HP Pavilion Dv6 3300 Entertainment Notebook Pc Series Manual

							●Be sure that the disc is inserted properly.
●Select a slower write speed and try again.
●If copying a disc, save the information on the source disc to your hard drive before trying to burn
the contents to a new disc, and then burn from the hard drive.
●Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.
A DVD or BD playing in Windows Media Player produces
no sound or display
Use MediaSmart to play a DVD or BD. MediaSmart is installed on the computer, and is also available
from the HP website at 
http://www.hp.com.
A device driver must be reinstalled
1.Remove any discs from the optical drive.
2.Select Start > Control Panel > System and Security.
3.In the System area, click Device Manager.
4.In the Device Manager window, click the arrow next to the type of driver you want to uninstall
and reinstall (for example, DVD/CD ROMs, Modems, and so on).
5.Right-click the device listing and click Uninstall. When prompted, confirm that you want to
delete the device, but do not restart the computer. Repeat for any other drivers you want to
delete.
6.In the Device Manager window, click Action, and then click Scan for hardware changes.
Windows scans the system for installed hardware and installs default drivers for any devices
requiring drivers.
NOTE:If you are prompted to restart the computer, save all open files, and then continue with
the restart.
7.Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.
8.Try running the program again.
If uninstalling and reinstalling the device drivers does not correct the problem, you might need to
update your drivers using the procedures in the following sections.
Obtaining the latest HP device drivers
1.Open a web browser, go to http://www.hp.com/support, and then select your country or region.
2.Click the option for software and driver downloads, type the computer model number in the
search box, and then press they enter key.
– or –
If you want a specific SoftPaq, enter the SoftPaq number in the Search box, press the enter key,
and then follow the instructions provided. Proceed to step 6.
A DVD or BD playing in Windows Media Player produces no sound or display 95 
						

							3.Click your specific product from the models listed.
4.Click the Windows 7 operating system.
5.When the list of drivers is displayed, click an updated driver to open a window containing
additional information.
6.Click Install now to install the updated driver without downloading the file.
– or –
Click Download only to save the file to the computer. When prompted, click Save and then
select a storage location on the hard drive.
After the file is downloaded, navigate to the folder where the file was stored, and then double-
click the file to install.
7.If prompted, restart the computer after the installation is complete, and then verify the operation
of the device.
Obtaining the latest Windows device drivers
Obtain the latest Windows device drivers by using Windows Update. This feature automatically
checks for and installs updates for the Windows operating system and other Microsoft products.
To use Windows Update:
1.Click Start > All Programs > Windows Update.
NOTE:If you have not previously set up Windows Update, a prompt appears asking you to
enter settings before checking for updates.
2.Click Check for Updates.
3.Follow the on-screen instructions.
96 Chapter 11   Troubleshooting 
						

							Index
A
AC adapter
connecting 44
identifying 12
action keys
adjusting volume 28
audio CD, DVD, or BD
controls 28
decrease screen brightness
27
Help and Support 27
increase screen brightness 27
muting speaker sound 28
switching screen image 27
using 27
volume 33
wireless 28
administrator password
creating 82
entering 82
managing 82
airport security devices 54
antennas 11
antivirus software 84
applications key, Windows 6
audio devices, connecting
external 36
audio features 36
audio functions, checking 36
audio-in (microphone) jack 32
audio-out (headphone) jacks 32
AutoPlay 58
B
battery
calibrating 49
charging 47, 49
conserving power 51
discharging 47
disposing 51inserting 46
low battery levels 48
removing 46
replacing 51
storing 51
battery bay 13
battery bay, identifying 9
Battery Check 45
battery light 47
battery power 45
battery release latch 9, 46
battery temperature 51
battery, identifying 12
bays
battery 9, 13
primary hard drive 9
BD
playing 57
removing 61
Blu-ray ROM DVD+/-RW
SuperMulti DL Drive 55
Blu-ray ROM with LightScribe DVD
+/-RW SuperMulti DL Drive 55
Bluetooth device 14, 20
Bluetooth label 13
buttons
left TouchPad 3
power 5
right TouchPad 3
TouchPad On/Off 3
TouchPad right/left 23
C
cables
eSATA 71
LAN 21
security 85
USB 69
calibrating battery 49
caps lock light, identifying 4CD
burning 60, 94
copying 59
playing 57
removing 61
CD drive 62
Certificate of Authenticity label 13
charging batteries 47, 49
checking audio functions 36
clicks
changing settings 26
performing 26
testing 26
compartments, memory module
9
components
additional hardware 12
bottom 9
display 10
front 7
left-side 8
right-side 7
top 2
connecting to a WLAN 19
Connection Manager icon 15
connection, external power 44
connectors, power 7
conservation, power 51
copyright warning 59
cord, power 12
corporate WLAN connection 19
critical battery level 48
critical updates, software 85
D
device drivers
HP drivers 95
Windows drivers 96
digital card
defined 73
Index 97 
						

							inserting 73
removing 74
stopping 74
digital dual array microphones,
identifying 32
Disk Cleanup software 63
Disk Defragmenter software 63
disk performance 63
diskette drive 62
display image, switching 27
drive light 64
drive media 40
drives
caring for 54
diskette 62
external 62
hard 62, 66, 67
optical 62
See also hard drive; optical
drive
DVD
burning 60, 94
changing region setting 58
copying 59
playing 57
removing 61
DVD drive 62
DVD region settings 58
E
earbuds 32
encryption 18
entering a power-on password
83
entering an administrator
password 82
eSATA cable, connecting 71
eSATA devices
connecting 71
description 70
removing 72
eSATA/USB port, identifying 8
esc key, identifying 6
external audio devices,
connecting 36
external drive 62
external monitor port 8, 37F
fingerprint reader, identifying 5,
86
firewall 18
firewall software 84
flicks
changing assignments 26
creating assignments 26
performing 26
fn key, identifying 6, 29
function keys, identifying 6
G
graphic modes, switching 52
H
hard drive
external 62
HP ProtectSmart Hard Drive
Protection 64
primary, installing 67
HDMI port 8, 38
HDMI, connecting 38
headphone (audio-out) jacks 32
headphones 32
Help and Support key 27
Hibernation
exiting 41
initiated during critical battery
level 48
initiating 41
high-definition devices,
connecting 38
hotkeys
description 29
using 29
HP MediaSmart, starting 35
HP Mobile Broadband Module
serial number label 13
HP ProtectSmart Hard Drive
Protection 64
hubs 69
I
icons
Connection Manager 15
network 15, 90
wired network 15
wireless 15
integrated webcam light,
identifying 10interference, minimizing 91
internal digital dual array
microphones, identifying 32
internal microphones, identifying
10
Internet connection setup 17
J
jacks
audio-in (microphone) 32
audio-out (headphone) 32
RJ-45 (network) 8
K
keyboard hotkeys, identifying 29
keys
esc 6
fn 6
function 6
mute 33
Windows applications 6
Windows logo 6
L
labels
Bluetooth 13
HP Mobile Broadband
Module 13
Microsoft Certificate of
Authenticity 13
modem approval 13
regulatory 13
service tag 13
SIM 13
wireless certification 13
WLAN 13
latch
battery release 9
light, drive 64
lights
caps lock 4
mute 4
power 4
TouchPad 4
volume mute 4
webcam 10
wireless 4
local area network (LAN)
cable required 21
connecting cable 21
low battery level 48
98 Index 
						

							M
maintenance
Disk Cleanup 63
Disk Defragmenter 63
managing a power-on password
83
managing an administrator
password 82
media activity keys 34
media controls, keys 28
memory module
inserting 76
removing 76
memory module compartment
cover
removing 76
replacing 77
memory module compartment,
identifying 9
microphones, internal 32
Microsoft Certificate of Authenticity
label 13
minimizing interference 91
modem approval label 13
monitor port, external 8
monitor, connecting 37
mouse, external
connecting 27
setting preferences 22
multimedia components,
identifying 32
multimedia software 35
mute key
identifying 28
using 33
mute light, identifying 4
N
network cable
connecting 21
noise suppression circuitry 21
network icons 15, 90
network key 90
network security codes
network key 90
SSID 90
noise suppression circuitry
network cable 21O
operating system
Microsoft Certificate of
Authenticity label 13
Product Key 13
optical disc
playing 57
removing 61
optical drive 7, 55, 62
P
passwords
administrator 81
power-on 82
set in Setup Utility 81
set in Windows 80
pinching TouchPad gesture 24
pointing devices, setting
preferences 22
ports
eSATA/USB 8
external monitor 8
HDMI 8, 38
USB 7, 8, 69
ports, external monitor 37
power
connecting 44
conserving 51
power button, identifying 5
power connector, identifying 7
power cord, identifying 12
power lights, identifying 4
power-on password
creating 83
entering 83
managing 83
primary hard drive bay,
identifying 9
primary hard drive, replacing 66
Product Key 13
product name and number,
computer 13
projector, connecting 37
public WLAN connection 19
Q
QuickLock 80
R
readable media 40
region codes, DVD 58registering fingerprints 87
regulatory information
modem approval label 13
regulatory label 13
wireless certification labels 13
RJ-45 (network) jack, identifying
8
rotating TouchPad gesture 24
S
screen brightness keys 27
screen image, switching 27
scrolling TouchPad gesture 23
security
features 79
passwords 80
security cable 85
security cable slot, identifying 7
security, wireless 18
serial number, computer 13
service tag 13
setup of WLAN 17
Setup Utility, passwords set in 81
shutdown 52
shutting down 52
SIM label 13
Sleep
exiting 40
initiating 40
slots
security cable 7
software
antivirus 84
critical updates 85
Disk Cleanup 63
Disk Defragmenter 63
firewall 84
installing 35
multimedia 35
Windows Media Player 35
Wireless Assistant 16
speakers 7, 32
storing battery 51
SuperMulti LightScribe DVD±RW
and CD-RW Combo with DL
support 55
switchable graphics 52
T
temperature 51
Index 99 
						

							touch screen
performing actions 26
TouchPad
buttons 3
gestures 22
identifying 2
using 22
TouchPad gestures
pinching 24
rotating 24
scrolling 23
zooming 24
TouchPad light, identifying 4, 22
TouchPad On/Off button 3
TouchPad right/left buttons,
identifying 23
TouchPad, identifying 22
touchscreen
calibrating 25
clicks and flicks 26
performing screen actions 26
preferences 27
traveling with the computer
modem approval label 13
wireless certification labels 13
troubleshooting
burning discs 94
device driver 95
disc play 93, 94
DVD movie play 94
external display 94
HP device drivers 95
optical disc tray 91
optical drive detection 92
Windows drivers 96
turning off the computer 52
U
unresponsive system 52
USB cable, connecting 69
USB devices
connecting 69
description 69
removing 70
USB hubs 69
USB ports, identifying 7, 8, 69
V
vents, identifying 9
video, using 37volume
adjust 33
keys 33
mute 33
volume keys, identifying 28
volume mute light, identifying 4
W
webcam 32
webcam light 32
webcam, identifying 10
webcam, using 39
Windows applications key,
identifying 6
Windows logo key, identifying 6
Windows, passwords set in 80
wireless antennas 11
Wireless Assistant software 15,
16
wireless certification label 13
wireless controls
Connection Manager
software 15
key 15
operating system 15
Wireless Assistant software
15
wireless devices, types 14
wireless icon 15
wireless key
identifying 28
using 15
wireless light 15
wireless light, identifying 4
wireless network (WLAN)
connecting 19
corporate WLAN connection
19
described 14
equipment needed 17
functional range 19
public WLAN connection 19
security 18
WLAN device 13
WLAN label 13
WLAN module 9
writable media 40
Z
zooming TouchPad gesture 24
100 Index