HP LaserJet 1005w User Manual

2.With both hands, grasp the jammed paper and slowly pull it out of the product.
3.Close the tray.
4.If no jammed paper is visible in the tray area, open the print-cartridge door, remove the print
cartridge, and pull down the upper media guide. With both hands, grasp the jammed paper and
slowly pull it out of the product.
ENWW Jams 91
 

5.Replace the print-cartridge, and close the print-cartridge door.
Output bins
CAUTION: To avoid damaging the product, do not attempt to clear a jam in the top output bin by pulling
the paper straight out.
1. At the back of the product, open the jam-release door.
2.With both hands, grasp the jammed paper and slowly pull it out of the product.
92 Chapter 10   Solve problems ENWW
 

3.Close the jam-release door.
ENWW Jams 93
 

Solve print-quality problems
You can prevent most print-quality problems by following these guidelines.
●Configure the trays for the correct paper-type setting. See 
Configure trays on page 39.
● Use paper that meets HP specifications. See 
Paper and print media on page 29
.
● Clean the product as necessary. See 
Clean the paper path on page 67
.
Print-quality problems  associated with paper
Some print-quality problems arise from using paper that does not meet HP specifications.
●The surface of the paper...

Adjust print density
You can resolve some print-quality problems by adjusting the print density to make the overall printing
lighter or darker.
Windows1.Open the printer-driver  Properties screen, and then click the  Device
Settings  tab. For instructions, see the third column of the table in 
Changeprinter-driver settings for Windows on page 14.
2. In the  Print Density  area, adjust the slider bar to change the print density.
3. Click the  OK button.
Macintosh 1.On the  File menu, click  Print.
2. Open...

Image defect examples
This section provides information about identifying and correcting print defects.
NOTE:If these steps do not correct the problem, contact an HP-authorized dealer or service
representative.
Light print or faded
● The print cartridge is nearing end of life.
● Redistribute the toner to extend the life.
● The media might not meet Hewlett-Packards media
specifications (for example, 
the media is too moist or too
rough).
● If the whole page is light, the print density adjustment is
too...

Vertical lines
The photosensitive drum inside the print cartridge has probably
been scratched. Install a new HP print cartridge.
Gray background
●Change the media to a lighter basis weight.
● Check the printers environment. Very dry (low humidity)
conditions can increase the amount of background
shading.
● The density setting might be too high. Adjust the density
setting.
● Install a new HP print cartridge.
Toner smear
●If toner smears appear on the leading edge of the media,
the media guides might be...

Vertical repetitive defects
●The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new
HP print cartridge.
● The internal parts might have toner on them. If the defects
occur on the back of the page, the problem will probably
correct itself after a few more printed pages.
● In your printer driver, make sure the appropriate media
type is selected.
Misformed characters
●If characters are improperly formed, producing hollow
images, the media stock might be...

lower fuser temperature, such as transparencies or light
media.
Wrinkles or creases
●Make sure that media is loaded properly.
● Check the media type and quality.
● Open the straight-through output door and try printing
straight through.
● Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
● For envelopes, this can be caused by air pockets inside
the envelope. Remove the envelope, flatten the
envelope, and try printing again.
Toner scatter outline
●If large...

Solve performance problems
ProblemCauseSolution
Pages print but are totally blank.The sealing tape might still be in the print
cartridges.Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages.Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.To check the product, print a
Configuration page.
Pages print very slowly.Heavier paper types can slow the print
job.Print...