HP PhotoSmart A532 User Manual

The printer does not appear in Printers and Faxes (Windows only)
Try the following solutions to resolve the issue. If the first solution does not solve the
problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Retry the installation
•
Solution 2: Disable Software Install Mode
Solution 1: Retry the installation
Solution:Make sure the software is installed by verifying that there is HP
Photosmart 530 series folder in the HP folder of the Windows Start menu. If the...

Solution 2: Make sure Software Install Mode is enabled
Solution:Make sure Software Install Mode option is enabled in the printer menu.
To enable Software Install Mode
1.Press the Menu button on the printer control panel.
2.Press 
 or  to highlight Preferences, and then press Print.
3.Press 
 or  to highlight Software Install Mode, and then press Print.
4.Make sure the On option is checked.
5.Turn the printer off, wait 10 seconds, and then turn the printer back on.
Cause:Software Install Mode might be...

•Parts of the printed document are missing or are in the wrong place
•
Print quality is poor
The printer is plugged in, but it will not turn on.
Try the following solutions to resolve the issue. If the first solution does not solve the
problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Check the power cord
•
Solution 2: Press the On button once (and not quickly)
•
Solution 3: Unplug product and contact support online
Solution 1: Check the power cord
Solution:
•...

Go to: www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause:The product might have a mechanical failure.
The printout did not appear
Try the following solution for this problem.
Solution:Try the following steps to clear the paper jam:
• If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.
• If the paper did not come part way through the front of the printer,...

If this did not solve the issue, try the next solution.
Solution 3: Make sure that the printer power cord is securely attached
Solution:Make sure that the printer power cord is securely attached and the printer
is turned on.
Cause:The printer might not be connected to a power source.
If this did not solve the issue, try the next solution.
Solution 4: Wait until USB hub is not busy and try printing again
Solution:Wait until the other device is no longer being accessed or connect the
printer directly to...

An Unknown device message appeared (Windows only)
Try the following solution for this problem.
Solution:
1.Disconnect the USB cable from the printer.
2.Disconnect the power cord from the printer.
3.Wait about 10 seconds.
4.Plug the power cord back into the printer.
5.Plug the USB cable back into the USB port on the back of the printer.
6.If the problem persists, unplug the power cord and the USB cable and uninstall
the printer software:
a. From the Windows Start menu, go to All Programs > HP  > HP...

a. Choose File, and then choose Print.
b. Make sure the HP Photosmart A530 series is the selected printer.
3.Select any other print settings that you want, and then click OK (Windows) or
Print (Mac OS).
Cause:The printer default settings may be different than those in the software
application. The software application print settings override any that you set on the
printer.
The printer did not print borderless photos
Try the following solution for this problem.
Solution:
To turn on borderless printing...

Could not save photos from the computer to the memory card
Try the following solution for this problem.
Solution:If the memory card has a lock switch, make sure it is in the unlocked
position.
Cause:The memory card may be locked.
A blank page came out of the printer
Try the following solution for this problem.
Solution:Print a test page. For more information, see 
Print a test page. Replace
the print cartridge if necessary. For more information, see 
Insert or replace the print
cartridge.
Cause:The print...

Solution 2: Replace print cartridge, if necessary
Solution:Print a test page. For more information, see 
Print a test page. Replace
the print cartridge if necessary. For more information, see 
Insert or replace the print
cartridge.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print...

My Bluetooth device cannot find the printer.
Try the following solutions to resolve the issue. If the first solution does not solve the
problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Wait until Bluetooth printer is ready to receive data
•
Solution 2: Move Bluetooth device closer to the printer
Solution 1: Wait until Bluetooth printer is ready to receive data
Solution:If you are using the optional HP Bluetooth wireless printer adapter, make
sure the adapter is...