HP Officejet Pro 8600 User Manual

							Print using HP ePrint
To print documents using HP ePrint, complete the following steps:
1.On your computer or mobile device , open your email application.
NOTE:For information about using the email application on your computer or
mobile device, see the documentation  provided with the application.
2.Create a new email message, and then attach the file that you want to print. For a
list of files that can be printed using HP eP rint, as well as guidelines to follow when
using HP ePrint, see 
Web Services and HP website specifications.
3. Enter the printer’s email address in the “To” line of the email message, and then
select the option to send the email message.
NOTE: Make sure that the printer’s email address is the only address listed in
the “To” line of the email message. If other email addresses are listed in the
“To” line, the attachments you are sending might not print.
Find the printer’s email address
To display your printer’s HP ePrint email  address, complete the following steps:
1. From the Home screen, touch 
 (HP ePrint).
2. The email address for the printer appears on the display.
TIP: To print the email address, touch  Print.
Turn off HP ePrint
To turn off HP ePrint, complete the following steps:
1.
From the Home screen, touch 
 (HP ePrint), and then touch  Settings.
2. Touch  ePrint, and then touch  Off.
NOTE: To remove all Web Services, see Remove Web Services.
Printer Apps
Printer Apps allow you to easily locate and print pre-formatted web content, directly
from your printer.
Use Printer Apps
To use the Printer Apps on  your printer, touch Apps on the printer’s control panel
display, and then touch the Print App you want to use.
For more information about in dividual Printer Apps, visit (
www.eprintcenter.com).
Manage Printer Apps
You can manage your Printer Apps with ePrintCenter. You can add, configure, or
remove Printer Apps, and set the order in which they appear on your printer’s display.
Use Web Services 87
 
						

							NOTE:To manage Printer Apps from ePrintCenter, create an account on
ePrintCenter and add your printer. For more information, see
(
www.eprintcenter.com.
Turn off Printer Apps
To turn off Printer Apps,  complete the following steps:
1. From the Home screen, touch 
 (HP ePrint), and then touch  Settings.
2. Touch  Apps, and then touch  Off.
NOTE: To remove all Web Services, see Remove Web Services.
Remove Web Services
To remove Web Services, complete the following steps:
1.
On the printer’s control panel display, touch 
 (HP ePrint), and then touch
Settings .
2. Touch  Remove Web Services .
Chapter 7
88 Web Services
 
						

							8 Work with ink cartridges
To ensure the best print quality from the printer, you  need to perform some simple
maintenance procedures. This section provides guidelines for handling the ink
cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the
printhead.
TIP: If you have problems copying documents, see Print quality troubleshooting.
This section contains the following topics:
•
Information on ink cartridges and the printhead
•
Check the estimated ink levels
•
Print with one or more  depleted cartridges
•
Replace the ink cartridges
•
Store printing supplies
•
Usage information collection
Information on ink cartridges and the printhead
The following tips help maintain HP  ink cartridges and ensure consistent print quality.
• The instructions in this user guide are for replacing ink cartridges, and are not intended for first  time installation.
•
CAUTION: HP recommends that you replace any missing  cartridges as soon
as possible to avoid print quality i ssues and possible extra ink usage or damage
to the ink system. Never turn off the printer when ink cartridges are missing.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Be sure to turn off the printer properly. For more information, see 
Turn the printer
off.
• Store ink cartridges at room temperature (15-35° C or 59-95° F).
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
• Handle ink cartridges carefully. Dropping,  jarring, or rough handling during
installation can cause temporary printing problems.
• If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer:
Make sure you turn off the printer by pressing the 
 (Power button). Wait until
all sounds of internal motion stop before unplugging the printer. For more
information, see 
Turn the printer off.
 Make sure you leave the ink cartridges and printhead installed.
 The printer must be transported sitting flat; it should not be placed on its side, back, front, or top.
Work with ink cartridges 89
 
						

							Related topics
•
Check the estimated ink levels
•
Printhead maintenance
Check the estimated ink levels
You can check the estimated ink levels from the printer software or from the printer
control panel. For information about using these tools, see 
Printer management tools
and 
Use the printer control panel. You can also print the Printer Status page to view
this information (see 
Understand the Print er Status Report).
NOTE:Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing  delays. You do not have to replace the
cartridges until you are prompted to do so.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge
that has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink from the cartridges is use d in the printing process in a number of
different ways, including in th e initialization process, which prepares the printer and
cartridges for printing, and in printhead  servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it
is used. For more information, see 
www.hp.com/go/inkusage.
Print with one or more depleted cartridges
The printer can operate with one or more depleted cartridges. However, printing with
depleted cartridges slows the printer and affects the quality of printed documents. If the
black cartridge is depleted, blacks are not as dark. If a color cartridge is depleted,
output is in grayscale. When possible, replace the depleted cartridge. Do not remove
the depleted cartridge until you have a  new ink cartridge available to replace. For
information about how to install new cartridges, see 
Replace the ink cartridges.
CAUTION: Wait until you have a new ink cartri dge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time. This can result in damage to both the printer and the ink
cartridge.
Replace the ink cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies
recycling program.
If you do not already  have replacement ink cartridg es for the printer, see Ink cartridges
and printheads.
Chapter 8
90 Work with ink cartridges
 
						

							NOTE:At this time, some portions of the HP website are available in English only.
CAUTION: HP recommends that you repl ace any missing cartridges as soon as
possible to avoid print quality issues an d possible extra ink usage or damage to the
ink system. Never turn off the prin ter when ink cartridges are missing.
Use these steps to replace the ink cartridges.
To replace the ink cartridges
1.Make sure the printer is turned on.
2. Open the ink cartridge access door.
NOTE: Wait until the print carriag e stops moving before proceeding.
3.Press the front of the ink cartridge to release it, and then remove it from the slot.
4.Remove the new ink cartridge from its packaging.
5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until
it is securely instal led in the slot.
CAUTION:Do not lift the latch handle on the print carriage to install the ink
cartridges. Doing so could cause the printhead or ink cartridges to be
incorrectly seated, which can cause errors or print quality problems. The latch
must remain down in order to  correctly install the ink cartridges.
Replace the ink cartridges 91
 
						

							Make sure that you insert the ink cartridge into the slot that has the same colored
letter as the color you are installing.
6.Repeat steps 3 through 5 for each ink cartridge you are replacing.
7. Close the ink cartridge access door.
Related topics
Ink cartridges and printheads
Store printing supplies
Ink cartridges can be left in  the printer for extended periods of time. However, to assure
optimal ink cartridge health, be sure to turn off the printer properly. For more
information, see 
Turn the printer off.
Usage information collection
The HP cartridges used with this printer contain a memory chip that assists in the
operation of the printer.
In addition, this memory chip collects a limited set of information about the usage of the
printer, which might include the following: the date when the cartridge was first
installed, the date when the cartridge was last used, the number of pages printed using
the cartridge, the page coverage, the printing modes used, any printing errors that
might have occurred, and the printer model. This information helps HP design future
printers to meet our custo mers' printing needs.
The data collected from the cartridge memory chip does not contain information that
can be used to identify a customer  or user of the cartridge or their printer.
HP collects a sampling of th e memory chips from cartridge s returned to HP's free
return and recycling program (HP Planet Partners: 
www.hp.com/recycle). The memory
chips from this sampling are read and studied in order to improve future HP printers.
HP partners who assist in recycling this cartridge might have access to this data, as well.
Any third party possessing the cartridge  might have access to the anonymous
information on the memory chip. If you prefer to not allow access to  this information,
you can render the chip inoperable. However, after you render the memory chip
inoperable, the cartridge cannot be used in an HP printer.
Chapter 8
92 Work with ink cartridges
 
						

							If you are concerned about providing this anonymous  information, you can make this
information inaccessible by turning off the memory chip's ability to collect the printer's
usage information:
To turn off usage information collection
1. On the printer control panel, touch 
 (right arrow), and then touch  Setup.
2. Select  Preferences , and then select  Cartridge Chip Information .
3. Touch  OK to turn off usage information collection.
NOTE: If you turn off the  memory chip's ability to  collect the printer's usage
information, you can still continue to  use the cartridge in the HP printer.
Usage information collection 93
 
						

							9 Solve a problem
The information in this section suggests solutions to common problems. If your printer
is not operating correctly and these suggestions did not solve your problem, try using
one of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printer problems
•
Print quality troubleshooting
•
Solve paper-fe ed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Solve problems using Web Services and HP websites
•
Solve HP Digital Solutions problems
•
Solve memory device problems
•
Solve wired (Ethernet) network problems
•
Solve wireless problems
•
Configure your firewall  software to work with the printer
•
Solve printer man agement problems
•
Troubleshoot installation issues
•
Understand the Printer Status Report
•
Printhead maintenance
•
Understand the network configuration page
•
Clear jams
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support website at 
www.hp.com/go/customercare. This website
provides information and utilities that  can help you correct many common printer
problems. HP online support  is available to all HP customers. It is the fastest
source for up-to-date printer information and expert assistance and includes the
following features:
• Fast access to qualified on line support specialists
• HP software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available when you register the printer
94 Solve a problem
 
						

							For more information, see Obtain electronic support.
3. Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see 
HP support by phone.
Obtain electronic support
To find support and warranty information, go to the HP website at www.hp.com/go/
customercare. This website  provides information and utilities that can help you correct
many common printer problems.  If prompted, select your country/region, and then click
Contact HP  for information about calling for technical support.
This website also offers technical support, dri vers, supplies, ordering information and
other options such as:
• Access online support pages.
• Send HP an email  message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for HP software updates.
You can also obtain support  from the HP software for Windows or Mac OS X, which
provide easy, step-by-step solutions to common printing problems. For more
information, see 
Printer management tools.
Support options and availability vary by printer, country/region, and language.
HP support by phone
The phone support nu mbers and associated costs listed here  are those in effect at time
of publication and are applicable only for call s made on a land line. Different rates may
apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information,
see 
www.hp.com/go/customercare. This websit e provides information and utilities that
can help you correct man y common printer problems.
During the warranty period,  you may obtain assistance from the HP Customer Care
Center.
NOTE: HP does not provide telephone support for Linux printing. All support is
provided online at the following website: 
https://launchpad.net/hplip. Click the  Ask
a question  button to begin the support process.
The HPLIP website does not  provide support for Windows or Mac OS X. If you are
using these operating systems, see 
www.hp.com/go/customerca re. This website
provides information and utilities that can help you correct many common printer
problems.
This section contains the following topics:
•
Before you call
•
Phone support period
•
Telephone support numbers
•
After the phone support period
HP support 95
 
						

							Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to
provide the following information:
• Model number
• Serial number (located on the back or bottom of the printer)
• Messages that appear when the situation occurs
• Answers to these questions: Has this situation happened before?
 Can you re-create it?
 Did you add any new hardware or software to your computer at about the timethat this situation began?
 Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin
America (including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support num bers might not be toll free.
Chapter 9
96 Solve a problem