HP LaserJet Enterprise M551xh User Manual

11 Solve problems
●Self help
●
Solve general problems checklist
●
Restore factory settings
●
Interpret control-panel messages
●
Paper feeds incorrectly or becomes jammed
●
Clear jams
●
Paper does not feed automatically
●
Improve print quality
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The product does not print or it prints slowly
●
Solve walk-up USB printing problems
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Solve connectivity problems
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Solve product software problems with Windows
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Solve product software problems with Mac
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Self help
In addition to the information in this guide, other sources are available that provide helpful information.
Printable poster for using the product
control panelThis poster is available on the product CD. It prints on four full-color pages that you
can post near the product. It contains information on using the buttons and other
features available on the product control panel.
Quick Reference Topics Several Quick Reference Topics for this product are available at this website:...

Solve general problems checklist
Follow these steps when trying to solve a problem with the product.
1.Make sure the product Ready light is on. If no lights are on, complete these steps:
a.Check the power-cable connections.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct fo r the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip
and its voltage is not within specifications, plug  the...

6.If the configuration page prints, check the following items:
a.If the page does not print correctly, the pr oblem is with the product hardware. Contact
HP Customer Care.
b. If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
7. Select one of the following options:
Windows : Click Start, click Settings , and then click  Printers or Printers and Faxes .
Double-click the name of the product.
-or-...

Restore factory settings
1.At the product control panel, press the Home  button.
2. Open the following menus:
●Administration
● General Settings
● Restore Factory Settings
3. Select one of the available  options, and then press the  OK button.
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Interpret control-panel messages
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message type Description
Status messages Status messages reflect the current state of the product. They inform you of normal product operationand require no interaction to clear them. They change as the state of the product changes. Whenever
the product is ready, not busy, and has no pending warning messages, the  Ready status message
appears if the...

Paper feeds incorrectly or becomes jammed
●The product does not pick up paper
●
The product picks up multiple sheets of paper
●
Prevent paper jams
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the
guides to the appropriate...

5.Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the
guides so they are touching th e paper stack without bending it.
6. Make sure that the tray is fully inserted in the product.
7. If you are printing on heavy, embossed, or perf orated paper, use the manual feed feature and
feed sheets one at a time.
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Clear jams
Jam locations
Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to
direct you to the location of jammed paper and how to clear it.
NOTE:Internal areas of the product that might need to  be opened to clear jams have green handles
or green labels.
12
3
4
5
6
1 Output-bin area
2D up le xin g  a re a
3T ra y 1  are a
4 Optional 500-sheet paper and heavy media tray (Tray 3)
5 Tray 2 pickup area
6F use r a re a
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