HP Officejet Pro 8500 A Manual

9 Solve a problem
The information in Solvea problem suggests solutions to common problems. If your
printer is not operating correctly and those suggestions did not solve your problem, try
using one of the following support services to obtain assistance.
This section contains the following topics:
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HPsupport
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Generaltroubleshootingtipsandresources
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Solveprintingproblems
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Solveprintqualityproblems
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Solvepaper-feedproblems
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Solvecopyproblems
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Solvescanproblems
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Solvefaxproblems
•...

Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, select your country/region, and then click Contact HP for
information on calling for technical support.
This Web site also offers technical support, drivers, supplies, ordering information and
other options such as:
• Access online support pages.
• Send HP an email message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for HP...

• Messages that appear when the situation occurs
• Answers to these questions:
•Has this situation happened before?

• Can you re-create it?

• Did you add any new hardware or software to your computer at about the time
that this situation began?

• Did anything else occur prior to this situation (such as a thunderstorm or
moving the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin
America (including Mexico).
Telephone support numbers
In...

For the most current list of telephone support numbers, see www.hp.com/support.
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After the phone support period
After the phone support period, help is available from HP at an additional cost. Help
may also be available at the HP online support Web site: 
www.hp.com/support.
Contact your HP dealer or call the support phone number for your country/region to
learn more about support options.
General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the
HP software, you can install it using the HP software CD included with...

The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see 
Electricalspecifications.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper
into the input tray. If you have colored paper loaded in the input tray when you align
the ink cartridges, the alignment fails.
If the alignment process fails repeatedly, you...

Printer takes a long time to print
Check the system configuration and resources
Make sure the computer meets the minimum system requirements for the printer. For
more information, see 
Systemrequirements.
Check the HP software settings
Print speed is slower when you select high print-quality settings. To increase the print
speed, select different print settings in the printer driver. For more information, see 
Print.
Blank or partial page printed
Clean the printhead
Complete the printhead cleaning...

Check the color print settings
Make sure Print in Grayscale  is not selected in the printer driver.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Placement of the...

•Inkisnotfillingthetextorgraphicscompletely
•
Outputisfadedordullcolored
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Colorsareprintingasblackandwhite
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Wrongcolorsareprinting
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Printoutshowsbleedingcolors
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Theprintouthasa horizontalbandofdistortionnearthebottomofa borderlessprint
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Colorsdonotlineupcorrectly
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Textorgraphicsarestreaked
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Somethingonthepageismissingorincorrect
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Printheadmaintenance
General print quality troubleshooting
Check the printheads and ink cartridges
Print the print quality diagnostic page on a clean sheet of white...

Cancel the print job and wait for the printer to return to the ready state. If the printer
does not return to the ready state, cancel all jobs in the printer driver, power cycle the
printer, and then print the document.
Check the cable connections
If the printer and computer are connected with a USB cable, the problem may be due
to a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
the printer off, disconnect the cable from the printer, turn...