HP Pavilion 11 H100 X2 Pc User Manual

							Downloading a BIOS update
CAUTION:To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.From the Start screen, type support, and then select the HP Support Assistant app.
2.Click Updates and tune-ups, and then click Check for HP updates now.
3.Follow the on-screen instructions.
4.At the download area, follow these steps:
a.Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your computer. If the update is more recent than your BIOS, make a note of the date,
name, or other identifier. You may need this information to locate the update later, after it
has been downloaded to your hard drive.
b.Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your
hard drive where the BIOS update is downloaded. You will need to access this path when
you are ready to install the update.
NOTE:If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the
download is complete. If no instructions are revealed, follow these steps:
1.From the Start screen, type file, and then select File Explorer.
2.Click your hard drive designation. The hard drive designation is typically Local Disk (C:)..
3.Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4.Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.Complete the installation by following the on-screen instructions.
NOTE:After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Updating the BIOS 63 
						

							Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs
outside the operating system so that it can isolate hardware failures from issues that are caused by
the operating system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1.Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the diagnostics tools in the following order:
a.Connected USB drive
NOTE:To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device.
b.Hard drive
c.BIOS
2.When the diagnostic tool opens, click the type of diagnostic test you want to run, and then follow
the on-screen instructions.
NOTE:If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE:Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English
only.
1.Go to http://www.hp.com.
2.Click Support & Drivers, and then click the Drivers & Downloads tab.
3.Enter the product name in the text box, and then click Go.
4.Select your computer model, and then select your operating system.
5.In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
64 Chapter 9   Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) 
						

							10 Backing up, restoring, and recovering
This chapter provides information about the following processes:
●Creating recovery media and backups
●Restoring and recovering your system
Creating recovery media and backups
1.After you successfully set up the computer, create HP Recovery media. This step creates a
backup of the HP Recovery partition on the computer. The backup can be used to reinstall the
original operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
●System Recovery—Reinstalls the original operating system and the programs that were
installed at the factory.
●Minimized Image Recovery—Reinstalls the operating system and all hardware-related
drivers and software, but not other software applications.
●Factory Reset—Restores the computer to its original factory state by deleting all
information from the hard drive and re-creating the partitions. Then it reinstalls the
operating system and the software that was installed at the factory.
See 
Creating HP Recovery media.
2.Use the Windows tools to create system restore points and create backups of personal
information. For more information and steps, see Help and Support. From the Start screen, type
help, and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or restore the factory image if you replace
the hard drive.
●Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
keep them in a safe place.
●HP Recovery Manager examines the computer and determines the required storage capacity for
the blank USB flash drive or the number of blank DVD discs that will be required.
●To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do
not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE
(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or
instead you can use a high-quality blank USB flash drive. 
●If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
Creating recovery media and backups 65 
						

							separately) to create recovery discs, or you can obtain recovery discs from support. See the
Worldwide Telephone Numbers booklet included with the computer. You can also find contact
information from the HP website. Go to 
http://www.hp.com/support, select your country or
region, and follow the on-screen instructions. If you use an external optical drive, it must be
connected directly to a USB port on the computer; the drive cannot be connected to a USB port
on an external device, such as a USB hub.
●Be sure that the computer is connected to AC power before you begin creating the recovery
media.
●The creation process can take up to an hour or more. Do not interrupt the creation process.
●If necessary, you can exit the program before you have finished creating all of the recovery
DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP
Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
IMPORTANT:For tablets, connect to the keyboard dock before beginning these steps (select
models only).
1.From the Start screen, type recovery, and then select HP Recovery Manager.
2.Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see 
Recovering using HP Recovery Manager.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:
●Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information and steps, see Help and Support. From
the Start screen, type help, and then select Help and Support. 
●If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or
driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.
●If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery
media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
Other applications included in the image continue to be available for installation through the
Drivers and Applications Reinstall option in HP Recovery Manager.
For more information, see 
Recovering using HP Recovery Manager
●If you want to recover the computers original factory partitioning and content, you can choose
the System Recovery option from the HP Recovery partition (select models only) or use the HP
Recovery media that you have created. For more information, see 
Recovering using HP
Recovery Manager. If you have not already created recovery media, see Creating HP Recovery
media.
66 Chapter 10   Backing up, restoring, and recovering 
						

							●If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery
media to restore the factory image to the replacement drive. For more information, see
Recovering using HP Recovery Manager.
●If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager
offers the Remove Recovery Partition option.
For more information, see 
Removing the HP Recovery partition.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by
using the HP Recovery media that you created or by using the HP Recovery partition (select models
only). If you have not already created recovery media, see 
Creating HP Recovery media.
Using HP Recovery media, you can choose from one of the following recovery options:
●System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
●Minimized Image Recovery (select models only)—Reinstalls the operating system and all
hardware-related drivers and software, but not other software applications.
●Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image
Recovery.
What you need to know
●HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturers
website or reinstall the software from the media provided by the manufacturer.
●Recovery through HP Recovery Manager should be used as a final attempt to correct computer
issues.
●HP Recovery media must be used if the computer hard drive fails. If you have not already
created recovery media, see 
Creating HP Recovery media.
●To use the Factory Reset option, you must use HP Recovery media. If you have not already
created recovery media, see 
Creating HP Recovery media.
●If the HP Recovery media does not work, you can obtain recovery media for your system from
support. See the Worldwide Telephone Numbers booklet included with the computer. You can
also find contact information from the HP website. Go to 
http://www.hp.com/support, select your
country or region, and follow the on-screen instructions.
IMPORTANT:HP Recovery Manager does not automatically provide backups of your personal
data. Before beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition (select models only)
The HP Recovery partition (select models only) allows you to perform a system recovery or
minimized image recovery without the need for recovery discs or a recovery USB flash drive. This
type of recovery can only be used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
Restore and recovery 67 
						

							IMPORTANT:For tablets, connect to the keyboard dock before beginning these steps (select
models only).
1.Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.Choose your keyboard layout.
3.Select Troubleshoot from the boot options menu.
4.Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your
system does not have an HP Recovery partition or if the hard drive is not working properly.
1.If possible, back up all personal files.
2.Insert the HP Recovery disc you created, and then restart the computer.
NOTE:If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See 
Changing the computer boot order.
3.Follow the on-screen instructions.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order,
which is the order of devices listed in BIOS where the computer looks for startup information. You can
change the selection for an optical drive or a USB flash drive.
To change the boot order:
1.Insert the HP Recovery media you created.
2.Restart the computer, quickly press esc, and then press f9 for boot options.
3.Select the optical drive or USB flash drive you want to boot from.
4.Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive
space.
IMPORTANT:After you remove the HP Recovery partition, you can no longer use the Windows
Refresh option, the Windows option to remove everything and reinstall Windows, or the HP Recovery
Manager option. So before you remove the Recovery partition, create HP Recovery media; see
Creating HP Recovery media.
Follow these steps to remove the HP Recovery partition:
1.From the Start screen, type recovery, and then select HP Recovery Manager.
2.Select Remove Recovery Partition, and then follow the on-screen instructions.
68 Chapter 10   Backing up, restoring, and recovering 
						

							11 Specifications
Input power 
The power information in this section may be helpful if you plan to travel internationally with the
computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and
current varies by platform.
Input power Rating
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
DC plug of external HP power supply
NOTE:This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE:The computer operating voltage and current can be found on the system regulatory label.
Operating environment
Factor Metric U.S.
Temperature
Operating5°C to 35°C41°F to 95°F
Nonoperating-20°C to 60°C-4°F to 140°F
Relative humidity (noncondensing)
Operating10% to 90%10% to 90%
Nonoperating5% to 95%5% to 95%
Maximum altitude (unpressurized)
Operating-15 m to 3,048 m-50 ft to 10,000 ft
Nonoperating-15 m to 12,192 m-50 ft to 40,000 ft
Input power 69 
						

							12 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
●If removal or installation instructions direct you to unplug the computer, first be sure that it is
properly grounded, and then remove the cover.
●Keep components in their electrostatic-safe containers until you are ready to install them.
●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●Use nonmagnetic tools.
●Before handling components, discharge static electricity by touching an unpainted metal surface
of the component.
●If you remove a component, place it in an electrostatic-safe container.
If you need more information about static electricity or assistance with component removal or
installation, contact support.
70 Chapter 12   Electrostatic Discharge 
						

							Index
Symbols/Numerics
2-finger click, TouchPad gesture
36
A
AC adapter light, identifying 15
AC adapter, testing 52
action keys
decrease screen brightness
46
Help and Support 46
identifying 14
increase screen brightness 46
next track or section 46
play, pause, resume 46
previous track or section 46
switch screen image 46
volume down 46
volume mute 46
volume up 46
wireless 46
airport security devices 54
alignment post connectors,
identifying 6
alignment posts, identifying 11
ambient light sensor, identifying
9, 27
antivirus software, using 60
audio functions, checking 30
audio-in (microphone) jacks 7,
16, 25, 28
audio-out (headphone) jacks 7,
16, 25, 28
autorotate lock 17
B
backing up, software and
information 61
backups 65
battery
conserving 50
low battery levels 50
battery information, finding 50
battery power 50
Beats Audio 29Beats Audio Control Panel 29
Beats Audio hot key 30
BIOS
determining version 62
downloading an update 63
updating 62
Bluetooth device 19, 23
boot order, changing HP Recovery
Manager 68
buttons
left TouchPad 12
power 6
right TouchPad 12
Windows 10
C
caps lock light, identifying 13
caring for your computer 55
checking audio functions 30
cleaning your computer 55
components
display 9
left-side 16
right-side 15
top 11
configuring audio for HDMI 31
connecting to a WLAN 22
corporate WLAN connection 22
critical battery level 50
critical security updates,
installing 61
D
deleted files, restoring 66
Disk Cleanup software 55
Disk Defragmenter software 54
docking connector, identifying 11
docking port/power connector,
identifying 7
E
edge swipe gestures 43
left-edge swipe 44
right-edge swipe 43
top-edge swipe 44electrostatic discharge 70
esc key, identifying 14
external AC power, using 51
F
firewall software 60
fn key, identifying 14, 47
fun things to do 2
H
HDMI port
connecting 31
identifying 15, 27
HDMI, configuring audio 31
headphones, connecting 29
Hibernation
exiting 49
initiated during critical battery
level 50
initiating 49
high-definition devices,
connecting 31
hot keys
description 47
using 47
HP and third-party software
updates, installing 61
HP PC Hardware Diagnostics
(UEFI), downloading 64
HP Recovery Manager
correcting boot problems 68
starting 67
HP Recovery media
creating 65
recovery 68
HP Recovery partition
recovery 67
removing 68
I
input power 69
internal microphone, identifying
27
internal microphones, identifying
9
Index 71 
						

							Internet connection setup 21
Internet security software, using
60
J
jacks
audio-in (microphone) 7, 16,
25, 28
audio-out (headphone) 7, 16,
25, 28
K
keyboard hot keys, identifying 47
keys
action 14
esc 14
fn 14
Windows key 14
L
labels, serial number 18
left-edge swipe 44
lights
AC adapter 15
caps lock 13
mute 13
webcam 9, 27
low battery level 50
M
maintenance
Disk Cleanup 55
Disk Defragmenter 54
memory card reader, identifying
15, 27
microphone, connecting 29
microSD memory card reader,
identifying 7
minimized image
creating 67
recovery 67
mouse, external
setting preferences 33
mute light, identifying 13
O
on-screen keyboard 45
operating environment 69
original system recovery 67P
passwords
Setup Utility (BIOS) 59
Windows 59
pinching touch screen gesture 42
pinching TouchPad gesture 35
ports
HDMI 15, 27, 31
USB 2.0 16, 28
USB 3.0 15, 27
power button, identifying 6
power connector, identifying 7,
15
power meter 49
power, battery 50
product name and number,
computer 18
public WLAN connection 22
R
recovery
discs 65, 68
HP Recovery Manager 67
media 68
options 65
starting 67
supported discs 65
system 67
USB flash drive 68
using HP Recovery media 66
recovery media
creating 65
creating using HP Recovery
Manager 66
recovery partition
removing 68
regulatory information 18
releasing the tablet 17
restore, Windows File History 66
right-edge swipe 43
rotating TouchPad gesture 37
S
scrolling TouchPad gesture 35
security, wireless 22
serial number 18
serial number, computer 18
setting password protection on
wakeup 49
setup of WLAN 21Setup Utility (BIOS) passwords
59
Setup Utility (BIOS), using 62
shipping the computer 57
shutdown 53
Sleep
exiting 48
initiating 48
slots, memory card reader
memory card reader 15
software
Disk Cleanup 55
Disk Defragmenter 54
software updates, installing 60
speakers
connecting 29
identifying 9, 27
supported discs, recovery 65
system recovery 67
system restore point
creating 65
T
tablet release latch, identifying
11
tablet screen brightness 18
tablet settings, changing 17
tablet view, changing 17
tapping TouchPad gesture 34
testing an AC adapter 52
touch screen gestures 43, 44
edge swipe gestures 43, 44
one-finger slide 40
pinching 42
rotating 43
scrolling 42
tapping 41
touch screen, using 40
TouchPad
buttons 12
identifying 12
TouchPad gestures
2-finger click 36
pinching 35
rotating 37
scrolling 35
tapping 34
zooming 35
TouchPad zone, identifying 12
traveling with the computer 57
72 Index