HP Jornada 700 Series Handheld PC Users Guide

 Chapter 8 | Troubleshooting | 147 
  
8 | Troubleshooting 
8 | Troubleshooting 8 | Troubleshooting  8 | Troubleshooting  
If you encounter difficulties while using your HP Jornada 
Handheld PC, this chapter will help you find answers. If you need 
information about troubleshooting Microsoft ActiveSync, click 
Connection Settings on the File menu, then click the help 
button.  
The information in this chapter will help you: 
  Maintain your HP Jornada in its best working order  
  Troubleshoot basic...

148 HP Jornada 700 Series Handheld PC 
 
Be careful not to get sand and dirt inside the unit. If you think 
your HP Jornada has sand or dirt inside the unit case, contact 
your authorized Hewlett-Packard dealer. 
Follow general safety precautions 
To keep your HP Jornada in good operating condition, follow 
these guidelines: 
  Only open your HP Jornada case as far as the hinges allow. 
  Do not use excessive force when inserting or removing 
CompactFlash Cards or PC Cards or when opening or closing...

 Chapter 8 | Troubleshooting | 149 
  
Troubleshooting basic problem
Troubleshooting basic problemTroubleshooting basic problem Troubleshooting basic problems
ss s 
    
If you have a specific problem, review the information below to 
see if you can quickly find the answer. Or, visit the HP Jornada 
Web site at www.hp.com/jornada
 for current information about 
common difficulties. 
 
Problem Diagnosis/Remedy  
HP Jornada does not 
turn on when connected 
to ac power HP Jornada is locked up. Connect 
the...

150 HP Jornada 700 Series Handheld PC 
 
 
Problem Diagnosis/Remedy  
HP Jornada 
automatically shuts 
down/suspends. Main battery is too low to run device. When 
a  critically low-battery condition is 
encountered, t h e  H P  J o r n a d a  i n i t i a t e s  
a safety shutdown. Connect to ac 
power and charge the main battery. 
Do not remove the backup battery. 
—or— 
Auto-suspend activated. To 
conserve power, the HP Jornada 
auto-suspends if it is idle for 
1 minute immediately after power 
is...

 Chapter 8 | Troubleshooting | 151 
  
 
Problem Diagnosis/Remedy  
HP Jornada does not 
turn on or display 
appears to be off, even 
though power is on. The display contrast is too light. 
Press 
  to increase contrast. 
(For more information, see the 
Using HP Settings section in 
chapter 2.) 
—or— 
Your HP Jornada main battery is 
discharged. Connect to ac power 
and charge the main battery. 
HP Jornada runs very 
slowly. There is insufficient program 
memory or the memory needs to be 
refreshed. For...

152 HP Jornada 700 Series Handheld PC 
 
 
Problem Diagnosis/Remedy 
Insufficient memory 
error occurs when 
running an application. HP Jornada has run out of program 
memory for the application. 
For detailed instructions on making 
more program memory available, 
see the Memory management 
section in chapter 7. 
—or— 
HP ChaiVM is enabled in Internet 
Explorer, consuming  a minimum of 
16MB of program memory. 
 Using the System control panel, 
adjust the memory settings to 
increase available program...

 Chapter 8 | Troubleshooting | 153 
  
 
Problem Diagnosis/Remedy 
HP Jornada will not 
establish a connection 
with a desktop PC. The HP Jornada is not properly 
seated in the docking cradle 
(optional on the HP Jornada 710), 
the serial sync cable is not 
connected properly to the PC or the 
HP Jornada, or communications 
are not configured correctly. 
Reconnect the cable correctly or see 
Microsoft ActiveSync Help for more 
information. 
Backup file created 
with the HP backup 
application on another...

154 HP Jornada 700 Series Handheld PC 
 
 
Problem Diagnosis/Remedy 
Unable to synchronize 
through USB port.
 The wrong version of Microsoft 
ActiveSync is installed on your 
desktop PC. Ensure that you have 
installed the version of Microsoft 
ActiveSync included with your HP 
Jornada 700 Series. 
–or– 
The USB connection is not enabled 
on your HP Jornada. On the Start 
menu, tap Settings, tap Control 
Panel, then double-tap the 
Communication icon. On the PC 
Connections tab, tap the Change 
button,...

 Chapter 8 | Troubleshooting | 155 
  
 
Problem Diagnosis/Remedy 
Sometimes 
appointments entries 
are not shown in HP 
viewer but can be  
viewed in Calendar
 
The appointment may not be 
updated real time in HP viewer 
after synchronization . Perform a 
soft reset to clear the cache and re-
start the HP viewer. 
 
HP Jornada will not 
send e-mail messages 
from Inbox. Message header is too big. If your 
address list exceeds 32 KB, Inbox 
cannot send the message.  
Data has been lost.
 Your HP Jornada...

156 HP Jornada 700 Series Handheld PC 
 
 
Problem Diagnosis/Remedy 
While printing multiple 
files, printing message 
box does not disappear 
after finished printing 
the first file. There is insufficient program 
memory or the memory needs to be 
refreshed. For detailed instructions 
on making more memory available, 
see the Memory management 
section in chapter 7.  
You can add additional memory to 
your  HP Jornada.  See the 
Accessories section in chapter 7 
for a list of accessories that will...