HP Scitex FB700 User Manual

							Table A-5  Printer power specifications (continued)
Input frequency 50/60 Hz
Maximum load current 12 A
Required electrical circuit (North America/
Japan)200–240 VAC, 20 Amps, 60 Hz, single phase, with NEMA L6-20R locking
wall receptacle
NEMA L6-20R
Receptacle
G
X
Y
Required electrical circuit (Europe)230 VAC, 16 Amps, 50 Hz, single phase, with CEE 7/4 or CEE 7/7 wall
receptacle
CEE 7/4 CEE 7/7
ENWWPower 85
 
						

							Table A-5  Printer power specifications (continued)
Required power cord The printer can use any of the following 4.5 m (14.8 ft) power cords:
●USA: HP part number 8120–6903
●Europe: HP part number 8120–6899
●Cord without connector to electric outlet (for use with customer-
supplied connector): HP part number 8120–6895
Optional auxiliary power for ink system vacuum When configured as shipped, if the power cord to the printer is removed,
power to the ink system vacuum is removed. If the printer standby power
switch is switched off, but the power cord is not removed, power to the
vacuum is preserved. The ink system vacuum maintains the negative
pressure required for printing operation and prevents ink dripping from the
printheads when the printer is idle.
You can preserve power to the ink system vacuum during power outages
by connecting the supplied power cord (length: 137 cm (4.5 ft)) from the
auxiliary power connection (below the ink box racks) to one of the
following:
●Wall outlet — 100-240 VAC, 50/60 Hz, provides temporary power to
the vacuum system when it is necessary to remove power from the
printer for service.
●UPS — customer-supplied uninterruptable power supply, output
100-240 VAC, 50/60 Hz, minimum of 15 watts of power, provides
battery backup to the vacuum system in the event of a power failure.
UPS is connected to the electric wall outlet.
Environmental
Table A-6  Printer environmental specifications
Operating conditions Temperature: 20–30° C (68–85° F )
Relative Humidity: 20–80%, non-condensing (40–60% recommended to
avoid static electricity on synthetic media that occurs below 40%, and
buckling on paper-based media over 60%.)
Maximum operating altitude: 3000 m (10,000 ft)
Storage conditions Temperature: -34–49° C (-30–120° F)
Relative Humidity: 10–80%, non-condensing
86 Appendix A   SpecificationsENWW
 
						

							B Troubleshooting
This appendix explains how to prevent and diagnose printing problems and provides information
about getting help from Hewlett-Packard.
For other software-specific troubleshooting procedures, refer to your application software
documentation or the other documentation listed on page iv of this manual.
●
Troubleshooting checklist
●
Warranty claims
●
CallMe@hp
●
HP Customer Care
Troubleshooting checklist
Before you troubleshoot your printer, make sure that it is properly installed as described in
Introduction on page 1.
Follow the steps in this checklist to isolate and resolve printing problems.
1.Does the printer’s power come ON?
YES: Go to question 2. NO: Check the following:
●The power cable may not be plugged into an electrical outlet.
●If the printer is plugged into a surge protector, the surge protector may not be connected to
power, or it may be switched off.
●The circuit into which the printer is connected may be switched off at the circuit breaker.
2.Did the start-up sequence of the control panel end by displaying the Home Page screen similar
to the one shown in 
Home page on page 29?
YES: Go to question 3. NO: Check the following:
●There may be a hardware problem with the printer’s internal components. Follow the
diagnostic routine on the control panel to determine the problem. Write down any error
codes and call technical services as directed by the control panel.
3.Can you send a file from the RIP to the printer?
YES: Go to question 4. NO: Check the following:
●The network cables may not be securely connected to the RIP computer, printer, and
network switch or wall outlet. Check the cable connections and try again.
4.Can you send (print or download) a document from a client computer to the server?
YES: Go to question 5. NO: Check the following:
●The connection from the client to the local area network may not be configured correctly.
See your system administrator for assistance.
●The Ethernet cable between your computer or network and the RIP computer may not be
securely connected at both ends.
ENWWTroubleshooting checklist 87
 
						

							●Your computer may not be working properly. Run an application that you know works
correctly and print to be sure.
●The computer’s port may not be working properly. Print to another output device that you
know works correctly (and is not connected to the RIP) to check this.
5.Is the print quality good?
YES: Then the problem is not covered in this checklist. Contact Technical Services. NO: Check
the following:
●Banding or general poor image quality — the printheads may need to be calibrated (see
Calibrate the printer on page 45). One or more inkjets may be clogged or not firing (see Ink
page on page 35). The media advance may need to be recalibrated (see Media Feed
Calibration on page 47).
●Inaccurate color or under- or over-saturated output — the wrong color profile may be
selected at the RIP. Refer to the documentation that accompanies the RIP.
●Inaccurate color or lack of detail — one or more inkjets may be clogged or not firing (see
Ink page on page 35).
Since automatic head maintenance cannot occur when the printer is powered down, keep
the printer powered on at all times if possible. If automatic head maintenance does not
occur for an extended period, manual purging may be necessary to restore the printheads
to working condition.
●Noisy carriage motion or repeating print artifacts — Noisy carriage motion can be
eliminated by cleaning (see 
Clean and lubricate rail strips (bi-weekly) on page 68 or Clean
carriage wheels (monthly) on page 73). If the carriage wheels develop flat spots due to non-
use, use the Carriage Motion Troubleshooter to restore their shape (from the System page
of the control panel, see Tools > User Diagnostics> Carriage Motion).
●Media buckling or media feed problems — the wrong media could be selected in the Media
Wizard (see 
Configure media on page 9). The media may not have been loaded squarely
(see 
Configure and load media on page 9).
●Head strike — if the printhead is striking the media, check how the media is tracking from
the supply spindle. The sides of the media should be parallel to the sides of the printer, with
no wrinkling or buckling. If necessary, reload the media. See 
Load rigid media on page 12
for instructions. Also check the Media Wizard to see whether the correct media is selected
(see 
Configure media on page 9).
Warranty claims
The printer is covered by a manufacturer’s limited warranty, which includes the printheads.
For more information about warranty claims, contact HP (see next page for contact information).
CallMe@hp
CallMe@hp is a suite of tools that enables communication between you and your HP support
organization. CallMe@hp uses a web-based interface to provide live chat (similar to instant
messaging), file exchange, and even remote control of your computer to allow the Support Agent
immediate and first-hand understanding of your printer.
If you receive your printer support directly from HP, CallMe@hp may be employed at any time at the
request of your HP support representative. If you receive your printer support through a dealer,
reseller, or other third-party, CallMe@hp may be employed when circumstances require direct
88 Appendix B   Troubleshooting ENWW
 
						

							communication between your third-party support and HP, but again only at the request of an HP
support representative.
Refer to the documentation CD-ROM disc that comes with the printer for more information:
●CallMe@hp Network Security Guide, which discusses the technology used in CallMe@hp as it
relates to network security concerns
●Getting Started with CalMe@hp, which provides an explanation and examples of how the
features of CallMe@hp work.
HP Customer Care
In case of any question or problem, you should approach your local HP Authorized Representative for
consultancy and support. However, if required, you can contact HP directly by using the following
methods.
NOTE:For up-to-date contact information, please visit http://www.hp.com/go/graphicarts.
North America
Tel: 800 925 0563
Fax: 952 943 3695
E-mail: [email protected]
Europe, Middle East, and Africa
Tel: +32 2 7283444
Fax: +31 207157536
E-mail: [email protected]
Asia and Pacific
Tel: +852 8103 2666
Tel: 00 801 85 5945 (Taiwan only, toll-free)
Fax: +852 2187 2218
E-mail: [email protected]
Latin America
Please dial Option 2/Option 6 from the selection menu.
Argentina: 5411 470 816 00
Brasil: 52 55 5258-9922
Chile: 562 436-2610 / 800 360 999
Colombia: 571 602 9191 / 01 8000 51 4746 8368
Costa Rica: 0 800 011 0524
Dominican Republic: 1 800 711 2884
Guatemala: 1 800 999 5105
ENWWHP Customer Care 89
 
						

							Honduras: 800 0 123 / 1 800 711 2884
Mexico: 52 55 5258-9922
Nicaragua: 1 800 0164 / 800 711 2884
Panama: 001 800 711 2884
Peru: 511 411 2443 / 0 800 10111
El Salvador: 800 6160
Venezuela: 58 212 278 8666 / 0 800 474 68368
CC LAR Nextel: (5255) 1088 0884; ID 52*20115*51
CC LAR e-Mail: [email protected]
CC LAR Fax: +52 55 5258 6377
90 Appendix B   Troubleshooting ENWW
 
						

							C Image quality tips 
Startup and check jet health
This section shows you how to configure your printer for best quality printing.
Start with the printer in good working order
These techniques will be much less likely to work if you are not using a printer that is in good working
order:
●The printer was properly installed by an HP-authorized service technician, in a facility and
environment that meets HP specifications as published in the Site Preparation Guide.
●The printer has the latest version of the embedded software (firmware) installed.
●The printer hardware is working, and has been properly maintained as outlined during operator
training.
●The printheads are calibrated (bidirectional, head-to-head, head height, printhead X calibration);
see 
Calibrate the printer on page 45 for instructions.
●The media feed is calibrated with the media on which you will be printing. See 
Media Feed
Calibration on page 47 for instructions.
●There is sufficient ink installed and available for resupply. The Warranty Ends date marked on
the ink packaging has not passed.
●The number of service hours for the leading and trailing lamps are within 20% of each other. If
one lamp has significantly more hours than the other lamp, the appearance of prints may change
unexpectedly, To correct this, the lamps can be exchanged with each other or replaced.
●The external RIP is installed and communicating with the printer, and the operator is familiar with
its use.
●Avoid touching the media during printing.
Load media correctly
Follow these guidelines when loading media:
●Use only media that is clean, flat, and undamaged.
●Keep the printers environment within the specifications published in the Site Preparation Guide.
In particular, an environment with a relative humidity below 40% can result in high levels of static
electricity, while a relative humidity above 60% can cause some medias to absorb moisture and
develop an uneven (non-flat) shape or curl. Both conditions can cause printing problems.
●In low-humidity environments, use static charge abatement measures when handling synthetic
media (vinyl banner, plastic boards), such as grounded copper tinsel, isopropyl wipes, or
anitstatic spray.
●Select the Media Wizard settings that match the media you will use. The Media Wizard entry you
select may not be named with the exact media name, but one that has similar characteristics
allowing use of the same Media Wizard settings (including vacuum fans, lamp intensity and
swath delay). If possible, select a default Media Wizard set that has been tested and validated;
ENWWStartup and check jet health 91
 
						

							these are indicated by an asterisk (*). All other Media Wizard entries are user-generated and can
be modified when needed.
●Configure and load media as described in 
Configure media on page 9.
●Wipe down synthetic media with isopropyl alcohol (IPA) before printing to reduce static charge,
and remove fingerprints and dust, which could become visible in the print.
Check jet health
At the beginning of the days printing, verify that all of the inkjets are either firing or have been
substituted by another working jet.
1.Load media, then press Check Jet Health on the control panels Ink page.
2.Run a Purge & Wipe.
From the control panels Ink page, press Purge.
3.Print the Check Jet Health pattern again.
4.Compare the print with the previous days (or most recent good) Prime Bars print.
●If todays Check Jet Health print is comparable to the previous days print, you may want to
verify jet replacement by pressing Check Jet Health from the Ink page. If all jets are
working or replaced, you are ready to select printer settings.
●If todays Check Jet Health print shows noticeably more broken or missing lines than the
previous days print, run the AutoJet calibration (from the Printing page, press Calibrate,
then select Auto Calibrations > AutoJet Calibration from the menu). Then run a Check
Jet Health pattern once or twice until the missing lines have printed or are replaced.
If the Check Jet Health pattern does not improve after performing these steps two or three
times, or if a large number of adjacent jets cannot be recovered, one of the following may
be necessary:
◦Inkjets may need to be manually mapped out (Printing page > Calibrate > Manual
Calibrations > Manual Jet Mapping)
◦Printheads may be damaged
◦Service station may need to be calibrated
◦Contact your service representative for further assistance.
RIP settings
For detailed operating instructions, refer to the RIP user guide.
Choose a resolution
The print resolution is determined by the print mode (see Table 4-1 FB500 print modes and maximum
print speeds on page 21). There is no resolution setting on the printer.
●For most images, use a 600x600 dpi print mode.
●If a grainy image is acceptable (when viewed from a longer distance or as a draft, for example)
and faster print speeds are desired, use a 600x300 dpi print mode.
●For more saturated colors or printing on clear or backlit media, use the Max DPI-Saturated
mode.
92 Appendix C   Image quality tips ENWW
 
						

							Choose a color profile
●Select the profile that matches the media name, or most closely matches the material, you are
using.
●For accurate color matching, perform a color calibration (linearization) at least once for each
media.
Color matching
The accuracy of color reproduction by the printer is the result of the interaction of numerous factors,
listed below. Correction of errors in color reproduction may involve adjustments in more than one of
these factors.
●Installation and initial calibrations (performed by an authorized service technician)
◦Head height
◦Printheads Y calibration
◦BiDi calibration
◦Printhead X calibration
●Ongoing maintenance (performed by the operator) — clogged or misfiring jets caused by lack of
regular cleaning
●Ink — settling of pigments, ink that is past its Warranty Ends date, bad batch
●Color sets and print modes — printing with different color sets (six or four colors plus white), and
different print modes
●RIP issues — linearization, color profiling, different methods for using light cyan and light
magenta, settings such as Grey Color Removal (GCR)
●Profile matching — match the color profile used by the RIP to create the RIP file with the print
mode (see 
Available print modes on page 21) used to print the image.
ENWWColor matching 93
 
						

							94 Appendix C   Image quality tips ENWW