IBM Thinkpad S30 S31 Manual

							Related service information
This section provides information about restoring the
pre-installed software.
Restoring the pre-installed software
To restore the pre-installed software for the s30 you can
use either the Product Recovery Program or a Recovery
CD.
To restore the pre-installed software for the s31 you can
only use the Product Recovery Program.
The Product Recovery Program is in a section of the hard
disk drive (the Service Partition) that is not displayed by
Windows Explorer. Use the Recovery CD if it was provided
with the computer.
Note:The recovery process might take up to 2 hours.
To use the Product Recovery program to restore the
pre-installed software, do the following:
1. Save all files and shut down the desktop.
2. Turn off the computer.
3. Turn on the computer. Quickly pressF11when this
message is displayed on the screen: ...″To start the
Product Recovery Program, press F11″...This message
is displayed for only a few seconds.
Note:If this message does not appear, you can use a
Recovery Repair diskette to get access to the
Product Recovery program. (see“To create a
recovery repair diskette”on page 8 for
instructions of making the Recovery Repair
diskette).
4. From the list displayed on the screen, select the
operating system you want to recover.
5. Select the recovery options you want, and follow the
instructions on the screen.
Creating the service partition for the
s30 series
To create the Service Partition and install the preloaded
system from the Recovery CD, do the following;
To create the Service Partition (SP):
1. Erase all partitions on the hard-disk drive using
FDISK or a similar application.
2. Boot with the Recovery CD (and the boot diskette if
required).
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							3. A menu will appear stating″Your computer originally
included a Product Recovery program...Reinstall the
Product Recovery Program? (Y/N)″.
Note:If the hard-disk drive contains any partitions,
you will not receive this menu-go to step 1.
4. Enter″Y″and the Service Partition will be created
and loaded with D2D files.
Note:If you do not want to create the Service
Partition, press″N″, and then go to step 8.
5. PressEnterat the next window to continue.
The Service Partition is created. The system
automatically reboots during this process.
The recovery process copies some files to the Service
Partition and, PKUNZIPs others.
Follow the prompts-you may be prompted to change
CDs.
The system reboots when the process is complete.
Continue to step 6 to install the preloaded system.
Install the preloaded system from the CD.
6. Boot with the Recovery CD (and the boot diskette if
required).
7. If the hard disk drive is blank, a menu will appear
stating″Your computer originally included a Product
Recovery program...Reinstall the Product Recovery
program? (Y/N)
To install the Service Partition, go to step 4.
To preload the hard disk drive without installing the
Service Partition, press″N″.
8. If a menu appears asking which operating system to
install, highlight the proper operating system and
press″ENTER″.
9. A menu will appear stating″Full Recovery:″. Press
″ENTER″to select.
10. Enter″Y″at the three windows which follow.
11. Follow the prompts to complete Recovery.
To create a recovery repair diskette
The Recovery Repair diskette is used to recover the
prompt that is needed to access the Product Recovery
program, if the prompt does not appear. Make a Recovery
Repair diskette and save it for future use. To make a
Recovery Repair diskette:
1. Shut down and restart the computer.
2. Attach the external diskette drive to the computer.
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							3. At the prompt, pressF11. (The option to press F11
appears for only a few seconds. You must press F11
quickly). The Product Recovery program main menu
appears.
4. If you are using Windows 2000 Professional, you will
be prompted to select the appropriate operating system
setting. This menu does not appear for Windows 98
SE.
5. Select System Utilities from the main menu. Press
Enter.
6. Select Create a Recovery Repair diskette. PressEnter.
7. Follow the on-screen instructions.
8. When the process is completed, label the diskette as
the Recovery Repair diskette and save it for future use.
To use the recovery repair diskette
1. Shut down and turn off the computer.
2. Attach the external diskette drive to the computer.
3. Insert the Recovery Repair diskette into the drive; then
turn on the computer.
4. Follow the on-screen instructions.
Checkout Guide
Use the following procedure as a guide for computer
problems.
Note:The diagnostic tests are intended to test only IBM
products. Non-IBM products, prototype cards, or
modified options can give false errors and invalid
system responses.
1. Obtain the failing symptoms in as much detail as
possible.
2. Verify the symptoms by attempting to recreate the
failure by running the diagnostic test or by repeating
the same operation.
Note:To run the diagnostics, refer to“Running the
Diagnostics”on page 27.
3. Use the following table with the verified symptom to
determine which page to go to. Search the symptoms
column and find the description that best matches your
symptom; then go to the page shown in the″Go to″
column.
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							Symptoms (Verified) Go to
Power failure. (The power-on
indicator does not go on or stay
on.)“Power System Checkout”on
page 14, then use table in
“Power-Related Symptoms”on
page 23.
POST does not complete. No
beeps or error codes/messages
are indicated.“Symptom-to-FRU Index”on
page 19, then use table in“No
Beep Symptoms”on page 22.
POST beeps, but no error
codes are displayed.“Symptom-to-FRU Index”on
page 19.
POST detected an error and
displayed numeric error codes.“Symptom-to-FRU Index”on
page 19, then use table in
“Numeric Error Codes”on
page 19.
The diagnostic test detected an
error and displayed a FRU
code.“Running the Diagnostics”on
page 27.
Other symptoms (such as LCD
display problems).“Symptom-to-FRU Index”on
page 19.
Symptoms cannot be recreated
(intermittent problems).Use the customer-reported
symptoms, and go to
“Symptom-to-FRU Index”on
page 19.
Testing the computer
The ThinkPad computer has a test program called
PC-Doctor for DOS (hereafter calledPC-Doctor). You can
detect errors by running the diagnostics test of PC-Doctor.
This section is an overview on detecting the problem.
To run the test, do the following:
Note:In the following procedure, you can select an item
not only with the arrow keys, but also with the
TrackPoint. Instead of pressingEnter, you can also
click the left click button.
1. Connect the USB diskette drive to the computer.
2. Insert the PC-Doctor DOS Disk into the diskette drive;
then power on the computer.
If the computer cannot be powered on, go to“Power
System Checkout”on page 14 and check the power
sources.
If an error code appears, go to“Symptom-to-FRU
Index”on page 19.
The PC-Doctor main panel appears.
3. SelectDiagnosticswith the arrow keys, and press
Enter.
A pull-down menu appears:
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							Note:The pull-down menu differs depending on the
model.
4. Run the applicable function test.
5. Follow the instructions on the screen. If there is a
problem, PC-Doctor shows some messages.
6. Reseat the cable or connector of the detected FRU
and run the test again.
If the error recurs, replace the FRU that caused the
error.
Note:With some FRUs, especially the system board,
the problem may be caused by peripheral
FRUs. Verify that each peripheral FRU, such as
the flexible cable, has no problem by doing the
following:
a. Replace each peripheral FRU one at a time,
and run the test again.
b. If the peripheral FRUs have no problem,
replace the main FRU itself.
7. To exit the test, selectQuit – Exit Diag.
To cancel the test, pressEsc.
The following table lists the options on the test menu.
Diagnostics Interactive Tests
vRun Normal Test
vRun Quick Test
vCPU/Coprocessor
vSystemboard
vVideo Adapter
vFixed Disks
vDiskette Drives
vOther Devices
vMemory Test–Full
vMemory Test–QuickvKeyboard
vVideo
vInternal Speaker
vMouse
vJoystick Test
vDiskette Test
vSystem Load
vStereo Speaker
Note:InKeyboardtest withinInteractive Tests, theFnkey is
scanned only once. Each key should be pressed for at least 2
seconds; otherwise, it cannot be sensed.
Note:(s30 only) The testing of 802.11b requires an
Access Point properly prepared prior to conducting
the test. When testing 802.11b with PC-Doctor
DOS, please confirm the following points:
1. An OBI’s Access Point is located about 3 meters
from the system.
2. The encryption is disabled on the Access Point.
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							If the distance between the Access Point and the
system is too far, the test may report failure even if
the device is properly working. If the encryption is
enabled on the Access Point, the test program
cannot properly communicate with the Access Point
to test the device, and will report failure.
Due to the nature of wireless connection, the test
may report failure with″No LinkTest response
received″error message in the log, even if the
device is working properly. When the test failed with
this error, please repeat the test for a few times.
The device may be working properly unless the
same error persists.
Audio Checkout
Do as follows:
1. Boot from the diagnostics diskette and start the
program.
2. Go toInteractive Testson the main menu and select
theInternal Speakerstest.
3. If no sound is heard, replace the speakers.
Fan ASM Checkout
To check the fan ASM, do the following:
1. Boot from the diagnostics diskette and start the
program.
2. Go toDiagnosticson the main menu and selectOther
Devices.
3. Follow the description in the window. If the test detects
a fan ASM problem, replace the fan.
Keyboard and Auxiliary Input Device
Checkout
Note:Remove the external keyboard if the internal
keyboard is to be tested.
If the internal keyboard does not work or an unexpected
character appears, make sure that the flexible cable
extending from the keyboard is correctly seated on the
connector.
If the keyboard cable connection is correct, run the
Keyboard Test. See“Running the Diagnostics”on page 27
for details.
If the test detects a keyboard problem, do the following
one at a time to correct the problem. Do not replace a
non-defective FRU.
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							1. Replace the keyboard.
2. Replace the system board.
The following auxiliary input devices are supported for this
computer:
vNumeric keypad
vMouse (USB-compatible)
vExternal keyboard (USB-compatible)
If any of these devices do not work, reseat the cable
connector and repeat the failing operation.
If the problem does not reoccur, replace the device and
then the system board.
Memory Checkout
DIMM are available for increasing memory capacity.
Onboard (MB) Slot (MB) Total Memory (MB)
128 0 128
128 32 160
128 64 192
128 128 256
Memory errors might stop system operation, show error
messages on the screen, or hang the system.
Use the following procedure to isolate memory problems:
1. Turn off the computer and remove any installed DIMM
from its slot.
2. Boot from the diagnostics diskette and start the
program.
3. Go toDiagnosticson the main menu and select
Memory Test.If an error appears, replace the system
board.
4. Turn off the computer and reinstall the DIMM; then turn
on the computer. Verify the memory size; then test the
memory. If an error appears, replace the DIMM.
Note:Make sure that the DIMM is properly installed into
the connector. A loose connection can cause an
error.
1394/LAN or Wireless Board Checkout
(s30 only)
Do the following to isolate the problem to the system
internal 1394/LAN or wireless board:
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							1. Boot from the diagnostics diskette and start the
program.
2. Go toDiagnosticson the main menu and selectOther
Devices.
3. Follow the description in the window.
4. If the test detects a problem, replace the board.
Power System Checkout
To verify the symptom of the problem power on the
computer using each of the following power sources:
1. Remove the battery ASM.
2. Connect the AC Adapter and check that power is
supplied.
3. Disconnect the AC Adapter and install the charged
battery ASM; then check that power is supplied by the
battery ASM.
If you suspect a power problem, refer to the appropriate
power supply check listed below:
v“Checking the AC Adapter”
v“Checking the Operational Charging”on page 15
v“Checking the Battery ASM”on page 15
Checking the AC AdapterYou are here because the computer fails only when the AC
Adapter is used:
vIf the power-on indicator does not turn on, check the
power cord of the AC Adapter for correct continuity and
installation.
vIf the operational charge does not work, go to“Checking
the Operational Charging”on page 15.
Unplug the AC Adapter cable from the computer and
measure the output voltage at the plug of the AC Adapter
cable. See the following figure.
Pin Voltage (V dc)
1 +15.5 to +17.0
2 Ground
If the voltage is not correct, replace the AC Adapter.
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							If the voltage is within the range, do the following:
vReplace the system board.
vIf the problem is not corrected, go to“Undetermined
Problems”on page 25.
Note:An audible noise from the AC Adapter does not
always indicate a defective adapter.
Checking the Operational ChargingTo check operational charging, use a discharged battery
pack (battery ASM) or a battery ASM that has less than
50% of the total power remaining when installed in the
computer.
Perform operational charging. If the battery status indicator
does not turn on, remove the battery ASM and let it return
to room temperature. Reinstall the battery ASM.
If the charge indicator still does not turn on, replace the
battery ASM. If the charge indicator still does not turn on,
replace the system board. Then reinstall the battery ASM.
If the reinstalled battery ASM is not charged, go to the next
section.
Checking the Battery ASMDo the following:
1. Power off the computer.
2. Remove the battery ASM and measure the voltage
between battery terminals 1 (+) and 5 (-). See the
following figure:
Note:Signal lines, not used in these steps, are used
for communications between the system and the
battery.
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							3. If the voltage is less than 10.6V, the battery ASM has
been discharged, recharge the battery ASM. If the
voltage is still less than 10.6V, replace the battery.
TrackPoint Checkout
If the external mouse is connected, the TrackPoint does
not work. In this case, please detach the external mouse to
check the TrackPoint.
If this does not correct the TrackPoint problem, continue
with the following:
After you use the TrackPoint, the pointer drifts on the
screen for a short time. This self-acting pointer movement
can occur when a slight, steady pressure is applied to the
TrackPoint pointer. This symptom is not a hardware
problem. No service actions are necessary if the pointer
movement stops in a short period of time.
If a click button problem or pointing stick problem occurs,
do the following:
1. Boot from the diagnostics diskette and start the
program.
2. Go toInteractive Testson the main menu and select
Mouse.
3. Follow the instructions in the message window.
If either the pointing stick or the click button does not work,
do the following actions one at a time to correct the
problem. Do not replace a non-defective FRU.
1. Reseat the keyboard Touchbutton cables.
2. Replace the keyboard.
3. Replace the system board.
Power Management Features
Three power management modes are available in the
computer system to reduce power consumption and to
prolong battery life.
Standby ModeIn standby mode, the following occurs:
vThe LCD backlight turns off.
vThe hard disk drive motor stops.
Events that cause the computer to enter standby mode:
vStandby mode requested by the Fn key (Fn+F4).
The computer exits standby and resumes operation when
any key is pressed.
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