HP PhotoSmart D7163 User Manual

Automatically clean the printhead
If you notice white lines or streaks on the photos you print, or in the color blocks of the
self test report, use this procedure to clean the print head. Do not clean the print head
unnecessarily, as this wastes ink and shortens the life of the ink nozzles on the print head.
1. Load paper in the Main tray. Use plain paper to conserve photo paper.
2. Select Settings and press OK.
3. Select Tools and press OK.
4. Select Clean printhead and press OK.
If print quality still...

1Gently wipe only the copper-colored contacts
6. Place the ink cartridge back into the empty slot and press down on the gray latch
until it clicks into place.
7. Repeat if necessary for the other ink cartridges.
8. Close the top cover.
CautionThe ink supply may become pressurized. Inserting a foreign object into
the ink supply could result in ink being expelled and coming in contact with
persons or property.
Print a self test report
If you are experiencing problems with printing, print a self test...

Self test report
Update the software
Download the latest printer software update periodically to ensure you have the latest
features and improvements. You can download printer software updates by going to
www.hp.com/support or by using HP Software Update.
NoteThe printer software update that you download from the HP Web site does
not update the HP Photosmart Premier software.
Downloading the software (Windows)
NoteMake sure you are connected to the Internet before you use HP Software
Update.
1. From the...

Downloading the software (Mac)
NoteMake sure you are connected to the Internet before you use
HP Photosmart Updater.
1. On your Mac in the Finder, choose Go > Applications.
2. Choose Hewlett-Packard > Photosmart > HP Photosmart Updater.
3. Follow the onscreen instructions to check for software updates.
If you are behind a firewall, you need to enter the proxy server information in the
updater.
Store and transport the printer and ink cartridges
Protect the printer and ink cartridges by storing them...

To handle photo paper
●Always hold photo paper by the edges to avoid fingerprints.
●If the photo paper has curled edges, place it in its plastic storage bag and gently
bend it in the opposite direction of the curl until the paper lies flat.
Chapter 6
42HP Photosmart D7100 series
 

7Troubleshooting
The HP Photosmart printer is designed to be reliable and easy to use. This chapter
answers frequently asked questions about using the printer and printing without a
computer. It contains information about the following topics:
●Printer hardware problems
●Printing problems
●Error messages
For additional troubleshooting information, see:
●Software installation troubleshooting: The Quick Start guide that came with the
printer.
●Printer software and printing from a computer troubleshooting:...

The printer does not find the photos I stored on my memory card
SolutionThe memory card may contain file types the printer cannot read directly
from the card.
●Save the photos to a computer, then print them from the computer. For more
information, see the onscreen HP Photosmart help and the documentation that
came with the camera.
●The next time you take photos, set the digital camera to save them in a file
format the printer can read directly from the memory card. For a list of supported
file formats,...

The printer does not print borderless photos when I print from the control panel
SolutionMake sure the correct layout is selected when setting up the print job.
When selecting photo and paper size, the image rectangle must be solidly filled with
orange to indicate a borderless print.
Printing is very slow
SolutionYou may have one of the following situations: 1) you may be printing a
PDF or a project containing high-resolution graphics or photos or 2) you may have
selected the highest resolution for your...

guides fit close to the edges of the paper. For paper-loading instructions, see
Paper loading tips.
●If you are using a two-sided printing accessory, try removing it, replacing the
rear access door, and printing again.
●The printer may need to be aligned. For more information, see Aligning the
printer.
Colors are not printing satisfactorily
Solution
●One of the color ink cartridges may be empty, resulting in another color being
substituted during printing. Check the estimated ink levels by viewing the...

If you cancelled the print job before printing started, the printer may have already
loaded paper in preparation for printing. The next time you print, the printer
ejects the blank page before starting the new printing project.
●A print job with a large amount of data may have been sent to the printer.
Wait for the printer to service the print head before it continues printing.
The printer asked me to print an alignment page
SolutionPeriodically, the printer needs to perform a print head alignment to...