HP Photosmart 5510 User Manual

8 Solve a problem
•Get more help
•Register your printer
•Clear paper jam
•Solve print problem
•Solve copy and scan problem
•Solve networking problem
•HP support by phone
Get more help
You can find more information and help about your HP Photosmart by entering a keyword in the Search field in
the top left of the help viewer. Titles of related topics -- for both local and online topics -- will be listed.
 Click here to go online for more information.
Register your printer
By taking just a few minutes to...

3.Remove jammed paper.
4.Close the paper path cover.
5.Close the cartridge access door.
6.Try printing again.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
Clear carriage jam
Remove any objects, such as paper, that are blocking the print carriage.
NOTE:Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.
To get help from the print display, touch Help from the Home screen. Touch...

If print quality is not acceptable, try the following to improve print quality:
•Use printer status and print quality report to diagnose printer and print quality issues. From the Home screen,
touch the right directional key, touch Setup, and then touch Tools. Touch the down arrow to scroll through
options, and then touch Printer Status Report or Print Quality Report. Click here to go online for more
information
•If printouts show misaligned colors or lines, try aligning printer. See Align printer on...

Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the following
information:
•Product name (HP Photosmart 5510 series)
•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time that this situation began?
◦Did anything else occur...

 Click here to go online for more information.
Printhead failure
The printhead in this product has failed. Contact HP support for help.
 Click here to go online for more information.
Printer failure
If you have already turned the printer off and then on, and this does not solve your problem, contact HP support
for help.
 Click here to go online for more information.
Ink cartridge problem
To solve ink cartridge problem
1.Try removing and reinserting the cartridges. Make sure the cartridges are in the...

Wait for the print carriage to move to the ink label part of the product.
c. Press tab on the cartridge indicated in the error message, then remove it from slot.
d. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink
cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink
cartridge.
1 Ink window
2 Electrical contacts
e. Wipe only the contacts with a dry swab or lint-free cloth....

SETUP cartridges
When you first set up the printer, you must install the cartridges that shipped in the box with the printer. These
cartridges are labeled SETUP, and they calibrate your printer before the first print job. Failure to install the
SETUP cartridges during the initial product setup causes an error.
If you installed a set of regular cartridges, remove them and install the SETUP cartridges to complete printer
setup. After printer setup is complete, the printer can use regular cartridges....

Chapter 8
36 Solve a problem
Solve a problem
 

9 Technical information
The technical specifications and international regulatory information for the HP Photosmart are provided in this
section.
For additional specifications, see the printed documentation that came with the HP Photosmart.
This section contains the following topics:
•Notice
•Cartridge chip information
•Specifications
•Environmental product stewardship program
•Regulatory notices
•Regulatory wireless statements
Notice
Cartridge chip information
The HP cartridges used with this product...

To disable the usage information function
1.From the Home screen, touch the right directional key, and then touch the Setup icon.
2.Touch Preferences.
3.Touch Cartridge Chip Info, and then touch OK.
NOTE: 1To re-enable the usage information function, restore the factory defaults.
NOTE: 2You can continue to use the cartridge in the HP product if you turn off the memory chips ability to
collect the products usage information.
Specifications
Technical specifications for the HP Photosmart are provided in...