HP W1858 User Guide

							User’s GuideA–1
A
Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions:
ProblemSolution
Power LED is not on. Make sure the Power button is on, and the power cord is properly connected to a grounded 
power outlet and to the monitor.
Select Management in the OSD menu, and then select Bezel Power LED. Check if the 
Bezel Power LED option is set to Off and, if so, set to On mode.
Screen is blank. Connect the power cord. Turn on the power.
Connect the video cable properly. See “Setting Up the Monitor” for more information.
Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.
Screen is black or displaying 
at a lower resolution while 
displaying high-definition 
(HD) content.Check if your monitor and computer support HDCP.
Refer to High-Content Digital Bandwidth Protection or http://www.hp.com/support
Image appears blurred, 
indistinct, or too dark.Press the Auto/Select button on the monitor front panel. If this does not correct the image, press 
the Menu button to open the OSD menu, and adjust the brightness and contrast scales.
Image is not centered. Press the Menu button to access the OSD menu. Select Image Control, and then select 
Horizontal Position or Ve r t i c a l  P o s i t i o n to adjust the position of the image.
“Check Video Cable” 
appears on screen.Connect the monitor VGA signal cable to the VGA connector on the computer, or connect the 
DVI-D signal cable to the DVI connector on the computer. Be sure that the computer power is off 
while connecting the video cable.
“Input Signal Out of Range” 
appears on screen.Restart your computer and enter Safe Mode. Change your settings to a supported setting (see 
the table in “Preset Video and High-Definition Modes” in Appendix B). Restart your computer, 
so that the new settings take effect.
Picture is fuzzy and has 
ghosting, shadowing 
problem.Adjust the contrast and brightness controls.
Make sure that you are not using an extension cable or switch box. We recommend plugging 
the monitor directly into the graphic card output connector on the back of your computer.
For VGA input, the auto-adjustment feature might fix this problem.
Unable to set the monitor to 
the optimal resolution.Make sure the graphics card supports the optimal resolution.
Make sure the latest supported driver is installed for the graphics card. For HP and Compaq 
systems, you can download the latest graphics driver for your system from: 
www.hp.com/support. For other systems, refer to the Web site for your graphics card.
Using HDMI connection, 
unable to hear audio.Ensure HDMI audio is selected as the main audio output in the operating system. To do so, click 
Windows Vista start button, and then click Control Panel. Click Sound, and in the 
Playback tab, ensure the check mark is next to the HDMI output, and click OK.
 
						

							Troubleshooting
A–2User’s Guide
Unable to hear audio from 
built-in speakers.Do the following:
■Ensure the source signal is good by using headphones at the source.
■Press the Menu button to access the OSD menu. Select Management, and then select 
Vo l u m e to adjust the volume.
■Turn up the volume with the front panel volume button.
■Ensure speaker volume is not muted or too low: Click the Windows Vista start 
button, Control Panel, and Hardware and Sound. Under Audio Devices and 
Sound, click Adjust system volume. Under Main Volume, move the slider up.
No Plug and Play. In order for the Plug and Play feature of the monitor to work, you need a computer and graphic 
card that are compatible with Plug and Play. Check with your computer manufacturer.
Check the monitor’s video cable, and make sure that none of the pins are bent.
Make sure that the HP monitor drivers are installed. Refer to “Installing Drivers” in the 
Operating the Monitor chapter for more information. HP monitor drivers are also available at: 
http://www.hp.com/support
Picture bounces, flickers, or 
wave pattern is present in the 
picture.Move electrical devices that may cause electrical interference as far away from the monitor as 
possible.
Use the maximum refresh rate that your monitor is capable of at the resolution that you 
are using.
Monitor is always in “Sleep 
Mode (Amber LED).”The computer power switch should be in the On position.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock 
LED found on most keyboards. The LED should either turn on or off after hitting the Caps 
Lock key.
USB 2.0 ports are not 
working.Make sure the USB hub cable is securely connected to the monitor and the computer.
ProblemSolution (Continued)
 
						

							Troubleshooting
User’s GuideA–3
Getting Support from hp.com
Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support
Select your country/region, and then follow the links to the support page for your monitor.
Preparing to Call Technical Support
If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call technical 
support. For technical support contact information, refer to the printed documentation included with the monitor. Have 
the following information available when you call:
■Monitor model number (located on label on back of monitor)
■Monitor serial number (located on label on back of monitor or in the OSD display in the Information menu)
■Purchase date on invoice
■Conditions under which the problem occurred
■Error messages received
■Hardware configuration
■Name and version of hardware and software you are using
Locating the Rating Label
The rating label on the monitor provides the product number and serial number. You may need these numbers when 
contacting HP about your monitor model.
The rating label is on the back of the monitor.
 
						

							Troubleshooting
A–4User’s Guide
 
						

							User’s GuideB–1
B
Technical Specifications
All specifications represent the typical specifications provided by HP’s component manufacturers; actual performance 
may vary either higher or lower.
HP LCD Monitors
Face treatment: Antiglare polarizer with hard coating
Input Terminals:
■VGA connector (select models)
■DVI-D 24-pin D-type connector (select models)
■HDMI connector (select models)
Specifications
model w1858
Display Type:
Viewable Image Size:
Tilt:
Maximum Weight (unpacked):
Dimensions (h x w x d):
Maximum Graphics Resolution:
Optimum Graphics Resolution:
Te x t  M o d e :
Dot Pitch:
Horizontal Frequency (analog mode):
Vertical Refresh Rate (analog mode):
Environmental Requirements
Temperature (independent of altitude)
Operating Temperature:
Non-operating Temperature:
Relative Humidity:
Power Source:
Power Consumption:
Sleep Power Consumption:TFT LCD active matrix
18.5 in., 47.0 cm diagonal
–5
o to +25o
9.5 lb, 4.3 Kg
14.0 x 18.0 x 7.2 in., 355 x 456 x 184 mm
1366 x 768 @ 60 Hz analog mode
1366 x 768 @ 60 Hz analog mode
720 x 400
0.30 x 0.30 mm
24 to 83 kHz
48 to 76 Hz
41
o to 95o F,  5o to 35o C
–29
o to 140o F,  – 2 0o to 60o C
20% to 80%
100–240Vv, 50/60 Hz
40 watts maximun

						

							Technical Specifications
B–2User’s Guide
model w2228
Display Type:
Viewable Image Size:
Tilt:
Maximum Weight (unpacked):
Dimensions (h x w x d):
Maximum Graphics Resolution:
Optimum Graphics Resolution:
Te x t  M o d e :
Dot Pitch:
Horizontal Frequency (analog mode):
Vertical Refresh Rate (analog mode):
Environmental Requirements
Temperature (independent of altitude)
Operating Temperature:
Non-operating Temperature:
Relative Humidity:
Power Source:
Power Consumption:
Sleep Power Consumption:TFT LCD active matrix
22 in., 55.9 cm diagonal
–5
o to +25o
19.6 lb, 8.9 kg
18.9 x 20.6 x 11.4 in., 481 x 523 x 289 mm
1680 x 1050 @ 60 Hz analog mode
1680 x 1050 @ 60 Hz analog mode
720 x 400
0.282 x 0.282 mm
24 to 83 kHz
48 to 76 Hz
41
o to 95o F,  5o to 35o C
–29
o to 140o F,  – 2 0o to 60o C
25% to 85%
100–240Vv, 50/60 Hz
65 watts maximum

						

							Technical Specifications
User’s GuideB–3
model w2448
Display Type:
Viewable Image Size:
Tilt:
Maximum Weight (unpacked):
Dimensions (h x w x d)
(high position):
(low position):
Maximum Graphics Resolution:
Optimum Graphics Resolution:
Te x t  M o d e :
Dot Pitch:
Horizontal Frequency (analog mode):
Vertical Refresh Rate (analog mode):
Environmental Requirements
Temperature (independent of altitude)
Operating Temperature:
Non-operating Temperature
Relative Humidity:
Power Source:
Power Consumption:
Sleep Power Consumption:TFT LCD active matrix
24.0 in., 61.0 cm diagonal
–5
o to +25o
21.6 lb, 9.8 kg
19.7 x 23.1 x 11.4 in., 500 x 586 x 289 mm
16.3 x 23.1 x 11.4 in., 415 x 586 x 289 mm
1920 x 1200 @ 60 Hz analog mode
1920 x 1200 @ 60 Hz analog mode
720 x 400
0.282 x 0.282 mm
24 to 94 kHz
48 to 85 Hz
41
o to 95o F,  5o to 35o C
–29o to 140o F,  – 2 0o to 60o C
25% to 85%
100–240Vv, 50/60 Hz
130 watts maximum

						

							Technical Specifications
B–4User’s Guide
Preset Video and High-Definition Modes
The monitor automatically recognizes many preset video input modes that will appear properly sized and centered 
on the screen. 
Factory Preset Video Input Modes, w1858
PresetResolution
Horizontal 
Frequency (kHz)Ve r t i c a l  
Frequency (Hz)
1 640 x 480 31.4 59.9
2 720 x 400 31.5 70.0
3 800 x 600 37.9 60.3
4 832 x 624 49.7 74.5
5 1024 x 768 48.4 60.0
6 1024 x 768 60.0 75.0
7 1152 x 870 68.7 75.1
8 1152 x 900 61.8 65.9
9 1280 x 720 44.7 59.9
10 1280 x 768 47.4 60.0
11 1280 x 960 60.0 60.0
12 1280 x 1024 63.9 60.0
13 1280 x 1024 79.9 75.0
14 1360 x 768 47.7 60.0
15 1366 x 768 47.7 59.8
Factory Preset Video Input Modes, w2228
PresetResolution
Horizontal 
Frequency (kHz)Ve r t i c a l  
Frequency (Hz)
1 640 x 480 31.4 59.9
2 640 x 480 37.5 75.0
3 720 x 400 31.5 70.0
4 800 x 600 37.9 60.3
5 800 x 600 46.9 75.0
6 832 x 624 49.7 74.5
7 1024 x 768 48.4 60.0
8 1024 x 768 60.0 75.0
9 1152 x 720 44.8 60.0
10 1152 x 870 68.7 75.1
11 1152 x 900 61.8 65.9
12 1280 x 768 47.4 60.0
13 1280 x 960 60.0 60.0
 
						

							Technical Specifications
User’s GuideB–5
14 1280 x 1024 63.9 60.0
15 1280 x 1024 79.9 75.0
16 1440 x 900 55.9 59.9
17 1600 x 1000 61.6 60.0
18 1680 x 1050 65.3 60.0
19 1600 x 1200 75.0 60.0
20 1920 x 1200 74.0 60.0
Factory Preset Video Input Modes, w2338, w2348
PresetResolution
Horizontal 
Frequency (kHz)Ve r t i c a l  
Frequency (Hz)
1 640 x 480 31.4 59.9
2 720 x 400 31.5 70.0
3 800 x 600 37.8 60.3
4 832 x 624 49.7 74.5
5 1024 x 768 48.4 60.0
6 1024 x 768 60.0 75.0
7 1152 x 870 68.7 75.1
8 1152 x 900 61.8 65.9
9 1280 x 720 44.72 59.9
10 1280 x 768 47.4 60.0
11 1280 x 960 60.0 60.0
12 1280 x 1024 63.9 60.0
13 1280 x 1024 79.9 75.0
14 1360 x 768 47.7 59.8
15 1440 x 900 55.9 59.9
16 1600 x 1000 61.6 60.0
17 1680 x 1050 65.3 60.0
18 1600 x 1200 75.0 60.0
19 1920 x 1080 62.5 60.0
20 1920 x 1200 74.0 60.0
Factory Preset Video Input Modes, w2228 (Continued)
PresetResolution
Horizontal 
Frequency (kHz)Ve r t i c a l  
Frequency (Hz)
 
						

							Technical Specifications
B–6User’s Guide
Factory Preset Video Input Modes, w2448
PresetResolution
Horizontal 
Frequency (kHz)Ve r t i c a l  
Frequency (Hz)
1 640 x 480 31.5 59.9
2 640 x 480 37.5 75.0
3 720 x 400 31.5 70.0
4 800 x 600 37.9 60.3
5 800 x 600 46.9 75.0
6 832 x 624 49.7 74.6
7 1024 x 768 48.4 60.0
8 1024 x 768 60.0 75.0
9 1152 x 720 44.9 60.0
10 1152 x 870 68.7 75.1
11 1152 x 900 61.8 65.9
12 1280 x 768 47.4 60.0
13 1280 x 960 60.0 60.0
14 1280 x 1024 64.0 60.0
15 1280 x 1024 80.0 75.0
16 1440 x 900 55.9 60.0
17 1600 x 1000 61.6 60.0
18 1680 x 1050 65.3 60.0
19 1600 x 1200 75.0 60.0
20 1920 x 1200 74.0 60.0
21 1920 x 1200 74.6 60.0