HP LaserJet Enterprise M551dn User Manual

The file that you want to print is not listed in the Open From USB
menu
1.You might be trying to print a file type that th e USB printing feature does not support. The product
supports .pdf, .prn, .pcl, .ps, and .cht file types.
2. You might have too many files in a single folder on the USB storage accessory. Reduce the
number of files in the folder  by moving them to subfolders.
3. You might be using a character set for the file name  that the product does not support. In this case,
the product replaces...

Solve connectivity problems 
Solve direct-connect problems
If you have connected the product directly to a computer, check the cable.
● Verify that the cable is connected to the computer and to the product.
● Verify that the cable is not longer than 2 m (6.56 ft). Try using a shorter cable.
● Verify that the cable is working correctly by conne
cting it to another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the pr oduct is communicating with the...

3.If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of
the IP address.
4. If the IP address is correct, delete the product and then add it again.
The computer is unable to communicate with the product
1.Test network communication by pinging the network.
a.Open a command-line prompt on your computer. For Windows, click  Start, click Run , and
then type  cmd.
b. Type  ping followed by the IP address for your product.
c. If the window displays round-trip times,...

Solve product software problems with Windows
A printer driver for the product is not visible in the Printer folder
1.Reinstall the product software.
NOTE: Close any applications that are running. To close an application that has an icon in the
system tray, right-clic k the icon, and select  Close or Disable .
2.Try plugging the USB cable into a different USB port on the computer.
An error message was displayed during the software installation
1.Reinstall the product software.
NOTE: Close any applications...

Windows 7a.Click  Start .
b. Click  Devices and Printers .
c. Right-click the product driver icon, and then select  Printer properties.
d. Click the Ports  tab, and then click  Configure Port.
e. Verify the IP address, and then click  OK or Cancel .
f. If the IP addresses are not the same, delete the driver, and then reinstall the driver using the
correct IP address.
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217
 

Solve product software problems with Mac
●The product name does not appear in the product list in the Print & Fax list
●
The printer driver does not automatically set up  the selected product in the Print & Fax list
●
A print job was not sent to the product that you wanted
●
When connected with a USB cable, the product does  not appear in the Print & Fax list after the
driver is selected.
●
You are using a generic printer driver when using a USB connection
The product name does not appear in the product...

When connected with a USB cable, the product does not appear in
the Print & Fax list after the driver is selected.
Software troubleshooting▲Make sure that your Mac operating system is Mac OS X v10.5 or v10.6.
Hardware troubleshooting 1.Make sure that the product is turned on.
2. Make sure that the USB cable is connected correctly.
3. Make sure that you are using the appropriate High-Speed USB cable.
4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect
all of the...

220 Chapter 11   Solve problemsENWW
 

A Supplies and accessories
●Order parts, accessories, and supplies
●
Part numbers
ENWW 221
 

Order parts, accessories, and supplies
Order supplies and paperwww.hp.com/go/suresupply
Order genuine HP parts or accessories
www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using HP software
Use the HP Embedded Web Server on page 170
222 Appendix A   Supplies and accessories ENWW