HP Photosmart D5363 User Manual

10.The HP Photosmart prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
A success or failure  message appears.
NOTE:If you have colored paper loaded in the input tray when you align the
printer, the alignment will fail. Load unused plain white paper into the input tray,
and then try the alignment again.
11. Press  OK to continue.
Hardware setup troubleshooting
This section contains hardware troubleshooting information for the HP Photosmart.
Many issues...

Solution:
•Make sure the power cord is firmly connected to both the HP Photosmart and the
power adapter. Plug the power cord into a grounded power outlet, surge protector,
or power strip.
1Power connection
2Power cord and adapter
3Grounded power outlet
•If you are using a power strip, make sure the power strip is on. Or, try plugging
the HP Photosmart directly into a grounded power outlet.
• Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the...

Solution:You must first install the software that came with the HP Photosmart
before connecting the USB cable. During installation, do not plug in the USB cable
until prompted by the onscreen instructions.
Once you have installed the software, connecting your computer to the
HP Photosmart with a USB cable is straightforward. Simply plug one end of the USB
cable into the back of your computer and the other into the back of the HP Photosmart.
You can connect to any USB port on the back of your computer....

Solution:Load paper in the input tray.
For more information, see:
“
Load paper” on page 17
Software installati on troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP Photosmart software.
This section contains the following topics:
•
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
•
The minimum system ch ecks screen appears
•
A red X appears on the USB connect prompt
•
I received a message that an unknown error has occurred
•
The...

Solution:Check that the HP Photosmart is turned on, and then try the USB
connection again.
To retry the USB connection
1. Unplug the HP Photosmart power cord, and then plug it in again.
2. Verify that the USB cable and power cord are plugged in.
3.Click  Retry  to retry the connection. If this does not work, continue to the next step.
4. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
• Do not...

For more information, see:
“
Uninstall and reinstall the software” on page 85
The registration screen does not appearCause: The registration screen did not launch automatically.
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking  Start, pointing to  Programs or All Programs , HP , Photosmart
D5300 series , and then clicking  Product Registration .
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to...

1.On the Windows taskbar, click  Start, Settings , Control Panel  (or just Control
Panel ).
2. Double-click  Add/Remove Programs  (or click Uninstall a program ).
3. Select  HP Photosmart Prin ter Driver Software, and then click Change/Remove .
Follow the onscree n instructions.
4. Disconnect the HP Photosmart from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the HP Photosmart before restarting
your computer. Do not connect the HP Photosmart to your computer until...

Cause:The HP Photosmart is turned off.
Solution: Turn the HP Photosmart on.
Cause:The computer is turned off.
Solution: Turn the computer on.
Cause:The HP Photosmart is not properly connected to the computer.
Solution: Check the connection from the HP Photosmart to your computer. Verify
that the USB cable is securely plugged into the USB port on the back of the
HP Photosmart. Make sure the other end of the USB cable is plugged into a USB port
on your computer. After the cable is connected properly, turn...

If the self-test shows a defect, try the following:
• Clean the print cartridges automatically. For more information, see “
Clean the
print cartridges” on page 62.
• If you are missing lines when you print, clean the electrical contacts. For more information, see  “
Clean the print cartridge contacts” on page 62 .
• Replace the print cartridge.  For more information, see “
Replace the print
cartridges” on page 54 .
• If the self-test does not show a problem, investigate other causes, such as the image...

Ink is not filling the text or graphics completelyCause: The Paper Type  setting is incorrect.
Solution: Change the paper type setting to match the type of paper loaded in the
input tray.
For more information, see:
“
Set the paper type for printing” on page 29
Cause: The print quality setting on the HP Photosmart is set too low.
Solution: Load high-quality paper in the input tray and print the image with a high
print quality setting, such as  Best, Maximum dpi , or High Resolution . Always make
sure the...