HP Pavilion M6 1000 Entertainment Notebook Pc Series User Guide

13 Troubleshooting and support
81 

Troubleshooting
Disc drive problems
If the disc tray fails to open normally, follow these steps:
1.Insert the end of a paper clip into the release access (1) in the front bezel of the drive.
2.Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it
stops.
3.Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE:If the tray is not...

Cannot connect to a WLAN
If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on
and properly installed on your computer.
1.If the wireless light is off or amber, press the wireless button, wireless switch, or wireless key to
turn the wireless device on.
2.Then try connecting to the WLAN again.
If you are still unable to connect, follow the steps below.
1.Select Start > Control Panel > System and Security.
2.In the System area, click Device Manager.
3.Click the...

on a secure network. The SSID and security code are alphanumeric codes that you enter into your
computer to identify your computer to the network.
●For a network connected to your personal wireless router, review the router user guide for
instructions on setting up the same codes on both the router and the WLAN device.
●For a private network, such as a network in an office or at a public Internet chat room, contact
the network administrator to obtain the codes, and then enter the codes when prompted to...

If the computer still cannot make a connection to a WLAN, restart the wireless router. For details, see
the router manufacturers instructions.
Network status icon is not displayed
If the network status icon is not displayed in the notification area after you configure the WLAN, the
software driver is either missing or corrupted. A Windows “Device not Found” error message may
also be displayed. The driver must be reinstalled.
Get the latest version of the WLAN device software and drivers for your computer...

Resolving a low battery level
Resolving a low battery level when external power is available
●Connect an AC adapter.
●Connect an optional docking or expansion device.
●Connect an optional power adapter purchased as an accessory from HP.
Resolving a low battery level when no power source is available
●Initiate Hibernation.
●Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
When the computer lacks sufficient power to exit Hibernation, follow...

Contacting support
If the information provided in this user guide or in Help and Support does not answer your questions,
you can contact support. For U.S. product support, go to 
http://www.hp.com/go/contactHP. For
worldwide product support, go to 
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Here you can:
●Chat online with an HP technician.
NOTE:When support chat is not available in a particular language, it is available in English.
●Email support.
●Find support telephone numbers.
●Locate an...

14 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
●If removal or installation instructions direct you to unplug the...

Index
A
AC adapter 6
action keys
decrease screen brightness
32
Help and Support 32
identifying 13
increase screen brightness 32
next track or section 32
play, pause, resume 32
previous track or section 32
radiance backlight keyboard
32
switch screen image 32
volume down 32
volume mute 33
volume up 32
wireless 33
airport security devices 55
antivirus software, using 67
audio functions, checking 26
audio-out (headphone) jack/audio-
in (microphone) jack 7, 24
B
b key, identifying 13, 24
backing up software...

hard drive light 5
HDMI
configuring audio 28
HDMI port, connecting 27
HDMI port, identifying 7, 24
Hibernation
exiting 42
initiated during critical battery
level 45
initiating 42
high-definition devices,
connecting 27, 29
hot keys
bass settings 34
description 34
display system information 34
using 34
HP 3D DriveGuard 57
HP and third-party software
updates, installing 67
HP Connection Manager
software 18
HP Recovery Manager 76
hubs 49
I
input power 79
installing
critical security updates 67
optional...