IBM M400 Projector User Manual
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Appendix B. Troubleshooting The following table provides troubleshooting information for the projector. In some cases, more than one possible solution is provided. Tr y the solutions in the order they are presented. When the problem is solved, you can skip the additional solutions. Table B-1. Troubleshooting Problem Solution No image appears on the screen. v Make sure your computer and projector are turned on. v If the Blank screen is shown, press the Blank button on the remote control. v Verify the settings on your notebook or desktop PC. v Turn off all equipment and power up again in the correct order. See “Starting and shutting down the projector” on page 2-1. The image is blurred v Adjust the Focus on the projector. See “Adjusting the image” on page 2-4. v Press the Auto button on the remote control or the projector. v Ensure the projector-to-screen distance is within the range specified. The image is wider at the top or bottom (trapezoid effect). v Position the projector so it is as perpendicular to the screen as possible. v Use the Keystone button on the remote control or projector to correct the problem. See “Adjusting the image” on page 2-4. The image is reversed or upside down. Check the Projection setting on the Setup menu of the OSD. See “View menu” on page 5-4 The image is streaked. v Set the Frequency and Tracking settings on the Setup menu of the OSD to the default settings. See “Navigating the OSD” on page 5-1. v To ensure the problem is not caused by a connected PC’s video card, connect to another computer. The image is flat with no contrast Adjust the Contrast setting on the Main menu of the OSD. See “Navigating the OSD” on page 5-1. The color of the projected image does not match the source image Adjust the Color Temp. and Gamma settings on the ColorMgr menu of the OSD. See “Color menu” on page 5-2. © Copyright IBM Corp. 2004 B-1
Table B-1. Troubleshooting (continued) Problem Solution There is no light from the projector v Check that the power cable is securely connected. v Ensure the power source is good by testing with another electrical device. v Restart the projector in the correct order and check that the Power LED is green. v If you have replaced the lamp recently, try resetting the lamp connections. Make sure the lamp cover is flush with the projector case when closed. v Replace the lamp module. See “Replacing the projector lamp” on page A-1. v Put the old lamp back in the projector and have the projector serviced. The lamp goes off. v Power surges can cause the lamp to turn off. Press the Power button twice to turn off the projector. When the Lamp Ready LED is on, press the Power button. v Replace with a new lamp module. See “Replacing the projector lamp” on page A-1. v Put the old lamp back in the projector and have the projector serviced. The projector does not respond to the remote control. v Direct the remote control towards the front or rear remote sensors on the projector. v Ensure the path between remote and sensor is not obstructed. v Turn off any fluorescent lights in the room. v Check the battery polarity. v Replace the batteries. v Turn off other Infrared-enabled devices in the vicinity. v Have the remote control serviced. There is no sound. v Adjust the volume on the remote control. v See “Adjusting the volume” on page 2-5. v Adjust the volume of the audio source. v Check the audio cable connection. v Test the source audio output with other speakers. v Have the projector serviced. The sound is distorted. v Check the audio cable connection. v Test the source audio output with other speakers. v Have the projector serviced. B-2 IBM M400 PROJECTOR: User ’s Guide
Projector LEDs The LEDs on top of the projector indicates the state of the projector and can help you troubleshoot. Table B-2. Projector LED behavior and projector errors LED behavior Explanation Lit red When the power is on (Lit green) Standby (Lit amber) It is time to replace the lamp. Replace with a new lamp cartridge. See “Replacing the projector lamp” on page A-1 for more information. Lit red Flashing amber for 60 seconds, then lit amber The lamp has reached the end of its service life. The power will no longer turn on. The projector can be used for 100 hours after the lamp has reached the end of its service life. Replace with a new lamp cartridge. See “Replacing the projector lamp” on page A-1. Flashing red (lit for 1 second/off for 1 second) Lit red The lamp cover is open. The lamp cover is not properly mounted. Mount it properly. Flashing red (lit for 0.5 seconds/off for 0.5 seconds) Lit red The temperature is abnormally high. v The temperature protector has been activated. If the room temperature is high, move the projector to a cool place. If the projector ’s internal temperature is high, check the cooling fan’s ventilation slots and clean them if they are clogged. v When the temperature protector is activated, the power turns off and in some cases will not turn back on immediately. In this case wait 90 seconds, then try again. Flashing red (lit for 0.5 seconds/off for 0.5 seconds) Lit amber The fan has stopped. Unplug the power cable and contact a store that sells the IBM M400 PROJECTOR for repairs. Flashing red (lit for 1 second/off for 1 second) When the lamp has burned out during use Flashing amber for 90 seconds, then lit amber When the lamp does not come on from the start Lit amber The lamp will not light. Wait at least 90 seconds, then turn the power back on. If the problem persists, unplug the power cable and contact a store that sells the IBM M400 PROJECTOR for repairs. Note: If the projector LEDs flash in a manner that is not addressed above, unplug the power cable and contact your retailer. Appendix B. Troubleshooting B-3
Thermal protector When the temperature inside the projector becomes abnormally high, the LED indicator flashes red (0.5 seconds on/0.5 seconds off) the Standby indicator is a steady red, and at the same time the temperature protector operates and switches off the power of the projector. If this happens, please follow the steps below: 1. Switch off the power and disconnected the power plug from the wall outlet. 2. Check the temperature of the room. If the projector is being used in a location with a high ambient temperature, set it up in a cooler location. 3. Check the vent openings to make sure that they are all clear. Clean the vent openings if they are obstructed. 4. Wait at least 1 hour until the temperature of the projector drops, then plug it in again. 5. If you are still having the same problem, please contact your retailer. B-4 IBM M400 PROJECTOR: User ’s Guide
Appendix C. Specifications Following are specifications for the IBM M400 projector. Temperature (non-operating) 5° to 35° C (41° to 95° F) at sea level -10° to 60° C (14° to 140° F) Altitude (operating) Altitude (non-operating) 3,048 m (0 to 10,000 ft) 12,192 m (0 to 40,000 ft) Humidity (operating) Humidity (non-operating) 5% to 90% relative humidity, non-condensing 5% to 95% relative humidity, non-condensing Dimensions 183 x 163 x 48 mm (7.2 x 6.4 x 1.9 in.) Weight 1.1 kg (2.4 lbs) unpacked Optics (focus range) 1.2 - 9.4 m (4 to 31 ft) Lamp type 11 4 W lamp Input power requirements 100-240V 1.8A 50/60 Hz © Copyright IBM Corp. 2004 C-1
Appendix D. Service and Support The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms. Online technical support Online technical support is available during the life of your product through the Personal Computing Support We b site at www.ibm.com/pc/support. During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative. Telephone technical support Installation and configuration support through the IBM Support Center will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee. To assist the technical support representative, have available as much of the following information as possible: v Option name v Option number v Proof of purchase v Computer manufacturer, model, serial number (if IBM), and manual v Exact wording of the error message (if any) v Description of the problem v Hardware and software configuration information for your system If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call. For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received. Phone numbers are subject to change without notice. For the latest phone number list, go to www.ibm.com/pc/support and click Support Phone List. Country or Region Telephone Number Country or Region Telephone Number Argentina 0800-666-0011 Malaysia 03-7727-7800 Australia 1300-130-426 Mexico 001-866-434-2080 Austria 01-24592-5901 Netherlands 020-514-5770 © Copyright IBM Corp. 2004 D-1
Country or Region Telephone Number Country or Region Telephone Number Belgium Dutch 02-210-9820 French 02-210-9800 New Zealand 0800-446-149 Bolivia 0800-0189 Norway 66 81 11 00 Brazil 55-11-3889-8986 Peru 0-800-50-866 Canada 1-800-565-3344 Toronto 416-383-3344 Philippines 632-995-2225 Chile 800-224-488 Portugal 21-791 51 47 China (PRC) 800-810-1818 Russia 095-940-2000 China (Hong Kong S.A.R.) 852-2825-7799 Singapore 1800-840-9911 Columbia 980-912-3021 Spain 91-662 49 16 Denmark 45 20 82 00 Sweden 08-477 4420 Ecuador 1-800-426911 (option #4) Switzerland 058-333-09-00 Finland 09-459 69 60 Taiwan 886-2-2725-9799 France 02 38 55 74 50 Thailand 66-2-273-4000 Germany 07032-1549 201 Turkey 00-800-446-32-041 Indonesia 021-523-8535 United Kingdom 0-1475-555 055 Ireland 01-815-9202 United States 1-800-426-7378 Italy 02-7031-6101 Uruguay 000-411-005-6649 Japan Consumer customers 0120-887-870 Business customers 0120-887-874 Venezuela 0-800-100-2011 Luxembourg 298-977 5063 Vietnam 848-8295-160 D-2 IBM M400 PROJECTOR: User ’s Guide
Appendix E. IBM Statement of Limited Warranty - Z125-4753-07 - 11/2002 Part 1 - General Terms This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 - Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale. The term ″Machine″ means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. The term ″Machine″ does not include any software programs, whether pre-loaded with the Machine, installed subsequently or otherwise. Nothing in this Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. What this Warranty Covers IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM’s Official Published Specifications (″Specifications″) which are available on request. The warranty period for the Machine starts on the original Date of Installation and is specified in Part 3 - Warranty Information. The date on your invoice or sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part. Unless IBM specifies otherwise, these warranties apply only in the country or region in which you purchased the Machine. THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. What this Warranty Does not Cover This warranty does not cover the following: v any software programs, whether pre-loaded or shipped with the Machine, or installed subsequently; v failure resulting from misuse (including but not limited to use of any Machine capacity or capability, other than that authorized by IBM in writing), accident, modification, unsuitable physical or operating environment, or improper maintenance by you; v failure caused by a product for which IBM is not responsible; and © Copyright IBM Corp. 2004 E-1
v any non-IBM products, including those that IBM may procure and provide with or integrate into an IBM Machine at your request. The warranty is voided by removal or alteration of identification labels on the Machine or its parts. IBM does not warrant uninterrupted or error-free operation of a Machine. Any technical or other support provided for a Machine under warranty, such as assistance via telephone with ″how-to″ questions and those regarding Machine set-up and installation, is provided WITHOUT WARRANTIES OF ANY KIND. How to Obtain Warranty Service If the Machine does not function as warranted during the warranty period, contact IBM or your reseller to obtain warranty service. If you do not register the Machine with IBM, you may be required to present proof of purchase as evidence of your entitlement to warranty service. What IBM Will Do to Correct Problems When you call for service, you must follow the problem determination and resolution procedures that IBM specifies. A technician will attempt to make an initial diagnosis of your problem and help you resolve it over the telephone. The type of warranty service applicable to your Machine is specified in Part 3 - Warranty Information. Yo u are responsible for downloading and installing designated Machine Code (microcode, basic input/output system code (called ″BIOS″), utility programs, device drivers, and diagnostics delivered with an IBM Machine) and other software updates from an IBM Internet We b site or from other electronic media, and following the instructions that IBM provides. If your problem can be resolved with a Customer Replaceable Unit (″CRU″) (e.g., keyboard, mouse, speaker, memory, hard disk drive and other easily replaceable parts), IBM will ship these parts to you for replacement by you. If the Machine does not function as warranted during the warranty period and your problem cannot be resolved over the telephone, through your application of Machine Code or software updates, or with a CRU, IBM or your reseller, if approved by IBM to provide warranty service, will either, at its discretion, 1) repair it to make it function as warranted, or 2) replace it with one that is at least functionally equivalent. If IBM is unable to do either, you may return the Machine to your place of purchase and your money will be refunded. IBM or your reseller will also manage and install selected engineering changes that apply to the Machine. Exchange of a Machine or Part When the warranty service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours. Yo u represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least E-2 IBM M400 PROJECTOR: User ’s Guide