HP Photosmart 8750 User Manual

							Error message: Cartridge service station is stuck.Solution There is an obstruction blocking the path of the cartridge service
station. The print cartridge service station is located beneath the print cartridge
cradle when the printer is in an inactive state. Follow these steps to clear the
obstruction:
1. Lift the top cover to access the print cartridges.
2. Clear any obstruction blocking the path of the cartridge service station.
3. Close the top cover.
4. Press the 
 button to continue.
Error message: Print cartridge cradle is stuck. Clear jam then press .
Solution Follow these steps to clear any obstruction in the path of the print
cartridge cradle:
1. Lift the top cover to access the print cartridges.
2. Clear any obstruction in the cradle path.
3. Close the top cover.
4. Press the 
 button to continue.
The current page will eject and the print job will continue on the next
available sheet of paper.
Error message: Top cover is open.
Solution Close the top cover of the printer.
Memory card errors  
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at  www.hp.com/support. The name of HP’s support
services may vary by country/region.
Error message: Photo is missing. —OR— Some photos are missing.
Solution The printer cannot read the file on the memory card or one or more
files specified for the job are missing from the memory card. Try saving the
photos to the computer using the digital camera rather than the memory card. If a
photo is missing, you may have accidentally  deleted the photo from the card.
Error message: Card access error. Job was cancelled. See computer for details.
Press 
. —OR— File directory structure is corrupted. —OR— Card may be
damaged. Job was cancelled. See computer for details. Press 
.
Cause The printer cannot read the data on the memory card and cannot
complete any current print or save jobs. The  data may be corrupted or there may
be a physical problem with the memory card.
HP Photosmart 8700 series Users Guide 57
 
						

							Solution
●Save the files to the computer and access them from there.
● If this does not work, use a new memory card or reformat the memory card
using the digital camera. Any photos on the memory card will be lost.
● If this does not work, the photo files may be damaged or unreadable. Before
you contact HP Customer Care, try another memory card to determine if it is
the printer or the memory card that is failing.
Error message: Can not print photos.
Cause More than 10 photos specified for a print job may be corrupt, missing,
or are an unsupported file type. For  information about supported file types, see
Printer specifications .
Solution
● Save the photos to the computer using the digital camera rather than the
memory card.
● Save the files to the computer  and print from the computer.
● Print a photo index page and reselect photos. For more information, see
Deciding which photos to print .
Error message: Card is password protected. Can not access card.
Solution The printer cannot read the memory card because the card is
password-protected. Follow these steps:
1. Remove the memory card from the printer.
2. Insert the memory card in the device you originally used to store the password on the memory card.
3. Remove the password from the memory card using the same software you used to store the password.
4. Remove the memory card and reinsert it in the printer memory card slot.
5. Try printing again.
Error message: Card is locked. Can not access card.
Solution Make sure the lock switch on the card is in the unlocked position.
Error message: Card is not fully inserted. Push card in a little more.
Solution The printer can detect the memory card but cannot read it. Push the
memory card gently into the memory card slot until it stops. For more information,
see  Inserting a memory card .
Error message: Use only 1 card at a time. Please remove a memory card.
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58 HP Photosmart 8700 series
 
						

							SolutionThe printer has two or more different types of memory cards inserted
simultaneously or a memory card inserted and a digital camera connected to the
camera port at the same time. Remove memory cards or disconnect the camera
until only one card is in the printer or one camera is connected.
Error message: Card was removed. Job was cancelled. Press .
Solution You removed a memory card from  the printer while it was busy
printing a file from the card or saving files to the computer. Follow these steps:
1. Press the 
 button.
2. Reinsert the memory card and print selected photos or saved files again. The memory card must remain inserted until the print or save job is complete.
To avoid damage to memory cards in the future, do not remove them from the
printer memory card slot while they  are being accessed. For more information,
see  Removing a memory card .
Error message: Camera selections (DPOF) file has error.
Solution The printer is unable to read a DPOF file due to corrupted data or an
error on the memory card. Use the printer control panel to reselect the photos.
For more information, see  Printing photos from a memory card .
Error message: Some camera-selected photos are not on card.
Solution Some camera-selected photos are missing or have been deleted. Try
the following:
● Confirm that you did not accidentally delete the photo from the memory card.
● Reselect the photos again using the digital camera.
● Print a new photo index page to see the index numbers associated with each
photo. For more information, see  Deciding which photos to print.
Error message: No new photos on card.
Solution There are no new photos on the memory card, or the photos have
already been printed once. Select and print the desired photos.
Error message: Cannot display this photo.
Solution The memory card contains image formats the printer does not
support or the file is corrupted. For a list of supported image formats, see  Printer
specifications . Access photos using the computer. For information about
accessing photos through the computer, see  Basic printing from a computer.
Error message: Memory card in backwards. The black side should face up.
HP Photosmart 8700 series Users Guide 59
 
						

							SolutionThe memory card has been inserted upside down. Remove the
memory card and reinsert it with the gold contacts facing down. For more
information, see  Inserting a memory card .
Computer printing errors
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at  www.hp.com/support. The name of HP’s support
services may vary by country/region.
Error message: Printer memory is full. Job was cancelled. Press 
.
Solution The printer encountered a problem when saving files to the computer.
Try the following:
● To clear the printer memory, turn the printer off, then turn it on again.
● Print fewer photos at a time.
● Save the photos to the computer and print from there.
● Save the files to the computer using  a memory card reader and then print
from the computer.
Error message: Computer is not connected. To save photos...connect printer to
computer. Press 
. —OR— Communication error. Check computer connection.
Press 
. —OR— Data was not received. Check computer connection. Press  to
continue. —OR— No response from computer.
Solution The printer cannot communicate properly with the computer. A printer
driver may not be working or a cable may be loose. Make sure the USB cable is
securely attached to both the computer and to the USB port on the back of the
printer. If the cable is secure, verify that the printer software is installed.
Network errors
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at  www.hp.com/support. The name of HP’s support
services may vary by country/region. You can  also find help with networking the
printer by going to the home page of the embedded web server in the printer. See  To
access help for the embedded web server .
Error message: Network not connected. Solution The printer cannot find the network. Make sure the Ethernet cable is
properly connected to the Ethernet port and the network. If your network requires
a proxy IP address, access the embedded web server to set the proxy server
settings. See  Using the embedded web server .
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60 HP Photosmart 8700 series
 
						

							9HP Customer Care   
NoteThe name of HP’s support services may vary by country/region.
If you have a problem, follow these steps:
1. Check the documentation that came with the printer. –Quick Start booklet  or Setup Guide : The HP Photosmart 8700 series
printer comes with setup instructions that explain  how to set up the printer
and install the printer software. Which document you receive with the printer
varies by country/region.
– Users Guide : The Users Guide  is the book you are reading. This book
describes the basic features of the printer, explains how to use the printer
without connecting a computer, and contains hardware troubleshooting
information.
– HP Photosmart Printer Help : The onscreen HP Photosmart Printer Help
describes how to use the printer with a computer and contains software
troubleshooting information.
2. If you are unable to solve the problem using the information in the documentation, visit www.hp.com /support to do the following:
– Access online support pages
– Send HP an e-mail message for answers to your questions
– Check for software updates
– Connect with an HP technician by using Real Time Chat
Support options and availability vary by product, country/region, and language.
3. For Europe only : Contact your local point of purchase. If the printer has a
hardware failure, you will be asked to bring  the printer to where you purchased it.
Service is free during the printer limited warranty period. After the warranty
period, you will be quoted a service charge.
4. If you are unable to solve the problem using the onscreen HP Photosmart Printer
Help or HP web sites, call HP Customer Care using the number for your country/
region. For a list of country/region phone numbers, see  HP Customer Care by
phone .
HP Customer Care by phone
While the printer is under warranty, you can obtain free phone support. For more
information, see the warranty information included in the box, or go to  www.hp.com/
support  to check the duration of your free support.
After the free phone support period, you can  obtain help from HP at an additional cost.
Contact your HP dealer or call the  support phone number for your country/region for
support options.
To receive HP support by phone, call the appropriate support phone number for your
location. Standard phone company charges apply.
North America:  Call 1-800-HP-INVENT (1-800-474-6836). U.S. phone support is
available in both English and Spanish languages 24 hours a day, 7 days a week (days
HP Photosmart 8700 series Users Guide 61
 
						

							and hours of support may change without notice). This service is free during the
warranty period. A fee may apply outside the warranty period.
Western Europe: Customers in Austria, Belgium, Denmark, Spain, France, Germany,
Ireland, Italy, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the
United Kingdom should go to  www.hp.com/support to access phone support numbers
in their country/region.
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62 HP Photosmart 8700 series
 
						

							www.hp.com/support
Australia
Australia (out-of-warranty)
Brasil 
Brasil (Sao Paulo) 
800 171
Canada
Chile
Colombia (Bogota)
Costa Rica
Česká republika
Ecuador (Andinatel)
Ecuador (Pacifitel)
Guatemala
Ma gyarország
India
Indonesia 1300 721 147
1902 910 910
 
021-3881-4518
2802 4098 Mexico  (Mexico City)  
New Zealand 22 404747  
Malaysia
Pe r
ú
Philippines
Po l s ka
Puerto Rico
România
800 897 1444
Singapore 
 (\b	)

 (
	\f-
\f\
)
Slovakia
Türkiye 		
United States
Venezuela  (Caracas) Mexico   1588-3003
0800 441 147 1800 805 405
2 867 3551
1-877-232-0589
6 272 5300 095 7973520
812 3467997
(380 44) 4903520
800 4520 1-(800)-474-6836
+84 88234530Ni geria1 3204 999
61 56 45 43
Argentina  (Buenos Aires) 
Argentina
54-11-4708-1600
0-800-555-5000
571-606-9191
01-8000-51-4746-8368
1-999-119   ℡                  
800-711-2884
1-800-225-528   ℡          
800-711-2884
1-800-711-2884
2 532 5222
1 382 1111
(0) 9 830 4848 55-5258-9922
01-800-472-68368
58-212-278-8666
Trinidad & Tobago 1-800-711-2884
71 89 12 22 Rest Of West Africa
+ 351 213 17 63 80
South Africa
 (International)
South Africa (RSA) 
+ 27 11 2589301
086 0001030 2 50222444
República Dominicana
1-800-711-2884
+ 30 210 6073603
801 11 22 55 47 
800 9 2649
55-11-4004-7751
0-800-1011122 5666 000
(21) 315 4442
0-800-011-1046 800-360-999
0-800-709-7751
Pa n a m a1-800-711-2884
Support for the following countries/regions is available at www.hp.com/support: 
Austria, Belgium, Central America & The Caribbean, Denmark, Spain, France, 
Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Finland, 
Sweden, Switzerland, and the United Kingdom.
02-8722-8000 
+62 (21) 350 3408 +66 (2) 353 9000
90 216 444 71 71 
261 307 310
1-(800)-474-6836
(905) 206-4663
Canada (Mississauga Area)
1 600 44 7737
800-810-3888 
Pa ra g u ay
009 800 54 1 0006
3001 
Colombia
Venezuela0-800-474-68368
Viêt Nam
0570-000511
Jamaica 1-800-711-2884
El Salvador 800-6160
  03-3335-9800 Uruguay 0004-054-177
HP Photosmart 8700 series Users Guide 63
 
						

							Placing a call
Call HP Customer Care while you are near the computer and printer. Be prepared to
provide the following information:
● Printer model number (located on the front of the printer).
● Printer serial number (located on the bottom of the printer).
● Computer operating system.
● Version of printer driver:
–Windows PC:  To see the printer driver version, right-click the memory card
icon in the Windows taskbar and select  About.
– Macintosh:  To see the printer driver version, use the Print dialog box.
● Messages displayed on the printer screen or on the computer monitor.
● Answers to the following questions:
– Has the situation you are calling about happened before? Can you recreate
the situation?
– Did you install any new hardware or software on the computer around the time that the situation occurred?
Return to HP repair service (North America only)
HP will arrange to have your product picked up and delivered to an HP Central Repair
Center. We pay for the round-trip shipping and handling. This service is free for the
duration of the hardware warranty period. This service is available in North America
only.
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to
www.hp.com /support, select your country/region and language, then explore the
services and warranty area for information about the extended service plans.
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64 HP Photosmart 8700 series
 
						

							aNetworking  
The instructions in this section describe how to install the HP Photosmart 8700 series printer in
an ethernet (wired) network. A wired setup allows the printer to communicate to computers
through a router, hub, or switch. Broadband Internet access is required in order to take full
advantage of the printer feature set.
Note For USB installation, see the setup instructions that came in the box.
Before proceeding with this section, make sure you have already set up your wired network. See
the documentation that came with your network hardware. Also make sure you have set up the
printer as described in the setup instructions that came in the box.
Networking basics (Windows and Macintosh)
Networking lets networked devices, such as computers and printers, communicate with each
other. A wired or ethernet network is the most common type of network in offices and in homes.
The network adapter in the printer itself supports both 10 Mbps and 100 Mbps ethernet networks.
To connect the printer to a network, you need a CAT-5 ethernet cable equipped with a RJ-45
plug. This is not the same as a USB cable. You must purchase the Ethernet cable separately. It
is not included with the printer.
Caution Although the RJ-45 plug of a CAT-5 cable resembles a common telephone
plug, it is not the same. Never use a  regular phone wire to connect the printer to an
ethernet network. You can damage the printer and other network devices b\
y doing so.
The following illustration shows an example of  the printer networked with several computers
through a network hub, switch, or router. A cable or DSL modem links the hub and all the
networked devices to broadband Internet access.
1Cable or DSL modem connecting the networked devices to broadband Internet access
2A network access point (hub, switch, or router) into which all the devices are connected through ethernet
cables
HP Photosmart 8700 series Users Guide 65
 
						

							Networked devices connect to each other through a central device. The most common types
include:
●Hubs : A simple, inexpensive network device that lets several computers communicate with
each other or share a common printer. Hubs are passive. They only provide a way for
communication to flow between other devices.
● Switches : Switches are similar to hubs, but can examine the information sent between
devices and forward the information only to the proper device. They can lessen bandwidth
usage on a network and help keep it running more efficiently.
● Routers : Routers or gateways connect both devices and networks. A common use is to
connect several home computers on a network to the Internet. Routers often also include a
built-in firewall that can help protect a home network from unauthorized access.
Note For specific information about setting up and configuring the hardware on your
network, see the documentation that came with the hardware.
Internet connection
If your network is connected to the Internet through a router or gateway, it is recommended that
you use a router or gateway that supports Dynamic Host Configuration Protocol (DHCP). A
gateway with DHCP support manages a pool of reserved IP addresses that it assigns
dynamically as needed. See the documentation that came with the router or gateway.
Recommended network configurations
The following network configurations support the  printer. Determine the type of network
configuration you have, then see  Connecting the printer to the network  and Installing the printer
software on a Windows computer  or Installing the printer software on a Macintosh  for instructions
on connecting your printer to the network and then installing the softwa\
re.
Ethernet network without Internet access
The computers and printer communicate with each other, forming a simple network, through a
hub. None of the networked devices has access to the Internet.
Ethernet network with Internet access by dial-up modem
The computers and printer communicate with each other, forming a simple network, through a
hub. One of the computers has access to the Internet through a modem and dial-up account.
None of the other networked devices, including the printer, have direct \
access to the Internet.
Ethernet network with broadband Internet access provided by a router
The printer is connected to a router that acts as a gateway between the user network and the
Internet. This is the ideal network configuration.
Connecting the printer to the network 
To connect the printer to a wired network, you need the following:
● A network access point such as a hub, router, or switch with an open port
● A CAT-5 ethernet cable with RJ-45 plug
Note 1 You should not connect the printer directly to a computer using an ethernet
cable. Peer-to-peer networking is not supported.
Note 2 After you connect the printer to the network as described in this section, you
must install the printer software. See  Installing the printer software on a Windows
computer  or Installing the printer software on a Macintosh .
Appendix a
66
HP Photosmart 8700 series