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Kodak C122 Users Guide

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    							www.kodak.com/go/support 35
    7Troubleshooting
    Getting help from your camera
    Your camera offers a built-in Help system. It describes every setting for every menu 
    choice. If you learn nothing else about your camera, learn how to use on-camera Help. 
    Turning on camera Help 
    Press the Menu 
    then make a menu choice.
    Scroll through a Help topic. Press the Info
    1
    button.
    2
    button,
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    							36www.kodak.com/go/support Troubleshooting
    Troubleshooting
    Camera problems
    StatusSolution
    Camera does not 
    turn on■Make sure the batteries are installed correctly (see page 1).
    ■Make sure batteries are new. If batteries are rechargeable, make 
    sure they are fully charged (see charger documentation).
    Camera does not turn 
    off
    Camera buttons and 
    controls do not 
    function
    In Review, a blue or 
    black screen is 
    displayed instead of 
    a picture■Tr a n s f e r  all pictures to the computer (see page 31).
    ■Take another picture.
    Pictures remaining 
    number does not 
    decrease after taking a 
    picture■Continue taking pictures. The camera is operating normally.
    (The camera estimates the number of pictures remaining after each 
    picture is taken, based on picture size and content.)
    Flash does not fire■Check the flash setting, and change as needed (see page 7).
    NOTE:  The flash does not fire in all modes.
    Memory card is almost 
    or entirely full ■Transfer the pictures to the computer (see page 31).
    ■Delete pictures from the card (see page 16) or insert a new card.
    Battery life is short■Make sure the correct battery type is installed (see page 44).
    ■Insert new/charged batteries (see page 1).
    ■See Extending battery life, page 44.
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     37
    Computer/connectivity problems
    You cannot take a 
    picture■Turn the camera off, then on again.
    ■Depress the Shutter button all the way (see page 4).
    ■Insert new/charged batteries in the correct orientation (see 
    page 1).
    ■Memory is full. Transfer pictures to the computer (see page 31), 
    delete pictures (see page 16), or insert another card.
    Memory card not 
    recognized or camera 
    freezes with card■Remove and reinsert the card (see page 3). 
    IMPORTANT: Insert a card until it clicks.
    ■Card may be corrupted. Format the card in the camera (see 
    page 30).
    ■Use another memory card. Only SD or SDHC Cards are supported.
    Cannot find the 
    desired picture/video■To view pictures on a card or in internal memory, see page 16.
    StatusSolution
    Slide Show does not 
    run on an external 
    video device■Adjust the camera Video Out setting (see page 29).
    ■Make sure the external device settings are correct. (See the 
    device’s user guide).
    Computer does not 
    communicate with 
    the camera■Turn off the camera, then turn it back on.
    ■Make sure the batteries are charged and installed correctly (see 
    page 1).
    ■Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is 
    connected to the camera and directly to the computer (not 
    through a USB hub). See page 31. Then turn on the camera.
    IMPORTANT: Use only the cable included with this camera! 
    ■See KODAK Software Help at www.kodak.com/go/camerasw.
    StatusSolution
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    							38www.kodak.com/go/support Troubleshooting
    Picture quality problems
    Direct printing (PICTBRIDGE enabled printer) problems
    StatusSolution
    Picture is not clear■Clean the lens (see page 42).
    ■Place the camera on a flat, steady surface or use a tripod (especially 
    in low light).
    ■Use a larger picture size (see page 27).
    ■If you’re manually adjusting the ISO speed, realize that a high ISO 
    setting may cause grainy pictures (see page 28).
    Picture is too dark■Reposition the camera for more available light.
    ■Use Fill flash (see page 7) or change your position so light is not 
    behind the subject.
    ■Move so that the distance between you and the subject is within the 
    effective flash range. (See Camera Specifications starting on 
    page 40.)
    Picture is too light■Reposition the camera to reduce the amount of available light.
    ■Turn the flash off (see page 7).
    ■Move so that the distance between you and the subject is within the 
    effective flash range. (See Camera Specifications starting on 
    page 40.)
    Status Solution
    Cannot find the 
    desired picture■Use the Direct printing menu to change the image storage location.
    The Direct printing 
    menu interface turns 
    off■Press any camera button to redisplay the menu.
    Cannot print pictures■Make sure there is a connection between the camera and the 
    printer (see page 32).
    ■Make sure the printer and the camera have power.
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     39
    Getting help on the Web
    Camera
    Software
    Other
    Camera or printer 
    displays an error 
    message■Follow the prompts to resolve the issue.
    Get support for your product (FAQs, troubleshooting 
    information, arrange for repairs, etc.)www.kodak.com/go/c122support
    See step-by-step solutions and repair informationwww.kodak.com/go/itg
    Purchase camera accessorieswww.kodak.com/go/c122accessories
    Download the latest camera firmware and softwarewww.kodak.com/go/c122downloads 
    See online demonstrations of your camerawww.kodak.com/go/howto
    Register your camerawww.kodak.com/go/register
    Chat, email, write, or phone Kodak 
    (Chat not available in all languages)www.kodak.com/go/contact
    Download and get Help with other KODAK Softwarewww.kodak.com/go/camerasw
    Download KODAK EASYSHARE Softwarewww.kodak.com/go/easysharesw 
    (or see Help in EASYSHARE Software)
    Get help with the WINDOWS OS and working with 
    digital pictureswww.kodak.com/go/pcbasics
    Get support for cameras, software, accessories, morewww.kodak.com/go/support
    Get information on KODAK All-in-One Printerswww.kodak.com/go/inkjet 
    Status Solution
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    							40www.kodak.com/go/support
    8Appendix
    Camera specifications
    CCD—1/2.5-type
    Effective pixels—8.1 MP (3304 x 2480) 
    LCD—2.4 in. (6.1 cm) LCD; 112 pixels; 4:3 aspect ratio
    Image storage—Optional SD/SDHC Card   (The SD logo is a trademark of the 
    SD Card Association.) Maximum supported card size: 32 GB
    Internal storage capacity—16 MB internal memory (8.5 MB available for image 
    storage. 1 MB equals one million bytes.)
    Taking lens—f/4.5; 35 mm equivalent: 38 mm
    Lens protection—Built-in
    Digital zoom—5X continuous
    Shutter speed—1/8–1/1400 seconds
    Long time exposure—0.5–8 seconds
    ISO speed—Auto: 80–250; Manual: 80, 100, 200, 400, 800, 1000
    Exposure compensation—+/-2.0 EV with 1/3 EV step
    White Balance—Auto, Daylight, Tungsten, Fluorescent, Open Shade
    Electronic Flash—Auto flash; Auto, Fill, Red Eye, Off; Guide No. 7 (m); working 
    range @ ISO 250: 0.3–2.4 m (1–7.9 ft) @ wide 
    Self-timer mode—10 second, 2 second, 2 picture timer
    Capture modes—Auto, Scene modes, Video
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     41
    Image file format—
    Still: EXIF 2.21 (JPEG compression); file organization DCF
    Video: QUICKTIME (CODEC Motion JPEG; audio:  -Law)
    Picture size—8 MP (4:3): 3264 x 2448 pixels 
    7 MP (3:2): 3264 x 2176 pixels 
    6 MP (16:9): 3264 x 1836 pixels 
    5 MP (4:3): 2592 x 1944 pixels 
    3 MP (4:3): 2048 x 1536 pixels 
    2 MP (16:9): 1920 x 1080 pixels 
    1 MP (4:3): 1280 x 960 pixels 
    Color modes—High Color, Natural Color, Low Color, Black & White, Sepia
    Sharpness modes—Sharp, Normal, Soft
    Video capture—4 GB maximum; VGA (640 x 480 @ 30 fps)
    Communication with computer—USB 2.0 full speed (PIMA 15740 protocol); via 
    KODAK Camera USB Cable, Micro B / 5-Pin
    Video output—NTSC or PAL
    Microphone—Ye s
    Beeper—Ye s
    PICTBRIDGE support—Ye s
    Power—KODAK MAX Alkaline Batteries AA; KODAK Ni-MH Rechargeable Digital 
    Camera Batteries AA; KODAK Ni-MH Rechargeable Digital Camera Batteries AA
    Tripod mount—1/4 inch
    Size—89.9 x 61.8 x 28.6 mm (3.5 x 2.4 x 1.1 in.) @ power off
    Weight—145 g (5.1 oz) with batteries and card
    Operating temperature—0–40
    °C (32–104°F)
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    							42www.kodak.com/go/support Appendix
    Care and maintenance
    ■If you suspect water has gotten inside the camera, remove the batteries and card. 
    Allow all components to air-dry for at least 24 hours before using the camera.
    ■Blow gently on the lens or LCD to remove dust and dirt. Wipe gently with a soft, 
    lint-free cloth or an untreated lens-cleaning tissue. Do not use cleaning solutions 
    unless designed specifically for camera lenses. Do not allow chemicals, such as 
    suntan lotion, to contact painted surfaces.
    ■Service agreements may be available in your country. Contact a dealer of KODAK 
    Products for more information.
    ■For digital camera disposal or recycling information, contact your local authorities. 
    In the US, go to the Electronics Industry Alliance site at www.eiae.org or Kodak at 
    www.kodak.com/go/c122support.
    Upgrading your software and firmware
    Download the latest versions of KODAK Software and the camera firmware (the 
    software that runs on the camera). Go to www.kodak.com/go/c122downloads.
    Storage capacities
    The LCD displays the approximate number of pictures (or minutes/seconds of video) 
    remaining. For average SD Card capacities, go to www.kodak.com/go/SDcapacities. 
    Actual storage capacity varies depending on subject composition, card size, and other 
    factors. You may be able to store more or fewer pictures and videos. 
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    Important safety instructions
    CAUTION:
    Do not disassemble this product; there are no user-serviceable parts 
    inside. Refer servicing to qualified service personnel. KODAK AC Adapters 
    and Battery Chargers are intended for indoor use only. The use of 
    controls, adjustments, or procedures other than those specified herein 
    may result in exposure to shock and/or electrical or mechanical hazards. If 
    the LCD breaks, do not touch the glass or liquid. Contact Kodak customer 
    support.
    ■The use of an accessory that is not recommended by Kodak may cause fire, electric 
    shock, or injury. For approved accessories, go to www.kodak/go/accessories.
    ■Use only a USB-certified computer equipped with a current-limiting motherboard. 
    Contact your computer manufacturer if you have questions.
    ■If using this product in an airplane, observe all instructions of the airline.
    ■When removing the batteries, allow them to cool; they may be hot.
    ■Follow all warnings and instructions supplied by the battery manufacturer.
    ■Use only batteries approved for this product to avoid risk of explosion.
    ■Keep batteries out of the reach of children.
    ■Do not allow batteries to touch metal objects, including coins. Otherwise, a battery 
    may short circuit, discharge energy, become hot, or leak.
    ■Do not disassemble, install backward, or expose batteries to liquid, moisture, fire, 
    or extreme temperature.
    ■Remove the batteries when the product is stored for an extended period of time. In 
    the unlikely event that battery fluid leaks inside the product, contact Kodak 
    customer support.
    ■In the unlikely event that battery fluid leaks onto your skin, wash immediately with 
    water and contact your local health provider. For additional health-related 
    information, contact your local Kodak customer support.
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    							44www.kodak.com/go/support Appendix
    ■Go to www.kodak.com/go/reach for information about the presence of substances 
    included on the candidate list according to article 59(1) of Regulation (EC) No. 
    1907/2006 (REACH). 
    ■Dispose of batteries according to local and national regulations. Go to 
    www.kodak.com/go/kes.
    ■Do not charge non-rechargeable batteries.
    For more information on batteries, go to www.kodak.com/go/batterychart.
    Battery replacement, battery life
    KODAK MAX Alkaline Batteries AA: 250 pictures. Battery life per CIPA testing 
    method. (Approx. number of pictures in Auto mode, using an SD Card.) Actual life 
    may vary based on usage. For other compatible batteries, see the Power section in 
    Camera specifications, page 40.
    Extending battery life
    ■Charge Ni-MH batteries when they are nearly depleted.
    ■Dirt on the battery contacts can affect battery life. Wipe the contacts with a clean, 
    dry cloth before loading batteries in the camera.
    ■Battery performance is reduced at temperatures below 41° F (5° C). When using 
    your camera in cold weather, carry spare batteries and keep them warm. Do not 
    discard cold batteries that do not work; when they return to room temperature, 
    they may be usable. 
    Limited warranty
    Kodak warrants its digital cameras and accessories (excluding batteries) to be free 
    from malfunctions and defects in both materials and workmanship for the warranty 
    period specified on your KODAK Product packaging. Retain the original dated sales 
    receipt. Proof of purchase date is required with any request for warranty repair. 
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