HP PhotoSmart D7463 User Manual

							
For more information, see:
“
Communication problems over a USB connection” on page 113
Improper shutdownCause: The last time the HP Photosmart was used, it was not turned off properly.
If the HP Photosmart is turned off by turning off the switch on a power strip or by using
a wall switch, the device can be damaged.
Solution: Press the On button located on the control panel of the HP Photosmart
to turn the device on and off.
Two-way communication lost
Cause: The HP Photosmart is turned off.
Solution: Look at the display on the HP Photosmart. If the display is blank and the
On  button is not lit, the HP Photosmart is turned off. Make sure the power cord is
firmly connected to the HP Photosmart and plugged into a power outlet. Press the
On  button to turn on the HP Photosmart.
Cause: The HP Photosmart is not connected to the computer.
Solution: If the HP Photosmart is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP Photosmart and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 113
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160 Troubleshooting
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Ink cartridge messages
The following is a list of ink cartridge error messages:
•
Calibration error
•
Cannot print
•
Incorrect ink cartridge(s)
•
The following ink cartridges cannot be used after device initialization and must be
replaced
•
Ink cartridge problem
•
Ink cartridge(s) are empty
•
Ink delivery failure
•
Ink supply error
•
Ink cartridge(s) are expired
•
Ink expiration near
•
Non-HP ink
•
Original HP ink depleted
•
Print head assembly is stalled
•
Print head failure
•
Alignment failed
•
Replace ink cartridges soon
•
Scheduled maintenance
•
Wrong ink cartridge(s) installed
•
Ink cartridge is missing, incorrectly installed, or not intended for your device
Calibration error Cause: An incorrect type of paper is loaded in the input tray.
Solution: If you have color or photo paper loaded in the input tray when the printer
aligns, the calibration might fail. Load unused plain white letter or A4 paper into the
input tray, and then follow the prompts on the display to continue.
Cannot print
Cause: The indicated ink cartridge(s) are out of ink.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing.
The HP Photosmart cannot continue printing until the indicated ink cartridge(s) are
replaced. All printing will stop.
For more information, see:
“
Replace the ink cartridges” on page 102
Incorrect ink cartridge(s)
Cause: The wrong ink cartridge(s) are installed.
Solution: The indicated ink cartridge(s) cannot be used after the device has
undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink
Errors 161
Troubleshooting
 
						

							
cartridges for the HP Photosmart. To find out the reorder number for all the ink
cartridges that the HP Photosmart supports, see the printed documentation that came
with the HP Photosmart.
For more information, see:
“
Replace the ink cartridges” on page 102
Cause:The ink cartridge(s) are not intended for use in this device.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
The following ink cartridges cannot be used after device initialization and must be
replaced
Cause: The wrong ink cartridge(s) are installed.
Solution: The indicated ink cartridge(s) cannot be used after the device has
undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink
cartridges for the HP Photosmart. To find out the reorder number for all the ink
cartridges that the HP Photosmart supports, see the printed documentation that came
with the HP Photosmart.
For more information, see:
“
Replace the ink cartridges” on page 102
Cause: The ink cartridge(s) are not intended for use in this device.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Ink cartridge problem
Cause: The indicated ink cartridge(s) are missing or are damaged.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing. If there are no ink cartridges missing from the HP Photosmart, the
ink cartridge contacts might need to be cleaned.
If there are no ink cartridges missing from the HP Photosmart, and you still receive
this message after cleaning the ink cartridge contacts, you might have a damaged
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162 Troubleshooting
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ink cartridge. Check to see if your ink cartridge is still under warranty and the end of
warranty date has not been reached.
•If the end of warranty date has been reached, purchase a new ink cartridge.
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
For more information, see:
•“
Replace the ink cartridges” on page 102
•“
Clean the ink cartridge contacts” on page 107
•“
Ink cartridge warranty information” on page 169
•“
Shop for ink supplies” on page 111
Ink cartridge(s) are empty
Cause: The indicated ink cartridge(s) are out of ink.
Solution: Replace the indicated ink cartridge(s) with new ink cartridge(s).
For more information, see:
“
Replace the ink cartridges” on page 102
Ink delivery failure Cause: The print head assembly or the ink delivery system has failed and the
HP Photosmart can no longer print.
Solution: Turn the HP Photosmart off, unplug the power cord, and wait 10 seconds.
Then, plug the power cord back in and turn the device on.
If you continue to receive this message, write down the error code provided in the
message, and then contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Ink supply error
Cause: The indicated ink cartridge was removed during maintenance.
Solution: Replace the indicated ink cartridge with the previous ink cartridge during
the maintenance procedure. After the maintenance procedure is complete, you can
insert the new ink cartridge.
For more information, see:
“
Replace the ink cartridges” on page 102
Errors 163
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Ink cartridge(s) are expiredCause: The ink in the indicated ink cartridge(s) is at the expiration date.
Solution: Each ink cartridge has an expiration date. The purpose of expiration is to
protect the printing system and to ensure ink quality. When you receive an ink
cartridge(s) are expired message, remove and replace the expired ink cartridge, and
then close the message. You can also continue printing without replacing the ink
cartridge, by following the instructions on the HP Photosmart or the ink cartridge
expiration message on your computer screen. HP recommends replacing the expired
ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges.
Device service or repairs required as a result of using expired ink will not be covered
under warranty.
For more information, see:
“
Replace the ink cartridges” on page 102
Ink expiration near
Cause: The ink in the indicated ink cartridge(s) is near expiration.
Solution: One or more of the ink cartridges are near their expiration date.
Each ink cartridge has an expiration date. The purpose of expiration is to protect the
printing system and to  ensure ink quality. When you re ceive an ink cartridge(s) are
expired message, remove and replace the expired ink cartridge, and then close the
message. You can also continue printing without replacing the ink cartridge, by
following the instructions on the HP Photosmart or the ink cartridge expiration
message on your computer screen. HP recommends replacing the expired ink
cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges.
Device service or repairs required as a result of using expired ink will not be covered
under warranty.
For more information, see:
“
Replace the ink cartridges” on page 102
Non-HP ink
Cause: The HP Photosmart detected non-HP ink.
Solution: Replace the indicated ink cartridge(s).
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
If you believe you purchased genuine HP ink cartridge(s), go to:
Chapter 12
164 Troubleshooting
Troubleshooting
 
						

							
www.hp.com/go/anticounterfeit
For more information, see:
“
Replace the ink cartridges” on page 102
Original HP ink depletedCause: The original HP ink in the indicated ink cartridge(s) has been depleted.
Solution: Replace the indicated ink cartridge(s) or touch  OK to continue.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable to
the use of non-HP ink will not be covered under warranty.
For more information, see:
“
Replace the ink cartridges” on page 102
Print head assembly is stalled
Cause: The print head assembly is blocked.
Solution: Remove any objects that are blocking the print head assembly.
To clear the print head assembly
1. Open the ink cartridge door by lifting from the front center of the device, until the
door locks into place.
2.Remove any objects that are blocking the print head assembly, including any
packing materials.
3. Turn the HP Photosmart off, then turn it on again.
4. Close the ink cartridge door.
Errors 165
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Print head failureCause: The print head assembly or the ink  delivery system has failed and the
HP Photosmart can no longer print.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Alignment failed
Cause: An incorrect type of paper is loaded in the input tray.
Solution: If you have color or photo paper loaded in the input tray when you align
the printer, the alignment might fail. Load unused plain white letter or A4 paper into
the input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor.
Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause:The print head assembly or sensor is defective.
Solution: Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Replace ink cartridges soon
Cause: The indicated ink cartridge is estimated to be low on ink and might need to
be replaced soon.
Solution: You might be able to continue printing for a short period of time with ink
remaining in the print head assembly. Replace the indicated ink cartridge(s) or follow
the prompts on the display or computer screen to continue.
For more information, see:
“
Replace the ink cartridges” on page 102
Scheduled maintenance
Cause: The HP Photosmart performs a periodic maintenance procedure to ensure
excellent print quality.
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166 Troubleshooting
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Solution:Load unused plain white letter or A4 paper in the input tray. Then follow
the prompts on the display or computer screen to continue.
Wrong ink cartridge(s) installed
Cause: The wrong ink cartridge(s) are installed.
Solution: The first time you set up and use the HP Photosmart, make sure to install
the ink cartridges that were shipped with your device. The ink in these ink cartridges
is specially formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that
were shipped with the HP Photosmart.
For more information, see:
“
Replace the ink cartridges” on page 102
Ink cartridge is missing, incorrectly installed, or not intended for your device
Cause: One or more ink cartridges are missing.
Solution: Remove and reinsert the ink cartridges and verify that they are fully
inserted and locked in place.
Cause: One or more of the ink cartridges are not installed or are installed
incorrectly.
Solution: Remove and reinsert the ink cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the ink cartridges.
For more information, see:
•“
Replace the ink cartridges” on page 102
•“
Clean the ink cartridge contacts” on page 107
Cause: The ink cartridge is defective or not intended for use in this device.
Solution: Replace the indicated ink cartridge(s) immediately so that you can
resume printing. If there are no ink cartridges missing from the HP Photosmart, the
ink cartridge contacts might need to be cleaned.
If there are no ink cartridges missing from the HP Photosmart, and you still receive
this message after cleaning the ink cartridge contacts, you might have a damaged
ink cartridge. Contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
For more information, see:
“
Replace the ink cartridges” on page 102
Errors 167
Troubleshooting
 
						

							
Cause:The wrong ink cartridge(s) are installed.
Solution: The first time you set up and use the HP Photosmart, make sure to install
the ink cartridges that were shipped with your device. The ink in these ink cartridges
is specially formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that
were shipped with the HP Photosmart.
For more information, see:
“
Replace the ink cartridges” on page 102
Chapter 12
168 Troubleshooting
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13 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP Photosmart.
This section contains the following topics:
•
Warranty
•
Ink cartridge warranty information
•
Support process
•
Before you call HP support
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
Call HP Korea customer support
•
Prepare the HP Photosmart for shipment
•
Pack the HP Photosmart
Warranty
For more information about the warranty, see the printed documentation that came with the
HP Photosmart.
Ink cartridge warranty information
The HP cartridge warranty is applicable when the pr oduct is used in its designated HP printing device.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as  long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of  warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement,  see the printed documentation that came with the
HP Photosmart.
HP warranty and support 169
HP warranty and support