HP PhotoSmart D7163 User Manual

							– Align the printer. For more information, see Aligning the printer.
– If print quality problems persist after you have tried all of the above
solutions, contact HP Support.
Photos are not printing correctly
Solution
●You may have loaded the photo paper incorrectly. Load the photo paper with
the side to be printed facing down.
●The photo paper may not have fed into the printer correctly. Try the following:
– Check for a paper jam. For more information, see Paper errors.
– Insert the photo paper as far as it will go into the Photo tray.
– Load one sheet of photo paper at a time.
The photos I marked for printing in the digital camera do not print
SolutionSome digital cameras let you mark photos for printing in both the
cameras internal memory and on the memory card. If you mark photos in the internal
memory, and then move photos from the cameras internal memory to the memory
card, the marks do not transfer. Mark photos for printing after you transfer them from
the digital cameras internal memory to the memory card.
Error messages
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Error messages that appear on the printer screen can be divided into the following types:
●Paper errors
●Ink cartridge errors
●Memory card errors
●Computer printing errors
Paper errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Error message: Paper jam. Clear jam then press OK.
SolutionTurn off the printer, then unplug it from the power source. Clear the
printer of any paper that may be obstructing the paper path. Remove the rear access
door. Gently remove the jammed paper from the printer, then replace the rear access
door.
Chapter 7
48HP Photosmart D7100 series
 
						

							1Remove the rear access door to clear paper jams.
If you cannot remove all jammed paper from the rear area of the printer, try removing
paper jammed in the middle of the printer by opening the paper jam door located
inside the top cover.
1Open the paper jam door to clear paper jams in the middle of the printer.
Plug the printer back in and turn it on.
Error message: Out of paper. Load paper then press OK.
SolutionLoad paper, then press OK to print again. For paper-loading instructions,
see Paper loading tips.
Error message: Unsupported media size.
SolutionThe printer cannot use the size of paper loaded in the paper tray. Press
OK, then load a supported paper size instead. For a list of supported paper sizes,
see Printer specifications.
Error message: Automatic paper sensor failed.
SolutionThe automatic paper sensor is obstructed or damaged. Try moving the
printer out of direct sunlight, then press OK and try printing again. If this does not
work, go to www.hp.com/support or contact HP Support.
HP Photosmart D7100 series User Guide 49
 
						

							Ink cartridge errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Error message: Wrong ink cartridge(s) installed
SolutionThe first time you set up and use your HP Photosmart printer, make sure
to install the ink cartridges that were shipped with your printer. The ink in these ink
cartridges is specially formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that
were shipped with your HP Photosmart printer.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Incorrect ink cartridge
SolutionThe indicated ink cartridge(s) cannot be used after the device has
undergone initialization. Replace the ink cartridge(s) with the appropriate ink
cartridges for your HP Photosmart. The cartridge numbers you can use with this
printer appear on the back cover of this printed guide.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Replace cartridges soon
SolutionThe indicated ink cartridge(s) are empty.
You might be able to continue printing for a short period of time with ink remaining
in the print head assembly. Replace the indicated ink cartridge(s) or press OK to
continue.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Ink cartridge(s) are empty
SolutionThe indicated ink cartridge(s) are empty and there is not enough ink in
the printhead reservoir for normal printing and servicing tasks. Replace the indicated
ink cartridge(s) with new ink cartridge(s).
●If the black ink cartridge is empty, you can continue printing with the other color
ink cartridges by selecting that option in the displayed printer screen prompts.
●If a color ink cartridge is empty, you can continue printing with the black ink
cartridge by selecting that option in the displayed printer screen prompts.
Depending on the status of your print job, you can press OK to continue. If the HP
Photosmart is in the middle of a print job, press Cancel and restart your print job.
NoteText and photo quality will differ from those printed when using all ink
cartridges. If the empty ink cartridge(s) are not replaced soon, all printing will
stop.
For more information on replacing ink cartridges, see Insert ink cartridges.
Chapter 7
50HP Photosmart D7100 series
 
						

							Error message: Cannot print
SolutionThe indicated ink cartridge(s) are out of ink.
Replace the indicated ink cartridge(s) immediately so that you can resume printing.
The HP Photosmart cannot continue printing until the indicated ink cartridge(s) are
replaced. All printing will stop.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Ink cartridge problem
SolutionThe indicated ink cartridge(s) are missing or damaged.
Replace the indicated ink cartridge(s) immediately so that you can resume printing.
If there are no ink cartridges missing from the HP Photosmart, the ink cartridge
contacts might need to be cleaned.
For more information on replacing ink cartridges, see Insert ink cartridges. For more
information on cleaning the ink cartridge contacts, see Care and maintenance.
If there are no ink cartridges missing from the HP Photosmart, and you still receive
this message after cleaning the ink cartridge contacts, you will need a replacement
ink cartridge. Remove the affected ink cartridge and look at the end-of-warranty date
on the bottom, in YYYY/MMM/DD format. If it is before the end-of-warranty date,
contact HP Support to obtain a replacement ink cartridge.
Error message: Ink Expiration Nearly Expired. —OR— Ink Cartridge(s) Expired.
SolutionEach ink cartridge has an expiration date. The purpose of expiration is
to protect the printing system and to ensure ink quality. When you receive an ink
expiration message, remove and replace the ink cartridge, and then close the
message. You can also continue printing without replacing the ink cartridge, by
following the instructions on your computer screen. HP recommends replacing the
expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink
cartridges. Device service or repairs required as a result of using expired ink will not
be covered under warranty.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Non-HP ink
SolutionReplace the indicated ink cartridge(s) or press OK to continue.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NoteHP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable
to the use of non-HP ink will not be covered under warranty.
If you believe you purchased genuine HP ink cartridge(s), go to:
www.hp.com/go/anticounterfeit
HP Photosmart D7100 series User Guide 51
 
						

							Error message: Original HP ink depleted
SolutionReplace the indicated ink cartridge(s) or press OK to continue.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NoteHP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable
to the use of non-HP ink will not be covered under warranty.
If you believe you purchased genuine HP ink cartridge(s), go to:
www.hp.com/go/anticounterfeit
Error message: Scheduled maintenance
SolutionYou must align the printer to ensure excellent print quality. With letter or
A4 unused plain white paper in the Main tray, press OK. The HP Photosmart aligns
the print head, calibrates the printer, and then prints a test page. Recycle or discard
the test page.
Error message: Calibration error
Solution
●If you have color or photo paper loaded in the Main tray when you align the
printer, the alignment might fail. Load unused plain white letter or A4 paper into
the Main tray, and then try the alignment again. If the alignment fails again, you
might have a defective sensor or ink cartridge; contact HP Support.
●The ink cartridge or sensor is defective. Contact HP support.
Error message: Print cartridge cradle is stuck
SolutionRemove any objects that are blocking the print head assembly.
To clear the print head assembly
1. Open the top cover, then open the paper jam door.
Chapter 7
52HP Photosmart D7100 series
 
						

							1Open the paper jam door to clear the print head assembly.
2. Remove any objects that are blocking the print head assembly, including paper
and any packing materials.
3. Turn the printer off, then turn it on again.
4. Close the paper jam door and the top cover.
Error message: Ink System Failure
SolutionThe print head assembly or the ink delivery system has failed and the
HP Photosmart can no longer print.
Turn off the printer, then unplug its power cord. Wait about 10 seconds, then plug it
in again. If this does not clear the error message, please contact HP Support.
Memory card errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Error message: Photo is missing. —OR— Some photos are missing.
SolutionThe printer cannot read the file on the memory card, or one or more files
specified for the job are missing from the memory card. Try saving the photos to the
computer using the digital camera rather than the memory card. If a photo is missing,
you may have accidentally deleted the photo from the card.
HP Photosmart D7100 series User Guide 53
 
						

							Error message: Card access error. Job was cancelled. Press OK.—OR— File
directory structure is corrupted. —OR— Card may be damaged. Job was
cancelled. Press OK.
SolutionThe printer cannot read the data on the memory card and cannot
complete any current print jobs. The data may be corrupted or there may be a
physical problem with the memory card.
●Save the files to the computer and access them from there.
●If this does not work, use a new memory card or reformat the memory card
using the digital camera. Any photos on the memory card will be lost.
●If this does not work, the photo files may be damaged or unreadable. Before
you contact HP Support, try another memory card to determine if it is the printer
or the memory card that is failing.
Error message: Cannot print photos.
SolutionMore than 10 photos specified for a print job may be corrupted, missing,
or are an unsupported file type. For information about supported file types, see
Printer specifications.
●Save the photos to the computer using the digital camera rather than the
memory card.
●Save the files to the computer and print from the computer.
●Print a photo index and reselect photos. For more information, see Printing
photos.
Error message: Card is password protected. Cannot access card.
SolutionThe printer cannot read the memory card because the card is password-
protected. Follow these steps:
1. Remove the memory card from the printer.
2. Insert the memory card in the device you originally used to store the password
on the memory card.
3. Remove the password from the memory card.
4. Remove the memory card and reinsert it in the printer memory card slot.
5. Try printing again.
Error message: Card is locked. Cannot access card.
SolutionMake sure the lock switch on the card is in the unlocked position.
Error message: Card is not fully inserted. Push card in a little more.
SolutionThe printer can detect the memory card but cannot read it. Push the
memory card gently into the memory card slot until it stops. For more information,
see Insert memory cards.
Chapter 7
54HP Photosmart D7100 series
 
						

							Error message: Use only one (1) card at a time. Please remove a memory card. —
OR— Use only one (1) device at a time. Please remove/disconnect a device.
SolutionThe printer has two or more different types of memory cards inserted
simultaneously, or a memory card is inserted and a digital camera is connected to
the camera port at the same time. Remove memory cards or disconnect the camera
until only one card is in the printer or only a camera is connected.
Error message: Card was removed. Job was cancelled. Press OK.
SolutionYou removed a memory card from the printer while it was busy printing
a file from the card. Follow these steps:
1. Press OK.
2. Reinsert the memory card and print the selected photos again. The memory
card must remain inserted until the print job is complete.
To avoid damage to memory cards in the future, do not remove them from the printer
memory card slot while they are being accessed. For more information, see
Removing a memory card.
Error message: Camera selections (DPOF) file has error.
SolutionThe printer is unable to read a DPOF file due to corrupted data or an
error on the memory card. Use the printer control panel to reselect the photos. For
more information, see Print photos from a memory card.
Error message: Some camera-selected photos are not on card.
SolutionSome camera-selected photos are missing or have been deleted. Try
the following:
●Confirm that you did not accidentally delete the photo from the memory card.
●Reselect the photos again using the digital camera.
●Print a new photo index to see the index numbers associated with each photo.
For more information, see Printing photos.
Error message: Cannot display this photo. —OR— Cannot display all photos. —
OR— Photos are corrupted.
SolutionThe memory card contains image formats the printer does not support,
or the files are corrupted. For a list of supported image formats, see Printer
specifications. Access photos using the computer. For information about accessing
photos through the computer, see Printing from a computer.
Error message: Unsupported card type.
SolutionUse your camera to transfer the photos to your computer, and then print
from your computer.
HP Photosmart D7100 series User Guide 55
 
						

							Error message: Some photo numbers are not on card.
SolutionUse your camera to transfer the photos to your computer, and then print
from your computer. If some photos are still missing, they may have been deleted
from the memory card.
Computer and connectivity printing errors
Before contacting HP Support, read this section for troubleshooting tips or go to the
online support services at www.hp.com/support.
Error message: Printer memory is full. Job was cancelled. Press OK.
SolutionThe printer encountered a problem when printing photos. Try the
following:
●To clear the printer memory, turn the printer off, then turn it on again.
●Print fewer photos at a time.
●Save the photos to the computer and print from there.
●Save the files to the computer using a memory card reader and then print from
the computer.
Error message: Communication error. Check computer connection. Press OK. —
OR— Data was not received. Check computer connection. Press OK to continue.
—OR— No response from computer.
SolutionThe printer cannot communicate properly with the computer. The printer
software may not be working or a cable may be loose. Make sure the USB cable is
securely attached to both the computer and to the USB port on the back of the printer.
If the cable is secure, verify that the printer software is installed.
Error message: Camera disconnected during print job.
SolutionThe print job will be cancelled. Reattach the USB cable to the camera
and printer and resend the print job.
Chapter 7
56HP Photosmart D7100 series
 
						

							8HP support
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP Photosmart.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device
information and expert assistance and includes the following features:
– Fast access to qualified online support specialists
– Software and driver updates for the HP Photosmart
– Valuable HP Photosmart and troubleshooting information for common problems
– Proactive device updates, support alerts, and HP newsgrams that are available
when you register the HP Photosmart
3. For Europe only: Contact your local point of purchase. If the HP Photosmart has a
hardware failure, you will be asked to bring it back to your local point of purchase.
(Service is provided at no charge during the device limited warranty period. After the
warranty period, you will be quoted a service charge.)
4. Call HP support. Support options and availability vary by device, country/region, and
language.
HP support by phone
For a list of support phone numbers, see the phone number list on the inside of the front
cover.
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Photosmart. Be
prepared to provide the following information:
●Device model number (located on the label on the front of the device)
●Device serial number (located on the back or bottom of the device)
●Messages that appear when the situation occurs
●Answers to these questions:
– Has this situation happened before?
– Can you re-create it?
– Did you add any new hardware or software to your computer at about the time
that this situation began?
– Did anything else occur prior to this situation (such as a thunderstorm, device
was moved, etc.)?
HP Photosmart D7100 series User Guide 57