HP Pavilion Touchsmart 14 N000 Notebook Pc Series User Manual

							Manually initiating and exiting Sleep
You can initiate Sleep in any of the following ways:
●Close the display.
●From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms. Click Settings, click the Power icon, and then click Sleep.
To exit Sleep:
●Briefly press the power button.
●If the display is closed, open the display.
●Press a key on the keyboard.
●Tap or swipe the TouchPad.
When the computer exits Sleep, the power lights turn on and your work returns to the screen.
NOTE:If you have set a password to be required on wakeup, you must enter your Windows
password before the computer will return to the screen.
Manually initiating and exiting Hibernation (select models only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options.
1.From the Start screen, type power, select Settings, and then select Power Options from the
list of applications.
2.In the left pane, click Choose what the power button does.
3.Click Change Settings that are currently unavailable.
4.In the When I press the power button area, select Hibernate.
5.Click Save changes.
When the computer exits Hibernation, the power lights turn on and your work returns to the screen.
NOTE:If you have set a password to be required on wakeup, you must enter your Windows
password before your work will return to the screen.
Setting password protection on wakeup
To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow
these steps:
1.From the Start screen, type power, select Settings, and then select Power Options.
2.In the left pane, click Require a password on wakeup.
3.Click Change Settings that are currently unavailable.
4.Click Require a password (recommended).
NOTE:If you need to create a user account password or change your current user account
password, click Create or change your user account password, and then follow the on-
screen instructions. If you do not need to create or change a user account password, go to step
5.
5.Click Save changes.
Initiating Sleep and Hibernation 41 
						

							Using the power meter and power settings
The power meter is located on the Windows desktop. The power meter allows you to quickly access
power settings and view the remaining battery charge.
●To reveal the percentage of remaining battery charge and the current power plan, on the
Windows desktop, point over the power meter icon.
●To use Power Options, click the power meter icon and select an item from the list. From the
Start screen, you can also type power, select Settings, and then select Power Options.
Different power meter icons indicate whether the computer is running on battery or external power.
The icon also reveals a message if the battery has reached a low or critical battery level.
Running on battery power
When a charged battery is in the computer and the computer is not plugged into external power, the
computer runs on battery power. If the computer has a charged battery installed and the AC adapter
is disconnected from the computer, the computer automatically switches to battery power and the
display brightness decreases to conserve battery life. The battery in the computer slowly discharges
when the computer is off and unplugged from external power.
Computer battery life varies, depending on power management settings, programs running on the
computer, display brightness, external devices connected to the computer, and other factors.
Removing a user-replaceable battery
WARNING!To reduce potential safety issues, use only the user-replaceable battery provided with
the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION:Removing a user-replaceable battery that is the sole power source for the computer can
cause loss of information. To prevent loss of information, save your work or shut down the computer
through Windows before removing the battery.
1.Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.
2.Remove the battery (3) from the computer.
To insert the battery, follow these steps:
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							CAUTION:Do not slant the battery as you insert it.
1.Holding the battery in the middle, slide the battery (1) straight into the computer until the battery
release latch locks into place.
2.Reset the battery release lock (2) to the locked position.
Finding battery information
To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check
in HP Support Assistant. To access battery information, from the Start screen, type support, select
the HP Support Assistant app, and then select Battery and performance.
HP Support Assistant provides the following tools and information about the battery:
●Battery test
●Information on battery types, specifications, life cycles, and capacity
Conserving battery power
Tips for conserving battery power and maximizing battery life:
●Lower the brightness on the display.
●Select the Power saver setting in Power Options.
●Remove a user-replaceable battery from the computer if it will not be used or charged for more
than 2 weeks.
●Turn off wireless devices when you are not using them.
●Disconnect unused external devices that are not plugged into an external power source, such as
an external hard drive connected to a USB port.
●Stop, disable, or remove any external media cards that you are not using.
●Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level,
the power meter icon on the Windows desktop shows a low or critical battery notification.
Running on battery power 43 
						

							NOTE:For additional information about the power meter, see Using the power meter and power
settings on page 42.
The computer takes the following actions for a critical battery level:
●If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains
briefly in the Sleep state, and then shuts down and loses any unsaved information.
●If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
Resolving a low battery level
Resolving a low battery level when external power is available
●Connect an AC adapter.
●Connect an optional docking or expansion device.
●Connect an optional power adapter purchased as an accessory from HP.
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
When the computer lacks sufficient power to exit Hibernation, follow these steps:
1.Replace the discharged user-replaceable battery with a charged battery, or connect the AC
adapter to the computer and to external power.
2.Exit Hibernation by pressing the power button.
Storing a user-replaceable battery
CAUTION:To reduce the risk of damage to a battery, do not expose it to high temperatures for
extended periods of time.
If a computer will be unused and unplugged from external power for more than 2 weeks, remove the
battery and store it separately in a cool, dry place to prolong the battery charge.
A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge
the battery before returning it to storage.
Disposing of a user-replaceable battery
WARNING!To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short
external contacts; do not dispose of in fire or water.
See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this
guide, from the Start screen, type support, select the HP Support Assistant app, select My
computer, and then select User guides.
Replacing a user-replaceable battery
Battery Check in HP Support Assistant notifies you to replace the battery when an internal cell is not
charging properly or when the battery storage capacity has reached a weak condition. If the battery is
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							possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the
HP website for more information about ordering a replacement battery.
Running on external AC power
For information on connecting to AC power, refer to the Setup Instructions poster provided in the
computer box.
The computer does not use battery power when the computer is connected to AC external power with
an approved AC adapter or an optional docking/expansion device.
WARNING!To reduce potential safety issues, use only the AC adapter provided with the computer,
a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
Connect the computer to external AC power under any of the following conditions:
WARNING!Do not charge the computer battery while you are onboard aircraft.
●When charging or calibrating a battery
●When installing or modifying system software
●When writing information to a disc
●When running Disk Defragmenter on computers with internal hard drives
●When performing a backup or recovery
When you connect the computer to external AC power:
●The battery begins to charge.
●The display brightness increases.
●The power meter icon on the Windows desktop changes appearance.
When you disconnect external AC power, the following events occur:
●The computer switches to battery power.
●The display brightness automatically decreases to save battery life.
●The power meter icon on the Windows desktop changes appearance.
Troubleshooting power problems
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:
●The computer does not turn on.
●The display does not turn on.
●The power lights are off.
Running on external AC power 45 
						

							To test the AC adapter:
1.Shut down the computer.
2.Connect the AC adapter to the computer, and then plug it into an AC outlet.
3.Turn on the computer.
●If the power lights turn on, the AC adapter is working properly.
●If the power lights remain off, check the connection from the AC adapter to the computer
and the connection from the AC adapter to the AC outlet to be sure that the connections
are secure.
●If the connections are secure and the power lights remain off, the AC adapter is not
functioning and should be replaced.
Contact support for information on obtaining a replacement AC power adapter.
HP CoolSense
HP CoolSense  automatically detects when the computer is not on a horizontal surface and
adjusts performance and fan settings to keep the surface temperature of your computer at the
optimum level of comfort.
When HP CoolSense is off, the position of the computer is not detected and the performance and fan
options remain at the factory setting. As a result, the surface temperature of the computer may be
higher than it would be with HP CoolSense on.
To turn CoolSense off or on, follow these steps:
▲From the Start screen, type cool, select Settings, and then select HP CoolSense.
Refreshing your software content with Intel Smart
Connect Technology (select models only)
When the computer is in the Sleep state, Intel Smart Connect Technology periodically causes the
computer to exit Sleep. If a network connection is available, Smart Connect updates open apps such
as your email inboxes, social network sites, and news pages and then returns the computer to the
Sleep state. Smart Connect also syncs content that you have created offline, such as emails. When
the computer exits Sleep, you have immediate access to your updated information.
▲To enable this feature or manually adjust the settings, from the Start screen, type smart, and
then select Intel Smart Connect Technology.
Shutting down (turning off) the computer
CAUTION:Unsaved information is lost when the computer shuts down. Be sure to save your work
before shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns
off the display and computer.
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							Shut down the computer under any of the following conditions:
●When you need to replace the battery or access components inside the computer
●When you are connecting an external hardware device that does not connect to a USB or video
port
●When the computer will be unused and disconnected from external power for an extended
period
Although you can turn off the computer with the power button, the recommended procedure is to use
the Windows Shut down command:
NOTE:If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or
Hibernation before shutdown is possible by briefly pressing the power button.
1.Save your work and close all open programs.
2.From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms.
3.Click Settings, click the Power icon, and then click Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try
the following emergency procedures in the sequence provided:
●Press ctrl+alt+delete, click the Power icon, and then select Shut Down.
●Press and hold the power button for at least 5 seconds.
●Disconnect the computer from external power.
●On models with a user-replaceable battery, remove the battery.
Shutting down (turning off) the computer 47 
						

							7 Maintaining your computer
It is important to perform regular maintenance to keep your computer in optimal condition. This
chapter provides information about improving the performance of your computer by running tools
such as Disk Defragmenter and Disk Cleanup. It also provides information about updating your
programs and drivers, instructions for cleaning your computer, and tips for traveling with your
computer.
Improving performance
Everyone wants a fast computer and by performing regular maintenance tasks, using tools such as
Disk Defragmenter and Disk Cleanup, you can drastically improve the performance of your computer.
Also, as your computer gets older, you might consider adding more memory.
Using HP 3D DriveGuard (select models only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
the following conditions:
●You drop the computer.
●You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
NOTE:Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard
protection.
NOTE:A hard drive in a primary hard drive bay is protected by HP 3D DriveGuard. A hard drive
installed in an optional docking devices or connected to a USB port is not protected by HP 3D
DriveGuard.
For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay
is parked. To determine whether a drive is currently protected or whether it is parked, view the icon
on the Windows desktop in the notification area, at the far right of the taskbar, or in the Mobility
Center:
●
If the software is actively protecting the drive, a green check mark 
 is superimposed over the
icon.
●
If the software has been disabled, a no symbol 
 is superimposed over the icon.
●
If the software has parked the drive due to a shock event, an orange cone 
 is superimposed
over the icon.
48 Chapter 7   Maintaining your computer 
						

							Using Disk Defragmenter
As you use your computer over time, the files on the hard drive become fragmented. A fragmented
drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive
works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or
physically reorganizes) the fragmented files and folders on the hard drive so that the system can run
more efficiently.
NOTE:It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. However, depending on the size of
your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour
to complete.
HP recommends defragmenting your hard drive at least once a month. You may set Disk
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any
time.
To run Disk Defragmenter:
1.Connect the computer to AC power.
2.From the Start screen, type d, and then type disk in the search box. Select Settings, and then
select Defragment and optimize your drives.
3.Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk
space and help the computer run more efficiently.
To run Disk Cleanup:
1.From the Start screen, type d, and then type disk in the search box. Select Settings, and then
select Free up disk space by deleting unnecessary files.
2.Follow the on-screen instructions.
Improving performance 49 
						

							Adding or replacing memory modules
Adding memory can help improve your computers performance. Your computer is like your physical
work area. The hard drive is the filing cabinet where you store your work and the memory is the desk
where you work. When your memory isn’t big enough to hold all your work easily, like a desk
overflowing with work, your productivity slows down. A great solution to improve performance is to
expand the amount of memory you have in your computer.
The computer has two memory module slots. The memory module slots are located on the bottom of
the computer under the service door. The memory capacity of the computer can be upgraded by
adding a memory module or replacing the existing memory module in one of the memory module
slots.
WARNING!To reduce the risk of electric shock and damage to the equipment, unplug the power
cord and remove all batteries before installing a memory module.
CAUTION:Electrostatic discharge (ESD) can damage electronic components. Before beginning
any procedure, ensure that you are discharged of static electricity by touching a grounded metal
object.
NOTE:If you are adding or replacing the memory module in your computer with a single memory
module, insert the memory module into the slot further away from the system board.
NOTE:To use a dual-channel configuration with a second memory module, be sure that both
memory modules are identical.
To add or replace a memory module:
CAUTION:To prevent information loss or an unresponsive system:
Shut down the computer before adding or replacing memory modules. Do not remove a memory
module while the computer is on, in the Sleep state, on in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
1.Save your work and shut down the computer.
2.Disconnect all external devices connected to the computer.
3.Unplug the power cord from the AC outlet.
4.Turn the computer upside down on a flat surface.
5.Remove the battery from the computer (see 
Removing a user-replaceable battery on page 42).
6.Remove the service door from the computer.
7.If you are replacing a memory module, remove the existing memory module:
a.Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
50 Chapter 7   Maintaining your computer