HP Photosmart C3183 User Manual

							2Troubleshooting and support
This chapter contains troubleshooting information for the HP All-in-One. Specific information is
provided for installation and configuration issues, and some operational topics. For more
troubleshooting information, see the onscreen Help that came with your software.
Many issues are caused when the HP All-in-One is connected to the computer using a USB
cable before the HP All-in-One software is installed on the computer. If you connected the HP All-
in-One to your computer before the software installation screen prompts you to do so, you must
follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
Caution Do not connect the USB cable to the computer until prompted by the software
installation screen.
For support contact information, see the inside back cover of this guide.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then reinstall the
software. Do not simply delete the HP All-in-One  application files from your computer. Make sure
to remove them properly using the uninstall utility provided when you installed the software that
came with the HP All-in-One.
To uninstall from a Windows computer and then reinstall
1. On the Windows taskbar, click  Start, Settings , Control Panel .
2. Double-click  Add/Remove Programs .
3. Select the HP All-in-One, and then click  Change/Remove.
Follow the onscreen instructions.
4. Disconnect the HP All-in-One from your computer.
5. Restart your computer.
Note It is important that you disconnect the HP All-in-One before restarting your
computer. Do not connect the HP All-in-One  to your computer until after you have
reinstalled the software.
6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.
When the software installation is complete, the  HP Digital Imaging Monitor icon appears in the
Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center icon on the
desktop. If the HP Solution Center shows the essential icons ( Scan Picture and Scan
Document ), the software has been properly installed.
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							To uninstall from a Mac and then reinstall
1. Disconnect the HP All-in-One from your Mac.
2. Open the Applications:Hewlett-Packard  folder.
3. Double-click  HP Uninstaller.
Follow the onscreen instructions.
4. After the software is uninstalled, restart your computer.
5. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM\
drive.
6. On the desktop, open the CD-ROM and then double-click  HP All-in-One Installer.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the HP All-in-One
hardware.
The HP All-in-One will not turn on
Cause The HP All-in-One is not properly connected to a power supply.
Solution
● Make sure the power cord is firmly connected to both the HP All-in-One and the power
adaptor. Plug the power cord into a grounded power outlet, surge protector, or power
strip.
1Power connection
2Power cord and adaptor
3Grounded power outlet●If you are using a power strip, make sure the power strip is on. Or, try plugging the
HP All-in-One directly into a grounded power outlet.
● Test the power outlet to make sure it is working. Plug in an appliance that you know
works, and see if the appliance has power. If not, then there might be a problem with
the power outlet.
● If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it
is switched to on but still does not work, then there might be a problem\
 with the power
outlet.
Cause You pressed the  On button too quickly.
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Troubleshooting and support
 
						

							SolutionThe HP All-in-One might not respond if you press the  On button too quickly.
Press the  On button once. It might take a few minutes for the HP All-in-One to turn \
on. If
you press the  On button again during this time, you might turn the device off.
Warning If the HP All-in-One still does not turn on, it might have a mechanical
failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One with my
computer
Cause The USB cable was connected before the software was installed. Connecting the
USB cable before prompted can cause errors.
Solution You must first install the software that came with the HP All-in-One before
connecting the USB cable. During installation, do not  plug in the USB cable until prompted
by the onscreen instructions.
Once you have installed the software, connecting  your computer to the HP All-in-One with a
USB cable is straightforward. Simply plug one end of the USB cable into the back of your
computer and the other into the back of the HP All-in-One. You can connect to any USB
port on the back of your computer.
For more information on installing the software and connecting the USB cable, see the
Setup Guide that came with the HP All-in-One.
The HP All-in-One does not print
Solution If the HP All-in-One and computer are not communicating with each other, try
the following:
● Look at the  On light located on the front of the HP All-in-One. If it is not lit, the HP All-
in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One
and plugged into a power outlet. Press the  On button to turn on the HP All-in-One.
● Make sure the print cartridges are installed.
● Make sure you have paper loaded in the input tray.
● Check that the HP All-in-One does not have a paper jam.
● Check that the print carriage is not jammed.
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							Open the print cartridge door to access the print carriage area. Remove any objects
that are blocking the print carriage, including any packing materials. Turn t\
he HP All-in-
One off and then turn it on again.
● Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If
it is, choose the appropriate setting to resume printing. For more information about
accessing the print queue, see the documentation that came with the operating system
installed on your computer.
● Check the USB cable. If you are using an older cable, it might not be working properly.
Try connecting it to another product to see  if the USB cable works. If you experience
problems, the USB cable might need to be replaced. Also verify that the cable does
not exceed 3 meters (9.8 feet) in length.
● Make sure your computer is USB ready. Some operating systems, such as Wi\
ndows
95 and Windows NT, do not support USB connections. Check the documentation that
came with your operating system for more information.
● Check the connection from the HP All-in-One to your computer. Verify tha\
t the USB
cable is securely plugged into the USB port on the back of the HP All-in-One. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn the HP All-in-One off and then on again.
● If you are connecting the HP All-in-One through a USB hub, make sure the hub is
turned on. If the hub is on, try connecting directly to your computer.
● Check other printers or scanners. You might need to disconnect older products from
your computer.
● Try connecting the USB cable to another USB port on your computer. After you check
the connections, try restarting your computer. Turn the HP All-in-One off and then on
again.
● If the HP All-in-One is offline, turn the HP  All-in-One off and on again. Start a print job.
● If necessary, remove and then install the software you installed with the HP All-in-One
again.
For more information on setting up the HP All-in-One and connecting it to your computer,
see the Setup Guide that came with the HP All-in-One.
Error conditions
The lights on the HP All-in-One flash in  special sequences to inform you about various error
conditions. For more information on solving error conditions based on the status lights, see
Status light overview  on page 5.
Clear paper jams
If the HP All-in-One has a paper jam, first check the rear door.
If the jammed paper is not in the rear rollers, check the front door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the door by
pulling it away from the HP All-in-One.
2. Gently pull the paper out of the rollers.
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Troubleshooting and support
 
						

							CautionIf the paper tears when you are removing it from the rollers, check the
rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into \
place.
4. Press  Start Copy Black  or Start Copy Color  to continue the current job.
To clear a paper jam from the front door
1. If necessary, pull the input tray down to open it. Then, lower the print cartridge door.
2. Gently pull the paper out of the rollers.
Caution If the paper tears when you are removing it from the rollers, check the
rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.
3. Close the print cartridge door.
4. Press  Start Copy Black  to continue the current job.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the print
cartridges.
To troubleshoot print cartridges
1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or
the copper-colored contacts. Check for possible damage to the copper-colored contacts or
ink nozzles.
Make sure the plastic tape has been removed. If it is still covering the ink nozzles, gently
remove the plastic tape by using the pink pull tab.
2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print cartridge forward until it clicks into the socket.
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							3. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
4. If the problem persists, print a self-test report to determine if there is a problem with the printcartridges.
This report provides useful information about your print cartridges, including status
information.
5. If the self-test report shows a problem, clean the print cartridges.
6. If the problem persists, clean the copper-colored contacts of the print cartridges.
7. If you are still experiencing problems  with printing, determine which print cartridge is
experiencing the problem and replace it.
For more information, see the onscreen Help.
Before you call HP customer support
Software programs from other companies might be included with the HP All-in-One. If you
experience problems with any of those programs, you will receive the best technical assistance
by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call:
1. Make sure that: a. The HP All-in-One is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2. Reset the HP All-in-One:
a. Turn off the HP All-in-One by pressing the  On button.
b. Unplug the power cord from the back of the HP All-in-One.
c. Plug the power cord back into the HP All-in-One.
d. Turn on the HP All-in-One by pressing the  On button.
3. To find support and warranty information, go to the HP website at  www.hp.com/support. If
prompted, choose your country/region, and then click  Contact HP for information on calling
for technical support.
Check the HP website for updated information or troubleshooting tips for the HP All-in-One .
4. If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following:
a. Have the specific name of the HP All-in-One, as it appears on the control panel,available.
b. Print a self-test report. (See below.)
c. Make a color copy to have available as a sample printout.
d. Be prepared to describe your problem in detail.
e. Have your serial number and service ID ready, found on the self-test report.
5. Call HP Customer Support. Be near the HP All-in-One when you call.
To print a self-test report
1. Press and hold  Cancel on the control panel.
2. While holding  Cancel, press Start Copy Color .
The self-test report prints, containing the serial number and service ID.
Basics Guide 23
Troubleshooting and support
 
						

							3Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
System requirements
Software system requirements are located in the Readme file.
Paper specifications
This section contains information about paper tray capacities and paper sizes.
Paper tray capacities
TypePaper weightPaper tray*Output tray†
Plain paper20 to 24 lb. (75 to 90
gsm)100 (20 lb. paper)50 (20 lb. paper)
Legal paper20 to 24 lb. (75 to 90
gsm)100 (20 lb. paper50 (20 lb. paper)
Cards110 lb. index max (200
gsm)2010
Envelopes20 to 24 lb. (75 to 90
gsm)1010
Transparency filmN/A2015 or fewer
LabelsN/A2010
4 x 6 inch (10 x 15 cm)
Photo paper145 lb.
(236 gsm)2015
8.5 x 11 inch (216 x 279
mm) Photo paperN/A2010
* Maximum capacity.
† Output tray capacity is affected by the type of paper and the amount of ink you are using.HP recommends emptying the output tray frequently.
Paper sizes
For a complete list of supported media sizes, see the printer software.
Print specifications
●Up to 1200 x 1200 rendered dpi black when printing from a computer
● Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200-input dpi
● Print speeds vary according to the complexity of the document
● Panorama-size printing
● Method: drop-on-demand thermal inkjet
● Language: PCL3 GUI
● Duty cycle: Up to 3000 printed pages per month
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							Copy specifications
●Up to 4800x1200 optimized dpi output using a scan resolution of 1200x1200ppi when
copying onto premium photo media
● Digital image processing
● Up to 9 copies from original (varies by model)
● Fit to page
● Copy speeds vary according to the complexity of the document
Scan specifications
●Image editor included
● Integrated OCR software automatically converts scanned text to editable text (if installed)
● Twain-compliant interface
● Resolution: up to 1200 x 2400 dpi optical  (varies by model); 19200 dpi enhanced (software)
● Color: 48-bit color, 8-bit grayscale (256 levels of gray)
● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
Physical specifications
●Height: 16.97 cm (7.0 inches)
● Width: 44 cm (16.8 inches)
● Depth: 25.9 cm (10.2 inches)
● Weight: 4.5 kg (10 pounds)
Power specifications
●Power consumption: 25 watts maximum (average printing)
● Input voltage: AC 100 to 240 V ~ 1 A 50–60 Hz, grounded
● Output voltage: DC 32 V===560 mA, 15 V or 16 V===530mA
Note Use only with the power adapter supplied by HP.
Environmental specifications
●Recommended operating temperature range: 15º to 32º C (59º to 90º F)
● Allowable operating temperature range: 5º to 35º C (41º to 95º F)
● Humidity: 15% to 80% RH non-condensing
● Non-operating (Storage) temperature range: –20º to 50º C (–4º to 122º F)
● In the presence of high electromagnetic fields, it is possible the output from the HP All-in-
One may be slightly distorted
● HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to min\
imize
injected noise due to potential high electromagnetic fields
Acoustic information
If you have Internet access, you can get acoustic information from the HP website. Go to:
www.hp.com/support .
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in a environm\
entally sound manner.
For information on HPs Environmental product stewardship program, see the onscreen Help.
Basics Guide 25
Technical information
 
						

							Regulatory notices
The HP All-in-One meets product requirements from regulatory agencies in your country/region.
For a complete listing of regulatory notices, see the onscreen Help.
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-0603. This regulatory number should not
be confused with the marketing name (HP Photosmart C3100 All-in-One series, etc.) or product
numbers (Q8150A, etc.).
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							Warranty
A.  Extent of limited warranty
    1.  Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from  defects in materials and workmanship for the duration specified above, w\
hich duration begins on the date of purchase 
by the customer.
    2.  For software products, HPs limited warranty applies only to a failure t\
o execute programming instructions. HP does  not warrant that the operation of any product will be uninterrupted or e\
rror free.
    3.  HPs limited warranty covers only those defects that arise as a result o\
f normal use of the product, and does not cover  any other problems, including those that arise as a result of:
      a.  Improper maintenance or modification;
      b.  Software, media, parts, or supplies not provided or supported by HP;
      c.  Operation outside the products specifications;
      d.  Unauthorized modification or misuse.
    4.  For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty  
to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to 
the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the 
printer for the particular failure or damage.
    5.  If HP receives, during the applicable warranty period, notice of a defect in \
any product which is covered by HPs  warranty, HP shall either repair or replace the product, at HPs option.
    6.  If HP is unable to repair or replace, as applicable, a defective product whic\
h is covered by HPs warranty, HP shall,  within a reasonable time after being notified of the defect, refund the \
purchase price for the product.
    7.  HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to\
 HP.
    8.  Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the  product being replaced.
    9.  HP products may contain remanufactured parts, components, or materials equ\
ivalent to new in performance.
   10.  HPs Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts 
for additional warranty services, such as on-site service, may be availa\
ble from any authorized HP service facility in 
countries where the product is distributed by HP or by an authorized importer.
B.  Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY 
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR 
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR 
PURPOSE.
C. Limitations of liability
    1.  To the extent allowed by local law, the remedies provided in this Warranty Statement are the customers sole and  exclusive remedies.
    2.  TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN  THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR 
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON 
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF 
   SUCH DAMAGES.
D. Local law
    1.  This Warranty Statement gives the customer specific legal rights. The customer\
 may also have other rights which vary  from state to state in the United States, from province to province in C\
anada, and from country to country elsewhere 
in the world.
    2.  To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed  modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty 
Statement may not apply to the customer. For example, some states in the United States, as well as some 
governments outside the United States (including provinces in Canada),\
 may:
      a.  Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer 
        (e.g., the United Kingdom);
      b.  Otherwise restrict the ability of a manufacturer to enforce such disclai\
mers or limitations; or
      c.  Grant the customer additional warranty rights, specify the duration of i\
mplied warranties which the manufacturer  cannot disclaim, or allow limitations on the duration of implied warrant\
ies.
    3.  THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT  EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS 
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS. HP Limited Warranty
Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your 
country. 
You may have additional statutory rights against the seller based on your\
 purchase agreement. Those rights are not 
in any way affected by this HP Limited Warranty.
Ireland:  Hewlett-Packard Ireland Ltd. 30 Herbert Street IRL-Dublin 2
United Kingdom:  Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN
HP product  Duration of limited warranty
Software 90 days
Print cartridges   Until the HP ink is depleted or the “end of warranty” date printed 
  on the cartridge has been reached, whichever occurs first. This  warranty does not cover HP ink products that have been refilled, 
remanufactured, refurbished, misused, or tampered with.
Accessories 1 year
Printer peripheral hardware (see the following for details)  1 year 
Basics Guide 27
Technical information