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Kodak Z710 Users Guide

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    							www.kodak.com/go/support 45
    6Troubleshooting
    Camera problems
    For step-by-step product support, visit www.kodak.com/go/z710support and select
    Interactive Troubleshooting & Repairs.
    IfTry one or more of the following
    Camera does not  
    turn on■Insert a new or charged battery.
    ■Connect the camera to a Kodak 3-volt AC adapter (sold 
    separately), then try again. See page 57 for more battery 
    information.Camera does not turn 
    off and the lens does 
    not retract
    Camera buttons and 
    controls do not 
    function
    Lens does not extend 
    when camera turns on 
    or does not retract■Confirm that the battery in camera is charged.
    ■Turn camera off, then on again. (Lens does not extend in 
    Favorites mode.)
    ■If problem still exists, get help (page 49).
    EVF/LCD is black or 
    does not turn on ■Remove the lens cap.
    ■Push the EVF/LCD button to change the display.
    In Review, a blue or 
    black screen is 
    displayed instead of 
     
    a picture
    ■Transfer the picture to the computer.
    ■Tr a n s f e r  all pictures to the computer (page 41).
    ■Take another picture. If problem continues, try internal memory 
    and/or another memory card.
    Pictures remaining 
    number does not 
    decrease after taking a 
    picture■Continue taking pictures. The camera is operating normally.
    (The camera estimates the number of pictures remaining after each 
    picture is taken, based on picture size and content.)
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    							46www.kodak.com/go/support Troubleshooting
    Picture orientation is 
    not accurate■Set the Orientation Sensor to ON. (See the table that starts on 
    page 35.)
    Flash does not fire■Open the flash unit (page 9).
    ■Check the flash setting and change as needed (page 25).
    NOTE:  The flash does not fire in all modes.
    Storage location is 
    almost or entirely full ■Transfer pictures to the computer (page 41).
    ■Delete pictures from the card (page 13) or insert a new one.
    ■Change image storage location to internal memory.
    Battery life is short■Make sure the correct battery type is installed (page 57).
    ■Wipe the contacts with a clean, dry cloth before inserting a 
    battery in the camera.
    ■Insert a new or charged battery (page 2).
    You cannot take a 
    picture■Turn camera off, then on again. Make sure the camera is not in 
    Favorites mode.
    ■Press Shutter button all the way (page 5).
    ■Insert a new or charged battery (page 2).
    ■Wait until the AF/AE indicator turns green before attempting to 
    take another picture.
    ■Memory full. Transfer pictures to the computer (page 41), delete 
    pictures (page 13), change image storage location, or insert 
    another card.
    Error message appears 
    on EVF/LCD■Turn the camera off, then on again.
    ■Remove memory card from the camera.
    ■Remove the battery and wipe the contacts with a clean, dry cloth.
    ■Insert a new or charged battery (page 2).
    ■Get customer support help (page 49).
    Memory card not 
    recognized or camera 
    freezes with card.■Card may be corrupted. Format card in camera. (See Format in 
    the table that starts on page 35.)
    ■Change image storage location to internal memory.
    IfTry one or more of the following
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    							Troubleshooting
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     47
    Computer/connectivity problems
    Picture quality problems
    IfTry one or more of the following
    Computer does not 
    communicate with 
     
    the camera
    ■Insert a charged battery (page 2).
    ■Turn on the camera.
    ■Make sure proper USB cable is connected on camera and 
    computer port (page 41). (If using an EasyShare dock, check all 
    cable connections. Make sure the camera is seated on the dock.)
    ■Make sure the EasyShare software is installed (page 40).
    Pictures do not 
    transfer to computer■Click the Help button in the EasyShare software.
    Slide Show does not 
    run on an external 
    video device■Adjust the camera Video Out setting (see page 35).
    ■Make sure the external device settings are correct (see the 
    device’s user’s guide).
    IfTry one or more of the following
    Picture is too dark■Reposition camera for more available light.
    ■Use Fill flash (page 25) or change your position so light is not behind 
    the subject.
    ■Move so that the distance between you and the subject is within the 
    effective flash range (page 9).
    ■To automatically set exposure and focus, press the Shutter button 
    halfway. When the AF/AE indicator turns green, press the Shutter 
    button completely down to take the picture.
    ■Adjust exposure compensation (page 37).
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    							48www.kodak.com/go/support Troubleshooting
    Direct printing (PictBridge) problems
    Picture is too light■Reposition camera to reduce the amount of available light.
    ■Turn flash off (page 9).
    ■Move so that the distance between you and the subject is within the 
    effective flash range (page 9).
    ■To automatically set exposure and focus, press the Shutter button 
    halfway. When the AF/AE indicator turns green, press the Shutter 
    button completely down to take the picture.
    ■Use P mode to adjust the Exposure.
    Picture is not clear■To automatically set exposure and focus, press the Shutter button 
    halfway. When the AF/AE indicator turns green, press the Shutter 
    button completely down to take the picture.
    ■Clean the lens (page 58).
    ■Make sure camera is not in Close-up mode if you are more than  
    27.6 in. (70 cm) from your subject.
    ■Place the camera on a flat, steady surface or use a tripod, especially 
    in high-zoom settings or in low light.
    If Try one or more of the following
    Cannot locate desired picture.■Turn on the camera. Make sure the camera is not in 
    Favorites mode.
    ■Use the Direct print menu to change the image 
    storage location.
    The Direct print menu interface 
    turns off.Press any button to redisplay the menu.
    Cannot print pictures.■Ensure that there is a connection between camera 
    and printer (page 41).
    ■Ensure the printer and camera have power.
    IfTry one or more of the following
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    							www.kodak.com/go/support 49
    7Getting help
    Helpful links
    Camera
    Software
    Other
    Email Kodak customer supportwww.kodak.com/go/contact
    Get support for your product (FAQs, troubleshooting 
    information, arrange for repairs, etc.)www.kodak.com/go/z710support
    Purchase camera accessories (camera docks, printer 
    docks, lenses, cards, etc.)www.kodak.com/go/z710accessories
    Download the latest camera firmware and softwarewww.kodak.com/go/z710downloads 
    See online demonstrations of your camerawww.kodak.com/go/howto
    Get information on EasyShare softwarewww.kodak.com/go/easysharesw  
    (or click Help in EasyShare software)
    Get help with the Windows operating system and 
    working with digital pictureswww.kodak.com/go/pcbasics
    Get support for other cameras, software, 
    accessories, morewww.kodak.com/go/support
    Get information on Kodak EasyShare printer dockswww.kodak.com/go/printerdocks
    Get information on Kodak inkjet productswww.kodak.com/go/inkjet 
    Optimize your printer for truer, more vibrant colorswww.kodak.com/go/onetouch 
    Register your camerawww.kodak.com/go/register
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    							50www.kodak.com/go/support Getting help
    NOTE:  If you have questions concerning this product, you may speak with Kodak customer support.
    Australia1800 147 701New Zealand0800 440 786
    Austria0179 567 357Norway23 16 21 33
    Belgium02 713 14 45Philippines1 800 1 888 9600
    Brazil0800 150000Poland 00800 4411625
    Canada1 800 465 6325Portugal021 415 4125
    China800 820 6027Russia8 495 929 9166
    Denmark3 848 71 30Singapore800 6363 036
    Ireland01 407 3054Spain91 749 76 53
    Finland0800 1 17056Sweden08 587 704 21
    France01 55 1740 77Switzerland01 838 53 51
    Germany069 5007 0035Taiwan0800 096 868
    Greece00800 44140775Thailand001 800 631 0017
    Hong Kong800 901 514Turkey 00800 448827073
    India91 22 617 5823United Kingdom0870 243 0270
    Italy02 696 33452United States1 800 235 6325
    585 781 6231 (toll)Japan03 5540 9002
    Korea080 708 5600International Toll Line+44 131 458 6714
    Netherlands020 346 9372International Toll Fax+44 131 458 6962
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    8Appendix
    Camera specifications
    CCD—1/2.5 in. CCD, 4:3 aspect ratio
    Picture size—
    7.1 MP: 3072 x 2304 pixels
    6.3 MP (3:2): 3072 x 2048 pixels
    5.0 MP: 2592 x 1944 pixels
    3.1 MP: 2048 x 1536 pixels
    1.9 MP: 1600 x 1200 pixels
    Color display—2.0 in. (5 cm) color hybrid LCD; 480 x 240 (115 K) pixels
    Color electronic viewfinder—LCD and EVF (not simultaneous); 0.2 in. (5.1 mm) 
    201 K pixels
    Preview (LCD/EVF)—Frame rate: 25.5 fps
    Taking lens—10X optical zoom, aspheric all-glass lens, f/2.8–3.7 (35 mm 
    equivalent: 38–380 mm)
    Accessory lens thread—Ye s
    Lens protection—Lens cap
    Digital zoom—Combined zoom settings up to 50X in 0.2X increments. (Not 
    supported for movie capture.)
    Focus system—TTL-AF; multi-zone, center-zone. (Center-zone available in PASM 
    modes.) Working range:
    24 in. (60 cm)–infinity @ wide
    6.6 ft (2 m)–infinity @ telephoto
    4.7–27.6 in. (12–70 cm) @ wide close-up
    3.9–6.9 ft (1.2–2.1 m) @ telephoto close-up
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    Exposure metering—Multi-pattern, Center-spot, Center-weighted (available in 
    PA S M  m o d e s  o n l y )
    Exposure compensation—+/-2.0 EV with 1/3 EV step
    Shutter speed—
    Auto: 1/8–1/1600 sec. 
    Shutter priority and Manual mode: 8 - 1/1000 sec.
    ISO speed—
    Auto: 64 to 160
    Selectable: 64, 100, 200, 400, 800 (800 available only in 1.9 MP picture size.)
    Electronic flash—Guide no. 10.6 (@ ISO 100); auto flash with pre-flash control.
    Working range @ ISO Auto: 
    2–16 ft (0.6–4.9 m) @ Wide
    6.6–12 ft (2–3.7 m) @ Tele
    Flash modes—Auto, Fill, Red Eye, Off
    Capture modes—Auto, Portrait, Sport, Night, Video, Scene and PASM modes
    Burst mode—First burst 3 pictures; Last burst 3 pictures; both @ approx. 1.7 fps 
    (AE, AF, AWB executed for first shot only) 
    Video capture—
    VGA (640 x 480) @ 10.5 fps
    QVGA (320 x 240) @ 20 fps
    Image file format—
    Still: EXIF 2.2.1 (JPEG compression); file organization DCF
    Video: QuickTime (CODEC MPEG-4)
    Image storage—Optional MMC or SD Card  (The SD logo is a trademark of 
    the SD Card Association.)
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     53
    Internal storage capacity—32 MB internal memory (28 MB available for image 
    storage. 1 MB equals one million bytes.)
    Quickview—Ye s
    Video output—NTSC or PAL
    Power—CRV3; 2-AA lithium; 2-AA Ni-MH; Kodak Ni-MH rechargeable digital 
    camera battery (KAA2HR); 3V AC adapter
    Communication with computer—USB 2.0 (PIMA 15740 protocol), via USB cable 
    (U-8), EasyShare camera dock or printer dock
    PictBridge support—Ye s
    Self-timer—2 or 10 seconds, or 2-shot
    Sound feedback—All On, Shutter Only, All Off
    White Balance—Auto, Daylight, Open Shade, Tungsten, Fluorescent (available only 
    in PASM)
    Color modes—High Color, Natural Color, Low Color, Black & White, Sepia
    Date stamp—None, YYYYMMDD, MMDDYYYY, DDMMYYYY
    Tripod mount—1/4 inch
    Operating temperature—32–104° F (0–40° C)
    Size—3.9 in. (9.78 cm) x 3.1 in. (7.75 cm) x 2.9 in. (7.26 cm) @ power off
    Weight—10.1 oz (285 g) without card or battery
    Flash settings in each mode
    Flash settings are preset for each picture-taking mode.
    Capture modesDefault settingAvailable settings 
    AutoAuto*Auto, Off, Fill Flash, Red Eye
    SportAutoAuto, Off, Fill Flash, Red Eye
    PortraitAuto*Auto, Off, Fill Flash, Red Eye
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    * When you change to Auto or Red Eye in these modes, it becomes the default until 
    you change it.
    P, A, S, or MAuto*Auto, Off, Fill Flash, Red Eye
    NightAutoAuto, Off, Fill Flash, Red Eye
    Scene modes
    ChildrenAuto*Auto, Off, Fill Flash, Red Eye
    PartyRed Eye*Auto, Off, Fill Flash, Red Eye
    BeachAuto*Auto, Off, Fill Flash, Red Eye
    FlowerOffOff, Fill Flash
    FireworksOffOff
    SnowAuto*Auto, Off, Fill Flash, Red Eye
    BacklightFillFill
    Close-upOffOff, Fill Flash
    Night PortraitRed Eye*Auto, Off, Fill Flash, Red Eye
    LandscapeOffOff
    Night LandscapeOffOff
    Manner/MuseumOffOff
    TextOffOff, Fill Flash
    Self-PortraitRed Eye*Auto, Off, Fill Flash, Red Eye
    VideoOffOff
    First burstOffOff
    Last burstOffOff
    Capture modesDefault settingAvailable settings 
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