infinity @ telephoto 4.7–27.6 in. (12–70 cm) @ wide close-up 3.9–6.9 ft (1.2–2.1 m) @ telephoto close-up Downloaded From camera-usermanual.com Kodak Manuals
52www.kodak.com/go/support Appendix Exposure metering—Multi-pattern, Center-spot, Center-weighted (available in PA S M m o d e s o n l y ) Exposure compensation—+/-2.0 EV with 1/3 EV step Shutter speed— Auto: 1/8–1/1600 sec. Shutter priority and Manual mode: 8 - 1/1000 sec. ISO speed— Auto: 64 to 160 Selectable: 64, 100, 200, 400, 800 (800 available only in 1.9 MP picture size.) Electronic flash—Guide no. 10.6 (@ ISO 100); auto flash with pre-flash control. Working range @ ISO Auto: 2–16 ft (0.6–4.9 m) @ Wide 6.6–12 ft (2–3.7 m) @ Tele Flash modes—Auto, Fill, Red Eye, Off Capture modes—Auto, Portrait, Sport, Night, Video, Scene and PASM modes Burst mode—First burst 3 pictures; Last burst 3 pictures; both @ approx. 1.7 fps (AE, AF, AWB executed for first shot only) Video capture— VGA (640 x 480) @ 10.5 fps QVGA (320 x 240) @ 20 fps Image file format— Still: EXIF 2.2.1 (JPEG compression); file organization DCF Video: QuickTime (CODEC MPEG-4) Image storage—Optional MMC or SD Card (The SD logo is a trademark of the SD Card Association.) Downloaded From camera-usermanual.com Kodak Manuals
Appendix www.kodak.com/go/support 53 Internal storage capacity—32 MB internal memory (28 MB available for image storage. 1 MB equals one million bytes.) Quickview—Ye s Video output—NTSC or PAL Power—CRV3; 2-AA lithium; 2-AA Ni-MH; Kodak Ni-MH rechargeable digital camera battery (KAA2HR); 3V AC adapter Communication with computer—USB 2.0 (PIMA 15740 protocol), via USB cable (U-8), EasyShare camera dock or printer dock PictBridge support—Ye s Self-timer—2 or 10 seconds, or 2-shot Sound feedback—All On, Shutter Only, All Off White Balance—Auto, Daylight, Open Shade, Tungsten, Fluorescent (available only in PASM) Color modes—High Color, Natural Color, Low Color, Black & White, Sepia Date stamp—None, YYYYMMDD, MMDDYYYY, DDMMYYYY Tripod mount—1/4 inch Operating temperature—32–104° F (0–40° C) Size—3.9 in. (9.78 cm) x 3.1 in. (7.75 cm) x 2.9 in. (7.26 cm) @ power off Weight—10.1 oz (285 g) without card or battery Flash settings in each mode Flash settings are preset for each picture-taking mode. Capture modesDefault settingAvailable settings AutoAuto*Auto, Off, Fill Flash, Red Eye SportAutoAuto, Off, Fill Flash, Red Eye PortraitAuto*Auto, Off, Fill Flash, Red Eye Downloaded From camera-usermanual.com Kodak Manuals
54www.kodak.com/go/support Appendix * When you change to Auto or Red Eye in these modes, it becomes the default until you change it. P, A, S, or MAuto*Auto, Off, Fill Flash, Red Eye NightAutoAuto, Off, Fill Flash, Red Eye Scene modes ChildrenAuto*Auto, Off, Fill Flash, Red Eye PartyRed Eye*Auto, Off, Fill Flash, Red Eye BeachAuto*Auto, Off, Fill Flash, Red Eye FlowerOffOff, Fill Flash FireworksOffOff SnowAuto*Auto, Off, Fill Flash, Red Eye BacklightFillFill Close-upOffOff, Fill Flash Night PortraitRed Eye*Auto, Off, Fill Flash, Red Eye LandscapeOffOff Night LandscapeOffOff Manner/MuseumOffOff TextOffOff, Fill Flash Self-PortraitRed Eye*Auto, Off, Fill Flash, Red Eye VideoOffOff First burstOffOff Last burstOffOff Capture modesDefault settingAvailable settings Downloaded From camera-usermanual.com Kodak Manuals