HP LaserJet P2015dn User Manual

Light statusState of the printerAction
JamClear the jam. See Clearing jams.
Table 7-2  Control-panel light messages (continued)
ENWW Status-light patterns 81
 

Light statusState of the printerAction
Paper OutLoad paper or other media.
Paper Mount
The loaded paper or other media is not
supported.Load acceptable paper or other media.
See Supported paper and other media
.
Press the  Go button to override the
condition.
Table 7-3   Accessory error indicators
Accessory errorAttention lightReady lightGo light
DIMM slot incompatible error OffOffOn
Table 7-2  Control-panel light messages (continued)
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Common Macintosh problems
This section lists problems that can occur when using Mac OS X.
Table 7-4  Problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The printer software might not have been installed or was installed
incorrectly.Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj , where  is the two-letter language code for
the language that you are using. If necessary,...

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The PostScript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj ,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the  Getting Started
Guide  for instructions.
The printer might not be ready.Make sure that the cables are...

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
● Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
● Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable...

HP postscript level 3 emulation errors
The following situations are HP postscript level 3 emulation language-specific and can occur when
several printer languages are being used.
NOTETo receive a printed or screen displayed message when HP postscript level 3 emulation
errors occur, open the  Print Options dialog box and click the desired selection next to the  PS
Errors  section. You can also access this from the embedded Web server.
Table 7-5   HP postscript level 3 emulation errors
SymptomPossible...

Media problem solving
The following problems with media cause print-quality deviations, jamming, or damage to the printer.
ProblemCauseSolution
Poor print quality or toner adhesionThe paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.Try another kind of paper, between 100
and 250 Sheffield, with 4 to 6% moisture
content.
Dropouts, jamming, or curlThe paper has been stored incorrectly.Store paper flat in its moisture-proof
wrapping.
The paper has...

ProblemCauseSolution
automatic two-sided printing media-size
selector.
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Printed page is different than what appeared on screen
Choose the item that best describes the problem:
●
Garbled, incorrect, or incomplete text
●
Missing graphics or text, or blank pages
●
Page format is different than on another HP LaserJet printer
●
Graphics quality
Garbled, incorrect, or incomplete text
● The wrong printer driver might have been selected when the software was installed. Make sure
that the HP LaserJet P2015 printer driver is selected in the printer Properties.
● If a specific file...

Page format is different than on another HP LaserJet printer
If you used an older or different HP LaserJet printer driver (printer software) to create the document, or
if the printer Properties settings in the software are different, the page format might change when you
try to print using your new printer driver or settings. To help eliminate this problem, try the following:
●Create documents and print them using the same printer driver (printer software) and printer
Properties settings regardless of...