HP PhotoSmart D7463 User Manual

Error message: Cannot find the file or item. Make sure the path and file name are
correct.Cause: The Common Internet File System (CIFS) server in the HP Photosmart is
not operational.
The CIFS server is included in all net work-connected HP Photosmart devices. It
provides network drive letter access to the memory card or storage device in the
HP Photosmart. This lets you read/write  files on the network from the memory card
or storage device in the HP Photosmart.  The CIFS server appears on your...

Solution:Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 115
Cause: The print head assembly is blocked or stalled.
Solution: Turn the HP Photosmart off and open the ink cartridge door. Remove any
objects that are blocking the print head assembly (including any packing materials),
and then turn the HP Photosmart on again.
Photo tray problem
Cause: There is not enough paper in the photo tray.
Solution: If the photo tray is empty or there are only a few sheets remaining, load...

Photo tray cannot disengageCause: The output tray might not be lowered all the way.
Solution: Push the output tray all the way down.
File messages
The following is a list of file-related error messages:
•
Error reading or writing the file
•
Unreadable files. NN files could not be read
•
Photos not found
•
File not found
•
File format not supported
•
Invalid file name
•
Supported file types for the HP Photosmart
•
File corrupted
Error reading or writing the file Cause: The HP Photosmart software could...

File not foundCause: There is not enough available memory on your computer to create a print
preview file.
Solution: Close some applications and try the task again.
File format not supported
Cause: The HP Photosmart software did not recognize or support the file format of
the image you are trying to open or save. If the file extension indicates it is a supported
file type, the file might be corrupted.
Solution: Open the file in another application, and save it in a format that the
HP Photosmart software...

If the file system on the card is corrupt, reformat the memory  card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
General user messages
The following is a list of messages related to common user errors:
•
Memory card error
•
Disconnected
•
Out of disk...

Solution:Make sure your computer is turned on and is connected to the
HP Photosmart. Also make sure you installed the software that came with the
HP Photosmart.
For more information, see:
•“
Communication problems over a USB connection” on page 113
•“
Network troubleshooting” on page 125
Out of disk space
Cause: There is not enough available memory on your computer to perform the
task.
Solution: Close some applications and try the task again.
Card access error
Cause: There are two or more memory cards...

If the memory card is not inserted properly, the HP Photosmart will not respond and
the Photo light (near the memory card slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Card is not fully insertedCause: The card is not fully inserted.
Solution: Make sure you fully insert the memory card into the appropriate slot on
the HP Photosmart.
If the memory card is not inserted properly, the HP Photosmart will not...

•Paper mismatch
•
Wrong paper width
Cannot load paper from input tray Cause: There is not enough paper in the input tray.
Solution: If the HP Photosmart is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. Follow the prompts on the display or the computer screen to continue your
print job.
For more information, see:
“
Load...

Solution:Clear the jam. Touch  OK to continue your print job.
For more information, see:
“
Clear paper jams” on page 115
Cause: The print head assembly is blocked or stalled.
Solution: Turn the HP Photosmart off and open the ink cartridge door. Remove any
objects that are blocking the print head assembly (including any packing materials),
and then turn the HP Photosmart on again.
Paper mismatch
Cause: The print setting for the print job does not match the paper type or size
loaded in the HP Photosmart....

firmly connected to the HP Photosmart and plugged into a power outlet. Press the
On button to turn on the HP Photosmart.
Cause: The HP Photosmart is not connected to the computer.
Solution: If the HP Photosmart is not properly connected to the computer,
communication errors can occu r. Make sure the USB cable is securely connected to
the HP Photosmart and the computer, as shown below.
For more information, see:
“
Communication problems over a USB connection” on page 113
HP Photosmart not found
Cause:...