HP LaserJet 9050DN User Manual

							ENWW Resolving control-panel messages119
Resolving control-panel messages
Message Explanation or recommended action
Access Denied
MENUS LOCKEDThe printer control-panel function you are trying to access has been locked to 
prevent unauthorized access.
See your network administrator.
ACTION NOT CURRENTLY
AVAILABLE FOR TRAY X
Tray size cannot be
ANY SIZE/ANY CUSTOM A duplexed document was requested from a tray that is set to 
Any Size or Any 
Custom . Duplexing is not allowed from a tray configured to  Any Size or Any 
Custom . Select another tray or reconfigure the tray.
BAD DUPLEXER 
CONNECTION
For help press  The duplex printing accessory is not connected properly to the printer.
Turn the printer off and reinstall the duplex printing accessory.
Bad Optional tray 
connection The optional tray is not connected properly to the printer. Turn the printer off 
and reinstall the optional tray.
BAD TRAY 1 CONNECTION
For help press  Optional Tray 1 is not connected properly to the printer.
Turn the printer off and reinstall optional Tray 1.
 FULL
Remove all paper from 
bin The specified output bin is full.
Empty the bin to continue printing.
CANCELING... The printer is cancelling a job. The me ssage continues while the job is stopped, 
the paper path is flushed, and any remaining incoming data on the active data 
channel is received and discarded.
CARD SLOT X NOT 
FUNCTIONAL
For help press  The compact flash card in the specified slot is not working correctly.
CARTRIDGE FAILURE
For help press 
alternates with
Return for 
Replacement Cartridge is loaded and the shipping protection strip cannot be fully removed.
Return the cartridge for a new one. (See the HP support flyer or go to 
www.hp.com/suppor
t/lj9050_lj9040.)
Checking paper
path The engine is rotating its rollers to check for possible paper jams. Some pages 
might be ejected.
CHOSEN PERSONALITY 
NOT AVAILABLE
To continue press 
alternates with
For help press  A print job requested a printer language (per
sonality) that does is not available 
with this printer. The job will not print and will be cleared from memory.
Print the job using a driver for a different printer language, or add the requested 
language to the printer (if available).
 
						

							120Chapter 6 Problem solving ENWW
Cleaning...The printer is processing the cleaning page.
CLEANING DISK
% COMPLETE...
Do not power off
alternates with
For help press  The hard disk or compact flash disk is being cleaned. Contact your network 
administrator.
CLOSE RIGHT DOOR
To continue turn off 
then on
alternates with
CLOSE RIGHT DOOR
For help press  The right door is open and must be closed for printing to continue.
Creating...
CLEANING PAGE The printer is generating the cleaning page.
DATA RECEIVED
To print last page 
press  The printer has received data but is waiting for a form feed or is in the Pause 
state.
Deleting... The printer is deleting a stored job.
DIFFERENT PAPER SIZES 
IN JOB Different paper sizes are used for a single job in the multifunction finisher.
Verify that all pages in the job are configured for the same size paper.
DUPLEXER ERROR
REMOVE DUPLEXER
Install duplexer with 
power off The duplexer has been removed. Reinsert the duplexer.
EIO X DISK 
NOT FUNCTIONAL
For help press  The EIO hard disk is not working correctly.
Remove the EIO hard disk from the slot
 (a slot number will replace the X) 
indicated.
Reseat the EIO hard disk. If the message continues, replace the disk with a 
new EIO hard disk.
Event log empty The user is attempting to view an empty event log by selecting  SHOW EVENT LOG 
from the control panel.
FINISHING PROCESS NOT 
FUNCTIONAL
For help press  The external device might not be able to perform the finishing process, but it 
could still pass paper. The pages will be completed unfinished.
INCORRECT The wrong PIN was typed.
Return to the previous screen and retype the PIN.
Message Explanation or recommended action
 
						

							ENWW Resolving control-panel messages121
INSERT OR
CLOSE TRAY xx
For help press The specified tray must be inserted or closed for printing to continue.
INSTALL CARTRIDGE
For help press  The print cartridge has been removed or has been installed incorrectly. It must 
be replaced or reinstalled correctly for printing to continue.
Insufficient memory 
to load Fonts/Data
For help press 
alternates with
[DEVICE]
To continue press  The printer does not have enough memory to load the data (for example, fonts 
or macros) from the location specified. Touch 
OK to continue without this 
information.
If the message persists, add more memory.
LOAD TRAY XX
[TYPE] [SIZE]
To use another tray 
press  .
alternates with
LOAD TRAY XX
[TYPE] [SIZE]
For help press  A job is sent that requires a specific
 type and size that is not available.
Load the requested paper into optional Tray 1.
Press   to use a type and size that is available in another tray.
LOAD TRAY XX
[TYPE] [SIZE]
For help press  The tray is empty or is configured for a di
fferent size of paper than the size that 
was requested.
MANUALLY FEED
[TYPE] [SIZE]
For help press 
alternates with
To use another tray 
press  . Load the requested paper into optional Tray 1.
To override the message, press   if the desired paper is available in another 
tray.
Press   to use a type and size that is available in another tray.
No job to cancel The S
TOP button was pressed, but there is no active job or buffered data to 
cancel.
The message appears for approximately two seconds before the printer returns 
to the  READY state.
NON-HP SUPPLY 
INSTALLED
alternates with
Economode disabled The printer has detected that the supply 
is not a genuine HP cartridge, and the 
message appears for approximately 30 seconds before the printer is returned 
to the  READY state. If you think you purchased an HP print cartridge, go to 
www.hp.com/go/anticounterfeit. Any printer repair that is required as a result 
of using a non-HP print cartridge is not covered under the printer warranty.
ORDER CARTRIDGE
LESS THAN XXXX PAGES
For help press  The print cartridge is low and the 
CARTRIDGE LOW setting in the SYSTEM SETUP 
submenu is set to  CONTINUE. Approximately 2 weeks of typical printing capacity 
remains in the cartridge. This offers sufficient time to order a new cartridge.
Message Explanation or recommended action
 
						

							122Chapter 6 Problem solving ENWW
Paused
To return to ready 
press STOPThe product is paused but no errors. exist The product will continue to receive 
data until the memory is full.
PERFORM PRINTER 
MAINTENANCE
For help press  The printer has passed its prescribed printed page threshold between 
maintenance procedures.
To ensure optimum print quality, the printer prompts you to perform routine 
maintenance every 350,000 pages. To order a printer maintenance kit, see the 
HP support flyer or go to 
www.hp.com/support/lj9050_lj9040
.
Performing
upgrade The printer is performing a firmware upgrade.
Receiving upgrade The printer is receiving a firmware upgrade.
Reinsert Duplexer The duplexer has been removed. Reinsert it.
Request accepted
please wait A user requested an internal page. When the current job has finished, the 
internal page will be printed.
REPLACE CARTRIDGE
For help press  The print cartridge has reached the “out” level. The 
CARTRIDGE=LOW menu has 
been set to  CONTINUE. Printing will continue until no more toner is available.
REPLACE STAPLER 
CARTRIDGE
To continue press  The external stapling device is out of
 staples. Replace the staple cartridge.
REPLACE STAPLES
To continue press  The external stapling device is out of
 staples. Replace the staple cartridge.
SANITIZING DISK
% COMPLETE
Do not power off The hard disk or compact flash disk is being cleaned. Contact your network 
administrator.
SIZE MISMATCH IN
TRAY xx
For help press  Tr a y
 xx is loaded with paper that is longer or shorter in the feed direction than 
the size configured for the tray.
STAPLER ALIGN ERROR The paper in the external paper handling device is not aligned.
STAPLER LOW
ON STAPLES
For help press  The stapler device is running out of staples and needs to be refilled.
STAPLER OUT OF
STAPLES
For help press  The stapler device is out of staples and needs to be refilled.
STAPLING INTERRUPTION Remove the jammed staple.
Message Explanation or recommended action
 
						

							ENWW Resolving control-panel messages123
TOO MANY PAGES IN JOB 
TO STAPLE
For help press The job is too large to staple. The job will be printed unstapled. Reduce the 
number of pages in the job to staple.
TOO MANY PAGES IN JOB 
TO FINISH
For help press  The job height is greater than the finisher capacity.
TOO MANY PAGES TO 
MAKE BOOKLET The page content is too large to be saddle stitched.
UNABLE TO
STORE JOB
 A job cannot be stored on the prin
ter because of a memory, disk, or 
configuration problem.
If job name is unknown, insert UNTITLED.
Waiting for
TRAY XX to lift The tray is in the process of lifting the paper to the top of the tray for feeding.
10.xx.yy SUPPLY 
MEMORY ERROR
For help press  The product cannot read or write to at 
least one supply e-label, or a supply e-
label is missing. Reinstall the supply or install a new supply.
11.XX INTERNAL CLOCK 
ERROR
To continue press  The internal clock on this product is not working. The printer still prints, but a 
prompt appears to set the date and time whenever the printer is turned off and 
then turned on.
Time stamping for documents and events
 might also be affected. To resolve 
this issue, contact an HP-authorized service or support provider. (See the 
HP support flyer, or go to  www.hp.com/support/lj9050_lj9040
.)
13.xy.zz JAM IN  
[LOCATION]  Remove jammed paper from the specified location (see 
Clearing jams).
Open and close the front door to clear the message.
If the message persists after all jams  have been cleared, a sensor might be 
stuck or broken. Contact an HP-authorized service or support provider. (See 
the HP support flyer, or go to  www.hp.com/support/lj9050_lj9040
.)
20 INSUFFICIENT 
MEMORY
For help press
alternates with
To continue press  The printer received more data than can fit in its available memory. You might 
have tried to transfer too many macros, soft fonts, or complex graphics.
Press   to print the transferred data (some data might be lost), and then 
simplify the print job or install additional memory (see 
Printer memory and 
expansion ).
21 PAGE TOO
COMPLEX
For help press 
alternates with
To continue press  The page formatting process was not fast enough for the printer.
Press   to print the transferred data. (Some data might be lost.)
If this message appears often, simplify the print job or add printer memory.
Message Explanation or recommended action
 
						

							124Chapter 6 Problem solving ENWW
22 EIO x
BUFFER OVERFLOW
To continue press Too much data was sent to the EI
O card in the specified slot (x). An improper 
communications protocol might be in use.
Press   to print the transferred data. (Some data might be lost.)
Check the host configuration. If  this message persists, contact an 
HP-authorized service or support provider. (See the HP support flyer or go to 
www.hp.com/support/lj9050_lj9040
.)
22 EMBEDDED I/O 
BUFFER OVERFLOW
To continue press  Too much data was sent to the embedded HP Jetdirect print server.
22 PARALLEL I/O
BUFFER OVERFLOW 
For help press 
alternates with
To continue press  Too much data was sent to the parallel port.
Check for a loose cable connection, and be sure to use a high-quality cable. 
(See the HP support flyer or go to 
www.hp.com/support/lj9050_lj9040
.) Some 
non-HP parallel cables might be missing pin connections or might otherwise 
not conform to the IEEE-1284 specification.
This error can occur if the driver you are using is not IEEE-1284 compliant. For 
best results, use the HP driver that came with the printer (see  Printer drivers).
Press   to clear the error message. (Data will be lost.)
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go to 
www.hp.com/suppor t/lj9050_lj9040.)
40 EIO x BAD 
TRANSMISSION
To continue press  The connection between the printer and the EIO card in the specified slot has 
been broken.
Press   to clear the error message and continue printing.
40 EMBEDDED I/O BAD 
TRANSMISSION
To continue press  The connection with the embedded HP Jetdirect print server has been broken.
Turn the printer off, and then turn the printer on.
41.x ERROR
For help press 
alternates with
To continue press  A temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go to 
www.hp.com/suppor
t/lj9050_lj9040.)
41.3 UNEXPECTED
SIZE IN TRAY xx
For help press 
alternates with
To use another tray 
press  A tray (
xx) is loaded with paper that is longer or shorter in the feed direction 
than the size configured for the tray.
Press   to get to  TRAY xx SIZE=. Reconfigure the size in a tray so the printer 
will use a tray that contains the size that is required for the print job.
If the error does not clear, turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go to  www.hp.com/support/lj9050_lj9040
.)
49.xxxxx  ERROR
To continue turn off 
then on A critical firmware
 error has occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go to  www.hp.com/support/lj9050_lj9040
.)
Message Explanation or recommended action
 
						

							ENWW Resolving control-panel messages125
50.x FUSER ERROR
For help press A fuser error has occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go to 
www.hp.com/support/lj9050_lj9040
.)
51.xy ERROR
For help press 
alternates with
To continue turn off 
then on A temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go to 
www.hp.com/support/lj9050_lj9040
.)
52.xy ERROR
For help press 
alternates with
To continue turn off 
then on A temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go to 
www.hp.com/support/lj9050_lj9040
.)
53.xy.zz CHECK RAM
DIMM SLOT [X]
To continue press    There is a problem with the printer me
mory. The DIMM that caused the error 
will not be used. The following are the values of  x:
x  = Device location
0  = On-board memory
1  = Slot 1
2  = Slot 2
You might need to reseat or replace the specified DIMM.
Turn the printer off, and then replace the DIMM that caused the error.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go to 
www.hp.com/su pport/lj9050_lj9040.)
55.xx.yy DC 
CONTROLLER ERROR
For help press 
alternates with
To continue turn off 
then on A temporary printing error occurred.
Press .
If the error does not clear, turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go to 
www.hp.com/su
pport/lj9050_lj9040.)
56.xx ERROR
For help press 
alternates with
To continue turn off 
then on A temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go to 
www.hp.com/suppor
t/lj9050_lj9040.)
57.xx ERROR
For help press 
alternates with
To continue turn off 
then on A temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go 
to 
www.hp.com/support/lj9050_lj9040.
Message Explanation or recommended action
 
						

							126Chapter 6 Problem solving ENWW
58.xx ERROR
For help press
alternates with
To continue turn off 
then onA temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go
 to 
www.hp.com/support/lj9050_lj9040.
59.xy ERROR
For help press 
alternates with
To continue turn off 
then on A temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go
 to 
www.hp.com/support/lj9050_lj9040.
60.x ERROR
For help press  An obstruction prevents the tray specified by 
xx from lifting paper properly for 
feeding.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go
 to  www.hp.com/support/lj9050_lj9040.
62 NO SYSTEM
To continue turn off 
then on. A problem exists with the printer firmware.
To continue, turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go
 to 
www.hp.com/support/lj9050_lj9040.
64 ERROR
For help press 
alternates with
To continue turn off 
then on A scan buffer error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go
 to 
www.hp.com/support/lj9050_lj9040.
68.x STORAGE ERROR
SETTINGS CHANGED
For help press 
alternates with
To continue press  An error occurred in the printer nonvol
atile memory (NVRAM), and one or more 
printer settings has been reset to its factory default.
Printing can continue, but there might  be some unexpected functions because 
an error occurred in permanent storage.
Pressing   should clear the message.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go
 to  www.hp.com/support/lj9050_lj9040.
68.x PERMANENT 
STORAGE FULL
For help press 
alternates with
To continue press  The printer NVRAM is full. Some settings saved in the NVRAM might have 
been reset to the factory defaults.
Printing can continue, but there might 
be some unexpected functions because 
an error occurred in permanent storage.
Pressing   should clear the message.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go
 to  www.hp.com/support/lj9050_lj9040.
68.x PERMANENT 
STORAGE WRITE FAIL
To continue press  The printer NVRAM is failing to write.
Printing can continue, but there might 
be some unexpected functions because 
an error occurred in permanent storage.
Pressing   should clear the message.
If this message persists, contact an HP-authorized service or support provider. 
(See the HP support flyer or go
 to  www.hp.com/support/lj9050_lj9040.
Message Explanation or recommended action
 
						

							ENWW Resolving control-panel messages127
69.x ERROR
For help press 
alternates with
To continue turn off 
then onA temporary printing error occurred.
Turn the printer off, reseat the duplex printing accessory, and then turn the 
printer on. 
If this message persists, remove the duplexer and resume single-sided printing. 
If this message continues to persist
, contact an HP-authorized service or 
support provider. (See the HP support flyer or go
 to  www.hp.com/support/
lj9050_lj9040.
79.xxxx ERROR
To continue turn off 
then on A critical hardware error occurred.
Turn the printer off, and then turn the printer on.
If the message persists, remove the duplexer and resume single-sided printing. 
Contact an HP-authorized service or support provider. (See the HP support 
flyer or go
 to 
www.hp.com/support/lj9050_lj9040.
8x.yyyy 
EIO ERROR The EIO accessory card in slot 
x has encountered a critical error as specified 
by  yyyy .
8X.YYYY EMBEDDED
JETDIRECT ERROR The embedded HP Jetdirect print server has encountered a critical error as 
specified by 
YYYY.
Message Explanation or recommended action
 
						

							128Chapter 6 Problem solving ENWW
Correcting output quality problems
Use the examples in the image defect table to determine which print quality problem you are 
experiencing, and then see the corresponding reference pages to troubleshoot.
NoteThe examples below depict letter-size paper that has passed through the printer long-edge first. 
(If the paper has passed  through the printer short-edge firs t, lines and repeating defects will run 
vertically rather than horizontally.)
See Light print or 
fadeSee SpecksSee DropoutsSee Lines
See Gray 
backgroundSee Toner smearSee Loose 
tonerSee Repeating 
defects
See Misformed 
charactersSee Page skewSee Curl or 
waveSee Wrinkles or 
creases