HP Photosmart D7268 User Manual

							
For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP Photosmart.
The HP Photosmart does not print
Cause:The HP Photosmart and computer are not communicating with each other.
Solution: Check the connection between the HP Photosmart and computer.
Cause:There might be a problem with one or more of the ink cartridges.
Solution: Check that the ink cartridges are installed properly and have ink.
Cause:The HP Photosmart might not be turned on.
Solution: Look at the display on the HP Photosmart. If the display is blank and the  On button
is not lit, the HP Photosmart is turned off. Make  sure the power cord is firmly connected to the
HP Photosmart and plugged into a power outlet. Press the  On button to turn on the
HP Photosmart.
Cause: The HP Photosmart might be out of paper.
Solution: Load paper in the input tray.
Network troubleshooting
This section addresses problems you mi ght encounter setting up a wired network.
The computer is unable to discover the HP Photosmart
Cause:Cables are not connected properly.
Solution: Check the following cables to ens ure they are connected properly.
• Cables between the HP Photosmart and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP Photosmart Internet connection (if applicable)
Cause: Your computers Local Area Network card (LAN card) is not set up properly.
Solution: Make sure that your LAN card is set up properly.
To check your LAN card (Windows 2000 and XP)
1. Right-click  My Computer .
2. In the  System Properties  dialog box, click the  Hardware tab.
3. Click  Device Manager .
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4.Make sure your card shows up under  Network Adapters.
5. Refer to the documentation that came with your card.
To check your LAN card (Windows Vista)
1. On the Windows taskbar, click  Start, Computer , and then click  Properties.
2. Click  Device Manager .
3. Make sure your card shows up under  Network Adapters.
4. Refer to the documentation that came with your card.
Cause: You do not have an active network connection.
Solution: Check to see if you have an active network connection.
To see if you have an active network connection
▲ Check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack on
the back of the HP Photosmart. T he lights indicate the following:
a . Top light: If this light is a solid green, the  device is properly connected to the network,
and communications have been established. If th e top light is off, there is no network
connection.
b . Bottom light: This yellow light flashes when  data is being sent or received by the device
over the network.
To establish an active network connection
1. Check the cable connections from the HP Phot osmart to your gateway, router, or hub to
ensure connections are secure.
2. If the connections are secure, press the  On button on the control panel to turn the
HP Photosmart off. Then turn off the power on your router or hub. Turn on the router or hub
first, and then press the  On button to turn the HP Photosmart on.
Cause: You were able to connect the HP Photosmart to the network previously, but now it will
not connect.
Solution: Turn off the HP Photosmart, the computer, and the router. Wait 30 seconds. Turn
on the router first, and then turn on the HP Photosmart and the computer.
Cause: The HP Photosmart and computer are not connected to the same network.
Solution: Try accessing the Embedded Web Server on the HP Photosmart. To find the IP
address, print a network configuration page.
The Printer not Found screen appears during installation
Cause: The HP Photosmart is not turned on.
Solution: Turn on the HP Photosmart.
Cause:You do not have an active network connection.
Solution: Make sure you have an active network connection.
To make sure your network connection is active
1. If the connections are secure, turn off the power on the HP Photosmart, and then turn it on
again. Press the  On button on the control panel to turn the HP Photosmart off, and press it
again to turn the device on. Also, turn off the power on your router or hub, and then turn it
on again.
2. Check the cable connections from the HP Phot osmart to your gateway, router, or hub to
ensure connections are secure.
3. Make sure the HP Photosmart is connected to the network with a CAT-5 Ethernet cable.
Cause: Cables are not connected properly.
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Solution:Check the following cables to ens ure they are connected properly:
• Cables between the HP Photosmart and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP Photosmart Internet connection (if applicable)
Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP Photosmart from
accessing your computer.
Solution: Uninstall the HP Photosmart software, and then reboot your computer. Temporarily
disable anti-virus or anti-spyware applications,  and then reinstall the HP Photosmart software.
You can re-enable your anti-virus or anti-spyware  applications after installation is complete. If
you see firewall pop-up messages, you must alwa ys accept or allow the pop-up messages.
If the screen still appears, try uninstalling the HP  Photosmart software, rebooting your computer,
and temporarily disabling your firewall before rein stalling the HP Photosmart software. You can
re-enable your firewall application after installati on is complete. If you still see firewall pop-up
messages, you must always accept or allow the pop-up messages.
For more information, see the documentation provided with the firewall software.
Cause: A Virtual Private Network (VPN) is preventi ng the HP Photosmart from accessing your
computer.
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE:The HP Photosmart is not accessible  during VPN sessions. However, print jobs
are saved in the print queue. When you exit t he VPN session, print jobs in the print queue
will be printed.
Clear paper jams
If the HP Photosmart has a paper jam, first check the rear door. If the jammed paper is not in the
rear rollers, check the top door.
To clear a paper jam from the rear door
1. Turn off the HP Photosmart.
2. Press in the tab on the rear door to release th e door. Remove the door by pulling it away from
the HP Photosmart.
CAUTION: Trying to clear a paper jam from the front of the HP Photosmart can damage
the print mechanism. Always access and clear paper jams through the rear door.
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3.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing  it from the rollers, check the rollers
and wheels for torn pieces of paper that might  be remaining inside the device. If you do not
remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur.
4. Replace the rear door. Gently push the  door forward until it snaps into place.
5. Turn on the HP Photosmart, and then touch  OK to continue the current job.
To clear a paper jam from the top door
1. Turn off the HP Photosmart.
2. Open the ink cartridge door.
3.Lift the top door that is located behind the ink cartridges and print head assembly.
4.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing  it from the rollers, check the rollers
and wheels for torn pieces of paper that might  be remaining inside the device. If you do not
remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur.
5. Close the top door.
6. Close the ink cartridge door.
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7.Turn on the HP Photosmart, and then touch  OK to continue the current job.
Information on ink cartridges and the print head
The following tips help maintain HP ink ca rtridges and ensure consistent print quality.
• Install the ink cartridge on or before the install by date, which is printed on the ink cartridge
package.
• Keep all ink cartridges in the origin al sealed packages until they are needed.
• Turn off the HP Photosmart by pressing the  On button located on the device. Do not turn off the
device by turning off a power strip or unplugging  the power cord from the HP Photosmart. If you
improperly turn off the HP Photosmart, the prin t head assembly might not return to the correct
position.
• Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
• HP recommends that you do not remove the ink  cartridges from the HP Photosmart until you
have replacement cartridges available to install.
If you are transporting the HP Photosmart make  sure you turn off the device by pressing the
On  button to power it down properly. Also, make sure you leave the ink cartridges installed.
Doing these actions will prevent ink  leaking from the print head assembly.
• Clean the print head when you notice a si gnificant decrease in print quality.
• Do not clean the print head unnecessarily. This wast es ink and shortens the life of the cartridges.
• Handle ink cartridges carefully. Dropping, jarring,  or rough handling during installation can cause
temporary printing problems.
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP Photosmart.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available to
all HP customers. It is the fastest source for  up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP Photosmart
• Valuable HP Photosmart and troubleshoot ing information for common problems
• Proactive device updates, support alerts, and  HP newsgrams that are available when you
register the HP Photosmart
3. Call HP support. Support options and availabi lity vary by device, country/region, and language.
For a list of support phone numbers, s ee the inside back cover of this guide.
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5 Technical information
The technical specifications and international regulatory information for the HP Photosmart are
provided in this section.
System requirements
Software system requirements are located in the Readme file.
Product specifications
For product specifications, go to the HP Web site at www.hp.com/support .
Paper specifications
• Main input tray capacity: Plain paper sh eets: Up to 100 (20 lb./75 gsm. paper)
• Output tray capacity: Plain paper sh eets: Up to 50 (20 lb./75 gsm. paper)
• Photo tray capacity: Photo paper sheets: Up to 20
NOTE: For a complete list of supported media sizes, see the printer software.
Physical specifications
•Height: 17.2 cm (6.8 inches)
• Width: 46 cm (18.1 inches)
• Depth: 38.7 cm (15.2 inches)
• Weight: 7.8 kg (17.1 pounds) with supplies installed
Power specifications
• Power consumption: 25 watts maximum (average printing)
• Input voltage: AC 100 to 240 V ~ 1300 mA 50–60 Hz
• Output voltage: DC +32 V===1560 mA
NOTE: Use only with the power adapter supplied by HP.
Environmental specifications
•Recommended operating temperature range: 15º to 32º C (59º to 90º F)
• Allowable operating temperature range: 5º to 35º C (41º to 95º F)
• Humidity: 15% to 80% RH non-condensing
• Non-operating (Storage) temperature range: –20º to 60º C (–4º to 140º F)
• In the presence of high electromagnetic fields,  it is possible the output from the HP Photosmart
may be slightly distorted
• HP recommends using a USB cable less than or eq ual to 3 m (10 feet) in length to minimize
injected noise due to potent ial high electromagnetic fields
Ink cartridge yield
Ink from the cartridges is used in the printing proce ss in a number of different ways, including in the
initialization process, which prepares the devic e and cartridges for printing, and in printhead
servicing, which keeps pr int nozzles clear and ink flowing smoot hly. In addition, some residual ink
is left in the cartridge after it is used. For more information, see 
www.hp.com/go/inkusage .
Visit 
www.hp.com/pageyield  for more information on estimated cartridge yields.
Regulatory notices
The HP Photosmart meets product requirements fr om regulatory agencies in your country/region.
For a complete listing of regulatory notices, see the onscreen Help.
24 Technical information
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Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SD GOB-0710. This regulatory number should not be
confused with the marketing name (HP Photosma rt D7200 series, etc.) or product numbers
(CC975A, etc.).
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Warranty
Chapter 5
26 Technical information
Technical information