JVC Projector DLA-RS400 User Manual

							Troubleshooting
Before sending the unit to your authorized dealer for repair, please check the following points.
The following symptoms are not malfunctions.
You do not need to worry about the following symptoms if there is no abnormality on the screen. 0 A part of the top or front surface of the unit is hot.
0 A creaking sound is heard from the unit.
0 An operating sound is heard from the inside of the unit.
0 Color smear occurs on some screens.
This unit is a digital device. This unit may become unable to operate normally due to external static or noise. Perform the following operations when such malfunctions occur.
A If the unit is in the Standby mode, pull out the power plug, followed by inserting it again
B Press the A [STANDBY/ON] button on the main unit to turn on the power again
When “High Altitude Mode” is set to “On”, and “Lamp Power” is set to “High” during 3D mode, the fan will
make louder noise than usual since it is designed to run at high speed in 3D mode. Power is not supplied
Check
ActionRefer to
Is the power cord disconnected? Insert the power cord (plug) firmly. P. 20
Is the lamp cover properly shut? If the unit is in the Standby mode, remove the power plug and close the lamp cover properly. After that, insert the plug
again. P. 58
Is the lamp in the Cool-down mode? After exiting the Cool-down mode, turn on the power again. P. 22 Power shuts down automatically
Check
ActionRefer to
Has “ECO Mode” been configured? Set “ECO Mode” to “Off”. P. 55
Has “Off Timer” been configured? Set “Off Timer” to “Off”. P. 54
Are the air inlets and exhaust vent
blocked? Leave proper clearance when installing the unit. P. 10, 11
P. 
15
Is the filter dirty? Clean the filter. P. 60 61
Troubleshooting 
						

							Video image does not appear
Check
ActionRefer to
Is the correct external input selected? Select the correct external input terminal. P. 21
Is the power of the AV device turned on? Turn on the power of the AV device and play the video. P. 18 Is the AV device properly connected? Connect the AV device properly. P. 18
Are the correct signals being output from the AV device? Set the AV device properly.
P. 18
Is the cable in use an HDMI-certified
cable? Use an HDMI-certified high-speed cable. Also, use as
short a cable as possible. P. 18
Is an intermediate device (AV amplifier,
divider, etc.) in use? Change the sequence of turning on the source device,
intermediate  device and the projector. And after turning on
each device, ensure that the signal output is stable before
turning on the next device. P. 18
Is an old source device in use? Change the resolution setting of the source device. For details on how to change the setting, please refer to the
instruction 

manual of the source device. Or, try connecting
to the HDMI2 terminal and set “HDMI2 EDID” to “B”. P. 473D images do not appear
Check
ActionRefer to
Do you see two images displayed side by side? Set “3D Format” to “Side by Side”
Video images in the “Side by Side” format may not be
recognized automatically in the case of 3D video images. P. 29
Is an intermediate device (AV amplifier,
divider, etc.) in use? Connect the source device to the projector directly, and
check whether there is any improvement in the condition.
If the condition improves, it is likely that this is not caused
by malfunction of the projector. P. 18
Is the cable in use an HDMI-certified
cable? Use an HDMI-certified high-speed cable.
Also, use as short a cable as possible. P. 18
Is the power of the 3D GLASSES turned on? If you are using the PK-AG2 or PK-AG33D GLASSES, turn
on the power manually. Check the
instruction
manual 

of the 3D
GLASSES and
3D SYNCHRO
EMITTER.
Are the 3D GLASSES charged? Check whether the PK-AG1 battery of the 3D GLASSES
has run out, and whether PK-AG2 and PK-AG3 are
charged.
Are the 3D GLASSES and 3D
SYNCHRO EMITTER too far away from
each other? Position them at an appropriate distance.
Is the 3D GLASSES and 3D SYNCHRO
EMITTER combination correct? Check the model name of 3D GLASSES and 3D
SYNCHRO EMITTER, and use the correct combination. P. 93D video image looks unnatural
Check
ActionRefer toAre there overlapping video images? If there are overlapping video images partially, this is due
to the crosstalk phenomenon.
In this case, adjust “Crosstalk Cancel” accordingly. P. 29
If there are overlapping video images partially, this is due
to the crosstalk phenomenon.
This phenomenon often occurs when there are drastic
changes in the brightness.
In this case, set Lamp Power to “High” P. 43
62
Troubleshooting 
						

							Video image looks unnatural
Colors are unnatural Check
ActionRefer to
Is the color space of the input signal
correctly set? The color may turn out unnatural when the input signal is
different from that in the projector setting.
Set the “Color Space” for “Input Signal” correctly. P. 46
Is the image correctly adjusted? Adjust “Color” and “Tint” accordingly. P. 46
Is the AV device properly connected? Connect the AV device properly. P. 18* The video image may appear slightly reddish immediately after starting up. This is not a malfunction.
Video image is fuzzy Check
ActionRefer to
Is the focus correctly adjusted? Adjust the focus. P. 23
Is the unit placed too near or too far away from the screen? Set the unit at a correct distance from the screen. P. 71Video image flickers
Check
ActionRefer to
Do you see horizontally-extended,
overlapping video images? In this case, set “3D Format” to “Auto”
P. 29
Are you viewing the video images under
a fluorescent light? This is caused by interference between the 3D glasses with
the flickers of the fluorescent light.
View with the fluorescent light turned off. —
Is “Lens Aperture” set to “Auto 1” or “Auto 2”? Set “Lens Aperture” to “Manual”
P. 40* Flickers may sometimes occur upon starting up the projector unit, or immediately after the projector is changed from
floor-standing to ceiling mounted. This is attributable to the lamp or drive mechanism, and is likely not caused by
malfunction of the projector.
Projected image is dark Check
ActionRefer to
Is the lamp near exhaustion? Check the lamp time in the “Information” menu. Prepare a
new lamp unit or replace as soon as possible when the
lamp is near exhaustion. P. 56
P. 

57
Is the aperture closed? Set “Lens Aperture” to “Auto 1” or “Auto 2”, or set to
“Manual” and open up the aperture manually. P. 40
Is “Lamp Power” set to “Low”? Set “Lamp Power” to “High” P. 43Video image appears horizontally (vertically) extended
Check
ActionRefer to
Is “3D Format” set to “Side by Side”? Set “3D Format” to “Auto” P. 29
Is “Anamorphic” set to a setting other
than “Off”? Set “Anamorphic” to “Off”
P. 50 63
Troubleshooting 
						

							Striped patterns appear on the screen
Check
ActionRefer to
Does the fabric of the screen have a
regular pattern? Interference fringes may sometimes occur between the
fabric 
pattern and the pixels. Please consult the authorized
dealer. —Video images are missing
Check
ActionRefer to
Has screen mask been configured? Set “Mask” to “Off”. P. 47
Is the display position misaligned? Alter the “Picture Position” value so that the entire image appears on the screen. P. 47Remote control does not work
Check
ActionRefer to
Are the batteries correctly loaded? Match the polarities ( t s) correctly when loading the
batteries. P. 14
Are the batteries exhausted? Replace with new batteries. P. 14
Is there an obstructing object between
the remote control and remote sensor? Remove any obstructing object.
P. 14
Is the remote control held too far away
from the unit? Hold the remote control closer to the sensor during use. P. 14
Are the IR (infrared) 3D GLASSES and
3D SYNCHRO EMITTER in use? As there is a possibility of signal interference, when you are
using the IR (infrared) 3D GLASSES together with the 3D
SYNCHRO EMITTER, try adjusting the orientation of the
3D SYNCHRO EMITTER. P. 28The lens cover does not close 
7 8Check
ActionRefer to
Is “Lens Cover” set to “Open”? Set “Lens Cover” under “Lens Control” in the setting menu to “Auto”. P. 48Noise is heard
Check
ActionRefer to
Is the exhaust vent blocked?
Is the unit used near a heater or air-
conditioner? Check the installation condition of the projector.
When 

the surrounding temperature of the projector is high,
the fan revolution speed increases to protect the projector
unit, hence a louder operating sound. P. 15
Are you viewing 3D video images? “Lamp Power” is set automatically to “High” to ease viewing of 3D video images, hence a louder fan operating sound.
If you are bothered by the sound, set it to “Low”. P. 43
Is the “Picture Mode” or “Color Profile”
changed?
7 8 only Operating sound is generated by the cinema filter. This is
not a malfunction. —
Did you change the “4K e-shift” setting
for “MPC Level”? Switching sound is generated. This is not a malfunction.
—There are small black or colored dots on the screen
The D-ILA device is manufactured using high-precision technologies, but there may be some (less than 0.01%) missing pixels or pixels that remain permanently lit. This is not a malfunction. 64Troubleshooting 
						

							When the following messages appear...
Message
Description Action
. 0
No device is connected to the input
terminal.
0 The input terminal is connected but
there is no signal. Input the video signals.
. A video signal that cannot be used with
this unit has been input (The names of
input terminals such as “HDMI-1” and
“HDMI-2” will be displayed in yellow).
Input video signals that can be used.
(P. 
73)
. Indicates that the lamp needs to be
replaced soon.
To 

clear the message, press the [BACK]
button on the operation panel of the
projector unit or the remote control. Get ready a new lamp unit and replace
as 
soon as possible. Reset the lamp time
after replacing the lamp. (P. 57, 59) 65
TroubleshootingNo Input HDMI-1 BACKBack
Lamp replacement  
						

							External Control
It is possible to control this unit by connecting it to a PC using an RS-232C cross cable (D-sub 9-pin).
The projector can be controlled by connecting it to a PC through the computer network with a LAN cable for control
commands to be sent to the projector.
Æ “ Network ” (P. 
55)
0 Please use it after you have gained proper understanding from professional books or consulting the system
administrator. RS-232C Specifications
Pin No.
SignalFunction Signal Direction
2 RxDReceive data PC  " 
This unit
3 TxDTransmission data This unit  " PC
5 GNDSignal ground—
1, 4, 6 - 9 N/C—
—0
PC refers to the controller, such as a personal computer.
ModeNon-synchronous
Character length 8 bit
Parity None
Start bit 1
Stop bit 1
Data rate 19200 bps
Data format BinaryTCP/IP Connection
Before controlling via LAN, it is necessary to establish connection of the TCP layer by a “3-way handshake”, followed
by 
 sending out “PJREQ” and receiving “PJACK” within five seconds after the projector sends out “PJ_OK” for connection
authentication.
If you are unable to complete sending within five seconds, or when “PJ_NG” or “PJNAK” is received, check the operating
status of the projector, followed by performing the steps again starting from establishment of a TCP connection.
.66
Others1569
This Unit D6D7D4D5D2D3D0D1
Stop bit
Start bit Projector Control
Connection Authentication Procedure PJ A C K
PJ R E Q
PJ _ O K
Within 5 Seconds
Controlling PC 3-way Handshake TCP Port No. 20554
Establishment of TCP Connection
Projector  
						

							Command Format
The command between this unit and the computer consists of “Header”, “Unit ID”, “Command”, “Data” and “End”. 0 Header (1 byte), Unit ID (2 bytes), Command (2 bytes), Data (n bytes), End (1 byte) Header
This binary code indicates the start of communication. Binary Code
Type Description
21 Operating command PC  " This unit
3F Reference command PC  " 
This unit
40 Response command This unit  " PC
06 ACKThis unit " PC (returns to PC after the command is accepted without
error) Unit ID
This is a code that specifies the unit. The binary code is fixed at “8901”. Command and data
Operating command and data (binary code)
CommandType Description
0000
Connection
checkCheck whether communication is enabled between this unit and the PC during standby.
5057 Power supplyDuring standby
31: Turns on the power
When power is on
30: 

Turns off the power (Standby
mode)
4950 Input When power is on 36: HDMI 1
37: HDMI 2
5243 Remote controlSends the same code as the
supplied remote control.
0 “Remote Control
Code”P. 

68 Reference command and data (binary code)
CommandType
Description
5057 Power supplyDuring standby or when power is
on
30: Standby mode
31: When power is on
32: In the Cool-down mode
34: 

When error occurs on this unit
4950 Input When power is on 36: HDMI 1
37: HDMI 2End
This code indicates the end of communication. The binary code is fixed at “0A”. 67
Others 
						

							Remote Control Code
Binary code is sent during communication. 0 The  following applies to the case when the remote control code is “A”. In the case of “B”, add “36” to the beginning
of the code. Remote Control Button Name Binary Code
STAND BY 37 33 30 36
ON 37 33 30 35
HDMI 1 37 33 37 30
HDMI 2 37 33 37 31
INFO. 37 33 37 34
C.M.D. 37 33 38 41
LENS CONTROL 37 33 33 30
MEMORY MENU 37 33 44 34
MEMORY 1 37 33 44 38
MEMORY 2 37 33 44 39
LENS AP. 37 33 32 30
MPC 37 33 46 30
P.ANALYZER 37 33 35 43
HIDE 37 33 31 44
J 37 33 30 31
K 37 33 30 32
I 37 33 33 34
H 37 33 33 36
OK 37 33 32 46 Remote Control Button Name Binary Code
MENU 37 33 32 45
BACK 37 33 30 33
FILM 7 8 37 33 36 39
CINEMA 37 33 36 38
ANIME. 37 33 36 36
THX  7 8 37 33 36 46
USER 37 33 44 37
USER1 37 33 36 43
USER2 37 33 36 44
USER3 37 33 36 45
3D FORMAT 37 33 44 36
ADVANCED MENU 37 33 37 33
GAMMA 37 33 37 35
COLOR TEMP. 37 33 37 36
COLOR PROFILE 37 33 38 38
PIC. ADJ. 37 33 37 3268
Others 
						

							Communications Example
This section shows the communication examples of RS-232C. Operating command
Type
Command Description
Connection check PC  " This unit: 21 89 01 00 00 0A
This unit " PC: 06 89 01 00 00 0A Connection check
Power (On) PC " 
This unit: 21 89 01 50 57 31 0A
This unit  " PC: 06 89 01 50 57 0A When power is turned on from the
Standby mode
Power (Off) PC " 
This unit: 21 89 01 50 57 30 0A
This unit  " PC: 06 89 01 50 57 0A When power is turned off (Standby
mode) from power-on mode
Remote control
(MENU) PC " 
This unit: 21 89 01 52 43 37 33 32 45 0A
This unit " PC: 06 89 01 52 43 0A When the same operation as
pressing 
the [MENU] button on the
remote control is performed Reference command
Type
Command Description
Power (On) PC " 
This unit: 3F 89 01 50 57 0A
This unit  " PC: 06 89 01 50 57 0A
This unit  " PC: 40 89 01 50 57 31 0A When information on the power-on
state is acquired
Input (HDMI 1) PC  " This unit: 3F 89 01 49 50 0A
This unit " PC: 06 89 01 49 50 0A
This unit " PC: 40 89 01 49 50 36 0A When information on HDMI 1 input
is acquired 69
Others 
						

							Specifications
Product Name
D-ILA Projector
Model Name DLA-RS600, DLA-RS500, DLA-RS400
Display Panel/Size D-ILA device *1, 2
0.7" (1920 x 1080 pixels) x 3 (total no. of pixels: approx. 6.22 million)
Projection Lens 2.0 x power zoom lens (1.4:1 to 2.8:1), motorized zoom and focus
Light-source Lamp 265 W ultra-high pressure mercury lamp [product no.: PK-L2615U]
Average lifespan: 4500 hours (“Low” mode)
Screen Size Approx. 60" to 200" (Aspect ratio of 16:9)
Brightness 1900 lm 7
1800 lm  8
1700 lm  9
Projection Distance Refer to P. 71.
Input Compatibility Signal Refer to P. 73.
Display Resolution 3840 x 2160 pixels *3
Input Terminal HDMI Input Dual, HDMI 19-pin x 2 (HDCP 2.2-compatible) *4Output Terminal Trigger Terminal
1 system, Ø 3.5 mm DC Power Jack (E)
DC OUT 12 V, 0.1 A
3D synchro Dedicated terminal for 3D SYNCHRO EMITTER (1 system, mini-DIN
3-pin)Control Terminal RS-232C Terminal 1 system, D-sub 9-pin (male) (external control)
LAN Terminal 1 system, RJ-45 plug
Power Requirements AC 100 V to 240 V, 50 Hz/60 Hz
Power Consumption 380 W (during networked standby: 1.5 W *5, during standby: 0.4 W *6)
Operation Environment Temperature: 5°C to 35°C; humidity: 20% to 80%; storage
temperature: -10°C to 60°C
Installation Height Below 5,000 ft (1524 m)
Dimensions (Width x Height x Depth) Approx. 455 mm x 179 mm x 472 mm (excluding feet and protrusions)
Mass 15.6 kg (7 8)
15.4 kg (9)
Accessories Refer to P. 9.*1 D-ILA is the abbreviation for Direct drive Image Light Amplifier.
*2 D-ILA 

devices are manufactured using extremely high-precision technology with a pixel effectiveness of 99.99%.
Only 0.01% or less of the pixels are either missing or would remain permanently lit.
*3 During 3D playback, the pixel is set to 1920 x 1080.
*4 HDCP is the abbreviation for High-bandwidth Digital Content Protection system. The image of the HDMI input terminal may not be displayed in some cases due to changes in the HDCP specifications.
*5 The power consumption of this product during networked standby when all wired network ports are connected is 1.5 W.
*6 “During standby” refers to Eco Mode standby (P. 55). 0 Design and specifications are subject to change without prior notice.
0 Please 
 note that some of the pictures and illustrations may have been abridged, enlarged or contextualized in order
to aid comprehension. Images may differ from the actual product. 70
Others