HP Officejet 6500 User Manual

Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the mediasize you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure the tray is not overloaded with paper.
• Use HP media for optimum performance and efficiency.
Solve copy problems
If the following topics do not help, see Support and warranty  for information about HP
support.
•
No copy came out
•
Copies are blank
•...

Copies are blank
•Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See 
Select print media  for more information.
• Check the settings
The contrast setting might be set too light. Use the  Copy button on the device control
panel to create darker copies.
• Check the trays
If you are copying from the ADF, make sure that the originals have been loaded
correctly. For more information, see 
Load an original in the automatic...

Copy defects are apparent
•Vertical white or faded stripes
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See 
Select print media  for more information.
• Too light or dark
Try adjusting the contrast and copy-quality settings.
• Unwanted lines
The scanner glass, lid backing, or frame might need cleaning. See 
Clean the
device  for more information.
• Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on...

•Part of the document did not scan or text is missing
•
Text cannot be edited
•
Error messages appear
•
Scanned image quality is poor
•
Scan defects are apparent
Scanner did nothing
• Check the original
Make sure that the original is placed on the scanner glass correctly. For more
information, see 
Load an original on the scanner glass .
• Check the device
◦The device might be coming out of PowerSave mode after a period of inactivity,
which delays processing a short while. Wait until the device reaches...

Part of the document did not scan or text is missing
•Check the original
◦Make sure that you loaded the original correctly. For more information, see 
Load
originals .
◦ If you scanned the document from the ADF, try scanning the document directly
from the scanner glass. For more information, see 
Load an original on the scanner
glass .
◦ Colored backgrounds can cause images in the foreground to blend into the
background. Try adjusting the settings before you scan the original, or try
enhancing the image...

Error messages appear
•Unable to activate TWAIN source or An error occurred while acquiring the
image
◦If you are acquiring an image from another device, such as a digital camera or
another scanner, make sure that the other device is TWAIN-compliant. Devices
that are not TWAIN-compliant do not work with the device software.
◦ Make sure that you have connected the USB Device Cable to the correct port on
the back of your computer.
◦ Verify that the correct TWAIN source is  selected. In the software, check...

Take steps to improve the scan quality
◦Use the glass to scan rather than the ADF.
◦ Use high-quality originals.
◦ Place the media correctly. If the media is placed incorrectly on the scanner glass, it
might skew, which causes unclear images. For more information, see 
Load
originals .
◦ Adjust the software settings according to how you plan to use the scanned page.
◦ Use or make a carrier sheet to protect your originals.
◦ Clean the scanner glass. See 
Clean the scanner glass  for more information....

Try these first if you are having problems with your fax features:
• Check the telephone cord. Try using another telephone cord to see if the problemcontinues.
• Remove other equipment from the HP device. Connect the HP device directly to the wall jack to see if the problem persists.
•
The fax test failed
•
The display always shows Phone Off Hook
•
The device is having problems sending and receiving faxes
•
The device is having problems sending a manual fax
•
The device cannot receive faxes, but can...

• Make sure you use the phone cord that came with the device. If you do not usethe supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the device, run the fax test again.
You might need to connect the supplied phone cord to the adapter provided for
your country/region.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs...

The Phone Cord Connected to Correct Port on Fax test failedSolution: Plug the phone cord into the correct port.
1. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
You might need to connect the supplied phone cord to the adapter provided for
your country/region.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you
will not be able to send or receive...