HP LaserJet P3005n User Manual

							
Specks might appear on a page after a jam has been cleared.
1.Print a few more pages to see if  the problem corrects itself.
2. Clean the inside of the device and run a cleaning page to clean the fuser. (See 
Clean the paper
path.)
3. Try using a different type of media.
4. Check the print cartridge for leaks. If th e print cartridge is leaking, replace it.
Dropouts 
1.Make sure that the environmental specifications for the device are being met. (See Operating
environment .)
2. If the media is rough, and the toner easily rubs off, open the  CONFIGURE DEVICE menu at the
device control panel. Open the  PRINT QUALITY submenu, select FUSER MODES, and then select
the media type you are using. Change the setting to  HIGH1 or HIGH2 , which helps the toner fuse
more completely onto  the media. (See 
Print Quality submenu .)
3. Try using a smoother media.
Lines  
A
A
A
A
AB
B
B
B
BC
C
C
C
Ca
a
a
a
ac
c
c
c
cb
b
b
b
b
1.
Print a few more pages to see if  the problem corrects itself.
2. Clean the inside of the device and run a cleaning page to clean the fuser. (See 
Clean the
device .)
3. Replace the print cartridge.
ENWW Solve print-quality problems 139
 
						

							
Gray background  
1.Do not use media that has already been run through the device.
2. Try using a different type of media.
3. Print a few more pages to see if the problem corrects itself.
4. Turn over the media in the tray. Also, try rotating the media 180°.
5. Open the  CONFIGURE DEVICE  menu at the device control panel. On the  PRINT QUALITY
submenu, increase the  TONER DENSITY setting. See 
Print Quality submenu .
6. Make sure that the environmental specific ations for the device are being met. (See 
Operating
environment.)
7. Replace the print cartridge.
Toner smear 
1.Print a few more pages to see if the problem corrects itself.
2. Try using a different type of media.
3. Make sure that the environmental specific ations for the device are being met. (See 
Operating
environment.)
4. Clean the inside of the device and run a cleaning page to clean the fuser. (See 
Clean the
device .)
5. Replace the print cartridge.
Also see 
Loose toner  .
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Loose toner 
Loose toner, in this context, is defined as toner that can be rubbed off the page.
1. If media is heavy or rough, open the  CONFIGURE DEVICE menu at the device control panel. On
the  PRINT QUALITY  submenu, select  FUSER MODES, and then select the media type you are
using. Change the setting to  HIGH1 or HIGH2 , which helps the toner fuse more completely onto
the media. (See 
Print Quality submenu .) You must also set the type of media for the tray you are
using. (See 
Control print jobs .)
2. If you have observed a rougher texture on one side  of your media, try printing on the smoother
side.
3. Make sure that the environmental specifications for the device are being met. (See 
Operating
environment .)
4. Make sure that type and quality of the media  you are using meet HP specifications. (See 
Media
considerations.)
Repeat defects 
1.Print a few more pages to see if  the problem corrects itself.
2. If the distance between defects is 47 mm (1.85 in),  62 mm (2.44 in), or 96 mm (3.78 in), the print
cartridge might need to be replaced.
3. Clean the inside of the device and run a cleaning page to clean the fuser. (See 
Clean the
device .)
Also see 
Repeat image  .
ENWW Solve print-quality problems 141
 
						

							
Repeat image
Dear Mr. Abhjerhjk,The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk
ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.
Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal
aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj
hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this
is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted,
and when hghj hgjhk jdj a dt sonnleh.
Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d
.at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk
sjskrplo book. Camegajd sand their djnln as orged tyehha
as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj
shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r
Tehreh ahkj vaknihidh was skjsaa a dhkjfn anj
cjkhapsldnlj llhfoihrfhthej ahjkkjna oa h j a kah w asj kskjnk as
sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana
l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh k
v nja vkfkahjd a. Smakkljl a sehiah adheufh if you do klakc k
w vka ah call lthe cjakha aa d a sd fijs.
Sincerely,Mr. Scmehnjcj
This type of defect might occur when using prep rinted forms or a large quantity of narrow media.
1. Print a few more pages to see if the problem corrects itself.
2. Make sure that type and quality of the medi a you are using meet HP specifications. (See 
Media
considerations.)
3. If the distance between defects is 47 mm (1.85 in),  62 mm (2.44 in), or 96 mm (3.78 in), the print
cartridge might need to be replaced.
Misformed characters
AaBbCc AaBbCc
AaBbCc
AaBbCc
AaBbCc AaBbCc
1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the environmental specific ations for the device are being met. (See 
Operating
environment.)
Page skew
1.Print a few more pages to see if the problem corrects itself.
2. Verify that no torn pieces  of media are inside the device.
3. Make sure that media is loaded correctly and that all adjustments have been made. (See 
Load
media .) Make sure that the guides in the tray ar e not too tight or too loose against the media.
4. Turn over the media in the tray. Also, try rotating the media 180°.
142 Chapter 7   Problem solving ENWW
 
						

							
5.Make sure that the type and quality of the medi a you are using meet HP specifications. (See Media
considerations.)
6. Make sure that the environmental specifications for the device are being met. (See 
Operating
environment .)
Curl or wave 
1.Turn over the media in the tray. Also, try rotating the media 180°.
2. Make sure that the type and quality of the medi a you are using meet HP specifications. (See 
Media
considerations.)
3. Make sure that the environmental specifications for the device are being met. (See 
Operating
environment .)
4. Try printing to a different output bin.
5. If media is lightweight and smooth, open the  CONFIGURE DEVICE menu at the device control
panel. On the  PRINT QUALITY  submenu, select  FUSER MODES, and then select the media type
you are using. Change the setting to  LOW, which helps reduce the heat in the fusing process.
(See 
Print Quality submenu .) You must also set the type of media for the tray you are using.
(See 
Control print jobs .)
Wrinkles or creases 
1.Print a few more pages to see if  the problem corrects itself.
2. Make sure that the environmental specifications for the device are being met. (See 
Operating
environment .)
3. Turn over the media in the tray. Also, try rotating the media 180°.
4. Make sure that media is loaded correctly and all adjustments have been made. (See 
Load
media .)
5. Make sure that the type and quality of the medi a you are using meet HP specifications. (See 
Media
considerations.)
6. If envelopes are creasing, try storin g envelopes so that they lie flat.
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If the above actions do not improve wrinkles or creases, change your fuser mode from NORMAL to
LOW1 .
1. On the control panel, press  Menu.
2. Use 
 to highlight  CONFIGURE DEVICE , and then press .
3. Use 
 to highlight  PRINT QUALITY , and then press .
4. Use 
 to highlight  FUSER MODES , and then press .
5. Use 
 to highlight  LOW1, and then press .
Vertical white lines  
1.Print a few more pages to see if the problem corrects itself.
2. Make sure that the type and quality of the media you are using meet HP specifications. (See 
Media
considerations .)
3. Replace the print cartridge.
Tire tracks 
A
A
A
A
AB
B B
B
B C
C C
C
Ca
a
a
a
ac
c
c
c
cb
b
b b
b
This defect typically occurs when the print cartridge  has far exceeded its rated life. For example, if you
are printing a very large quantity of p ages with very little toner coverage.
1. Replace the print cartridge.
2. Reduce the number of pages that you  print with very low toner coverage.
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White spots on black 
1.Print a few more pages to see if  the problem corrects itself.
2. Make sure that the type and quality of the medi a you are using meet HP specifications. (See 
Media
considerations.)
3. Make sure that the environmental specifications for the device are being met. (See 
Operating
environment .)
4. Replace the print cartridge.
Scattered lines 
1.Make sure that the type and quality of the medi a you are using meet HP specifications. (See Media
considerations.)
2. Make sure that the environmental specifications for the device are being met. (See 
Operating
environment .)
3. Turn over the media in the tray. Also, try rotating the media 180°.
4. Open the  CONFIGURE DEVICE  menu at the device control panel. Open the  PRINT QUALITY
submenu and change the  TONER DENSITY setting. (See 
Print Quality submenu .)
5. Open the  CONFIGURE DEVICE  menu at the device control panel. On the  PRINT QUALITY
submenu, open  OPTIMIZE and set LINE DETAIL=ON .
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Blurred print 
1.Make sure that the type and quality of the media you are using meet HP specifications. (See Media
considerations .)
2. Make sure that the environmental specific ations for the device are being met. (See 
Operating
environment.)
3. Turn over the media in the tray. Also, try rotating the media 180°.
4. Do not use media that already has been run through the device.
5. Decrease the toner density. Open the  CONFIGURE DEVICE menu at the device control panel.
Open the  PRINT QUALITY  submenu and change the  TONER DENSITY setting. (See 
Print Quality
submenu.)
6. Open the  CONFIGURE DEVICE  menu at the device control panel. On the  PRINT QUALITY
submenu, open  OPTIMIZE and set HIGH TRANSFER=ON . (See 
Print Quality submenu.)
Random image repetition 
If an image that appears at the top of the page (in  solid black) repeats further down the page (in a gray
field), the toner might not have been completely er ased from the last job. (The repeated image might
be lighter or darker than the field it appears in.)
● Change the tone (darkness) of the field that the repeated image appears in.
● Change the order in which the images are printed. 
For example, have the lighter image at the top
of the page, and the darker image farther down the page.
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●From your software program, rotate the whole page 180° to print the lighter image first.
● If the defect occurs later in a print job, turn the 
device off for 10 minutes, and then turn it on to
restart the print job.
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Solve network print problems
NOTEHP recommends that you use the device CD to install and set up the device on a
network.
● Print a configuration page (see Use information pages
). If an HP Jetdirect print server is installed,
printing a configuration page also prints a second  page that shows the network settings and status.
● See the 
HP Jetdirect Embedded Print  Server Administrators Guide on the device CD for help and
for more information about the Jetdirect configuration page. To open the guide, run the CD, click
Printer Documentation , click HP Jetdirect Guide , and then click problem-solving the
HP Jetdirect Print Server .
● Try printing the job from another computer.
● To verify that a device works with a computer, use 
a parallel or USB cable to connect it directly to
a computer. You will have to reinst all the printing software. Print a document from a program that
has printed correctly in the past. If this wo rks, a problem with the network might exist.
● Contact your network admi
nistrator for assistance.
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