HP Pavilion 11 K000 X360 Convertible Pc User Manual

							●To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do
not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE
(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or,
instead, you can use a high-quality blank USB flash drive. 
●If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs, or you can obtain recovery discs for your computer from
support. See the 
Worldwide Telephone Numbers booklet included with the computer. You can
also find contact information from the HP website. Go to 
http://www.hp.com/support, select your
country or region, and follow the on-screen instructions. If you use an external optical drive, it
must be connected directly to a USB port on the computer; the drive cannot be connected to a
USB port on an external device, such as a USB hub.
●Be sure that the computer is connected to AC power before you begin creating the recovery
media.
●The creation process can take an hour or more. Do not interrupt the creation process.
●If necessary, you can exit the program before you have finished creating all of the recovery
DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP
Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
IMPORTANT:For tablets with a detachable keyboard, connect the keyboard to the keyboard dock
before beginning these steps (select models only).
1.From the Start screen, type recovery, and then select HP Recovery Manager.
2.Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see 
Recovering using HP Recovery Manager on page 52.
Using Windows tools
You can create system restore points and create backups of personal information using Windows
tools. 
NOTE:If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more
information and steps, see Help and Support.
▲From the Start screen, type help, and then select Help and Support.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:
IMPORTANT:Not all methods are available on all models.
●Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information see Help and Support.
Using Windows tools 51 
						

							▲From the Start screen, type help, and then select Help and Support.
●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers
and/or applications option of HP Recovery Manager to reinstall the individual application or
driver.
▲From the Start screen, type recovery, select HP Recovery Manager, select Reinstall
drivers and/or applications, and then follow the on-screen instructions.
●On select models, if you want to reset your computer using a minimized image, you can choose
the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery
media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
Other applications included in the image continue to be available for installation through the
Reinstall drivers and/or applications option in HP Recovery Manager.
For more information, see 
Recovering using HP Recovery Manager on page 52.
●If you want to recover the Windows partition to original factory content, you can choose the
System Recovery option from the HP Recovery partition (select models only) or use the HP
Recovery media. For more information, see 
Recovering using HP Recovery Manager
on page 52. If you have not already created recovery media, see Creating HP Recovery media
(select models only) on page 50.
●On select models, if you want to recover the computer's original factory partition and content , or
if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery
media. For more information, see 
Recovering using HP Recovery Manager on page 52.
●On select models, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see 
Removing the HP Recovery partition (select models only)
on page 54.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by
using the HP Recovery media that you either created or that you obtained from support, or by using
the HP Recovery partition (select models only). If you have not already created recovery media, see
Creating HP Recovery media (select models only) on page 50.
What you need to know before you get started
●HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the media provided by the manufacturer.
IMPORTANT:Recovery through HP Recovery Manager should be used as a final attempt to
correct computer issues.
●HP Recovery media must be used if the computer hard drive fails. If you have not already
created recovery media, see 
Creating HP Recovery media (select models only) on page 50.
●To use the Factory Reset option (select models only), you must use HP Recovery media. If you
have not already created recovery media, see 
Creating HP Recovery media (select models only)
on page 50.
●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media
does not work, you can obtain recovery media for your system from support. See the 
Worldwide
Telephone Numbers
 booklet included with the computer. You can also find contact information
52 Chapter 11   Backing up, restoring, and recovering 
						

							from the HP website. Go to http://www.hp.com/support, select your country or region, and follow
the on-screen instructions.
IMPORTANT:HP Recovery Manager does not automatically provide backups of your personal
data. Before beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:Only the options available for your computer display when you start the recovery process.
●System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
●Minimized Image Recovery (select models only)—Reinstalls the operating system and all
hardware-related drivers and software, but not other software applications.
●Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image
Recovery (select models only).
Using the HP Recovery partition (select models only)
The HP Recovery partition allows you to perform a system recovery or minimized image recovery
(select models only) without the need for recovery discs or a recovery USB flash drive. This type of
recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT:For tablets with a detachable keyboard, connect the keyboard to the keyboard dock
before beginning these steps (select models only).
1.From the Start screen, type recovery, select Recovery Manager, and then select HP Recovery
Environment.
- or-
Press f11 while the computer boots, or press and hold f11 as you press the power button.
2.Select Troubleshoot from the boot options menu.
3.Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your
system does not have an HP Recovery partition or if the hard drive is not working properly.
1.If possible, back up all personal files.
2.Insert the HP Recovery media, and then restart the computer.
NOTE:If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See 
Changing the computer boot order on page 54.
3.Follow the on-screen instructions.
Restore and recovery 53 
						

							Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order,
which is the order of devices listed in BIOS where the computer looks for startup information. You can
change the selection for an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT:For tablets with a detachable keyboard, connect the keyboard to the keyboard dock
before beginning these steps (select models only).
1.Insert the HP Recovery media.
2.Start Computer Setup:
For computers or tablets with keyboards attached:
▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot
options.
For computers or tablets without keyboards attached:
▲Turn on or restart the computer, quickly press the volume down button, and then tap f9 for
boot options.
- or -
Turn on or restart the computer, quickly press the Windows button, and then tap f9 for boot
options.
3.Select the optical drive or USB flash drive from which you want to boot.
4.Follow the on-screen instructions.
Removing the HP Recovery partition (select models only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive
space.
IMPORTANT:After you remove the HP Recovery partition, you can no longer use the Windows
Refresh option or the Windows option to remove everything and reinstall Windows. In addition, you
will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery
partition. So before you remove the Recovery partition, create HP Recovery media; see 
Creating HP
Recovery media (select models only) on page 50.
Follow these steps to remove the HP Recovery partition:
1.From the Start screen, type recovery, and then select HP Recovery Manager.
2.Select Remove Recovery Partition, and then follow the on-screen instructions.
54 Chapter 11   Backing up, restoring, and recovering 
						

							12 Specifications
Input power 
The power information in this section may be helpful if you plan to travel internationally with the
computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source that is supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and
current varies by platform.
Input power Rating
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
DC plug of external HP power supply
NOTE:This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE:The computer operating voltage and current can be found on the system regulatory label.
Operating environment
Factor Metric U.S.
Temperature
Operating5°C to 35°C41°F to 95°F
Nonoperating-20°C to 60°C-4°F to 140°F
Relative humidity (noncondensing)
Operating10% to 90%10% to 90%
Nonoperating5% to 95%5% to 95%
Maximum altitude (unpressurized)
Operating-15 m to 3,048 m-50 ft to 10,000 ft
Nonoperating-15 m to 12,192 m-50 ft to 40,000 ft
Input power 55 
						

							13 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
●If removal or installation instructions direct you to unplug the computer, first be sure that it is
properly grounded.
●Keep components in their electrostatic-safe containers until you are ready to install them.
●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●Use nonmagnetic tools.
●Before handling components, discharge static electricity by touching an unpainted metal surface.
●If you remove a component, place it in an electrostatic-safe container.
56 Chapter 13   Electrostatic Discharge 
						

							14 Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including
people with disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be configured
to work with additional assistive technologies. Use the Search feature on your device to locate more
information about assistive features.
NOTE:For additional information about a particular assistive technology product, contact customer
support for that product.
Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from
users. If you have an issue with a product or would like to tell us about accessibility features that have
helped you, please contact us at (888) 259-5707, Monday through Friday, 6 A.M. to 9 P.M. Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require
technical support or have accessibility questions by calling (877) 656-7058, Monday through Friday,
6:00 a.m. to 9:00 p.m. Mountain Time.
Supported assistive technologies 57 
						

							Index
A
AC adapter 6
AC adapter, testing 34
accessibility 57
action keys 13
identifying 13
airplane mode key 14
antivirus software, using 42
audio control panel, accessing
22
audio, using 22
audio-out (headphone)/audio-in
(microphone) jack, identifying 5
B
backing up software and
information 44
backups 50
battery
conserving power 33
discharging 33
factory-sealed 32
finding information 32
low battery levels 33
resolving low battery level 33,
34
battery information, finding 32
battery power 32
best practices 1
BIOS
determining version 45
downloading an update 46
starting the Setup Utility 45
updating 45
Bluetooth device 17, 20
Bluetooth label 16
boot order
changing 54
bottom 16
buttons
left TouchPad 11
power 6
right TouchPad 11C
caps lock light, identifying 12
caring for your computer 38
cleaning your computer 38
components
bottom 15
display 8
left side 6
right side 5
top 11
connecting to a WLAN 18
connector, power 6
corporate WLAN connection 18
critical battery level 33
critical security updates,
installing 43
D
Disk Cleanup software 37
Disk Defragmenter software 37
E
electrostatic discharge 56
esc key, identifying 13
external AC power, using 34
F
firewall software 43
fn key, identifying 13
H
hard drive
HP 3D DriveGuard 37
hard drive light 7
HDMI port
connecting 23
identifying 5
HDMI, configuring audio 24
headphones, connecting 22
headsets, connecting 23
Hibernation
exiting 31
initiated during critical battery
level 33
initiating 31high-definition devices,
connecting 23, 25
HP 3D DriveGuard 37
using 37
HP Apps Store, visiting 1
HP DataPass 19
HP Mobile Broadband 19
HP Mobile Broadband, disabled
19
HP PC Hardware Diagnostics
(UEFI)
downloading 48
HP Recovery Manager
correcting boot problems 54
starting 53
HP Recovery media
creating 50
recovery 53
HP Recovery partition
recovery 53
removing 54
HP resources 2
HP Touchpoint Manager 43
I
initiating Sleep and Hibernation
30
input power 55
installing
critical security updates 43
optional security cable lock 44
Intel WiDi certified displays,
connecting 25
internal display switch,
identifying 8
internal microphones, identifying
8
Internet security software, using
42
J
jacks
audio-out (headphone)/audio-in
(microphone) 5
58 Index 
						

							network 5
RJ-45 (network) 5
K
keys
action 13
airplane mode 14
esc 13
fn 13
Windows 13
L
labels
Bluetooth 16
Microsoft Certificate of
Authenticity 16
regulatory 16
serial number 15
service 15
wireless certification 16
WLAN 16
lights
AC adapter 6
caps lock 12
hard drive 7
mute 12
RJ-45 (network) status 5
locating information
hardware 4
software 4
low battery level 33
M
maintenance
Disk Cleanup 37
Disk Defragmenter 37
updating programs and
drivers 38
memory card reader, identifying
7
memory card, identifying 7
microphone, connecting 23
minimized image recovery 53
minimized image, creating 52
Miracast 25
mouse, external
setting preferences 26
mute light, identifying 12
N
network jack, identifying 5O
one-finger slide touch screen
gesture 28
operating environment 55
original system recovery 52
P
passwords
Setup Utility (BIOS) 42
Windows 41
ports
HDMI 5, 23
Miracast 25
USB 2.0 7
USB 3.0 5
power
AC 34
battery 32
power button, identifying 6
power connector, identifying 6
power meter, using 32
power settings, using 32
product name and number,
computer 15
public WLAN connection 18
R
recover
options 51
recovery
discs 51, 53
HP Recovery Manager 52
media 53
starting 53
supported discs 51
system 52
USB flash drive 53
using HP Recovery media 51
recovery media
creating 50
creating using HP Recovery
Manager 51
recovery partition
removing 54
regulatory information
regulatory label 16
wireless certification labels 16
RJ-45 (network) jack, identifying
5RJ-45 (network) status lights,
identifying 5
rotating TouchPad gesture 28
S
security cable lock, installing 44
security cable slot, identifying 6
serial number 15
serial number, computer 15
service labels, locating 15
setting password protection on
wakeup 31
Setup Utility (BIOS) passwords
42
shipping the computer 39
shutdown 35
SIM card
inserting 19
SIM slot, identifying 5
Sleep
exiting 31
initiating 31
Sleep and Hibernation
initiating 30
slots
memory card reader 7
security cable 6
SIM  5
software
Disk Cleanup 37
Disk Defragmenter 37
software updates, installing 43
speakers
connecting 22
identifying 15
supported discs, recovery 51
system recovery 52
system restore point
creating 51
system restore point, creating 50
T
tap TouchPad and touch screen
gesture 26
testing an AC adapter 34
touch screen gesture, one-finger
slide 28
TouchPad
buttons 11
using 26
Index 59 
						

							TouchPad and touch screen
gestures
tap 26
two-finger click 27
two-finger pinch/zoom 27
two-finger scroll 27
TouchPad gestures
rotating 28
TouchPad zone, identifying 11
traveling with the computer 16,
39
turning off the computer 35
two-finger click TouchPad and
touch screen gesture 27
two-finger pinch/zoom TouchPad
and touch screen gesture 27
two-finger scroll TouchPad and
touch screen gesture 27
U
unresponsive system 35
updating programs and drivers
38
USB 2.0 port, identifying 7
USB 3.0 ports, identifying 5
using external AC power 34
using passwords 41
using the TouchPad 26
V
video 23
volume button, identifying 7
W
webcam
identifying 8
using 22
webcam light, identifying 8
Windows
system restore point 50, 51
Windows key, identifying 13
Windows passwords 41
Windows tools
using 51
Wireless Assistant software 17
wireless button 17
wireless certification label 16
wireless controls
button 17operating system 17
Wireless Assistant software
17
wireless light 17
wireless network (WLAN)
connecting 18
corporate WLAN connection
18
functional range 18
public WLAN connection 18
wireless network, securing 44
WLAN antennas, identifying 8
WLAN device 16
WLAN label 16
WWAN antennas, identifying 8
WWAN device 19
60 Index