HP Pavilion 13 S000 X360 Convertible Pc User Manual
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9 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) CAUTION:Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. NOTE:If your tablet has a keyboard base, connect the tablet to the keyboard base before beginning the steps in this chapter. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1.Turn on or restart the tablet, and then quickly hold down the volume down button. - or - Turn on or restart the tablet, and then quickly hold down the Windows button. 2.Tap f10. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the one currently installed on the computer, you need to know the version of the system BIOS that is installed. BIOS version information (also known as ROM date and System BIOS) can be revealed from the Start screen by typing support, selecting the HP Support Assistant app, selecting My Computer, and then selecting System Information, or by using Setup Utility (BIOS). 1.Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 43). 2.Select Main, and then make note of your BIOS version. 3.Select Exit, select Exit Discarding Changes, and then follow the on-screen instructions. Starting Setup Utility (BIOS) 43
Downloading a BIOS update CAUTION:To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: ● Do not disconnect power from the computer by unplugging the power cord from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any device, cable, or cord. NOTE:If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1.From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar area of the Windows desktop. 2.Click Updates and tune-ups, and then click Check for HP updates now. 3.Follow the on-screen instructions. 4.At the download area, follow these steps: a.Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b.Follow the on-screen instructions to download your selection to the hard drive. If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps: 1.From the Start screen, type file, and then select File Explorer. ‒ or – From the Windows desktop, right-click the Start button, and then select File Explorer. 2.Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4.Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5.Complete the installation by following the on-screen instructions. NOTE:After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 44 Chapter 9 Using Setup Utility (BIOS)
10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics (UEFI): 1.Start Setup Utility: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, quickly press esc. ● Tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the volume down button. - or - Turn on or restart the tablet, and then quickly hold down the Windows button. 2.Press or tap f2. The BIOS searches 3 places for the diagnostic tools, in the following order: a.Connected USB drive NOTE:To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 45. b.Hard drive c.BIOS 3.When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE:If you need to stop a diagnostic test, press or tap esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE:Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version 1.Go to http://hp.com/go/techcenter/pcdiags. 2.Click the UEFI Download link, and then select Run. Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later versions 1.Go to http://www.hp.com. 2.Point to Support, located at the top of the page, and then click Download Drivers. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 45
3.In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. 4.Select your computer model, and then select your operating system. 5.In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. 46 Chapter 10 Using HP PC Hardware Diagnostics (UEFI)
11 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most models. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to Help and Support. ▲ From the Start screen, type help, and then select Help and Support. IMPORTANT:If you will be using F11 startup recovery or USB media recovery to recover your system, the tablet battery must have at least 70% battery power remaining before starting the recovery process. Creating recovery media and backups The following methods of creating recovery media and backups are available on select models only. Choose the available method according to your computer model. ● Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select models only) on page 48. For information on the recovery options that are available using the recovery media, see Recovering using HP Recovery Manager on page 49. ● Use Windows tools to create system restore points and create backups of personal information. For more information, see Using Windows tools on page 49. NOTE:If storage is 32 GB or less, Microsoft System Restore is disabled by default. Creating recovery media and backups 47
Creating HP Recovery media (select models only) IMPORTANT:If your computer does not list a Create recovery media option, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. ● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB flash drive. ● If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. ● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create HP Recovery media: 1.From the Start screen, type recovery, and then select HP Recovery Manager. 2.Select Create recovery media, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using HP Recovery Manager on page 49. 48 Chapter 11 Backing up, restoring, and recovering
Using Windows tools You can create system restore points and create backups of personal information using Windows tools. NOTE:If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see Help and Support. ▲ From the Start screen, type help, and then select Help and Support. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT:Not all methods are available on all models. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see Help and Support. ▲ From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/ or applications option of HP Recovery Manager to reinstall the individual application or driver. ▲ From the Start screen, type recovery, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Reinstall drivers and/or applications option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 49. ● If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 49. If you have not already created recovery media, see Creating HP Recovery media (select models only) on page 48. ● On select models, if you want to recover the computers original factory partition and content , or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 49. ● On select models, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select models only) on page 52. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from support, or by using the HP Recovery partition (select models only). If you have not already created recovery media, see Creating HP Recovery media (select models only) on page 48. Using Windows tools 49
What you need to know before you get started ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturers website or reinstall the software from the media provided by the manufacturer. IMPORTANT:Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select models only) on page 48. ● To use the Factory Reset option (select models only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select models only) on page 48. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT:HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE:Only the options available for your computer display when you start the recovery process. ● System Recovery—Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory. ● Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware- related drivers and software, but not other software applications. ● Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery (select models only). 50 Chapter 11 Backing up, restoring, and recovering
Using the HP Recovery partition (select models only) The HP Recovery partition allows you to perform a system recovery or minimized image recovery (select models only) without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT:For tablets with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select models only). 1.From the Start screen, type recovery, select Recovery Manager, and then select HP Recovery Environment. - or- Press f11 while the computer boots, or press and hold f11 as you press the power button. 2.Select Troubleshoot from the boot options menu. 3.Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1.If possible, back up all personal files. 2.Insert the HP Recovery media, and then restart the computer. NOTE:If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 51. 3.Follow the on-screen instructions. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive. To change the boot order: IMPORTANT:For tablets with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select models only). 1.Insert the HP Recovery media. 2.Start Computer Setup: For computers or tablets with keyboards attached: ▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options. For computers or tablets without keyboards attached: ▲ Turn on or restart the computer, quickly press the volume down button, and then tap f9 for boot options. - or - Restore and recovery 51
Turn on or restart the computer, quickly press the Windows button, and then tap f9 for boot options. 3.Select the optical drive or USB flash drive from which you want to boot. 4.Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT:After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select models only) on page 48. Follow these steps to remove the HP Recovery partition: 1.From the Start screen, type recovery, and then select HP Recovery Manager. 2.Select Remove Recovery Partition, and then follow the on-screen instructions. 52 Chapter 11 Backing up, restoring, and recovering