HP Pavilion Dv6 3100 Entertainment Notebook Pc Series Manual

							Using your registered fingerprint to log on to Windows
To log on to Windows using your fingerprint:
1.After you register your fingerprints, restart Windows.
2.Swipe any of your registered fingers to log on to Windows.
Using the Fingerprint Reader (select models only) 91 
						

							12 Troubleshooting
Cannot connect to a WLAN
Before troubleshooting a network connection problem, be sure that device drivers are installed for all
wireless devices.
NOTE:Wireless networking devices are included with select computer models only. If wireless
networking is not listed in the feature list on the side of the original computer package, add wireless
networking capability to the computer by purchasing a wireless networking device.
Possible causes for wireless connection problems include:
●Changing the network configuration (SSID or security)
●Disabling or incorrectly installing the wireless device
●Failing wireless device or router hardware
●Encountering interference from other devices
If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is properly
installed on the computer:
NOTE:Windows includes the User Account Control feature to improve the security of the computer.
You might be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. For more information, refer to Help and Support.
1.Select Start > Control Panel > System and Security.
2.In the System area, click Device Manager.
3.Expand the list of Network adapters by clicking the plus (+) sign.
4.Identify the WLAN device from the Network adapters list. The listing for a WLAN device might
include the term wireless, wireless LAN, WLAN, Wi-Fi, or 802.11.
If no WLAN device is listed, either the computer does not have an integrated WLAN device, or the
driver for the WLAN device is not properly installed.
For more information on troubleshooting WLANs, refer to the Web site links provided in Help and
Support.
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							Cannot connect to a preferred network
Windows automatically repairs a corrupted WLAN connection:
●If there is a Network icon in the notification area, right-click the icon, and then click Troubleshoot
problems.
Windows resets your network device and attempts to reconnect to one of the preferred networks.
●If there is no Network icon in the notification area:
1.Select Start > Control Panel > Network and Internet > Network and Sharing Center.
2.Click Troubleshoot problems and select the network you want to repair.
Network icon is not displayed
If the network icon is not displayed in the notification area after configuring the WLAN, the software
driver is either missing or corrupted. A Windows “Device not Found” error message might appear.
Reinstall the driver.
Get the latest version of the WLAN device software and drivers for the computer from the HP Web site
at 
http://www.hp.com. If the WLAN device was purchased separately, consult the manufacturers Web
site for the latest software.
For the latest version of the WLAN device software:
1.Open a Web browser and go to 
http://www.hp.com/support.
2.Select your country or region.
3.Click the option for software and driver downloads.
4.Type the computer model number in the search box.
5.Press the enter key, and then follow the on-screen instructions.
NOTE:If the WLAN device was purchased separately, consult the manufacturers Web site for the
latest software.
Current network security codes are unavailable
If you are prompted for a network key or a name (SSID) when connecting to a WLAN, the network is
protected by security. Enter the current codes to make a connection on a secure network. The SSID
and network key are alphanumeric codes that are entered to identify the computer to the network. To
find the codes:
●For a network connected to your personal wireless router, review the router user guide for
instructions on setting up the same codes on both the router and the WLAN device.
●For a private network, such as a network in an office or at a public Internet chat room, contact the
network administrator to obtain the codes, and then enter the codes when prompted.
Some networks change the SSID or network keys used in their routers or access points on a regular
basis to improve security. Change the corresponding code in the computer accordingly.
Cannot connect to a preferred network 93 
						

							If provided with new wireless network keys and SSID, and if you have previously connected to that
network, follow the steps below to connect to the network:
1.Select Start > Control Panel > Network and Internet > Network and Sharing Center.
2.In the left panel, click Manage wireless networks.
A list showing the available WLANs appears. If you are in a hotspot where several WLANs are
active, multiple networks appear.
3.Select the network in the list, right-click the network, and then click Properties.
NOTE:If the network you want is not listed, check with the network administrator to be sure that
the router or access point is operating.
4.Click the Security tab and enter the correct wireless encryption data into the Network security
key box.
5.Click OK to save these settings.
WLAN connection is very weak
If the connection is very weak, or if the computer cannot make a connection to a WLAN, minimize
interference from other devices by:
●Moving the computer closer to the wireless router or access point.
●Temporarily disconnecting devices such as a microwave, cordless phone, or cellular phone.
To force the device to reestablish all connection values:
1.Select Start > Control Panel > Network and Internet > Network and Sharing Center.
2.In the left panel, click Manage wireless networks.
A list showing the available WLANs appears. If you are in a hotspot where several WLANs are
active, multiple networks appear.
3.Select a network, and then click Remove.
Cannot connect to the wireless router
If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by
removing power from the router for 10 to 15 seconds.
If the computer cannot make a connection to a WLAN, restart the wireless router. For details, refer to
the router manufacturers instructions.
The optical disc tray does not open for removal of a CD, a
DVD, or a BD
1.Insert the end of a paper clip (1) into the release access in the front bezel of the drive.
2.Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it
stops.
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							3.Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE:If the tray is not fully accessible, tilt the disc carefully as you remove it.
4.Close the disc tray, and then place the disc in a protective case.
The computer does not detect the CD, DVD, or BD drive
If Windows does not detect an installed device, the device driver software might be missing or corrupted.
If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the
Device Manager utility by:
1.Removing any discs from the optical drive.
2.Selecting Start > Control Panel > System and Security.
3.In the System area, clicking Device Manager.
4.In the Device Manager window, clicking the arrow next to DVD/CD-ROM drives to expand the list
to show all of the installed drives.
5.Right-clicking the optical device listing to perform the following tasks:
●Update the driver software
●Disable
●Uninstall
The computer does not detect the CD, DVD, or BD drive 95 
						

							●Scan for hardware changes. Windows scans your system for installed hardware and installs
any required drivers.
●Click Properties to verify that the device is working properly.
◦The Properties window provides details about the device to help you troubleshoot issues.
◦Click the Driver tab to update, disable, or uninstall drivers for this device.
A CD, DVD, or BD does not play
To play a CD, DVD, or BD:
●Save your work and close all open programs before playing a disc.
●Log off the Internet before playing a disc.
●Be sure that you insert the disc properly.
●Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
●Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
●Disable Sleep before playing the disc.
Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you might see a warning
message asking if you want to continue. If this message appears, click No. After clicking No, the
computer might:
◦Resume playback.
◦Close the playback window in the multimedia program. To return to playing the disc, click the
Play button in your multimedia program. In some cases, you might need to exit the program,
and then restart it.
●Increase system resources.
◦Shut down printers and scanners, and unplug cameras and portable handheld devices.
Disconnecting these Plug and Play devices frees up valuable system resources and results
in better playback performance.
◦Change desktop color properties. Because the human eye cannot easily tell the difference
between colors beyond 16 bits, you should not notice any loss of color while watching a movie
if you lower system color properties to 16-bit color by:
1. Right-clicking on a blank area of the computer desktop, and selecting Screen resolution.
2. Selecting Advanced Settings > Monitor tab.
3. Selecting High Color (16 bit), if this setting is not already selected.
4. Clicking OK.
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							A CD, DVD, or BD does not play automatically
1.Select Start > Default Programs > Change AutoPlay Settings.
2.Confirm that the Use AutoPlay for all media and devices check box is selected.
3.Click Save.
A disc should now start automatically when it is inserted into the optical drive.
A DVD or BD movie stops, skips, or plays erratically
●Clean the disc.
●Conserve system resources by:
◦Logging off the Internet.
◦Changing the color properties of the desktop.
1. Right-click on a blank area of the computer desktop, and then select Screen resolution.
2. Select Advanced Settings > Monitor tab.
3. Select High Color (16 bit), if this setting is not already selected.
4. Click OK.
◦Disconnecting external devices, such as a printer, scanner, camera, or handheld device.
A DVD or BD movie is not visible on an external display
1.If both the computer display and an external display are on, press the f4 key (switch screen image
key) one or more times to switch between the 2 displays.
2.Configure the monitor settings to make the external display primary:
a.Right-click on a blank area of the computer desktop, and select Screen resolution.
b.Specify a primary display and a secondary display.
NOTE:When using both displays, the movie image does appear on any display designated as
the secondary display.
For information about a multimedia question not covered in this guide, go to Start > Help and
Support.
The process of burning a CD or DVD does not begin, or it
stops before completion
●Be sure that all other programs are closed.
●Disable Sleep and Hibernation.
●Be sure that you are using the right kind of disc for your drive. For more information about disc
types, refer to the user guides.
A CD, DVD, or BD does not play automatically 97 
						

							●Be sure that the disc is inserted properly.
●Select a slower write speed and try again.
●If copying a disc, save the information on the source disc to your hard drive before trying to burn
the contents to a new disc, and then burn from the hard drive.
●Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.
A DVD or BD playing in Windows Media Player produces
no sound or display
Use MediaSmart to play a DVD or BD. MediaSmart is installed on the computer, and is also available
from the HP Web site at 
http://www.hp.com.
A device driver must be reinstalled
1.Remove any discs from the optical drive.
2.Select Start > Control Panel > System and Security.
3.In the System area, click Device Manager.
4.In the Device Manager window, click the arrow next to the type of driver you want to uninstall and
reinstall (for example, DVD/CD ROMs, Modems, and so on).
5.Right-click the device listing and click Uninstall. When prompted, confirm that you want to delete
the device, but do not restart the computer. Repeat for any other drivers you want to delete.
6.In the Device Manager window, click Action, and then click Scan for hardware changes.
Windows scans the system for installed hardware and installs default drivers for any devices
requiring drivers.
NOTE:If you are prompted to restart the computer, save all open files, and then continue with
the restart.
7.Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.
8.Try running the program again.
If uninstalling and reinstalling the device drivers does not correct the problem, you might need to update
your drivers using the procedures in the following sections.
Obtaining the latest HP device drivers
1.Open a Web browser, go to http://www.hp.com/support, and then select your country or region.
2.Click the option for software and driver downloads, type the computer model number in the search
box, and then press the enter key.
3.Click your specific product from the models listed.
4.Click the Windows 7 operating system.
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							5.When the list of drivers is displayed, click an updated driver to open a window containing additional
information.
6.Click Install now to install the updated driver without downloading the file.
– or –
Click Download only to save the file to the computer. When prompted, click Save and then select
a storage location on the hard drive.
After the file is downloaded, navigate to the folder where the file was stored, and then double-click
the file to install.
7.If prompted, restart the computer after the installation is complete, and then verify the operation of
the device.
Obtaining the latest Windows device drivers
Obtain the latest Windows device drivers by using Windows Update. This feature automatically checks
for and installs updates for the Windows operating system and other Microsoft products.
To use Windows Update:
1.Select Start > All Programs > Windows Update.
NOTE:If you have not previously set up Windows Update, a prompt appears asking you to enter
settings before checking for updates.
2.Click Check for Updates.
3.Follow the on-screen instructions.
A device driver must be reinstalled 99 
						

							13 Changing QuickWeb settings
Disabling and enabling QuickWeb
To disable or reenable QuickWeb from within the Windows operating system:
1.Select Start > All Programs > HP QuickWeb. The HP QuickWeb Installer folder is displayed.
Click HP QuickWeb Configuration Tool.
2.Select the Enable QuickWeb check box.
3.Click OK.
NOTE:The HP QuickWeb Configuration Tool can also be accessed by selecting Start > Control
Panel, and then clicking the View by arrow. Select Large icons or Small icons to locate the HP
QuickWeb Configuration Tool.
100 Chapter 13   Changing QuickWeb settings